{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2026,2,1]],"date-time":"2026-02-01T11:35:07Z","timestamp":1769945707934,"version":"3.49.0"},"reference-count":32,"publisher":"Emerald","issue":"6","license":[{"start":{"date-parts":[[2003,12,1]],"date-time":"2003-12-01T00:00:00Z","timestamp":1070236800000},"content-version":"tdm","delay-in-days":0,"URL":"https:\/\/www.emerald.com\/insight\/site-policies"}],"content-domain":{"domain":[],"crossmark-restriction":false},"short-container-title":[],"published-print":{"date-parts":[[2003,12,1]]},"abstract":"<jats:p>Online shopping phenomena are governed by a number of consumer acceptance and behaviour characteristics and grounded in theoretical aspects of consumer decision making. There are a number of factors that affect what we buy, when we buy, and why we buy. In reference to buying online, the factors that influence consumers are marketing efforts, socio\u2010cultural influences, psychological factors, personal questions, post\u2010decision behaviour, and experience. These factors will be further discussed by way of a consumer decision\u2010making model for online shoppers.<\/jats:p>","DOI":"10.1108\/14684520310510055","type":"journal-article","created":{"date-parts":[[2003,12,9]],"date-time":"2003-12-09T18:23:54Z","timestamp":1070994234000},"page":"418-432","source":"Crossref","is-referenced-by-count":48,"title":["Strategic online customer decision making: leveraging the transformational power of the Internet"],"prefix":"10.1108","volume":"27","author":[{"given":"Alan D.","family":"Smith","sequence":"first","affiliation":[]},{"given":"William T.","family":"Rupp","sequence":"additional","affiliation":[]}],"member":"140","reference":[{"key":"key2022031520252928200_b1","unstructured":"Borzo, J. (2001), \u201cE\u2010commerce (a special report) \u2013 searching: out of order \u2013 you may think you're getting the cheapest merchant when you use a shopping bot; but instead, you may just be getting the biggest advertiser\u201d, Wall Street Journal, 24 September, p. R13."},{"key":"key2022031520252928200_b2","unstructured":"D'Innocenzio, A. (2001), \u201cOnline shopping expected to rise after attacks\u201d, Pittsburgh Post\u2010Gazette, 16 October, p. E\u20101."},{"key":"key2022031520252928200_b3","unstructured":"Drucker, P. (1999), \u201cBeyond the information revolution\u201d, The Atlantic Monthly, Vol. 284 No. 4, pp. 47\u201057, available at: www.theatlantic.com\/issues\/99oct\/9910drucker.htm."},{"key":"key2022031520252928200_b4","unstructured":"Ernst & Young (2000), Global Online Retailing: An Ernst & Young Special Report, available at: www.stores.org\/pdf\/00_EY_Sup. pdf."},{"key":"key2022031520252928200_b5","unstructured":"Fry, J. (2001), \u201cWhy shoppers\u201d loyalty to familiar Web sites isn't so crazy after all\u201d, Wall Street Journal, Vol. 43 No. 2, p. 34."},{"key":"key2022031520252928200_b6","doi-asserted-by":"crossref","unstructured":"Hamann, E.M., Henn, H., Schack, T. and Seliger, F. (2000), \u201cSecuring e\u2010business applications using smart cards\u201d, IBM Systems Journal, Vol. 40 No. 3, pp. 635\u201048.","DOI":"10.1147\/sj.403.0635"},{"key":"key2022031520252928200_b7","unstructured":"Hendershott, P. (2001), \u201cThe future of virtual malls\u201d, Real Estate Finance, Vol. 18 No. 1, p. 25."},{"key":"key2022031520252928200_b8","unstructured":"Kanuk, L. and Schiffman, L. (2000), Consumer Behaviour, Prentice\u2010Hall, Englewood Cliffs, NJ."},{"key":"key2022031520252928200_b9","unstructured":"Keeney, R.L. (1992), Value\u2010Focused Thinking: A Path to Creative Decision\u2010Making, Harvard University Press, Cambridge, MA."},{"key":"key2022031520252928200_b10","doi-asserted-by":"crossref","unstructured":"Keeney, R.L. (1999), \u201cThe value of Internet commerce to the customer\u201d, Management Science, Vol. 45 No. 4, pp. 533\u201042.","DOI":"10.1287\/mnsc.45.4.533"},{"key":"key2022031520252928200_b11","unstructured":"Kolettis, H. (2001), \u201cE\u2010commerce: Who's buying in?\u201d, Security Distributing and Marketing, Vol. 31 No. 1, p. 52."},{"key":"key2022031520252928200_b12","doi-asserted-by":"crossref","unstructured":"Louvieris, P., Driver, J. and Powell\u2010Perry, J. (2003), \u201cManaging customer behaviour dynamics in the global hotel industry\u201d, Journal of Vacation Marketing, Vol. 9 No. 2, pp. 164\u201073.","DOI":"10.1177\/135676670300900205"},{"key":"key2022031520252928200_b13","unstructured":"Porter, M.E. (1999), \u201cCreating advantage\u201d, Executive Excellence, Vol. 16 No. 11, pp. 13\u201014."},{"key":"key2022031520252928200_b14","unstructured":"Porter, M.E. (2001), \u201cStrategy and the Internet\u201d, Harvard Business Review, Vol. 79 No. 3, pp. 62\u201078."},{"key":"key2022031520252928200_b15","unstructured":"Poulsen, K. (2000), \u201cSurvey: security fears are global\u201d, Security Focus, 24 October, available at: www.securityfocus.com\/news\/106."},{"key":"key2022031520252928200_b16","unstructured":"Shacklett, M. (2001), \u201cInternet users get new online payment options\u201d, Credit Union Magazine, Vol. 67 No. 6, p. 62."},{"key":"key2022031520252928200_b17","unstructured":"Smith, A.D. (2002), \u201cLoyalty and e\u2010marketing issues: customer retention on the Web\u201d, Quarterly Journal of E\u2010commerce, Vol. 3 No. 2, pp. 149\u201061."},{"key":"key2022031520252928200_b18","doi-asserted-by":"crossref","unstructured":"Smith, A.D. and Rupp, W.T. (2002a), \u201cApplication service providers (ASP): moving downstream to enhance competitive advantage\u201d, Information Management and Computer Security, Vol. 10 No. 2, pp. 64\u201072.","DOI":"10.1108\/09685220210424113"},{"key":"key2022031520252928200_b19","doi-asserted-by":"crossref","unstructured":"Smith, A.D. and Rupp, W.T. (2002b), \u201cIssues in cybersecurity: understanding the potential risks associated with hackers\/crackers\u201d, Information Management and Computer Security, Vol. 10 No. 4, pp. 178\u201083.","DOI":"10.1108\/09685220210436976"},{"key":"key2022031520252928200_b20","doi-asserted-by":"crossref","unstructured":"Sujan, H. (2001), \u201cBook review: the 3M model of motivation and personality: theory and empirical applications to consumer behaviour\u201d, Journal of Marketing Research, August.","DOI":"10.1509\/jmkr.38.3.395.18870a"},{"key":"key2022031520252928200_b100","doi-asserted-by":"crossref","unstructured":"Swanson, E.B. (1994), \u201cInformation systems innovations among organizations\u201d, Management Science, Vol. 40 No. 9, pp. 1069\u201092.","DOI":"10.1287\/mnsc.40.9.1069"},{"key":"key2022031520252928200_b21","unstructured":"Tedeschi, B. (1999), \u201cTighter security for Web buyers\u201d, New York Times (late edition), 26 December, p. 5.4."},{"key":"key2022031520252928200_b22","doi-asserted-by":"crossref","unstructured":"Torkzadeh, G. and Dhillon, G. (2002), \u201cMeasuring factors that influence the success of Internet commerce\u201d, Information Systems Research, Vol. 13 No. 2, pp. 187\u2010204.","DOI":"10.1287\/isre.13.2.187.87"},{"key":"key2022031520252928200_b23","unstructured":"Town, B. (1999), \u201cE\u2010Commerce tomorrow's marketplace\u201d, Online and CD\u2010ROM Review, Vol. 23 No. 2, pp. 107\u20109."},{"key":"key2022031520252928200_b24","unstructured":"Vickery, L. (2001), \u201cE\u2010commerce (a special report): a consumer's report \u2013 pricing: no more free lunch. Please? \u2013 Website trained customers to expect freebies; retraining them is a lot tougher\u201d, Wall Street Journal (Eastern Edition), 24 September, p. R13."},{"key":"key2022031520252928200_b26","unstructured":"Wilcox, J. (2001), \u201cPurdue University looks at limitations of buying online\u201d, Successful Farming, Vol. 99 No. 4, p. 17."},{"key":"key2022031520252928200_b25","unstructured":"Willcocks, L. and Sauer, C. (2000), Moving to E\u2010Business, Random House, London."},{"key":"key2022031520252928200_b27","unstructured":"Wilson, D. (2001), \u201cTech 101: attacks altering e\u2010tailing outlook; travel Web sites have seen a decline, but online shopping could post big growth\u201d, The Los Angeles Times (record edition), 27 September."},{"key":"key2022031520252928200_b28","doi-asserted-by":"crossref","unstructured":"Wolfinbarger, M. (2001), \u201cShopping online for freedom, control, and fun\u201d, California Management Review, Vol. 43 No. 2, p. 34.","DOI":"10.2307\/41166074"},{"key":"key2022031520252928200_b29","unstructured":"Zahir, S. (2002), \u201cDesigning a knowledge\u2010based interface for intelligent shopping agents\u201d, The Journal of Computer Information Systems, Vol. 43 No. 1, pp. 31\u201041."},{"key":"key2022031520252928200_b30","unstructured":"Zaret, E. (2000), \u201cThe Macworld Web shopper's companion\u201d, Macworld, Vol. 17 No. 1, p. 88."},{"key":"key2022031520252928200_b31","doi-asserted-by":"crossref","unstructured":"Zellweger, P. (1997), \u201cWeb\u2010based sales: defining the cognitive buyer\u201d, Electronic Markets, Vol. 7 No. 3, pp. 10\u201016.","DOI":"10.1080\/10196789700000030"}],"container-title":["Online Information Review"],"original-title":[],"language":"en","link":[{"URL":"http:\/\/www.emeraldinsight.com\/doi\/full-xml\/10.1108\/14684520310510055","content-type":"unspecified","content-version":"vor","intended-application":"text-mining"},{"URL":"https:\/\/www.emerald.com\/insight\/content\/doi\/10.1108\/14684520310510055\/full\/xml","content-type":"application\/xml","content-version":"vor","intended-application":"text-mining"},{"URL":"https:\/\/www.emerald.com\/insight\/content\/doi\/10.1108\/14684520310510055\/full\/html","content-type":"unspecified","content-version":"vor","intended-application":"similarity-checking"}],"deposited":{"date-parts":[[2025,7,25]],"date-time":"2025-07-25T00:40:00Z","timestamp":1753404000000},"score":1,"resource":{"primary":{"URL":"http:\/\/www.emerald.com\/oir\/article\/27\/6\/418-432\/303759"}},"subtitle":[],"short-title":[],"issued":{"date-parts":[[2003,12,1]]},"references-count":32,"journal-issue":{"issue":"6","published-print":{"date-parts":[[2003,12,1]]}},"alternative-id":["10.1108\/14684520310510055"],"URL":"https:\/\/doi.org\/10.1108\/14684520310510055","relation":{},"ISSN":["1468-4527"],"issn-type":[{"value":"1468-4527","type":"print"}],"subject":[],"published":{"date-parts":[[2003,12,1]]}}}