{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2026,1,21]],"date-time":"2026-01-21T19:33:15Z","timestamp":1769023995102,"version":"3.49.0"},"reference-count":24,"publisher":"Emerald","issue":"4","license":[{"start":{"date-parts":[[2004,8,1]],"date-time":"2004-08-01T00:00:00Z","timestamp":1091318400000},"content-version":"tdm","delay-in-days":0,"URL":"https:\/\/www.emerald.com\/insight\/site-policies"}],"content-domain":{"domain":[],"crossmark-restriction":false},"short-container-title":[],"published-print":{"date-parts":[[2004,8,1]]},"abstract":"<jats:p>The traditional means of procuring airline tickets and associate travel arrangements are rapidly changing. The advent and proliferation of computers, coupled with the increasingly acceptable leveraging of the Internet has caused some major changes in the travel industry. These changes are primarily being facilitated by Internet travel marketplaces (such as Expedia, Orbitz, and Travelvelocity) that claim to provide an easier, less expensive alternative to traditional methods of ticket procurement without sacrificing service quality. If travel marketplaces are to be successful then they need to understand their customers and what the motivations behind their actions when it comes to shopping for discount travel. However, there are required information exchanges on the part of both the service provider and the consumer that are not without perceived risks and required a sense of mutual trust. This paper looked at online consumer behavior as it pertains to e\u2010travel through the theoretical perspectives of expectancy theory and the technical acceptance model by inspecting selected motives and experiences of the consumer and specifically what these Web sites offer.<\/jats:p>","DOI":"10.1108\/14684520410553787","type":"journal-article","created":{"date-parts":[[2004,9,29]],"date-time":"2004-09-29T18:22:39Z","timestamp":1096482159000},"page":"292-300","source":"Crossref","is-referenced-by-count":37,"title":["Information exchanges associated with Internet travel marketplaces"],"prefix":"10.1108","volume":"28","author":[{"given":"Alan D.","family":"Smith","sequence":"first","affiliation":[]}],"member":"140","reference":[{"key":"key2022021919551778100_b1","unstructured":"Benamati, J. and Rajkumar, T.M. (2002), \u201cThe application development outsourcing decision: an application of the technology acceptance model\u201d, The Journal of Computer Information Systems, Vol. 42 No. 4, pp. 35\u201044."},{"key":"key2022021919551778100_b2","doi-asserted-by":"crossref","unstructured":"Burton, G.F., Chen, Y., Grover, V. and Stewart, K.A. (1993), \u201cAn application of expectancy theory for assessing user motivation to utilize an expert system\u201d, Journal of Management Information Systems, Vol. 9 No. 3, pp. 183\u201097.","DOI":"10.1080\/07421222.1992.11517973"},{"key":"key2022021919551778100_b3","unstructured":"Croft, J. (2001), \u201cAirlines' Web portals prosper despite third\u2010party site\u201d, Aviation Week and Space Technology, Vol. 54 No. 20, p. 86."},{"key":"key2022021919551778100_b4","doi-asserted-by":"crossref","unstructured":"Devaraj, S., Fan, M. and Kohli, R. (2002), \u201cAntecedents of B2C channel satisfaction and preference: validation e\u2010commerce metrics\u201d, Information Systems Research, Vol. 13 No. 3, pp. 316\u201035.","DOI":"10.1287\/isre.13.3.316.77"},{"key":"key2022021919551778100_b5","unstructured":"Evans, P.B. and Wurster, T.S. (1997), \u201cStrategy and the new economics of information\u201d, Harvard Business Review, Vol. 75 No. 5, pp. 70\u201083."},{"key":"key2022021919551778100_b6","unstructured":"Hansen, M., Nohria, N. and Tierney, T. (1999), \u201cWhat's your strategy for managing knowledge?\u201d, Harvard Business Review, Vol. 77 No. 2, pp. 106\u201016."},{"key":"key2022021919551778100_b7","unstructured":"Jacs\u00f3, P. (2001), \u201cFrustrated by the high cost of air travel? Let the Web help\u201d, Link\u2010Up, pp. 22\u20103."},{"key":"key2022021919551778100_b8","doi-asserted-by":"crossref","unstructured":"Jones, J.L., Scherer, C.W. and Scheufele, D.A. (2003), \u201cExploring motivations for consumer Web use and their implications for e\u2010commerce\u201d, Journal of Consumer Marketing, Vol. 20 No. 2, pp. 90\u2010108.","DOI":"10.1108\/07363760310464578"},{"key":"key2022021919551778100_b9","unstructured":"Kini, R.B. and Hobson, C.J. (2002), \u201cMotivational theories and successful total quality initiatives\u201d, International Journal of Management, Vol. 19 No. 4, pp. 605\u201014."},{"key":"key2022021919551778100_b10","doi-asserted-by":"crossref","unstructured":"Koufaris, M. (2002), \u201cApplying the technology acceptance model and flow theory to online consumer behavior\u201d, Information Systems Research, Vol. 13 No. 2, pp. 205\u201023.","DOI":"10.1287\/isre.13.2.205.83"},{"key":"key2022021919551778100_b11","unstructured":"Lewis, I., Semeijn, J. and Talalayevsky, A. (1998), \u201cThe impact of information technology on travel agents\u201d, Transportation Journal, Vol. 37 No. 4, pp. 20\u20105."},{"key":"key2022021919551778100_b12","unstructured":"McKenna, T.M. (2002), \u201cAirlines online: Internet travel leads the way in e\u2010commerce\u201d, SRI Consulting Business Intelligence, available at: http:\/\/sric\u2010bi.com\/BIP\/summaries\/2363.shtml\/."},{"key":"key2022021919551778100_b13","doi-asserted-by":"crossref","unstructured":"Medina\u2010Munoz, D.R., Garcia\u2010Falcon, J\u2010M. and Medina\u2010Munoz, R.D. (2002), \u201cBuilding the valuable connection: hotels and travel agents\u201d, Cornell Hotel and Restaurant Administration Quarterly, Vol. 43 No. 3, pp. 46\u201053.","DOI":"10.1177\/0010880402433004"},{"key":"key2022021919551778100_b15","doi-asserted-by":"crossref","unstructured":"Michalisin, M.D., Kline, D.M. and Smith, R.F. (2000), \u201cIntangible strategic assets and firm performance: a multi\u2010industry study of the resource\u2010based view\u201d, Journal of Business Strategy, Vol. 17 No. 2, pp. 91\u2010117.","DOI":"10.54155\/jbs.17.2.91-117"},{"key":"key2022021919551778100_b14","doi-asserted-by":"crossref","unstructured":"Michalisin, M.D., Smith, R.F. and Kline, D.M. (1997), \u201cIn search of strategic assets\u201d, The International Journal of Organizational Analysis, Vol. 5 No. 4, pp. 360\u201087.","DOI":"10.1108\/eb028874"},{"key":"key2022021919551778100_b16","doi-asserted-by":"crossref","unstructured":"Parsons, A.G. (2002), \u201cNon\u2010functional motives for online shoppers: why we click\u201d, Journal of Consumer Marketing, Vol. 19 No. 5, pp. 380\u201092.","DOI":"10.1108\/07363760210437614"},{"key":"key2022021919551778100_b17","doi-asserted-by":"crossref","unstructured":"Patrick, J.F., Morais, D.D. and Norman, W.C. (2001), \u201cAn examination of the determinants of entertainment vacationers' intentions to revision\u201d, Journal of Travel Research, Vol. 40, pp. 41\u20108.","DOI":"10.1177\/004728750104000106"},{"key":"key2022021919551778100_b18","unstructured":"Smith, A.D. (2002), \u201cLoyalty and e\u2010marketing issues: customer retention on the Web\u201d, Quarterly Journal of E\u2010Commerce, Vol. 3 No. 2, pp. 149\u201061."},{"key":"key2022021919551778100_b19","doi-asserted-by":"crossref","unstructured":"Smith, A.D. and Rupp, W.T. (2002a), \u201cApplication service providers (ASP): moving downstream to enhance competitive advantage\u201d, Information Management & Computer Security, Vol. 10 No. 2, pp. 64\u201072.","DOI":"10.1108\/09685220210424113"},{"key":"key2022021919551778100_b20","doi-asserted-by":"crossref","unstructured":"Smith, A.D. and Rupp, W.T. (2002b), \u201cIssues in cybersecurity: understanding the potential risks associated with hackers\/crackers\u201d, Information Management & Computer Security, Vol. 10 No. 4, pp. 178\u201083.","DOI":"10.1108\/09685220210436976"},{"key":"key2022021919551778100_b21","doi-asserted-by":"crossref","unstructured":"Smith, A.D. and Rupp, W.T. (2002c), \u201cApplication service providers (ASP): moving downstream to enhance competitive advantage\u201d, Information Management & Computer Security, Vol. 10 No. 2, pp. 64\u201072.","DOI":"10.1108\/09685220210424113"},{"key":"key2022021919551778100_b22","doi-asserted-by":"crossref","unstructured":"Smith, A.D. and Rupp, W.T. (2002d), \u201cCommunication and loyalty among knowledge workers: a resource of the firm theory view\u201d, Journal of Knowledge Management, Vol. 6 No. 3, pp. 250\u201062.","DOI":"10.1108\/13673270210434359"},{"key":"key2022021919551778100_b23","doi-asserted-by":"crossref","unstructured":"Tierney, P. (2000), \u201cInternet\u2010based evaluation of tourism Web site effectiveness: methodological issues and survey results\u201d, Journal of Travel Research, Vol. 39, pp. 212\u201019.","DOI":"10.1177\/004728750003900211"},{"key":"key2022021919551778100_b24","doi-asserted-by":"crossref","unstructured":"Wright, T.A. (2003), \u201cWhat every manager should know: does personality help drive employee motivation?\u201d, The Academy of Management Executive, Vol. 17 No. 2, pp. 131\u201042.","DOI":"10.5465\/ame.2003.17541768"}],"container-title":["Online Information Review"],"original-title":[],"language":"en","link":[{"URL":"http:\/\/www.emeraldinsight.com\/doi\/full-xml\/10.1108\/14684520410553787","content-type":"unspecified","content-version":"vor","intended-application":"text-mining"},{"URL":"https:\/\/www.emerald.com\/insight\/content\/doi\/10.1108\/14684520410553787\/full\/xml","content-type":"application\/xml","content-version":"vor","intended-application":"text-mining"},{"URL":"https:\/\/www.emerald.com\/insight\/content\/doi\/10.1108\/14684520410553787\/full\/html","content-type":"unspecified","content-version":"vor","intended-application":"similarity-checking"}],"deposited":{"date-parts":[[2025,7,25]],"date-time":"2025-07-25T00:40:12Z","timestamp":1753404012000},"score":1,"resource":{"primary":{"URL":"http:\/\/www.emerald.com\/oir\/article\/28\/4\/292-300\/301383"}},"subtitle":[],"short-title":[],"issued":{"date-parts":[[2004,8,1]]},"references-count":24,"journal-issue":{"issue":"4","published-print":{"date-parts":[[2004,8,1]]}},"alternative-id":["10.1108\/14684520410553787"],"URL":"https:\/\/doi.org\/10.1108\/14684520410553787","relation":{},"ISSN":["1468-4527"],"issn-type":[{"value":"1468-4527","type":"print"}],"subject":[],"published":{"date-parts":[[2004,8,1]]}}}