{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2026,6,26]],"date-time":"2026-06-26T12:02:32Z","timestamp":1782475352803,"version":"3.54.5"},"reference-count":20,"publisher":"Emerald","issue":"2","license":[{"start":{"date-parts":[[2005,4,1]],"date-time":"2005-04-01T00:00:00Z","timestamp":1112313600000},"content-version":"tdm","delay-in-days":0,"URL":"https:\/\/www.emerald.com\/insight\/site-policies"}],"content-domain":{"domain":[],"crossmark-restriction":false},"short-container-title":[],"published-print":{"date-parts":[[2005,4,1]]},"abstract":"<jats:sec><jats:title content-type=\"abstract-heading\">Purpose<\/jats:title><jats:p>This paper seeks to examine the impact of greater access to electronic information, both free and fee\u2010based, on reference enquiries.<\/jats:p><\/jats:sec><jats:sec><jats:title content-type=\"abstract-heading\">Design\/methodology\/approach<\/jats:title><jats:p>The research methodology included an extensive literature review and interviews with reference services librarians both in Australia and overseas.<\/jats:p><\/jats:sec><jats:sec><jats:title content-type=\"abstract-heading\">Findings<\/jats:title><jats:p>The assumption that greater internet access and use equal a decline in public and state library reference enquiries is not proven.<\/jats:p><\/jats:sec><jats:sec><jats:title content-type=\"abstract-heading\">Originality\/value<\/jats:title><jats:p>The paper concludes with a summary of trends, predictions and scenarios of usage of state and public library reference services in an increasingly electronic age, paying special attention and emphasis to the Australian environment.<\/jats:p><\/jats:sec>","DOI":"10.1108\/14684520510598039","type":"journal-article","created":{"date-parts":[[2005,5,2]],"date-time":"2005-05-02T19:28:51Z","timestamp":1115062131000},"page":"157-167","source":"Crossref","is-referenced-by-count":1,"title":["The impact of electronic information delivery on reference enquiries"],"prefix":"10.1108","volume":"29","author":[{"given":"Janet","family":"Murray","sequence":"first","affiliation":[],"role":[{"vocabulary":"crossref","role":"author"}]},{"given":"Cindy","family":"Tschernitz","sequence":"additional","affiliation":[],"role":[{"vocabulary":"crossref","role":"author"}]}],"member":"140","reference":[{"key":"key2022031320090513200_b1","unstructured":"Armstrong, A. (2002), \u201cThe quiet revolution: reference services in public libraries\u201d, Australasian Public Libraries and Information Services, Vol. 15 No. 3, pp. 104\u20109."},{"key":"key2022031320090513200_b2","unstructured":"Arnoldy, B. (2002), \u201cPaying for answers online\u201d, Christian Science Monitor, 22 July."},{"key":"key2022031320090513200_b3","unstructured":"AustraliaSCAN (2002), Quantum Market Research, available at: www.qmr.com.au\/austscan.htm."},{"key":"key2022031320090513200_b4","unstructured":"Dodd, R. (2001), \u201cPerspective: a whole world of information\u201d, Birmingham Post, 13 August, p. 11."},{"key":"key2022031320090513200_b5","unstructured":"Dumas, A. (1998), \u201cState of the library local branches link Coloradoans to vast, free reference network\u201d, Rocky Mountain News, 7 August."},{"key":"key2022031320090513200_b6","unstructured":"Hane, P.J. (2002), \u201cOCLC completes netLibrary acquisition, raises eBook fees\u201d, Information Today, 1 March."},{"key":"key2022031320090513200_b7","unstructured":"Helfer, D.S. (2001), \u201cLeading libraries: virtual reference in libraries: remote patrons heading your way?\u201d, Searcher, Vol. 9 No. 2, pp. 67\u201070."},{"key":"key2022031320090513200_b8","doi-asserted-by":"crossref","unstructured":"Hopkins, A. and Sapiie, J. (1999), \u201cSurvey of the confidence levels of public service librarians in using electronic reference sources\u201d, Reference Librarian, Vol. 65, pp. 111\u201023.","DOI":"10.1300\/J120v31n65_11"},{"key":"key2022031320090513200_b9","unstructured":"Jacso, P. (2002), \u201cPLCMC: a very public library\u201d, Information Today, 1 July."},{"key":"key2022031320090513200_b10","doi-asserted-by":"crossref","unstructured":"Janes, J. (2002), \u201cDigital reference: reference librarians' experiences and attitudes\u201d, Journal of the American Society for Information Science and Technology;, Vol. 53 No. 7, pp. 549\u201066.","DOI":"10.1002\/asi.10065"},{"key":"key2022031320090513200_b11","unstructured":"Jordan, J. (2002), \u201cLibrary knowledge just a click away on the Web: joint effort boosts detailed research from comfort of home\u201d, Dallas Morning News, 20 October."},{"key":"key2022031320090513200_b12","unstructured":"Larson, P.G. (2002), \u201cInternet for all at Ringsted Public Library\u201d, Scandinavian Public Library Quarterly, Vol. 35 No. 2, p. 16."},{"key":"key2022031320090513200_b13","unstructured":"Local Government Division, Department of Infrastructure (2003), Annual Survey of Victorian Public Libraries 2000\u20102001, Information Victoria, Melbourne."},{"key":"key2022031320090513200_b14","unstructured":"McLellan, D. (1998), \u201cLocal \u2018cybraries\u2019 power up: bytes increasingly augment books as more facilities go online\u201d, Los Angeles Times, 11 September."},{"key":"key2022031320090513200_b15","unstructured":"Maxwell, E. (2001), \u201cNew online service may change the way America surfs: professional librarians to be available online\u201d, US Newswire, 21 August."},{"key":"key2022031320090513200_b16","unstructured":"National Library Board Singapore (2000), Annual Report, National Library Board, Singapore."},{"key":"key2022031320090513200_b17","unstructured":"Pantry, S. and Griffiths, P. (2002), Creating a Successful E\u2010information Service, Facet Publishing, London."},{"key":"key2022031320090513200_b18","unstructured":"Quint, B. (2002), \u201cQuestionPoint marks new era in virtual reference\u201d, Information Today, 1 July."},{"key":"key2022031320090513200_b19","unstructured":"Ross, C.S. and Nilsen, K. (2000), \u201cHas the internet changed anything in reference? The library visit study, phase 2\u201d, Reference and User Services Quarterly, Vol. 40 No. 2, pp. 147\u201055."},{"key":"key2022031320090513200_b20","unstructured":"Williamson, K. 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