{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2025,11,1]],"date-time":"2025-11-01T21:33:29Z","timestamp":1762032809194,"version":"3.41.2"},"reference-count":17,"publisher":"Emerald","issue":"1","license":[{"start":{"date-parts":[[2009,2,20]],"date-time":"2009-02-20T00:00:00Z","timestamp":1235088000000},"content-version":"tdm","delay-in-days":0,"URL":"https:\/\/www.emerald.com\/insight\/site-policies"}],"content-domain":{"domain":[],"crossmark-restriction":false},"short-container-title":[],"published-print":{"date-parts":[[2009,2,20]]},"abstract":"<jats:sec><jats:title content-type=\"abstract-heading\">Purpose<\/jats:title><jats:p>The purpose of this paper is to explore an evaluation approach and to develop a model of web site evaluation that includes the specification of evaluation criteria, key issues to discuss and recommendations for improving the web site \u2013 in this case, that of the Community Social Planning Council of Toronto (CSPC\u2010T).<\/jats:p><\/jats:sec><jats:sec><jats:title content-type=\"abstract-heading\">Design\/methodology\/approach<\/jats:title><jats:p>The research consisted of three phases: phase 1 involved selection of the general evaluation criteria for web sites, based on a review of the literature plus the collection of factual data on information systems related to the CSPC\u2010T web site; phase 2 included a step\u2010by\u2010step evaluation of the existing CSPC\u2010T web site based on the general criteria presented in phase 1; and phase 3 provided recommendations in association with the key issues identified in phase 2 in order to improve the CSPC\u2010T web site, and developed the key components of the evaluation model.<\/jats:p><\/jats:sec><jats:sec><jats:title content-type=\"abstract-heading\">Findings<\/jats:title><jats:p>The evaluation of the CSPC\u2010T web site found mostly positive results in terms of the content of the site and its ability to deliver information to the residents and local communities of Toronto. However, the design of the web site had some negative points requiring improvement, including site structure, page layout and interface design.<\/jats:p><\/jats:sec><jats:sec><jats:title content-type=\"abstract-heading\">Practical implications<\/jats:title><jats:p>The paper demonstrates a step\u2010by\u2010step, practical evaluation of community web sites. The research provided a detailed report to CSPC\u2010T about its existing web site. This should be useful to CSPC\u2010T in considering how to improve its web site or whether to redesign it to deliver information and services more effectively.<\/jats:p><\/jats:sec><jats:sec><jats:title content-type=\"abstract-heading\">Originality\/value<\/jats:title><jats:p>This paper contributes to the knowledge base in the fields of community networks and web site evaluation, and to the improvement of the quality of information and service delivery to local communities via the web.<\/jats:p><\/jats:sec>","DOI":"10.1108\/14684520910944418","type":"journal-article","created":{"date-parts":[[2009,2,22]],"date-time":"2009-02-22T00:05:11Z","timestamp":1235261111000},"page":"96-116","source":"Crossref","is-referenced-by-count":7,"title":["Evaluation of community web sites"],"prefix":"10.1108","volume":"33","author":[{"given":"Lan","family":"Anh Tran","sequence":"first","affiliation":[]}],"member":"140","reference":[{"key":"key2022031719442610000_b1","unstructured":"Alexander, E. and Tate, A. (1999), How to Evaluate and Create Information Quality on the Web, Laurence Erlbaum Associates, London, pp. 2\u201017."},{"key":"key2022031719442610000_b2","unstructured":"Bajjaly, S.T. (1999), The Community Networking Handbook, American Library Association, Chicago, IL."},{"key":"key2022031719442610000_b3","doi-asserted-by":"crossref","unstructured":"Beck, S.E. (2006), Why It's a Good Idea to Evaluate Web Sources, available at: http:\/\/lib.nmsu.edu\/instruction\/eval.html (accessed 26 February 2007).","DOI":"10.1207\/s15327892mcp0803_5"},{"key":"key2022031719442610000_b4","unstructured":"Brown, J., Hickey, K. and Pozen, V. (2002), An Educators' Guide to Credibility and Web Evaluation, available at: http:\/\/lrs.ed.uiuc.edu\/wp\/credibility\/ (accessed 7 March 2007)."},{"key":"key2022031719442610000_b5","unstructured":"Cohill, A.M. (2000a), 21st Century Communities: A Short Introduction. An Outreach Effort of Virginia Technology, Blacksburg Electronic Village, Blacksburg, VA, available at: www.bev.net\/about\/research\/digital_library\/docs\/shortint.pdf (accessed 20 February 2007)."},{"key":"key2022031719442610000_b6","unstructured":"Cohill, A.M. (2000b), \u201cBuilding eCommunities: getting everyone connected\u201d, address to the Governor's Commission on Information Technology, Richmond, VA, August 31, available at: www.designnine.com\/library\/docs\/ecommunities.pdf (accessed 2 March 2007)."},{"key":"key2022031719442610000_b7","doi-asserted-by":"crossref","unstructured":"Cowan, D.D., Mayfield, C.I., Tompa, F.W. and Gasparini, W. (1998), \u201cNew role for community networks\u201d, Communications of the ACM, Vol. 41 No. 4, pp. 61\u20103.","DOI":"10.1145\/273035.273050"},{"key":"key2022031719442610000_b8","unstructured":"CSPC\u2010T (2007), \u201cCommunity Social Planning Council of Toronto\u201d, Community Social Planning Council of Toronto, available at: www.socialplanningtoronto.org\/Index3.htm (accessed April 2007)."},{"key":"key2022031719442610000_b9","unstructured":"Engle, M. (2005), \u201cEvaluating web sites: criteria and tools\u201d, Olin and Uris Libraries, Cornell University, available at: www.library.cornell.edu\/olinuris\/ref\/research\/webeval.html (accessed March 2007)."},{"key":"key2022031719442610000_b10","unstructured":"Greenwood, A. and Steyn, D. (2006), Criteria for Evaluating Internet Resources, University of British Columbia, Vancouver, available at: www.library.ubc.ca\/home\/evaluating\/ (accessed 9 March 2007)."},{"key":"key2022031719442610000_b11","unstructured":"Marino, M. (1994), \u201cAssessment and evolution of community networking\u201d, paper presented at the Apple Conference on Building Community Computing Networks, Cupertino, CA, 5 May, available at: www.chebucto.ns.ca\/Chebucto\/freenets\/moritxt."},{"key":"key2022031719442610000_b12","unstructured":"Phillips, M. (2006), UC Berkeley Library, Berkeley, CA, available at: www.lib.berkeley.edu\/TeachingLib\/Guides\/Evaluation.html (accessed March 2007)."},{"key":"key2022031719442610000_b13","unstructured":"Smith, A. (2005), \u201cEvaluation of information sources\u201d, available at: www.vuw.ac.nz\/staff\/alastair_smith\/evaln\/ (accessed 26 February 2007)."},{"key":"key2022031719442610000_b14","unstructured":"Standler, R.B. (2004), \u201cEvaluating credibility of information on the internet\u201d, available at: www.rbs0.com\/credible.pdf (accessed 2 March 2007)."},{"key":"key2022031719442610000_b15","unstructured":"USHHS (2003), Research\u2010based Web Design and Usability Guidelines, US Department of Health and Human Services, Washington, DC."},{"key":"key2022031719442610000_b16","doi-asserted-by":"crossref","unstructured":"Vaughan, M.W. and Schwartz, N. (1999), \u201cJumpstarting the information design for a community network\u201d, Journal of the American Society for Information Science, Vol. 50 No. 7, pp. 588\u201097.","DOI":"10.1002\/(SICI)1097-4571(1999)50:7<588::AID-ASI4>3.0.CO;2-A"},{"key":"key2022031719442610000_b17","unstructured":"Wittman, S. 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