{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2026,3,24]],"date-time":"2026-03-24T16:04:02Z","timestamp":1774368242913,"version":"3.50.1"},"reference-count":73,"publisher":"Emerald","issue":"6","license":[{"start":{"date-parts":[[2009,11,27]],"date-time":"2009-11-27T00:00:00Z","timestamp":1259280000000},"content-version":"tdm","delay-in-days":0,"URL":"https:\/\/www.emerald.com\/insight\/site-policies"}],"content-domain":{"domain":[],"crossmark-restriction":false},"short-container-title":[],"published-print":{"date-parts":[[2009,11,27]]},"abstract":"<jats:sec><jats:title content-type=\"abstract-heading\">Purpose<\/jats:title><jats:p>The purpose of this paper is to discuss new approaches for managing personal knowledge in the Web 2.0 era. The paper questions whether Web 2.0 technologies (social software) are a real panacea for the challenges associated with the management of knowledge. Can Web 2.0 reconcile the conflicting interests of managing organisational knowledge with personal objectives? Does Web 2.0 enable a more effective way of sharing and managing knowledge at the personal level?<\/jats:p><\/jats:sec><jats:sec><jats:title content-type=\"abstract-heading\">Design\/methodology\/approach<\/jats:title><jats:p>Theoretically deductive with illustrative examples.<\/jats:p><\/jats:sec><jats:sec><jats:title content-type=\"abstract-heading\">Findings<\/jats:title><jats:p>Web 2.0 plays a multifaceted role for communicating, collaborating, sharing and managing knowledge. Web 2.0 enables a new model of personal knowledge management (PKM) that includes formal and informal communication, collaboration and social networking tools. This new PKM model facilitates interaction, collaboration and knowledge exchanges on the web and in organisations.<\/jats:p><\/jats:sec><jats:sec><jats:title content-type=\"abstract-heading\">Practical implications<\/jats:title><jats:p>Based on these findings, professionals and scholars will gain a better understanding of the potential role of Web 2.0 technologies for harnessing and managing personal knowledge. The paper provides concrete examples of how Web 2.0 tools are currently used in organisations.<\/jats:p><\/jats:sec><jats:sec><jats:title content-type=\"abstract-heading\">Originality\/value<\/jats:title><jats:p>As Web 2.0 has become integrated in our day\u2010to\u2010day activities, there is a need to further understand the relationship between Web 2.0 and PKM.<\/jats:p><\/jats:sec>","DOI":"10.1108\/14684520911010981","type":"journal-article","created":{"date-parts":[[2009,12,5]],"date-time":"2009-12-05T07:14:34Z","timestamp":1259997274000},"page":"1021-1039","source":"Crossref","is-referenced-by-count":126,"title":["Personal knowledge management"],"prefix":"10.1108","volume":"33","author":[{"given":"Liana","family":"Razmerita","sequence":"first","affiliation":[]},{"given":"Kathrin","family":"Kirchner","sequence":"additional","affiliation":[]},{"given":"Frantisek","family":"Sudzina","sequence":"additional","affiliation":[]}],"member":"140","reference":[{"key":"key2022031620243554800_b1","doi-asserted-by":"crossref","unstructured":"Alpert, S.R. (2005), \u201cComprehensive mapping of knowledge and information resources: the case of Webster\u201d, in Tergan, S.\u2010O. and Keller, T. (Eds), Knowledge and Information Visualization: Searching for Synergies, Vol. 3426, Springer, Berlin, pp. 220\u201037.","DOI":"10.1007\/11510154_12"},{"key":"key2022031620243554800_b2","unstructured":"Alvarado, T. and Ackermann, K. (Eds) (2003), Surviving the Information Explosion: How People Find Their Electronic Information, Massachusetts Institute of Technology Artificial Intelligence Lab, Cambridge, MA."},{"key":"key2022031620243554800_b3","unstructured":"Apshvalka, D. (2004), \u201cPersonal knowledge management\u201d, in Remenyi, D. (Ed.) pp. 17\u201022, Proceedings of the 11th European Conference on Information Technology Evaluation, Amsterdam, 11\u201012 November, Academic Conferences Limited, Reading, UK."},{"key":"key2022031620243554800_b4","unstructured":"Apshvalka, D. and Grundspenkis, J. (2006), \u201cPersonal knowledge management and intelligent agent perspective\u201d, Proceedings of the 14th International Conference on Information Systems Development, Karlstad, Sweden, pp. 219\u201030."},{"key":"key2022031620243554800_b5","unstructured":"Avery, S., Brooks, R., Brown, J., Dorsey, P. and O' Connor, M. (2001), \u201cPersonal knowledge management: framework for integration and partnerships\u201d, in Smith, P. (Ed.), Proceedings of the Association of Small Computer Users in Education Conference at North Myrtle Beach, SC, 10\u201014 June, pp. 29\u201039."},{"key":"key2022031620243554800_b6","doi-asserted-by":"crossref","unstructured":"Benson, S. and Standing, C. (2001), \u201cEffective knowledge management: knowledge, thinking and the personal\u2010corporate knowledge nexus problem\u201d, Information Systems Frontiers, Vol. 3 No. 2, pp. 227\u201038.","DOI":"10.1023\/A:1011452509937"},{"key":"key2022031620243554800_b7","unstructured":"Bergmann, J. (2007), \u201cDie gl\u00e4serne Firma\u201d, Brand Einz, No. 3, pp. 109\u201015."},{"key":"key2022031620243554800_b8","unstructured":"Bitkom (2007), \u201cWichtige Trends im Wissensmanagement 2007 bis 2011\u201d, online, available at: www.bitkom.org\/files\/documents\/Trendreport_WM_zur_KnowTech2007.pdf (accessed 1 September 2009)."},{"key":"key2022031620243554800_b9","doi-asserted-by":"crossref","unstructured":"Blackler, F. (1995), \u201cKnowledge, knowledge work and organizations: an overview and interpretation\u201d, Organization Studies, Vol. 16 No. 6, pp. 1021\u201046.","DOI":"10.1177\/017084069501600605"},{"key":"key2022031620243554800_b10","doi-asserted-by":"crossref","unstructured":"Blanzieri, E., Giorgini, P., Giunchiglia, F. and Zanoni, C. (2004), \u201cImplicit culture\u2010based personal agents for knowledge management\u201d, Agent\u2010Mediated Knowledge Management, Vol. 2926, pp. 245\u201061.","DOI":"10.1007\/978-3-540-24612-1_17"},{"key":"key2022031620243554800_b11","unstructured":"Breslin, J. (2008), \u201cSocial network service for enterprise use\u201d, online, available at: http:\/\/socialmedia.net\/2008\/02\/04\/social\u2010networking\u2010services\u2010for\u2010enterprise\u2010use\u20102\/ (accessed 31 March 2009)."},{"key":"key2022031620243554800_b12","doi-asserted-by":"crossref","unstructured":"Breslin, J. and Decker, S. (2007), \u201cThe future of social networks on the internet: the need for semantics\u201d, IEEE Internet Computing Magazine, Vol. 11 No. 6, pp. 86\u201090.","DOI":"10.1109\/MIC.2007.138"},{"key":"key2022031620243554800_b13","unstructured":"Cartelli, A. (2008), \u201ce\u2010Learning and e\u2010Citizenship between PKM and PST\u201d, in Williams, R. and Remenyi, D. (Eds), 7th European Conference on e\u2010Learning, Agia Napa, Cyprus, Academic Publishing International, pp. 169\u201077."},{"key":"key2022031620243554800_b14","doi-asserted-by":"crossref","unstructured":"Cayzer, S. (2004), \u201cSemantic blogging and decentralized knowledge management\u201d, Communications of the ACM, Vol. 47 No. 12, pp. 47\u201052.","DOI":"10.1145\/1035134.1035164"},{"key":"key2022031620243554800_b15","doi-asserted-by":"crossref","unstructured":"Checkland, P. and Scholes, J. (Eds) (2000), Soft Systems Methodology, Wiley, Chichester.","DOI":"10.1007\/1-4020-0611-X_971"},{"key":"key2022031620243554800_b16","doi-asserted-by":"crossref","unstructured":"Cutrell, E., Dumais, S. and Teevan, J. (2006), \u201cSearching to eliminate personal information management\u201d, Communications of the ACM, Vol. 49 No. 1, pp. 58\u201064.","DOI":"10.1145\/1107458.1107492"},{"key":"key2022031620243554800_b17","doi-asserted-by":"crossref","unstructured":"Dalsgaard, P., Eriksson, E. and Hansen, L.K. (2005), \u201cRethinking information handling: designing for information offload\u201d, in Bertelsen, O.W., Bouvin, N.O., Krogh, P.G. and Kyng, M. (Eds), Proceedings of the 4th Decennial Conference on Critical Computing: Between Sense and Sensibility, Aarhus, Denmark, 20\u201024 August, pp. 161\u20104.","DOI":"10.1145\/1094562.1094589"},{"key":"key2022031620243554800_b18","doi-asserted-by":"crossref","unstructured":"Davenport, T.H. and Prusak, L. (2000), \u201cWorking knowledge: how organizations manage what they know\u201d, Ubiquity, Vol. 1 No. 24, p. 2.","DOI":"10.1145\/347634.348775"},{"key":"key2022031620243554800_b19","doi-asserted-by":"crossref","unstructured":"Davies, S., Allen, S., Raphaelson, J., Meng, E., Engleman, J.K.R. and Lewis, C. (2006), \u201cPopcorn: the personal knowledge base\u201d, Proceedings of the 6th Conference on Designing Interactive Systems, University Park, PA, 26\u201028 June, ACM, New York, pp. 150\u20109.","DOI":"10.1145\/1142405.1142431"},{"key":"key2022031620243554800_b20","unstructured":"Davis, G.B. and Olson, M.H. (Eds) (1985), Management Information Systems, McGraw\u2010Hill, New York, NY."},{"key":"key2022031620243554800_b21","doi-asserted-by":"crossref","unstructured":"DiMicco, J., Millen, D., R, ., Geyer, W., Dugan, C., Brownholtz, B. and Muller, M. (2008), \u201cMotivations for social networking at work\u201d, paper presented at the ACM Computer Supported Cooperative Work, San Diego, ACM Press, New York, NY, pp. 711\u201020.","DOI":"10.1145\/1460563.1460674"},{"key":"key2022031620243554800_b22","unstructured":"Efimova, L. (2004), \u201cDiscovering the iceberg of knowledge work: a weblog case\u201d, paper presented at the Fifth European Conference on Organisational Knowledge, Learning and Capabilities, Boston, 17\u201019 March."},{"key":"key2022031620243554800_b23","unstructured":"Fang, R.\u2010J., Lin, C.\u2010C., Chang, Y.\u2010F., Tsai, H.\u2010L. and Chang, Y.\u2010S. (2008), \u201cIntegrating KM learning activities into business management curriculum instruction\u201d, Proceedings of the 8th WSEAS International Conference on Multimedia Systems and Signal Processing, Hangzhou, China, 6\u20108 April, pp. 164\u20109."},{"key":"key2022031620243554800_b24","unstructured":"Frand, J. and Hixon, C. (1999), \u201cPersonal knowledge management: who, what, why, where, when, and how\u201d, working paper, online, available at: www.anderson.ucla.edu\/faculty\/jason.frand\/researcher\/speeches\/PKM.htm (accessed 1 September 2009)."},{"key":"key2022031620243554800_b25","unstructured":"Global Secure Systems (2008), \u201cSocial networking sites cost UK plc \u00a36.5 billion in lost productivity\u201d, online, available at: www.gss.co.uk\/press\/?&id=17 (accessed 1 September 2009)."},{"key":"key2022031620243554800_b26","doi-asserted-by":"crossref","unstructured":"Gross, R., Acquisti, A. and Heinz, H.J. (2005), \u201cInformation revelation and privacy in online social networks\u201d, paper presented at the ACM Workshop on Privacy in the Electronic Society, ACM Press, New York, NY, pp. 71\u201080.","DOI":"10.1145\/1102199.1102214"},{"key":"key2022031620243554800_b27","doi-asserted-by":"crossref","unstructured":"Grundspenkis, J. (2007), \u201cAgent based approach for organization and personal knowledge modelling: knowledge management perspective\u201d, Journal of Intelligent Manufacturing, Vol. 18 No. 4, pp. 451\u20107.","DOI":"10.1007\/s10845-007-0052-6"},{"key":"key2022031620243554800_b28","doi-asserted-by":"crossref","unstructured":"Herring, S., Scheidt, L., Bonus, S. and Wright, E. (2004), \u201cBridging the gap: a genre analysis of weblogs\u201d, Proceedings of the 37th Annual Hawaii International Conference on System Sciences, Big Island, Hawaii, 5\u20108 January, p. i.","DOI":"10.1109\/HICSS.2004.1265271"},{"key":"key2022031620243554800_b29","unstructured":"Hicks, D. and Tochtermann, K. (2001), \u201cPersonal digital libraries and knowledge management\u201d, Journal of Universal Computer Science, Vol. 7 No. 7, pp. 550\u201065."},{"key":"key2022031620243554800_b30","unstructured":"IBM Corporation (2005), \u201cIBM blogging policies and guidelines publication\u201d, online, available at: www.snellspace.com\/IBM_Blogging_Policy_and_Guidelines.pdf (accessed 31 March 2008)."},{"key":"key2022031620243554800_b31","unstructured":"Jiang, K., Gao, Z., Phuc, N.H. and Ohshima, N. (2007), \u201cResearch on the application model about social software's combination in personal knowledge management\u201d, in Kaminishi, K. and Duysters, G. (Eds), Proceedings of the 4th International Conference on Innovation and Management, Ube, Japan, 5\u20106 December, pp. 1972\u20106."},{"key":"key2022031620243554800_b32","unstructured":"Jones, W. and Teevan, J. (2007), Personal Information Management, University of Washington Press, Seattle, WA."},{"key":"key2022031620243554800_b33","unstructured":"Jones, W.P. (Ed.) (2008), Keeping Found Things Found, Morgan Kaufmann, Amsterdam."},{"key":"key2022031620243554800_b34","unstructured":"Kakizawa, Y. (2007), \u201cIn\u2010house use of Web 2.0: Enterprise 2.0\u201d, NEC Technical Journal, Vol. 2 No. 2, pp. 46\u20109."},{"key":"key2022031620243554800_b35","doi-asserted-by":"crossref","unstructured":"Kim, D.H. and Kim, S.J. (2006), \u201cFramework for collaborative knowledge sharing and recommendation based on taxonomic partial reputations\u201d, Knowledge Science, Engineering and Management, Vol. 4092, pp. 190\u2010201.","DOI":"10.1007\/11811220_17"},{"key":"key2022031620243554800_b36","unstructured":"Kirchner, K., Razmerita, L. and Nabeth, T. (2009), \u201cPersonal and collective knowledge management in the Web 2.0: two faces of knowledge management\u201d, paper presented at the 9th International Conference on Innovative Internet Community Systems, Jena, Germany (in press)."},{"key":"key2022031620243554800_b37","doi-asserted-by":"crossref","unstructured":"Kirchner, K., Razmerita, L. and Sudzina, F. (2008), \u201cNew forms of interaction and knowledge sharing on Web 2.0\u201d, in Lytras, M., Damiani, E. and Ordonez De Pablos, P. (Eds), Web 2.0: The Business Model, Springer, Berlin, pp. 21\u201037.","DOI":"10.1007\/978-0-387-85895-1_2"},{"key":"key2022031620243554800_b38","unstructured":"Kjellin, H. and Stenfors\u2010Hayes, T. (2007), \u201cPersonal knowledge management as an icebreaker \u2013 motivating contributions to knowledge management systems\u201d, in Cardoso, J., Cordeiro, J. and Filipe, J. (Eds), Proceedings of the Ninth International Conference on Enterprise Information Systems, Funchal, Portugal, 12\u201016 June, pp. 76\u201081."},{"key":"key2022031620243554800_b39","doi-asserted-by":"crossref","unstructured":"Korfiatis, N., Poulos, M. and Bokos, M. (2006), \u201cEvaluating authoritative sources using social networks: an insight from Wikipedia\u201d, Online Information Review, Vol. 30 No. 3, pp. 252\u201062.","DOI":"10.1108\/14684520610675780"},{"key":"key2022031620243554800_b40","unstructured":"Li, W. and Liu, Y. (2008), \u201cPersonal knowledge management in e\u2010learning era\u201d, in Pan, Z., Zhang, X., ElRhalibi, A., Woo, W. and Li, Y. (Eds), Proceedings of the 3rd International Conference on E\u2010Learning and Games (Edutainment 2008), Nanjing, China, 25\u201027 June, ACM, New York, pp. 200\u20105."},{"key":"key2022031620243554800_b41","unstructured":"Lin, C.\u2010C., Hsieh, P.\u2010J. and Shyu, J.Z. (2007), \u201cThe study of the KM gaps between personal knowledge management and enterprise knowledge management\u201d, in Chen, J., Xu, Q. and Wu, X. (Eds), Proceedings of the Fifth International Symposium on Management of Technology, Hangzhou, China, 1\u20103 June, pp. 602\u20105."},{"key":"key2022031620243554800_b43","unstructured":"Maier, R. and Sametinger, J. (2004), \u201cPersonal knowledge management in a peer\u2010to\u2010peer environment\u201d, in Remenyi, D. (Ed.), Proceedings of the 5th European Conference on Knowledge Management, Paris, 30 September\u20101 October, pp. 505\u201014."},{"key":"key2022031620243554800_b42","unstructured":"Maier, R., Haedrich, T. and Peinl, R. (2005), Enterprise Knowledge Infrastructures, Springer, Berlin."},{"key":"key2022031620243554800_b44","unstructured":"Martin, J. (2000), \u201cPersonal knowledge management: the basis for corporate and institutional knowledge\u201d, in Martin, J. and Wright, K. (Eds), Managing Knowledge: Case Studies in Innovation, Spotted Cow Press, Edmonton."},{"key":"key2022031620243554800_b45","doi-asserted-by":"crossref","unstructured":"McAfee, A.P. (2006), \u201cEnterprise 2.0: the dawn of emergent collaboration\u201d, MIT Sloan Management Review, Vol. 47 No. 3, pp. 1\u201028.","DOI":"10.1109\/EMR.2006.261380"},{"key":"key2022031620243554800_b46","unstructured":"McKinsey (2007), \u201cHow businesses are using Web 2.0: a McKinsey Global Survey\u201d, unpublished manuscript."},{"key":"key2022031620243554800_b47","doi-asserted-by":"crossref","unstructured":"Mentzas, G., Kafentzis, K. and Georgolios, P. (2007), \u201cKnowledge services on the Semantic Web\u201d, Communications of the ACM, Vol. 50 No. 10, pp. 53\u20108.","DOI":"10.1145\/1290958.1290962"},{"key":"key2022031620243554800_b48","unstructured":"Nabeth, T., Angehrn, A. and Roda, C. (2002), \u201cTowards personalized, socially aware and active knowledge management systems\u201d, in Stanford\u2010Smith, B., Chiozza, E. and Edin, M. (Eds), Proceedings of E\u2010business and E\u2010work \u2013 Challenges and Achievements in E\u2010business and E\u2010work, Vol. 2, IOS Press, Amsterdam, pp. 884\u201091."},{"key":"key2022031620243554800_b49","doi-asserted-by":"crossref","unstructured":"Nardi, B., Schiano, D. and Gumbrecht, M. (2004), \u201cBlogging as social activity, or, Would you let 900 million people read your diary?\u201d, Proceedings of the Conference on Computer\u2010Supported Cooperative Work, Chicago, ACM, New York, pp. 222\u201031.","DOI":"10.1145\/1031607.1031643"},{"key":"key2022031620243554800_b50","unstructured":"Newell, S., Robertson, M., Scarbrough, H. and Swan, J. (Eds) (2002), Managing Knowledge Work, Palgrave Macmillan, Basingstoke."},{"key":"key2022031620243554800_b51","unstructured":"Nonaka, I. (2007), \u201cThe knowledge\u2010creating company\u201d, Harvard Business Review, Vol. 85 Nos 7\/8, pp. 162\u201071."},{"key":"key2022031620243554800_b52","doi-asserted-by":"crossref","unstructured":"Nonaka, I. and Takeuchi, H. (Eds) (1995), The Knowledge\u2010Creating Company: How Japanese Companies Create the Dynamics of Innovation, Oxford University Press, New York, NY.","DOI":"10.1016\/0024-6301(96)81509-3"},{"key":"key2022031620243554800_b53","unstructured":"O'Reilly, T. (2005), \u201cWhat is Web 2.0? Design patterns and business models for the next generation of software\u201d, online, available at: www.oreillynet.com\/pub\/a\/oreilly\/tim\/news\/2005\/09\/30\/what\u2010is\u2010web\u201020.html (accessed 1 September 2009)."},{"key":"key2022031620243554800_b54","doi-asserted-by":"crossref","unstructured":"Oren, E., Volkel, M., Breslin, J.G. and Decker, S. (2006), \u201cSemantic wikis for personal knowledge management\u201d, Proceedings of Database and Expert Systems Applications, Vol. 4080, pp. 509\u201018.","DOI":"10.1007\/11827405_50"},{"key":"key2022031620243554800_b55","doi-asserted-by":"crossref","unstructured":"Phipps, M., Mork, J. and McSherry, M. (2000), \u201cUsing intelligent agents and a personal knowledge management application\u201d, Agent Systems, Mobile Agents and Applications, Vol. 1882, pp. 262\u201074.","DOI":"10.1007\/978-3-540-45347-5_21"},{"key":"key2022031620243554800_b56","doi-asserted-by":"crossref","unstructured":"Razmerita, L. (2003), User Models and User Modeling in Knowledge Management Systems: An Ontology\u2010based Approach, Paul Sabatier University, Toulouse.","DOI":"10.1007\/3-540-44963-9_29"},{"key":"key2022031620243554800_b57","doi-asserted-by":"crossref","unstructured":"Razmerita, L. (2005a), \u201cUser modeling and personalization of knowledge management systems\u201d, in Chen, S.Y. and Magoulas, G.D. (Eds), Adaptable and Adaptive Hypermedia, Idea Group Publishing, Hershey, PA, pp. 225\u201045.","DOI":"10.4018\/978-1-59140-567-2.ch012"},{"key":"key2022031620243554800_b58","unstructured":"Razmerita, L. (2005b), \u201cExploiting semantics and user modeling for enhanced user support\u201d, electronic version, Proceedings of HCI International 2005 (CDROM)."},{"key":"key2022031620243554800_b59","unstructured":"Razmerita, L. (2007), \u201cOntology\u2010based user modeling for knowledge management systems\u201d, in Sharman, R., Kishore, R. and Ramesh, R. (Eds), Ontologies: A Handbook of Principles, Concepts and Applications in Information Systems, Vol. 14, Springer, Boston, MA, pp. 635\u201064."},{"key":"key2022031620243554800_b60","unstructured":"Reidy, K. (2008), \u201cThe New Social Order \u2013 Trends, developments and opportunities in enterprise social software publication\u201d, online, www.451group.com\/reports\/executive_summary.php?id=499 (accessed 31 March 2008)."},{"key":"key2022031620243554800_b61","doi-asserted-by":"crossref","unstructured":"Roda, C., Angehrn, A., Nabeth, T. and Razmerita, L. (2003), \u201cUsing conversational agents to support the adoption of knowledge sharing practices\u201d, Interacting with Computers, Vol. 15 No. 1, pp. 57\u201089.","DOI":"10.1016\/S0953-5438(02)00029-2"},{"key":"key2022031620243554800_b62","doi-asserted-by":"crossref","unstructured":"Schultze, U. and Boland, R.J. (2000), \u201cKnowledge management technology and the reproduction of knowledge work practices\u201d, The Journal of Strategic Information Systems, Vol. 9 No. 2, pp. 193\u2010212.","DOI":"10.1016\/S0963-8687(00)00043-3"},{"key":"key2022031620243554800_b63","unstructured":"Sch\u00fctt, P. (2007), \u201cBlogs und Wikis erfolgreich im Unternehmen einsetzen\u201d, Computerzeitung, 5 June."},{"key":"key2022031620243554800_b64","doi-asserted-by":"crossref","unstructured":"Schwarz, S. (2005), \u201cA context model for personal knowledge management applications\u201d, Modeling and Retrieval of Context, Vol. 3946, pp. 18\u201033.","DOI":"10.1007\/11740674_2"},{"key":"key2022031620243554800_b65","doi-asserted-by":"crossref","unstructured":"Sellen, A.J., Murphy, R. and Shaw, K.L. (2002), \u201cHow knowledge workers use the web\u201d, pp. 227\u201034, in Proceedings of the SIGCHI Conference on Human Factors in Computing Systems: Changing our World, Changing Ourselves, Vol. 1, 20\u201025 April, ACM, New York.","DOI":"10.1145\/503376.503418"},{"key":"key2022031620243554800_b66","unstructured":"Shimazu, H. and Koike, S. (2007), \u201cKM2.0: business knowledge sharing in the Web 2.0 age\u201d, NEC Technical Journal, Vol. 2 No. 2, pp. 50\u20104."},{"key":"key2022031620243554800_b67","unstructured":"Silver, G.A. and Silver, M.L. (Eds) (1989), Systems Analysis and Design, Addison\u2010Wesley, Reading, MA."},{"key":"key2022031620243554800_b68","unstructured":"Surowiecki, J. (Ed.) (2005), The Wisdom of the Crowds, Anchor Books, New York, NY."},{"key":"key2022031620243554800_b69","doi-asserted-by":"crossref","unstructured":"Thom\u2010Santelli, J., Muller, M.J. and Millen, D.R. (2008), \u201cSocial tagging roles: publishers, evangelists, leaders\u201d, Proceedings of the Twenty\u2010sixth Annual SIGCHI Conference on Human Factors in Computing Systems, Florence, ACM, New York, pp. 1041\u20104.","DOI":"10.1145\/1357054.1357215"},{"key":"key2022031620243554800_b70","doi-asserted-by":"crossref","unstructured":"Thomas, J.C., Kellogg, W.A. and Erickson, T. (2001), \u201cThe knowledge management puzzle: human and social factors in knowledge management\u201d, IBM Systems Journal, Vol. 40 No. 4, pp. 863\u201084.","DOI":"10.1147\/sj.404.0863"},{"key":"key2022031620243554800_b71","unstructured":"V\u00f6lkel, M. and Abecker, A. (2008), \u201cCost\u2010benefit analysis for the design of personal knowledge management systems\u201d, in Cordeiro, J. and Filipe, J. (Eds), Proceedings of the Tenth International Conference on Enterprise Information Systems, Barcelona, Springer, Berlin, pp. 95\u2010105."},{"key":"key2022031620243554800_b72","doi-asserted-by":"crossref","unstructured":"Wright, K. (2005), \u201cPersonal knowledge management: supporting individual knowledge worker performance\u201d, Knowledge Management Research and Practice, Vol. 3 No. 3, pp. 156\u201065.","DOI":"10.1057\/palgrave.kmrp.8500061"},{"key":"key2022031620243554800_b73","unstructured":"Zerfass, A. and Bogosyan, J. (2007), \u201cBlogstudie im Internet \u2013 Blogs als neues Recherche tool (Ergebnisbericht)\u201d, unpublished manuscript, Leipzig."}],"container-title":["Online Information Review"],"original-title":[],"language":"en","link":[{"URL":"http:\/\/www.emeraldinsight.com\/doi\/full-xml\/10.1108\/14684520911010981","content-type":"unspecified","content-version":"vor","intended-application":"text-mining"},{"URL":"https:\/\/www.emerald.com\/insight\/content\/doi\/10.1108\/14684520911010981\/full\/xml","content-type":"application\/xml","content-version":"vor","intended-application":"text-mining"},{"URL":"https:\/\/www.emerald.com\/insight\/content\/doi\/10.1108\/14684520911010981\/full\/html","content-type":"unspecified","content-version":"vor","intended-application":"similarity-checking"}],"deposited":{"date-parts":[[2025,7,25]],"date-time":"2025-07-25T00:41:22Z","timestamp":1753404082000},"score":1,"resource":{"primary":{"URL":"http:\/\/www.emerald.com\/oir\/article\/33\/6\/1021-1039\/452677"}},"subtitle":["The role of Web 2.0 tools for managing knowledge at individual and organisational levels"],"short-title":[],"issued":{"date-parts":[[2009,11,27]]},"references-count":73,"journal-issue":{"issue":"6","published-print":{"date-parts":[[2009,11,27]]}},"alternative-id":["10.1108\/14684520911010981"],"URL":"https:\/\/doi.org\/10.1108\/14684520911010981","relation":{},"ISSN":["1468-4527"],"issn-type":[{"value":"1468-4527","type":"print"}],"subject":[],"published":{"date-parts":[[2009,11,27]]}}}