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Their contents and features were scored using an 86\u2010item checklist. Several hypotheses were proposed regarding the influence of internal and external factors on web site adoption and level of development. Logit and linear regressions were conducted to test the proposed hypotheses.<\/jats:p><\/jats:sec><jats:sec><jats:title content-type=\"abstract-heading\">Findings<\/jats:title><jats:p>Half of the Spanish public hospitals do not have a web site. The hospital web sites were acceptable in the information dimension but should improve their interactive features, as well as their navigation and usability. No significant improvements were observed during the period analysed. The size of the hospitals was a determining factor for web site adoption and level of development in both years. However, from 2005 to 2008, external factors \u2013 in particular internet penetration \u2013 became a significant factor to explain the adoption and level of development of web sites.<\/jats:p><\/jats:sec><jats:sec><jats:title content-type=\"abstract-heading\">Practical implications<\/jats:title><jats:p>Citizens are increasingly relying on the internet to search for health\u2010related information. Hospital managers should exploit the advantages of implementing and properly developing a web site in order to improve the patient\u2010care provider relationships and offer citizens reliable information about healthcare.<\/jats:p><\/jats:sec><jats:sec><jats:title content-type=\"abstract-heading\">Originality\/value<\/jats:title><jats:p>To date, no empirical study has analysed the factors that influence the implementation of hospital web sites or the evolution of their contents and quality over time.<\/jats:p><\/jats:sec>","DOI":"10.1108\/14684521111113605","type":"journal-article","created":{"date-parts":[[2011,2,19]],"date-time":"2011-02-19T07:07:04Z","timestamp":1298099224000},"page":"86-112","source":"Crossref","is-referenced-by-count":22,"title":["The unpromising quality and evolution of Spanish public hospital web sites"],"prefix":"10.1108","volume":"35","author":[{"given":"Javier","family":"Garc\u00eda\u2010Lacalle","sequence":"first","affiliation":[],"role":[{"role":"author","vocabulary":"crossref"}]},{"given":"Vicente","family":"Pina","sequence":"additional","affiliation":[],"role":[{"role":"author","vocabulary":"crossref"}]},{"given":"Sonia","family":"Royo","sequence":"additional","affiliation":[],"role":[{"role":"author","vocabulary":"crossref"}]}],"member":"140","reference":[{"key":"key2022030919472996200_b1","unstructured":"Barzelay, M. 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