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Service quality has significant effects on trust and perceived ease of use. Perceived usefulness, perceived ease of use and trust determine user satisfaction.<\/jats:p><\/jats:sec><jats:sec><jats:title content-type=\"abstract-heading\">Practical implications<\/jats:title><jats:p>Mobile service providers need to improve the system quality, information quality and service quality of mobile web sites to enhance user satisfaction.<\/jats:p><\/jats:sec><jats:sec><jats:title content-type=\"abstract-heading\">Originality\/value<\/jats:title><jats:p>Previous research has mainly focused on e\u2010commerce web site success and seldom examined the factors affecting mobile web site success. This research fills the gap. The research draws on information systems success theory, the technology acceptance model and trust theory as the theoretical bases.<\/jats:p><\/jats:sec>","DOI":"10.1108\/14684521111161972","type":"journal-article","created":{"date-parts":[[2011,8,20]],"date-time":"2011-08-20T07:09:05Z","timestamp":1313824145000},"page":"636-652","source":"Crossref","is-referenced-by-count":159,"title":["Examining the critical success factors of mobile website adoption"],"prefix":"10.1108","volume":"35","author":[{"given":"Tao","family":"Zhou","sequence":"first","affiliation":[],"role":[{"vocabulary":"crossref","role":"author"}]}],"member":"140","reference":[{"key":"key2022021920302153400_b1","doi-asserted-by":"crossref","unstructured":"Anderson, J.C. and Gerbing, D.W. 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