{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2026,6,2]],"date-time":"2026-06-02T15:18:49Z","timestamp":1780413529025,"version":"3.54.1"},"reference-count":57,"publisher":"Emerald","issue":"3","license":[{"start":{"date-parts":[[2012,6,15]],"date-time":"2012-06-15T00:00:00Z","timestamp":1339718400000},"content-version":"tdm","delay-in-days":0,"URL":"https:\/\/www.emerald.com\/insight\/site-policies"}],"content-domain":{"domain":[],"crossmark-restriction":false},"short-container-title":[],"published-print":{"date-parts":[[2012,6,15]]},"abstract":"<jats:sec><jats:title content-type=\"abstract-heading\">Purpose<\/jats:title><jats:p>As a popular entertainment form, online gaming is a significant global industry with millions of customers. However gaming misbehaviours (gamer behaviours that violate generally accepted norms) and their impact on other gamers have received little attention. This study thus aims to examine five online gaming misbehaviours (i.e. account theft, cheating, bullying, profanity, and hoarding of advantageous locations) and how they influence other gamers in terms of anger and continuance intention (intention to repetitively play a specific game).<\/jats:p><\/jats:sec><jats:sec><jats:title content-type=\"abstract-heading\">Design\/methodology\/approach<\/jats:title><jats:p>The study sample comprises 767 online gamers who provided valid responses to an online survey. The hypotheses are tested using structural equation modelling.<\/jats:p><\/jats:sec><jats:sec><jats:title content-type=\"abstract-heading\">Findings<\/jats:title><jats:p>Analytical results indicate that profanity and hoarding of advantageous locations anger other gamers, reducing continuance intention.<\/jats:p><\/jats:sec><jats:sec><jats:title content-type=\"abstract-heading\">Practical implications<\/jats:title><jats:p>The analytical results suggest that game providers should focus on reducing gaming misbehaviours such as profanity and hoarding of advantageous locations.<\/jats:p><\/jats:sec><jats:sec><jats:title content-type=\"abstract-heading\">Originality\/value<\/jats:title><jats:p>This study contributes to the literature by investigating the misbehaviours in online games and their impact.<\/jats:p><\/jats:sec>","DOI":"10.1108\/14684521211241387","type":"journal-article","created":{"date-parts":[[2012,6,23]],"date-time":"2012-06-23T07:08:13Z","timestamp":1340435293000},"page":"342-358","source":"Crossref","is-referenced-by-count":20,"title":["Online gaming misbehaviours and their adverse impact on other gamers"],"prefix":"10.1108","volume":"36","author":[{"given":"Ching\u2010I","family":"Teng","sequence":"first","affiliation":[],"role":[{"vocabulary":"crossref","role":"author"}]},{"given":"Fan\u2010Chen","family":"Tseng","sequence":"additional","affiliation":[],"role":[{"vocabulary":"crossref","role":"author"}]},{"given":"Ye\u2010Sho","family":"Chen","sequence":"additional","affiliation":[],"role":[{"vocabulary":"crossref","role":"author"}]},{"given":"Soushan","family":"Wu","sequence":"additional","affiliation":[],"role":[{"vocabulary":"crossref","role":"author"}]}],"member":"140","reference":[{"key":"key2022031719530114700_b1","doi-asserted-by":"crossref","unstructured":"Anderson, J.C. and Gerbing, D.W. (1988), \u201cStructural equation modeling in practice: a review and recommended two\u2010step approach\u201d, Psychological Bulletin, Vol. 103 No. 3, pp. 411\u201023.","DOI":"10.1037\/0033-2909.103.3.411"},{"key":"key2022031719530114700_b2","doi-asserted-by":"crossref","unstructured":"Bagozzi, R.P. and Yi, Y. (1988), \u201cOn the evaluation of structural equation models\u201d, Journal of the Academy of Marketing Science, Vol. 16 No. 1, pp. 74\u201094.","DOI":"10.1007\/BF02723327"},{"key":"key2022031719530114700_b3","unstructured":"Bandura, A. (1986), Social Foundations of Thought and Action: A Social Cognitive Theory, Prentice Hall, Englewood Cliffs, NJ."},{"key":"key2022031719530114700_b4","doi-asserted-by":"crossref","unstructured":"Berry, L.L. and Seiders, K. (2008), \u201cServing unfair customers\u201d, Business Horizons, Vol. 51 No. 1, pp. 29\u201037.","DOI":"10.1016\/j.bushor.2007.09.002"},{"key":"key2022031719530114700_b5","unstructured":"Bharambe, A., Pang, J. and Seshan, S. (2006), \u201cColyseus: a distributed architecture for online multiplayer games\u201d, Proceedings of NSDI '06: 3rd Symposium on Networked Systems Design and Implementation, USENIX: The Advanced Computing Systems Association, San Jose, CA, pp. 155\u201068."},{"key":"key2022031719530114700_b6","doi-asserted-by":"crossref","unstructured":"Bhattacherjee, A. (2001), \u201cUnderstanding information systems continuance: an expectation\u2010confirmation model\u201d, MIS Quarterly, Vol. 25 No. 3, pp. 351\u201070.","DOI":"10.2307\/3250921"},{"key":"key2022031719530114700_b7","unstructured":"Blizzard Entertainment (2008), \u201cWorld of WarCraft\u00ae surpasses 9 million subscribers worldwide\u201d, available at: www.blizzard.com\/us\/press\/081028.html (accessed 28 October 2008)."},{"key":"key2022031719530114700_b8","doi-asserted-by":"crossref","unstructured":"Bollen, K.A. (1989), Structural Equations with Latent Variables, John Wiley & Sons, New York, NY.","DOI":"10.1002\/9781118619179"},{"key":"key2022031719530114700_b9","doi-asserted-by":"crossref","unstructured":"Bougie, R., Pieters, R. and Zeelenberg, M. (2003), \u201cAngry customers don't come back, they get back: the experience and behavioral implications of anger and dissatisfaction in services\u201d, Journal of the Academy of Marketing Science, Vol. 31 No. 4, pp. 377\u201093.","DOI":"10.1177\/0092070303254412"},{"key":"key2022031719530114700_b10","doi-asserted-by":"crossref","unstructured":"Browne, M.W. and Cudeck, R. (1989), \u201cSingle sample cross\u2010validation indices for covariance structures\u201d, Multivariate Behavioral Research, Vol. 24 No. 4, pp. 445\u201055.","DOI":"10.1207\/s15327906mbr2404_4"},{"key":"key2022031719530114700_b11","doi-asserted-by":"crossref","unstructured":"Calvete, E., Orue, I., Est\u00e9vez, A., Villard\u00f3n, L. and Padilla, P. (2010), \u201cCyberbullying in adolescents: modalities and aggressors' profile\u201d, Computers in Human Behavior, Vol. 26 No. 5, pp. 1128\u201035.","DOI":"10.1016\/j.chb.2010.03.017"},{"key":"key2022031719530114700_b12","unstructured":"Castronova, E. (2008), \u201cTheory of the avatar\u201d, in Rutter, J. (Ed.), Digital Games Industries: Works, Knowledge, and Consumption, Ashgate, London."},{"key":"key2022031719530114700_b13","unstructured":"Chee, F. (2005), \u201cUnderstanding Korean experiences of online game hype, identity, and the menace of the \u2018Wang\u2010tta\u2019\u201d, in Proceedings of DiGRA 2005 Conference: Changing Views: Worlds in Play, Digital Games Research Association, Vancouver, available at: www.digra.org\/dl\/db\/06278.12446.pdf (accessed 15 December 2011)."},{"key":"key2022031719530114700_b14","unstructured":"Chen, Y.\u2010C., Chen, P.\u2010S., Song, R. and Korba, L. (2004), \u201cOnline gaming crime and security issue \u2013 cases and countermeasures from Taiwan\u201d, in Proceedings of the Second Annual Conference on Privacy, Security and Trust, University of New Brunswick, Fredericton, pp. 131\u20106."},{"key":"key2022031719530114700_b15","doi-asserted-by":"crossref","unstructured":"Chen, Y.\u2010C., Chen, P.S., Hwang, J.\u2010J., Korba, L., Song, R. and Yee, G. (2005), \u201cAn analysis of online gaming crime characteristics\u201d, Internet Research, Vol. 15 No. 3, pp. 246\u201061.","DOI":"10.1108\/10662240510602672"},{"key":"key2022031719530114700_b16","doi-asserted-by":"crossref","unstructured":"Deng, L., Turner, D.E., Gehling, R. and Prince, B. (2010), \u201cUser experience, satisfaction, and continual usage intention of IT\u201d, European Journal of Information Systems, Vol. 19 No. 1, pp. 60\u201075.","DOI":"10.1057\/ejis.2009.50"},{"key":"key2022031719530114700_b17","unstructured":"DFC Intelligence (2006), \u201cOnline game market forecasted to reach $13 billion by 2011\u201d, available at: www.dfcint.com\/wp\/?p=52 (accessed 20 July 2010)."},{"key":"key2022031719530114700_b18","doi-asserted-by":"crossref","unstructured":"Fornell, C. and Larcker, D.F. (1981), \u201cEvaluating structural equation models with unobservable variables and measurement error\u201d, Journal of Marketing Research, Vol. 18 No. 1, pp. 39\u201050.","DOI":"10.1177\/002224378101800104"},{"key":"key2022031719530114700_b19","doi-asserted-by":"crossref","unstructured":"Freestone, O. and Mitchell, V.\u2010W. (2004), \u201cGeneration Y attitudes towards e\u2010ethics and internet\u2010related misbehaviours\u201d, Journal of Business Ethics, Vol. 54 No. 2, pp. 121\u20108.","DOI":"10.1007\/s10551-004-1571-0"},{"key":"key2022031719530114700_b20","doi-asserted-by":"crossref","unstructured":"Fullerton, R.A. and Punj, G. (2004), \u201cRepercussions of promoting an ideology of consumption: consumer misbehavior\u201d, Journal of Business Research, Vol. 57 No. 11, pp. 1239\u201049.","DOI":"10.1016\/S0148-2963(02)00455-1"},{"key":"key2022031719530114700_b21","doi-asserted-by":"crossref","unstructured":"Galesic, M. and Bosnjak, M. (2009), \u201cEffects of questionnaire length on participation and indicators of response quality in a web survey\u201d, Public Opinion Quarterly, Vol. 73 No. 2, pp. 349\u201060.","DOI":"10.1093\/poq\/nfp031"},{"key":"key2022031719530114700_b22","doi-asserted-by":"crossref","unstructured":"Griffiths, M.D., Davies, M.N.O. and Chappell, D. (2004), \u201cDemographic factors and playing variables in online computer gaming\u201d, CyberPsychology and Behavior, Vol. 7 No. 4, pp. 479\u201087.","DOI":"10.1089\/cpb.2004.7.479"},{"key":"key2022031719530114700_b23","doi-asserted-by":"crossref","unstructured":"Harris, L.C. and Reynolds, K.L. (2004), \u201cJaycustomer behavior: an exploration of types and motives in the hospitality industry\u201d, Journal of Service Marketing, Vol. 18 No. 5, pp. 339\u201057.","DOI":"10.1108\/08876040410548276"},{"key":"key2022031719530114700_b24","doi-asserted-by":"crossref","unstructured":"Hsu, C.\u2010L. and Lu, H.\u2010P. (2007), \u201cConsumer behavior in online game communities: a motivational factor perspective\u201d, Computers in Human Behavior, Vol. 23 No. 3, pp. 1642\u201059.","DOI":"10.1016\/j.chb.2005.09.001"},{"key":"key2022031719530114700_b25","doi-asserted-by":"crossref","unstructured":"Hu, L.\u2010T. and Bentler, P.M. (1999), \u201cCutoff criteria for fit indexes in covariance structure analysis: conventional criteria versus new alternatives\u201d, Structural Equation Modeling, Vol. 6 No. 1, pp. 1\u201055.","DOI":"10.1080\/10705519909540118"},{"key":"key2022031719530114700_b26","doi-asserted-by":"crossref","unstructured":"Huang, Y.\u2010Y. and Chou, C. (2010), \u201cAn analysis of multiple factors of cyberbullying among junior high school students in Taiwan\u201d, Computers in Human Behavior, Vol. 26 No. 6, pp. 1581\u201090.","DOI":"10.1016\/j.chb.2010.06.005"},{"key":"key2022031719530114700_b27","doi-asserted-by":"crossref","unstructured":"Iacobucci, D. (2010), \u201cStructural equations modeling: fit indices, sample size, and advanced topics\u201d, Journal of Consumer Psychology, Vol. 20 No. 1, pp. 90\u20108.","DOI":"10.1016\/j.jcps.2009.09.003"},{"key":"key2022031719530114700_b28","doi-asserted-by":"crossref","unstructured":"Ivory, J.D., Williams, D., Martins, N. and Consalvo, M. (2009), \u201cGood clean fun? A content analysis of profanity in video games and its prevalence across game systems and ratings\u201d, CyberPsychology and Behavior, Vol. 12 No. 4, pp. 457\u201060.","DOI":"10.1089\/cpb.2008.0337"},{"key":"key2022031719530114700_b29","doi-asserted-by":"crossref","unstructured":"Jansz, J. (2005), \u201cThe emotional appeal of violent video games for adolescent males\u201d, Communication Theory, Vol. 15 No. 3, pp. 219\u201041.","DOI":"10.1111\/j.1468-2885.2005.tb00334.x"},{"key":"key2022031719530114700_b30","doi-asserted-by":"crossref","unstructured":"Jeng, S.\u2010P. and Teng, C.\u2010I. (2008), \u201cPersonality and motivations for playing online games\u201d, Social Behavior and Personality, Vol. 36 No. 8, pp. 1053\u201060.","DOI":"10.2224\/sbp.2008.36.8.1053"},{"key":"key2022031719530114700_b31","doi-asserted-by":"crossref","unstructured":"Johnson, M.D., Herrmann, A. and Huber, F. (2006), \u201cThe evolution of loyalty intentions\u201d, Journal of Marketing, Vol. 70 No. 2, pp. 122\u201032.","DOI":"10.1509\/jmkg.70.2.122"},{"key":"key2022031719530114700_b32","unstructured":"Lo, S.\u2010K., Wang, C.\u2010C. and Fang, W. (2005), \u201cThe exploratory research of on\u2010line game consumer purchasing decision process and switching factors\u201d, Electronic Commerce Studies, Vol. 3 No. 3, in Chinese."},{"key":"key2022031719530114700_b33","doi-asserted-by":"crossref","unstructured":"McDonald, R.P. and Ho, M.H.R. (2002), \u201cPrinciples and practice in reporting structural equation analysis\u201d, Psychological Methods, Vol. 7 No. 1, pp. 64\u201082.","DOI":"10.1037\/1082-989X.7.1.64"},{"key":"key2022031719530114700_b34","doi-asserted-by":"crossref","unstructured":"Marsh, H.W., Balla, J.R. and McDonald, R.P. (1988), \u201cGoodness\u2010of\u2010fit indexes in confirmatory factor analysis: the effect of sample size\u201d, Psychological Bulletin, Vol. 103 No. 3, pp. 391\u2010410.","DOI":"10.1037\/0033-2909.103.3.391"},{"key":"key2022031719530114700_b35","unstructured":"MedicineNet (2009), \u201cDefinition of anger\u201d, available at: www.medterms.com\/script\/main\/art.asp?articlekey=33843 (accessed 3 January 2009)."},{"key":"key2022031719530114700_b36","doi-asserted-by":"crossref","unstructured":"Melander, L.A. (2010), \u201cCollege students' perceptions of intimate partner cyber harassment\u201d, Cyberpsychology, Behavior, and Social Networking, Vol. 13 No. 3, pp. 263\u20108.","DOI":"10.1089\/cyber.2009.0221"},{"key":"key2022031719530114700_b37","doi-asserted-by":"crossref","unstructured":"Menesini, E., Nocentini, A. and Calussi, P. (2011), \u201cThe measurement of cyberbullying: dimensional structure and relative item severity and discrimination\u201d, Cyberpsychology, Behavior, and Social Networking, Vol. 14 No. 5, pp. 267\u201074.","DOI":"10.1089\/cyber.2010.0002"},{"key":"key2022031719530114700_b38","doi-asserted-by":"crossref","unstructured":"Naquin, C.E., Kurtzberg, T.R. and Belkin, L.Y. (2010), \u201cThe finer points of lying online: e\u2010mail versus pen and paper\u201d, Journal of Applied Psychology, Vol. 95 No. 2, pp. 387\u201094.","DOI":"10.1037\/a0018627"},{"key":"key2022031719530114700_b39","unstructured":"Nunnally, J.C. and Bernstein, I.H. (1994), Psychometric Theory, 3rd ed., McGraw\u2010Hill, New York, NY."},{"key":"key2022031719530114700_b40","doi-asserted-by":"crossref","unstructured":"Podsakoff, P.M., MacKenzie, S.B., Lee, J.\u2010Y. and Podsakoff, N.P. (2003), \u201cCommon method biases in behavioral research: a critical review of the literature and recommended remedies\u201d, Journal of Applied Psychology, Vol. 88 No. 5, pp. 879\u2010903.","DOI":"10.1037\/0021-9010.88.5.879"},{"key":"key2022031719530114700_b41","unstructured":"Reichheld, F.F. and Schefter, P. (2000), \u201cE\u2010loyalty: your secret weapon on the web\u201d, Harvard Business Review, Vol. 78 No. 4, pp. 105\u201013."},{"key":"key2022031719530114700_b42","doi-asserted-by":"crossref","unstructured":"Roseman, I.J., Antoniou, A.A. and Jose, P.E. (1996), \u201cAppraisal determinants of emotions: constructing a more accurate and comprehensive theory\u201d, Cognition and Emotion, Vol. 10 No. 3, pp. 241\u201078.","DOI":"10.1080\/026999396380240"},{"key":"key2022031719530114700_b43","doi-asserted-by":"crossref","unstructured":"Sigfusdottir, I.D., Gudjonsson, G.H. and Sigurdsson, J.F. (2010), \u201cBullying and delinquency: the mediating role of anger\u201d, Personality and Individual Differences, Vol. 48 No. 4, pp. 391\u20106.","DOI":"10.1016\/j.paid.2009.10.034"},{"key":"key2022031719530114700_b44","unstructured":"Skinner, B.F. (1969), Contingencies of Reinforcement: A Theoretical Analysis, Appleton\u2010Century\u2010Crofts, New York, NY."},{"key":"key2022031719530114700_b45","doi-asserted-by":"crossref","unstructured":"Steinkuehler, C. and Williams, D. (2006), \u201cWhere everybody knows your (screen) name: online game as \u2018third places\u2019\u201d, Journal of Computer\u2010mediated Communication, Vol. 11 No. 4, pp. 885\u2010909.","DOI":"10.1111\/j.1083-6101.2006.00300.x"},{"key":"key2022031719530114700_b46","doi-asserted-by":"crossref","unstructured":"Taylor, S. (1994), \u201cWaiting for service: the relationship between delays and evaluations of service\u201d, Journal of Marketing, Vol. 58 No. 2, pp. 56\u201069.","DOI":"10.1177\/002224299405800205"},{"key":"key2022031719530114700_b47","doi-asserted-by":"crossref","unstructured":"Teng, C.\u2010I. (2008), \u201cPersonality difference between online game players and non\u2010players in a student sample\u201d, CyberPsychology and Behavior, Vol. 11 No. 2, pp. 232\u20104.","DOI":"10.1089\/cpb.2007.0064"},{"key":"key2022031719530114700_b48","doi-asserted-by":"crossref","unstructured":"Teng, C.\u2010I. (2010), \u201cCustomization, immersion satisfaction, and online gamer loyalty\u201d, Computers in Human Behavior, Vol. 26 No. 6, pp. 1547\u201054.","DOI":"10.1016\/j.chb.2010.05.029"},{"key":"key2022031719530114700_b49","doi-asserted-by":"crossref","unstructured":"Teng, C.\u2010I., Chang, S.\u2010S. and Hsu, K.\u2010H. (2009), \u201cEmotional stability of nurses: impact on patient safety\u201d, Journal of Advanced Nursing, Vol. 65 No. 10, pp. 2088\u201096.","DOI":"10.1111\/j.1365-2648.2009.05072.x"},{"key":"key2022031719530114700_b50","doi-asserted-by":"crossref","unstructured":"Teng, C.\u2010I., Huang, K.\u2010W. and Tsai, I.\u2010L. (2007), \u201cEffects of personality on service quality in business transactions\u201d, The Service Industries Journal, Vol. 27 No. 7, pp. 849\u201063.","DOI":"10.1080\/02642060701570495"},{"key":"key2022031719530114700_b51","doi-asserted-by":"crossref","unstructured":"Tiwana, A. and Bush, A.A. (2005), \u201cContinuance in expertise\u2010sharing networks: a social perspective\u201d, IEEE Transactions on Engineering Management, Vol. 52 No. 1, pp. 85\u2010101.","DOI":"10.1109\/TEM.2004.839956"},{"key":"key2022031719530114700_b52","doi-asserted-by":"crossref","unstructured":"Tokunaga, R.S. (2010), \u201cFollowing you home from school: a critical review and synthesis of research on cyberbullying victimization\u201d, Computers in Human Behavior, Vol. 26 No. 3, pp. 277\u201087.","DOI":"10.1016\/j.chb.2009.11.014"},{"key":"key2022031719530114700_b53","doi-asserted-by":"crossref","unstructured":"Vasalou, A. and Joinson, A.N. (2009), \u201cMe, myself, and I: the role of interactional context on self\u2010presentation through avatars\u201d, Computers in Human Behavior, Vol. 25 No. 2, pp. 510\u201020.","DOI":"10.1016\/j.chb.2008.11.007"},{"key":"key2022031719530114700_b54","unstructured":"Weiner, B. (1986), \u201cAttribution, emotion and action\u201d, in Sorrentino, R.M. and Higgins, E.T. (Eds), Handbook of Motivation and Cognition: Foundations of Social Behavior, Guilford Press, New York, NY, pp. 281\u2010312."},{"key":"key2022031719530114700_b55","doi-asserted-by":"crossref","unstructured":"Yan, J.J. and Choi, H.\u2010J. (2002), \u201cSecurity issues in online games\u201d, The Electronic Library, Vol. 20 No. 2, pp. 125\u201033.","DOI":"10.1108\/02640470210424455"},{"key":"key2022031719530114700_b56","doi-asserted-by":"crossref","unstructured":"Yee, N. (2006), \u201cMotivations for playing online games\u201d, CyberPsychology and Behavior, Vol. 9 No. 6, pp. 772\u20105.","DOI":"10.1089\/cpb.2006.9.772"},{"key":"key2022031719530114700_b57","doi-asserted-by":"crossref","unstructured":"Zeithaml, V.A., Berry, L.L. and Parasuraman, A. (1996), \u201cThe behavioral consequences of service quality\u201d, Journal of Marketing, Vol. 60 No. 2, pp. 31\u201046.","DOI":"10.1177\/002224299606000203"}],"container-title":["Online Information Review"],"original-title":[],"language":"en","link":[{"URL":"http:\/\/www.emeraldinsight.com\/doi\/full-xml\/10.1108\/14684521211241387","content-type":"unspecified","content-version":"vor","intended-application":"text-mining"},{"URL":"https:\/\/www.emerald.com\/insight\/content\/doi\/10.1108\/14684521211241387\/full\/xml","content-type":"application\/xml","content-version":"vor","intended-application":"text-mining"},{"URL":"https:\/\/www.emerald.com\/insight\/content\/doi\/10.1108\/14684521211241387\/full\/html","content-type":"unspecified","content-version":"vor","intended-application":"similarity-checking"}],"deposited":{"date-parts":[[2025,7,25]],"date-time":"2025-07-25T00:41:52Z","timestamp":1753404112000},"score":1,"resource":{"primary":{"URL":"http:\/\/www.emerald.com\/oir\/article\/36\/3\/342-358\/314075"}},"subtitle":[],"short-title":[],"issued":{"date-parts":[[2012,6,15]]},"references-count":57,"journal-issue":{"issue":"3","published-print":{"date-parts":[[2012,6,15]]}},"alternative-id":["10.1108\/14684521211241387"],"URL":"https:\/\/doi.org\/10.1108\/14684521211241387","relation":{},"ISSN":["1468-4527"],"issn-type":[{"value":"1468-4527","type":"print"}],"subject":[],"published":{"date-parts":[[2012,6,15]]}}}