{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2026,2,7]],"date-time":"2026-02-07T17:21:32Z","timestamp":1770484892691,"version":"3.49.0"},"reference-count":59,"publisher":"Emerald","issue":"6","license":[{"start":{"date-parts":[[2012,11,23]],"date-time":"2012-11-23T00:00:00Z","timestamp":1353628800000},"content-version":"tdm","delay-in-days":0,"URL":"https:\/\/www.emerald.com\/insight\/site-policies"}],"content-domain":{"domain":[],"crossmark-restriction":false},"short-container-title":[],"published-print":{"date-parts":[[2012,11,23]]},"abstract":"<jats:sec><jats:title content-type=\"abstract-heading\">Purpose<\/jats:title><jats:p>The purpose of this paper is to analyse tourist behaviour with regard to the new Web 2.0\u2010based sites, or Travel 2.0 websites. Concretely, it seeks to generalise the underlying behavioural model in explaining intention to use such sites according to its main determinants.<\/jats:p><\/jats:sec><jats:sec><jats:title content-type=\"abstract-heading\">Design\/methodology\/approach<\/jats:title><jats:p>The authors develop a structural equations model (SEM), which is applied to three websites selected for the study \u2013 i.e. the blog of a hotel, its Tripadvisor community and its Facebook profile. Rigorous empirical research was conducted by asking respondents to visualise the three different Travel 2.0 websites and complete a web questionnaire.<\/jats:p><\/jats:sec><jats:sec><jats:title content-type=\"abstract-heading\">Findings<\/jats:title><jats:p>The findings reveal that the original technology acceptance model (TAM) is a robust underlying model for studies aimed at examining these sites. Focusing on blogs, social networks and virtual communities, the study shows that the relationship between certain cognitive and behavioural variables may vary depending on the specific website.<\/jats:p><\/jats:sec><jats:sec><jats:title content-type=\"abstract-heading\">Research limitations\/implications<\/jats:title><jats:p>The study is limited to data from a single context (a specific website or type of tool), but an approach centred on visiting a variety of web tools mitigates this restriction. The main management implications of the study are discussed in the last section. Several recommendations to improve web design and the use of Travel 2.0 websites are made. The outcomes are very interesting with a view to increasing the revenues gained through these sites.<\/jats:p><\/jats:sec><jats:sec><jats:title content-type=\"abstract-heading\">Originality\/value<\/jats:title><jats:p>The paper permits firsthand knowledge to be gained about the information needs of Travel 2.0 users. It is original in that it establishes a behavioural model that can be extrapolated to all Web 2.0 applications in the context of tourist destinations or hotel websites.<\/jats:p><\/jats:sec>","DOI":"10.1108\/14684521211287945","type":"journal-article","created":{"date-parts":[[2012,11,22]],"date-time":"2012-11-22T05:15:52Z","timestamp":1353561352000},"page":"879-902","source":"Crossref","is-referenced-by-count":84,"title":["Generalising user behaviour in online travel sites through the Travel 2.0 website acceptance model"],"prefix":"10.1108","volume":"36","author":[{"given":"Francisco","family":"Mu\u00f1oz\u2010Leiva","sequence":"first","affiliation":[],"role":[{"role":"author","vocabulary":"crossref"}]},{"given":"Janet","family":"Hern\u00e1ndez\u2010M\u00e9ndez","sequence":"additional","affiliation":[],"role":[{"role":"author","vocabulary":"crossref"}]},{"given":"Juan","family":"S\u00e1nchez\u2010Fern\u00e1ndez","sequence":"additional","affiliation":[],"role":[{"role":"author","vocabulary":"crossref"}]}],"member":"140","reference":[{"key":"key2022020420432400800_b1","doi-asserted-by":"crossref","unstructured":"Ajzen, I. (1991), \u201cThe theory of planned behaviour\u201d, Organizational Behavior & Human Decision Processes, Vol. 50 No. 2, pp. 179\u2010211.","DOI":"10.1016\/0749-5978(91)90020-T"},{"key":"key2022020420432400800_b2","doi-asserted-by":"crossref","unstructured":"Bollen, K.A. (1986), \u201cSample size and Bentler and Bonett's non normed fit index\u201d, Psychometrika, Vol. 51 No. 3, pp. 375\u20107.","DOI":"10.1007\/BF02294061"},{"key":"key2022020420432400800_b3","doi-asserted-by":"crossref","unstructured":"Bollen, K.A. (1989), Structural Equations with Latent Variables, Wiley, New York, NY.","DOI":"10.1002\/9781118619179"},{"key":"key2022020420432400800_b4","unstructured":"Brown, B. and Chalmers, M. (2003), \u201cTourism and mobile technology\u201d, Proceedings of the Eighth European Conference on Computer Supported Cooperative Work, Helsinki, available at: www.ecscw.org\/2003\/018Brown_ecscw03.pdf?CFID=101045291&CFTOKEN=14337300 (accessed 10 October 2011)."},{"key":"key2022020420432400800_b5","unstructured":"Casal\u00f3, L.V., Flavi\u00e1n, C. and Guinaliu, M. (2009), \u201cImportancia de las redes sociales en turismo rural\u201d, Facultad de Ciencias Econ\u00f3micas y Empresariales de la Universidad de Zaragoza, available at: www.unizar.es\/centros\/eueeh\/master\/CASALOetalt.pdf (accessed October 2010)."},{"key":"key2022020420432400800_b6","doi-asserted-by":"crossref","unstructured":"Casta\u00f1eda, J.A., Mu\u00f1oz\u2010Leiva, F. and Luque, T. (2007a), \u201cWeb Acceptance Model (WAM): moderating effects of user experience\u201d, Information & Management, Vol. 44 No. 4, pp. 384\u201096.","DOI":"10.1016\/j.im.2007.02.003"},{"key":"key2022020420432400800_b7","doi-asserted-by":"crossref","unstructured":"Casta\u00f1eda, J.A., Fr\u00edas, D.M., Mu\u00f1oz\u2010Leiva, F. and Rodriguez, M.A. (2007b), \u201cExtrinsic and intr\u00ednsic motivation in the use of the internet as a tourist information source\u201d, International Journal of Internet Marketing and Advertising, Vol. 4 No. 1, pp. 37\u201042.","DOI":"10.1504\/IJIMA.2007.014796"},{"key":"key2022020420432400800_b8","doi-asserted-by":"crossref","unstructured":"Chau, P. and Lai, V. (2003), \u201cAn empirical investigation of the determinants of user acceptance of internet banking\u201d, Journal of Organizational Computing and Electronic Commerce, Vol. 13 No. 2, pp. 123\u201045.","DOI":"10.1207\/S15327744JOCE1302_3"},{"key":"key2022020420432400800_b9","unstructured":"Chin, W.W. (2000), \u201cFrequently asked questions \u2013 partial least squares and PLS\u2010graph\u201d, available at: http:\/\/disc\u2010nt.cba.uh.edu\/chin\/plsfaq.htm (accessed 1 November 2011)."},{"key":"key2022020420432400800_b10","unstructured":"Chircu, A.M., Davis, G.B. and Kauffman, R.J. (2000), \u201cTrust, expertise and ecommerce intermediary adoption\u201d, in DeGross, J. (Ed.), Proceedings of the Sixth Americas Conference on Information Systems, ACM, New York, NY, pp. 710\u20106."},{"key":"key2022020420432400800_b11","doi-asserted-by":"crossref","unstructured":"Davis, F. (1989), \u201cPerceived usefulness, perceived ease of use and user acceptance of information technology\u201d, MIS Quarterly, Vol. 13 No. 3, pp. 319\u201040.","DOI":"10.2307\/249008"},{"key":"key2022020420432400800_b12","doi-asserted-by":"crossref","unstructured":"Davis, F.D., Bagozzi, R.P. and Warshaw, P.R. (1989), \u201cUser acceptance of computer technology: a comparison of two theoretical models\u201d, Management Science, Vol. 35 No. 8, pp. 982\u20101003.","DOI":"10.1287\/mnsc.35.8.982"},{"key":"key2022020420432400800_b13","doi-asserted-by":"crossref","unstructured":"Doolin, B., Burgess, L. and Cooper, J. (2002), \u201cEvaluating the use of the web for tourism marketing: a case of study from New Zealand\u201d, Tourism Management, Vol. 23 No. 5, pp. 557\u201061.","DOI":"10.1016\/S0261-5177(02)00014-6"},{"key":"key2022020420432400800_b14","unstructured":"Facebook (2012), \u201cFacebook users in the world\u201d, available at: http:\/\/newsroom.fb.com\/ (accessed 1 February 2012)."},{"key":"key2022020420432400800_b15","unstructured":"Fishbein, M. and Ajzen, I. (1975), Belief, Attitude, Intention and Behavior: An Introduction to Theory and Research, Addison\u2010Wesley, Reading, MA."},{"key":"key2022020420432400800_b16","unstructured":"Flavi\u00e1n, C., Guinal\u00edu, M. and Gurrea, R. (2004), \u201cAn\u00e1lisis emp\u00edrico de la influencia ejercida por la usabilidad percibida, la satisfacci\u00f3n y la confianza del consumidor sobre la lealtad a un sitio web\u201d, XVI Encuentros de Profesores Universitarios de Marketing, ESIC, Madrid, pp. 209\u201026."},{"key":"key2022020420432400800_b17","doi-asserted-by":"crossref","unstructured":"Fogg, B.J., Marshall, J., Kameda, T., Solomon, J., Ragnekar, A. and Boyd, A. (2001), \u201cWeb credibility research: a method for online experiments and early study results\u201d, Proceedings of CHI 2001 Extended Abstracts on Human Factors in Computing Systems, Vol. 2001, ACM, New York, NY, pp. 295\u20106.","DOI":"10.1145\/634067.634242"},{"key":"key2022020420432400800_b18","doi-asserted-by":"crossref","unstructured":"Gefen, D. and Straub, D.W. (2000), \u201cThe relative importance of perceived ease of use in IS adoption: a study of e\u2010commerce adoption\u201d, Journal of the Association for Information Systems, Vol. 1 No. 8, pp. 1\u201028.","DOI":"10.17705\/1jais.00008"},{"key":"key2022020420432400800_b19","doi-asserted-by":"crossref","unstructured":"Gefen, D., Karahanna, E. and Straub, D.W. (2003a), \u201cInexperience and experience with online stores: the importance of TAM and trust\u201d, IEEE Transactions on Engineering Management, Vol. 50 No. 3, pp. 307\u201021.","DOI":"10.1109\/TEM.2003.817277"},{"key":"key2022020420432400800_b20","doi-asserted-by":"crossref","unstructured":"Gefen, D., Karahanna, E. and Straub, D.W. (2003b), \u201cTrust and TAM in online shopping: an integrated model\u201d, MIS Quarterly, Vol. 27 No. 1, pp. 51\u201090.","DOI":"10.2307\/30036519"},{"key":"key2022020420432400800_b21","doi-asserted-by":"crossref","unstructured":"Goodman, J.S. and Blum, T.C. (1996), \u201cAssessing the non\u2010random sampling effects of subject attrition in longitudinal research\u201d, Journal of Management, Vol. 22 No. 4, pp. 627\u201052.","DOI":"10.1177\/014920639602200405"},{"key":"key2022020420432400800_b22","unstructured":"Hair, J.F., Anderson, R.E., Tatham, R.L. and William, C.B. (1995), Multivariate Data Analysis with Readings, Prentice Hall, Englewood Cliffs, NJ."},{"key":"key2022020420432400800_b23","unstructured":"Hern\u00e1ndez, B., Jim\u00e9nez, J. and Mart\u00edn, M. (2006), \u201cAn\u00e1lisis del efecto de la experiencia en TIC en el uso del B2B\u201d, Universidad de Zaragoza, available at: www.aedem\u2010virtual.com\/articulos\/122779009300.pdf (accessed 10 October 2010)."},{"key":"key2022020420432400800_b24","doi-asserted-by":"crossref","unstructured":"Horton, R.P., Buck, T., Waterson, P.E. and Clegg, C.W. (2001), \u201cExplaining intranet use with the technology acceptance model\u201d, Journal of Information Technology, Vol. 16 No. 4, pp. 237\u201049.","DOI":"10.1080\/02683960110102407"},{"key":"key2022020420432400800_b25","doi-asserted-by":"crossref","unstructured":"Hossain, L. and Silva, A. (2009), \u201cExploring user acceptance of technology using social networks\u201d, Journal of High Technology Management Research, Vol. 20 No. 1, pp. 1\u201018.","DOI":"10.1016\/j.hitech.2009.02.005"},{"key":"key2022020420432400800_b26","unstructured":"Hosteltur (2010), \u201cLas redes sociales influyen sobre el 36% de los turistas\u201d, available at: www.hosteltur.com\/noticias\/71884_redes\u2010sociales\u2010influyen\u201036\u2010turistas.html (accessed 15 October 2011)."},{"key":"key2022020420432400800_b27","doi-asserted-by":"crossref","unstructured":"Hsu, Ch. and Lin, J. (2008), \u201cAcceptance of blog usage: the roles of technology acceptance, social influence and knowledge sharing motivation\u201d, Information & Management, Vol. 45 No. 1, pp. 65\u201074.","DOI":"10.1016\/j.im.2007.11.001"},{"key":"key2022020420432400800_b28","unstructured":"Huang, Y., Hsu, M., Basu, C. and Huang, F. (2009), \u201cToward developing a social network site\u2010 based model for knowledge sharing in the travel industry\u201d, Issues and Innovation, Vol. 3 No. 1, pp. 57\u201073."},{"key":"key2022020420432400800_b29","unstructured":"Izquierdo, A., Mart\u00ednez, M.P. and Jim\u00e9nez, A.I. (2009), \u201cAn\u00e1lisis de las barreras en la compra de servicios tur\u00edsticos por internet: implicaciones para la gesti\u00f3n comercial en el sector\u201d, Observatorio (OBS*) Journal, Vol. 3 No. 3, pp. 197\u2010208."},{"key":"key2022020420432400800_b30","doi-asserted-by":"crossref","unstructured":"Kaplanidou, K. and Vogt, C. (2006), \u201cA structural analysis of destination travel intentions as a function of web site features\u201d, Journal of Travel Research, Vol. 45 No. 2, pp. 204\u201016.","DOI":"10.1177\/0047287506291599"},{"key":"key2022020420432400800_b31","doi-asserted-by":"crossref","unstructured":"Kim, D., Park, J. and Morrison, A. (2008), \u201cA model of traveller acceptance of mobile technology\u201d, International Journal of Tourism Research, Vol. 10 No. 5, pp. 393\u2010407.","DOI":"10.1002\/jtr.669"},{"key":"key2022020420432400800_b32","unstructured":"Korvenmaa, P. (2009), \u201cThe growth of an online social networking service: conception of substantial elements\u201d, MSc in Technology thesis, University of Technology, Helsinki."},{"key":"key2022020420432400800_b33","doi-asserted-by":"crossref","unstructured":"Koufaris, M. and Sosa, W. (2004), \u201cThe development of initial trust in an online company by new customers\u201d, Information & Management, Vol. 41 No. 3, pp. 377\u201097.","DOI":"10.1016\/j.im.2003.08.004"},{"key":"key2022020420432400800_b34","doi-asserted-by":"crossref","unstructured":"Lai, V.S. and Li, H. (2005), \u201cTechnology acceptance model for internet banking: an invariance analysis\u201d, Information & Management, Vol. 42 No. 2, pp. 373\u201086.","DOI":"10.1016\/j.im.2004.01.007"},{"key":"key2022020420432400800_b35","unstructured":"Luque, T. (1997), Investigaci\u00f3n de Marketing: Fundamentos, Ariel, Barcelona."},{"key":"key2022020420432400800_b36","doi-asserted-by":"crossref","unstructured":"Luque, T., Casta\u00f1eda, J., Fr\u00edas, D., Mu\u00f1oz, F. and Rodr\u00edguez, M. (2007), \u201cDeterminants of the use of the internet as a tourist information source\u201d, The Service Industries Journal, Vol. 27 No. 7, pp. 1\u20109.","DOI":"10.1080\/02642060701570586"},{"key":"key2022020420432400800_b37","doi-asserted-by":"crossref","unstructured":"Mayer, R.C., Davis, J.H. and Shoorman, F.D. (1995), \u201cAn integrative model of organizational trust\u201d, Academy of Management Review, Vol. 20 No. 3, pp. 709\u201034.","DOI":"10.5465\/amr.1995.9508080335"},{"key":"key2022020420432400800_b38","doi-asserted-by":"crossref","unstructured":"Moon, J.W. and Kim, Y.G. (2001), \u201cExtending the TAM for a World\u2010Wide\u2010Web context\u201d, Information & Management, Vol. 38 No. 4, pp. 217\u201030.","DOI":"10.1016\/S0378-7206(00)00061-6"},{"key":"key2022020420432400800_b39","unstructured":"Mu\u00f1oz\u2010Leiva, F. (2008), \u201cLa adopci\u00f3n de una innovaci\u00f3n basada en la web. An\u00e1lisis y modelizaci\u00f3n de los mecanismos generadores de confianza\u201d, PhD thesis, University of Granada, Granada."},{"key":"key2022020420432400800_b40","doi-asserted-by":"crossref","unstructured":"Mu\u00f1oz\u2010Leiva, F., Luque\u2010Mart\u00ednez, T. and S\u00e1nchez\u2010Fern\u00e1ndez, J. (2010), \u201cHow to improve trust toward electronic banking?\u201d, Online Information Review, Vol. 34 No. 5, pp. 907\u201034.","DOI":"10.1108\/14684521011099405"},{"key":"key2022020420432400800_b41","unstructured":"Nunnally, J.C. (1978), Psychometric Theory, 2nd ed., McGraw\u2010Hill, New York, NY."},{"key":"key2022020420432400800_b42","doi-asserted-by":"crossref","unstructured":"Pavlou, P.A. (2002), \u201cA theory of planned behavior perspective to the consumer adoption of electronic commerce\u201d, paper presented at the Academy of Management Conference, 11\u201013 August, Denver, CO.","DOI":"10.5465\/apbpp.2002.7517579"},{"key":"key2022020420432400800_b43","doi-asserted-by":"crossref","unstructured":"Pavlou, P. (2003), \u201cConsumer acceptance of electronic commerce integrating trust and risk with the technology acceptance model\u201d, International Journal of Electronic Commerce, Vol. 7 No. 3, pp. 101\u201034.","DOI":"10.1080\/10864415.2003.11044275"},{"key":"key2022020420432400800_b44","unstructured":"Ramayah, T., Jantan, M. and Noraini, I. (2003), \u201cImpact of intrinsic and extrinsic motivation on internet usage in Malaysia\u201d, Proceedings of the Third International Conference on Electronic Commerce Engineering, available at: http:\/\/ramayah.com\/journalarticlespdf\/impactofintrinsic.pdf (accessed 10 October 2011)."},{"key":"key2022020420432400800_b45","doi-asserted-by":"crossref","unstructured":"Ridings, C.M., Gefen, D. and Arinze, B. (2002), \u201cSome antecedents and effects of trust in virtual communities\u201d, Journal of Strategic Information Systems, Vol. 11 Nos 3\/4, pp. 271\u201095.","DOI":"10.1016\/S0963-8687(02)00021-5"},{"key":"key2022020420432400800_b46","doi-asserted-by":"crossref","unstructured":"Rotter, J.B. (1967), \u201cA new scale for the measurement of interpersonal trust\u201d, Journal of Personality and Social Psychology, Vol. 35 No. 4, pp. 651\u201065.","DOI":"10.1111\/j.1467-6494.1967.tb01454.x"},{"key":"key2022020420432400800_b47","doi-asserted-by":"crossref","unstructured":"Ryan, C. and Rao, U. (2008), \u201cHoliday users of the internet \u2013 ease of use, functionality and novelty\u201d, International Journal of Tourism Research, Vol. 10 No. 4, pp. 329\u201039.","DOI":"10.1002\/jtr.660"},{"key":"key2022020420432400800_b48","doi-asserted-by":"crossref","unstructured":"Saad, R. and Bahli, B. (2005), \u201cThe impact of cognitive absorption on perceived usefulness and perceived ease of use in on\u2010line learning: an extension of the technology acceptance model\u201d, Information & Management, Vol. 42 No. 2, pp. 317\u201027.","DOI":"10.1016\/j.im.2003.12.013"},{"key":"key2022020420432400800_b49","doi-asserted-by":"crossref","unstructured":"S\u00e1nchez, M.J. and Rold\u00e1n, J.L. (2005), \u201cWeb acceptance and usage model: a comparison between goal\u2010directed and experiential web users\u201d, Internet Research, Vol. 15 No. 1, pp. 21\u201048.","DOI":"10.1108\/10662240510577059"},{"key":"key2022020420432400800_b50","doi-asserted-by":"crossref","unstructured":"Shang, R.A., Chen, Y.C. and Shen, L. (2005), \u201cExtrinsic versus intrinsic motivations for consumers to shop on\u2010line\u201d, Information & Management, Vol. 42 No. 3, pp. 401\u201013.","DOI":"10.1016\/j.im.2004.01.009"},{"key":"key2022020420432400800_b51","doi-asserted-by":"crossref","unstructured":"Shin, D.H. (2008), \u201cApplying the technology acceptance model and flow theory to Cyworld user behaviour\u201d, CyberPsychology and Behavior, Vol. 11 No. 3, pp. 12\u201020.","DOI":"10.1089\/cpb.2007.0117"},{"key":"key2022020420432400800_b52","doi-asserted-by":"crossref","unstructured":"Shin, D.H. and Kim, W. (2008), \u201cApplying the technology acceptance model and flow theory to Cyworld user behavior: implication of the Web 2.0 user acceptance\u201d, CyberPsychology & Behavior, Vol. 11 No. 3, pp. 378\u201082.","DOI":"10.1089\/cpb.2007.0117"},{"key":"key2022020420432400800_b53","unstructured":"Spanish National Statistics Institute (2010), \u201cPopulation characteristics (census)\u201d, available at: www.ine.es (accessed 1 January 2010)."},{"key":"key2022020420432400800_b54","unstructured":"Spanish Observatory on Travel and the Internet (2010), \u201cEstudio de tendencias del nuevo viajero\u201d, available at: www.minube.com\/externos\/observatorio\/observatorio_sobre_viajes_e_internet_estudio_de_tendencias_nuevo_viajero_junio_2010.pdf (accessed 15 October 2010)."},{"key":"key2022020420432400800_b55","unstructured":"Sultan, F., Urban, G., Shankar, V. and Bart, I. (2002), \u201cDeterminants and role of trust in e\u2010business: a large scale empirical study\u201d, MIT Sloan School of Management, Cambridge, MA, available at: http:\/\/dspace.mit.edu\/bitstream\/handle\/1721.1\/1826\/4282\u201002.pdf? sequence=2 (accessed 15 October 2010)."},{"key":"key2022020420432400800_b56","doi-asserted-by":"crossref","unstructured":"Taylor, S. and Todd, P.A. (1995), \u201cUnderstanding information technology usage: a test of competing models\u201d, Information Systems Research, Vol. 6 No. 2, pp. 144\u201076.","DOI":"10.1287\/isre.6.2.144"},{"key":"key2022020420432400800_b57","unstructured":"Tripadvisor (2012), \u201cFicha informativa\u201d, available at: www.tripadvisor.com.mx\/PressCenter\u2010c4\u2010Fact_Sheet.html (accessed 1 February 2012)."},{"key":"key2022020420432400800_b58","unstructured":"West, S.G., Finch, J.F. and Curran, P.J. (1995), \u201cStructural equations models with nonnormal variables: problems and remedies\u201d, in Hoyle, R.H. (Ed.), Structural Equation Model: Concepts, Issues, and Applications, Sage Publications, Newbury Park, CA, pp. 57\u201075."},{"key":"key2022020420432400800_b59","unstructured":"Willis, T. (2008), \u201cAn evaluation of the technology acceptance model as a means of understanding online social networking behaviour\u201d, PhD thesis, University of South Florida, Tampa, FL, available at: http:\/\/scholarcommons.usf.edu\/cgi\/viewcontent.cgi? article=1567&context=etd (accessed 15 January 2012)."}],"container-title":["Online Information Review"],"original-title":[],"language":"en","link":[{"URL":"http:\/\/www.emeraldinsight.com\/doi\/full-xml\/10.1108\/14684521211287945","content-type":"unspecified","content-version":"vor","intended-application":"text-mining"},{"URL":"https:\/\/www.emerald.com\/insight\/content\/doi\/10.1108\/14684521211287945\/full\/xml","content-type":"application\/xml","content-version":"vor","intended-application":"text-mining"},{"URL":"https:\/\/www.emerald.com\/insight\/content\/doi\/10.1108\/14684521211287945\/full\/html","content-type":"unspecified","content-version":"vor","intended-application":"similarity-checking"}],"deposited":{"date-parts":[[2025,7,25]],"date-time":"2025-07-25T00:41:57Z","timestamp":1753404117000},"score":1,"resource":{"primary":{"URL":"http:\/\/www.emerald.com\/oir\/article\/36\/6\/879-902\/313984"}},"subtitle":[],"short-title":[],"issued":{"date-parts":[[2012,11,23]]},"references-count":59,"journal-issue":{"issue":"6","published-print":{"date-parts":[[2012,11,23]]}},"alternative-id":["10.1108\/14684521211287945"],"URL":"https:\/\/doi.org\/10.1108\/14684521211287945","relation":{},"ISSN":["1468-4527"],"issn-type":[{"value":"1468-4527","type":"print"}],"subject":[],"published":{"date-parts":[[2012,11,23]]}}}