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This paper aims to address this issue through providing evidence from a case study completed in an after\u2010sales division of a multinational corporation.<\/jats:p><\/jats:sec><jats:sec><jats:title content-type=\"abstract-heading\">Design\/methodology\/approach<\/jats:title><jats:p>Data were collected from ERP users in two phases: during the so\u2010called shakedown phase and two years after system implementation. Data gathering was done by means of a questionnaire based on the DeLone and McLean model.<\/jats:p><\/jats:sec><jats:sec><jats:title content-type=\"abstract-heading\">Findings<\/jats:title><jats:p>Overall, user evaluations were more negative in the shakedown phase. However, problems were still identified two years after system implementation. For example, the quality of user support was considered to have worsened during this time. Evaluations also differed depending on the user's respective business process and user type. For instance, data integration was generally identified as a positive issue, but at the same time others considered it a downside of the new system.<\/jats:p><\/jats:sec><jats:sec><jats:title content-type=\"abstract-heading\">Research limitations\/implications<\/jats:title><jats:p>The research results are based on data from one organization, which naturally limits the generalizability of the findings.<\/jats:p><\/jats:sec><jats:sec><jats:title content-type=\"abstract-heading\">Practical implications<\/jats:title><jats:p>Although the study relies on case\u2010based evidence, it underlines the value of using user evaluations in identifying problem areas during the ERP implementation process. Results elaborate on the effects that ERP system inflexibility and integration may have in a complex business environment.<\/jats:p><\/jats:sec><jats:sec><jats:title content-type=\"abstract-heading\">Originality\/value<\/jats:title><jats:p>The study is seminal in its field as evidence covers multiple points in time. The results are valuable for improving the quality of ERP evaluation in companies as well as for developing research in this curriculum.<\/jats:p><\/jats:sec>","DOI":"10.1108\/17410390810866646","type":"journal-article","created":{"date-parts":[[2008,4,19]],"date-time":"2008-04-19T07:05:28Z","timestamp":1208588728000},"page":"285-310","source":"Crossref","is-referenced-by-count":64,"title":["Life after ERP implementation"],"prefix":"10.1108","volume":"21","author":[{"given":"Lotta","family":"H\u00e4kkinen","sequence":"first","affiliation":[],"role":[{"role":"author","vocabulary":"crossref"}]},{"given":"Olli\u2010Pekka","family":"Hilmola","sequence":"additional","affiliation":[],"role":[{"role":"author","vocabulary":"crossref"}]}],"member":"140","reference":[{"key":"key2022032220264196000_b2","doi-asserted-by":"crossref","unstructured":"Akkermans, H. and van Helden, K. 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