{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2026,3,17]],"date-time":"2026-03-17T16:22:49Z","timestamp":1773764569887,"version":"3.50.1"},"reference-count":27,"publisher":"Emerald","issue":"1\/2","license":[{"start":{"date-parts":[[2009,2,13]],"date-time":"2009-02-13T00:00:00Z","timestamp":1234483200000},"content-version":"tdm","delay-in-days":0,"URL":"https:\/\/www.emerald.com\/insight\/site-policies"}],"content-domain":{"domain":[],"crossmark-restriction":false},"short-container-title":[],"published-print":{"date-parts":[[2009,2,13]]},"abstract":"<jats:sec><jats:title content-type=\"abstract-heading\">Purpose<\/jats:title><jats:p>The purpose of this paper is to develop a benefits realisation road\u2010map for ERP usage in the context of small and medium\u2010sized enterprises (SMEs).<\/jats:p><\/jats:sec><jats:sec><jats:title content-type=\"abstract-heading\">Design\/methodology\/approach<\/jats:title><jats:p>Direct interviews were used to collect data from a random sample of 48 MBA students and 87 business managers (CIO\/IT directors and CFO roles).<\/jats:p><\/jats:sec><jats:sec><jats:title content-type=\"abstract-heading\">Findings<\/jats:title><jats:p>The ERP benefits road\u2010map suggests that a long\u2010term vision is required in order to obtain a successful realisation of the potential benefits that ERP could bring. Thus, this analysis suggests that ERP benefits realisation dimensions are interconnected, and that managers should perceive ERP benefits realisation as a continuum cycle along the ERP post\u2010implementation. Furthermore, new ERP updates and maintenance projects must take into account the results of ERP benefits realisation auditing to review ERP configuration, correct possible mistakes, and improve the efficiency of some expected ERP benefits.<\/jats:p><\/jats:sec><jats:sec><jats:title content-type=\"abstract-heading\">Research limitations\/implications<\/jats:title><jats:p>Although the study focuses on the factors that influence ERP benefits realisation, it fails to differentiate between some factors that may influence the realisation of these benefits, such as size and type of company, ERP system implemented, and organisational context.<\/jats:p><\/jats:sec><jats:sec><jats:title content-type=\"abstract-heading\">Practical implications<\/jats:title><jats:p>The results may help to improve the understanding of ERP success and satisfaction levels, both expected and perceived, from ERP stakeholders. The findings also suggest that auditing the realisation of ERP benefits is a crucial stage in ERP usage phase.<\/jats:p><\/jats:sec><jats:sec><jats:title content-type=\"abstract-heading\">Originality\/value<\/jats:title><jats:p>The paper contributes to the current literature in the benefits of ERP systems by defining a benefits realisation road\u2010map to achieve the ERP benefits identified in the literature.<\/jats:p><\/jats:sec>","DOI":"10.1108\/17410390910922804","type":"journal-article","created":{"date-parts":[[2009,2,14]],"date-time":"2009-02-14T07:41:45Z","timestamp":1234597305000},"page":"25-35","source":"Crossref","is-referenced-by-count":83,"title":["A benefits realisation road\u2010map framework for ERP usage in small and medium\u2010sized enterprises"],"prefix":"10.1108","volume":"22","author":[{"given":"Jos\u00e9","family":"Esteves","sequence":"first","affiliation":[],"role":[{"role":"author","vocabulary":"crossref"}]}],"member":"140","reference":[{"key":"key2022031620274274500_b1","doi-asserted-by":"crossref","unstructured":"Buonanno, G., Faverio, P., Pigni, F., Ravarini, A., Sciuto, D. and Tagliavini, M. 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