{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2025,9,23]],"date-time":"2025-09-23T13:49:29Z","timestamp":1758635369659,"version":"3.41.2"},"reference-count":26,"publisher":"Emerald","issue":"3","license":[{"start":{"date-parts":[[2009,4,17]],"date-time":"2009-04-17T00:00:00Z","timestamp":1239926400000},"content-version":"tdm","delay-in-days":0,"URL":"https:\/\/www.emerald.com\/insight\/site-policies"}],"content-domain":{"domain":[],"crossmark-restriction":false},"short-container-title":[],"published-print":{"date-parts":[[2009,4,17]]},"abstract":"<jats:sec><jats:title content-type=\"abstract-heading\">Purpose<\/jats:title><jats:p>e\u2010Supply chains are fast becoming a reality. In order to manage such supply chains efficiently and effectively, traditional measures of supply chain performance are not adequate. The literature search revealed lack of measures and metrics for e\u2010supply chains. The purpose of this paper is to develop new measures and metrics for monitoring the performance of e\u2010supply chains.<\/jats:p><\/jats:sec><jats:sec><jats:title content-type=\"abstract-heading\">Design\/methodology\/approach<\/jats:title><jats:p>A framework based on the benefits of e\u2010supply chains has been used to develop the metrics and measures. The study makes use of focus group discussion by assembling eight experts and practitioners in the field of e\u2010supply chain to come up with the measures and metrics. A questionnaire is designed with these measures and metrics and is sent to about 300 electronic component manufacturing companies in Malaysia to obtain feedback from the industry practitioners. Appropriate reliability and validity tests are conducted to measure the reliability of the instrument and validity of the constructs.<\/jats:p><\/jats:sec><jats:sec><jats:title content-type=\"abstract-heading\">Findings<\/jats:title><jats:p>Through the focus group discussion, this study identifies six metrics and 21 measures. Further validation through the industry practitioners, reveals that these measures are important and some are in use by the industries. The six metrics are: web\u2010enabled service, data reliability, time and cost, e\u2010response, invoice presentation and payment and e\u2010document management metrics.<\/jats:p><\/jats:sec><jats:sec><jats:title content-type=\"abstract-heading\">Originality\/value<\/jats:title><jats:p>The study uses a simple framework and a sound methodology to develop new measures and metrics that are relevant for e\u2010supply chains.<\/jats:p><\/jats:sec>","DOI":"10.1108\/17410390910949751","type":"journal-article","created":{"date-parts":[[2009,4,27]],"date-time":"2009-04-27T05:30:50Z","timestamp":1240810250000},"page":"346-360","source":"Crossref","is-referenced-by-count":30,"title":["Performance measures and metrics for e\u2010supply chains"],"prefix":"10.1108","volume":"22","author":[{"given":"Murali","family":"Sambasivan","sequence":"first","affiliation":[],"role":[{"role":"author","vocabulary":"crossref"}]},{"given":"Zainal","family":"Abidin Mohamed","sequence":"additional","affiliation":[],"role":[{"role":"author","vocabulary":"crossref"}]},{"given":"Tamizarasu","family":"Nandan","sequence":"additional","affiliation":[],"role":[{"role":"author","vocabulary":"crossref"}]}],"member":"140","reference":[{"doi-asserted-by":"crossref","unstructured":"Barnes, D. and Hinton, M. (2007), \u201cSearching for e\u2010business performance measurement systems\u201d, The Electronic Journal Information Systems Evaluation, Vol. 10 No. 1, pp. 1\u20108, available at: www.ejise.com.","key":"key2021010503113399400_b1","DOI":"10.1016\/B978-1-85617-525-8.00001-1"},{"unstructured":"Beamon, B.M. (1999), \u201cMeasuring supply chain performance\u201d, International Journal of Operation & Production Management, Vol. 19 No. 3, pp. 275\u201092.","key":"key2021010503113399400_b2"},{"unstructured":"Bremser, W.G. and Chung, Q.B. (2005), \u201cA framework for performance measurement in the e\u2010business environment\u201d, Electronic Commerce Research and Applications, Vol. 4 No. 4, pp. 395\u2010412.","key":"key2021010503113399400_b3"},{"unstructured":"Caputo, A.C., Cucchiella, F., Fratocchi, L., Pelagagge, P.M. and Scacchia, F. 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