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Based on the findings of the survey, the CSM model is improved, refined, and ultimately ratified by a number of experienced ERP sector practitioners.<\/jats:p><\/jats:sec><jats:sec><jats:title content-type=\"abstract-heading\">Findings<\/jats:title><jats:p>The fundamental basis of the CSM model is that an enterprise software company will be able to improve the maturity level of its consulting services operations by focusing on certain key areas and adopting prioritised best practices in each of the key areas. These key areas include leadership, values, consulting skills, consulting success factors, adaptability, project management practices, profitability, and customer focus. The level of maturity of the organisation increases as best practices are implemented and continuously refined.<\/jats:p><\/jats:sec><jats:sec><jats:title content-type=\"abstract-heading\">Practical implications<\/jats:title><jats:p>The outcome is a blueprint for best practice consulting services for companies operating in the ERP software environment that can be adopted for very little cost. When implemented, the CSM model readily helps a company improve the performance of its consulting services business.<\/jats:p><\/jats:sec><jats:sec><jats:title content-type=\"abstract-heading\">Originality\/value<\/jats:title><jats:p>Business performance is enhanced by selecting KFAs, including their associated best practices, and then targeting these for improvement. As further best practices are implemented and refined, the maturity level of the consulting practice increases. This model can easily be adopted by any consulting services company and with the necessary focus, it should lead to a dramatic improvement of most dimensions of a consulting practice.<\/jats:p><\/jats:sec>","DOI":"10.1108\/17410391011008923","type":"journal-article","created":{"date-parts":[[2009,12,12]],"date-time":"2009-12-12T07:16:05Z","timestamp":1260602165000},"page":"100-124","source":"Crossref","is-referenced-by-count":24,"title":["Prioritised best practices in a ratified consulting services maturity model for ERP consulting"],"prefix":"10.1108","volume":"23","author":[{"given":"Alan","family":"Simon","sequence":"first","affiliation":[]},{"given":"Peter","family":"Schoeman","sequence":"additional","affiliation":[]},{"given":"Amrik S.","family":"Sohal","sequence":"additional","affiliation":[]}],"member":"140","reference":[{"key":"key2022031520093915700_b1","doi-asserted-by":"crossref","unstructured":"Alexander, G.J. and Baptista, A.M. 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