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To contribute to this area, the purpose of this paper is to generate insights in relation to how SMEs can successfully promote implementation of ECM solutions.<\/jats:p><\/jats:sec><jats:sec><jats:title content-type=\"abstract-heading\">Design\/methodology\/approach<\/jats:title><jats:p>The paper presents and analyses a longitudinal study of an ECM project.<\/jats:p><\/jats:sec><jats:sec><jats:title content-type=\"abstract-heading\">Findings<\/jats:title><jats:p>The findings of the paper include a definition of a process model for ECM implementation in SMEs, identification of ten success factors related to ECM system implementation, and a definition of a new pattern for ECM technology development, compared to existing case studies.<\/jats:p><\/jats:sec><jats:sec><jats:title content-type=\"abstract-heading\">Research limitations\/implications<\/jats:title><jats:p>Since it appears to be the first detailed study of ECM system implementation in SMEs, this paper provides a point of departure for future research in the use of ECM technology in SMEs.<\/jats:p><\/jats:sec><jats:sec><jats:title content-type=\"abstract-heading\">Practical implications<\/jats:title><jats:p>Practitioners in SMEs preparing to engage in ECM projects may utilize the findings of the paper in relation to managing the implementation process and understanding various benefits that ECM systems can produce.<\/jats:p><\/jats:sec><jats:sec><jats:title content-type=\"abstract-heading\">Originality\/value<\/jats:title><jats:p>The paper represents a contribution to the sparse literature on ECM implementation. 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