{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2026,3,12]],"date-time":"2026-03-12T13:55:01Z","timestamp":1773323701215,"version":"3.50.1"},"reference-count":120,"publisher":"Emerald","issue":"5","license":[{"start":{"date-parts":[[2012,9,21]],"date-time":"2012-09-21T00:00:00Z","timestamp":1348185600000},"content-version":"tdm","delay-in-days":0,"URL":"https:\/\/www.emerald.com\/insight\/site-policies"}],"content-domain":{"domain":[],"crossmark-restriction":false},"short-container-title":[],"published-print":{"date-parts":[[2012,9,21]]},"abstract":"<jats:sec><jats:title content-type=\"abstract-heading\">Purpose<\/jats:title><jats:p>The purpose of this paper is to provide a comprehensive literature review of enterprise content management (ECM) research, a conceptual framework of areas of concern regarding ECM, and an agenda for future ECM research, based on the review and conceptual framework.<\/jats:p><\/jats:sec><jats:sec><jats:title content-type=\"abstract-heading\">Design\/methodology\/approach<\/jats:title><jats:p>To gain an understanding of the ECM literature, a structured research approach is adopted, consisting of two phases. The first phase consists of identifying the relevant ECM research papers. In the second phase, the analysis phase, the current ECM research is categorized based on three structural pillars: system component dimensions, system lifecycle, and strategic managerial aspects.<\/jats:p><\/jats:sec><jats:sec><jats:title content-type=\"abstract-heading\">Findings<\/jats:title><jats:p>After a review and classification of 91 ECM publications, it is found that ECM involves several sophisticated and interacting technical, social, organizational, and business aspects. The current ECM literature can be grouped around three main pillars: the first pillar consists of the four ECM component dimensions (tools, strategy, process, and people). The second pillar is the enterprise system lifecycle (adoption, acquisition, evolution, and evaluation). The final pillar is the strategic managerial aspect (change management, and management commitment). Based on the review and a proposed conceptual framework, an agenda for future research around the aforementioned three pillars is suggested.<\/jats:p><\/jats:sec><jats:sec><jats:title content-type=\"abstract-heading\">Originality\/value<\/jats:title><jats:p>There is a lack of ECM meta\u2010analysis research that explains the current state of the field. This paper contributes to information systems research by describing and classifying the published literature in ECM and by pointing out the gaps where further research is most needed. Furthermore, the paper provides a framework that may provide a conceptual structure for future studies.<\/jats:p><\/jats:sec>","DOI":"10.1108\/17410391211265133","type":"journal-article","created":{"date-parts":[[2012,9,18]],"date-time":"2012-09-18T09:16:38Z","timestamp":1347959798000},"page":"441-461","source":"Crossref","is-referenced-by-count":53,"title":["Enterprise content management research: a comprehensive review"],"prefix":"10.1108","volume":"25","author":[{"given":"Jaffar Ahmad","family":"Alalwan","sequence":"first","affiliation":[]},{"given":"Heinz Roland","family":"Weistroffer","sequence":"additional","affiliation":[]}],"member":"140","reference":[{"key":"key2022030820330623500_b1","unstructured":"Alalwan, J. and Weistroffer, H.R. 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(2007), \u201cWeb content management (WCM): overview and specifications\u201d, Proceedings of the IEEE GCC, Manama, November 11\u201014."},{"key":"key2022030820330623500_b8","doi-asserted-by":"crossref","unstructured":"Befa, M., Kontopoulos, E., Bassiliades, N., Berberidis, C. and Vlahavas, L. (2010), \u201cDeploying a semantically\u2010enabled content management system in a state university\u201d, Electronic Government and the Information Systems Perspective, Vol. 6267, pp. 257\u201064.","DOI":"10.1007\/978-3-642-15172-9_24"},{"key":"key2022030820330623500_b9","unstructured":"Benevolo, C. and Negri, S. (2007), \u201cEvaluation of content management systems (CMS): a supply analysis\u201d, The Electronic Journal Information Systems Evaluation, Vol. 10 No. 1, pp. 9\u201022."},{"key":"key2022030820330623500_b10","doi-asserted-by":"crossref","unstructured":"Bianco, F. and Michelino, F. 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