{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2025,8,2]],"date-time":"2025-08-02T18:03:18Z","timestamp":1754157798516,"version":"3.41.2"},"reference-count":90,"publisher":"Emerald","issue":"5","license":[{"start":{"date-parts":[[2012,9,21]],"date-time":"2012-09-21T00:00:00Z","timestamp":1348185600000},"content-version":"tdm","delay-in-days":0,"URL":"https:\/\/www.emerald.com\/insight\/site-policies"}],"content-domain":{"domain":[],"crossmark-restriction":false},"short-container-title":[],"published-print":{"date-parts":[[2012,9,21]]},"abstract":"<jats:sec><jats:title content-type=\"abstract-heading\">Purpose<\/jats:title><jats:p>The purpose of this paper is to apply a philosophical framework in order to come to a life\u2010world oriented understanding of an enterprise resource planning (ERP) system for evaluating system success. To do so, according to Dooyeweerd's theory of aspects, a multi\u2010aspectual understanding is derived based on end\u2010user's everyday experience of the system.<\/jats:p><\/jats:sec><jats:sec><jats:title content-type=\"abstract-heading\">Design\/methodology\/approach<\/jats:title><jats:p>Through a qualitative case study, data are gathered based on 17 semi\u2010structured interviews. The company within which this study was conducted is an Iranian manufacturer which fully implemented a SAP R\/3 system about four years ago. In order to analyze text data, an interpretive text analysis is conducted.<\/jats:p><\/jats:sec><jats:sec><jats:title content-type=\"abstract-heading\">Findings<\/jats:title><jats:p>According to the results, among all 15 aspects and from end users\u2019 point of view, the qualifying aspects are analytical, pistic, economic and formative, which means that the other aspects are ignored or repressed throughout the organization. All these qualifying aspects include both positive and negative norms but for three of them (analytical, economic and formative) the positive norms are dominant. Regarding the pistic aspect, even though it includes strong positive norms, they are not dominant compared to negative norms. Synthesizing results show that according to \u201cMeeting objectives\u201d, \u201cUser satisfaction\u201d and \u201cEmancipation\u201d as general norms, ERP success, in order to be completely realized, requires each general norm to be considered as a multi\u2010aspectual criterion.<\/jats:p><\/jats:sec><jats:sec><jats:title content-type=\"abstract-heading\">Practical implications<\/jats:title><jats:p>First, the management team has to concentrate not only on economic and formative objectives but also on the other aspectual objectives which are more qualitative and intangible. Each aspectual objective requires its own specific methods and data to be measured, therefore the management team must provide supportive conditions so that multiple measurement systems are allowed to be implemented. Second, through new long\u2010term plans, budgets and training courses, already ignored aspects such as psychic, lingual, social, aesthetic, juridical and ethical must be more focused in order to bring to them more visibility and recognition throughout the organization. Third, In order to increase the positive norms for all aspects, holding periodical workshops and training courses is helpful. In addition, implementing reward systems can be a complementary action in order to improve positive norms.<\/jats:p><\/jats:sec><jats:sec><jats:title content-type=\"abstract-heading\">Originality\/value<\/jats:title><jats:p>The paper shows that evaluating ERP success according to end users\u2019 point of view brings more visibility to some issues which are usually ignored or missed by quantitative or uni\u2010aspectual approaches. Furthermore, utilizing Dooyeweerd's framework as a life\u2010oriented philosophy for evaluating ERP success is a novel work, which may lead to a kind of development and enrichment in the ERP success literature.<\/jats:p><\/jats:sec>","DOI":"10.1108\/17410391211265151","type":"journal-article","created":{"date-parts":[[2012,9,18]],"date-time":"2012-09-18T08:06:40Z","timestamp":1347955600000},"page":"479-504","source":"Crossref","is-referenced-by-count":5,"title":["Utilising multi\u2010aspectual understanding as a framework for ERP success evaluation"],"prefix":"10.1108","volume":"25","author":[{"given":"Saeed","family":"Jahanyan","sequence":"first","affiliation":[],"role":[{"role":"author","vocabulary":"crossref"}]},{"given":"Adel","family":"Azar","sequence":"additional","affiliation":[],"role":[{"role":"author","vocabulary":"crossref"}]},{"given":"Hasan","family":"Danaee Fard","sequence":"additional","affiliation":[],"role":[{"role":"author","vocabulary":"crossref"}]}],"member":"140","reference":[{"key":"key2022021720425220600_b1","doi-asserted-by":"crossref","unstructured":"Al\u2010Mashari, M. 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