{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2025,10,26]],"date-time":"2025-10-26T14:18:48Z","timestamp":1761488328682,"version":"3.41.2"},"reference-count":35,"publisher":"Emerald","issue":"3","license":[{"start":{"date-parts":[[2009,8,20]],"date-time":"2009-08-20T00:00:00Z","timestamp":1250726400000},"content-version":"tdm","delay-in-days":0,"URL":"https:\/\/www.emerald.com\/insight\/site-policies"}],"content-domain":{"domain":[],"crossmark-restriction":false},"short-container-title":[],"published-print":{"date-parts":[[2009,8,20]]},"abstract":"<jats:sec><jats:title content-type=\"abstract-heading\">Purpose<\/jats:title><jats:p>The course management system (CMS), as an evolving tool and innovation, is increasingly used to promote the quality, efficiency and flexibility of teaching and learning in higher education. This paper aims to examine students' experiences of CMSs across faculties at a comprehensive university in Hong Kong.<\/jats:p><\/jats:sec><jats:sec><jats:title content-type=\"abstract-heading\">Design\/methodology\/approach<\/jats:title><jats:p>This is an exploratory study. With questionnaires as the means of data collection, the exploration focuses on: perceived usefulness of technologies for study, usage pattern of CMSs, students' perceptions of CMSs, user support preference, and self\u2010reported experiences.<\/jats:p><\/jats:sec><jats:sec><jats:title content-type=\"abstract-heading\">Findings<\/jats:title><jats:p>The results show significant differences between academic levels of students in their uses and perceptions, and shed light on issues concerning technology, pedagogy, and implementation strategies of CMSs in higher education.<\/jats:p><\/jats:sec><jats:sec><jats:title content-type=\"abstract-heading\">Research limitations\/implications<\/jats:title><jats:p>This is a small\u2010scale study and results will not produce generalizations that can be applied directly in other institutions. However, empirical studies in CMS implementation are relatively rare, and results of this study provide initial evidence to shed light on a number of issues concerning the implementation of CMSs.<\/jats:p><\/jats:sec><jats:sec><jats:title content-type=\"abstract-heading\">Practical implications<\/jats:title><jats:p>On the whole, this study centering on university students' experiences and perceptions could inform the decision\u2010making process concerning successful implementation of CMSs.<\/jats:p><\/jats:sec><jats:sec><jats:title content-type=\"abstract-heading\">Originality\/value<\/jats:title><jats:p>Many studies concerning e\u2010learning have focused on practitioner perspective or course design and overlooked students' voices. In this study, students' experiences are central. In particular, the paper probes the possible differences between academic levels of students.<\/jats:p><\/jats:sec>","DOI":"10.1108\/17415650911005393","type":"journal-article","created":{"date-parts":[[2009,10,17]],"date-time":"2009-10-17T07:02:24Z","timestamp":1255762944000},"page":"189-205","source":"Crossref","is-referenced-by-count":6,"title":["Course management systems in higher education: understanding student experiences"],"prefix":"10.1108","volume":"6","author":[{"given":"Allan","family":"Yuen","sequence":"first","affiliation":[]},{"given":"Robert","family":"Fox","sequence":"additional","affiliation":[]},{"given":"Angie","family":"Sun","sequence":"additional","affiliation":[]},{"given":"Liping","family":"Deng","sequence":"additional","affiliation":[]}],"member":"140","reference":[{"key":"key2021010502073642700_b1","doi-asserted-by":"crossref","unstructured":"Alexander, S. (2001), \u201cE\u2010learning developments and experiences\u201d, Education\u2009+\u2009Training, Vol. 43 Nos. 4\/5, pp. 240\u20108.","DOI":"10.1108\/00400910110399247"},{"key":"key2021010502073642700_b2","unstructured":"Benson, R. and Palaskas, T. (2006), \u201cIntroducing a new learning management system: an institutional case study\u201d, Australasian Journal of Educational Technology, Vol. 22 No. 4, pp. 548\u201067."},{"key":"key2021010502073642700_b3","unstructured":"Bransford, J.D., Brown, A.L. and Cocking, R.R. (Eds) (2000), How People Learn: Brain, Mind, Experience, and School, National Academy Press, Washington, DC."},{"key":"key2021010502073642700_b4","unstructured":"Bressler, L.A. and Bressler, M.E. (2007), \u201cThe relationship between self\u2010esteem and self\u2010efficacy among distance learning students in accounting information systems online classes\u201d, International Journal of Innovation and Learning, Vol. 4 No. 3, pp. 274\u201089."},{"key":"key2021010502073642700_b5","unstructured":"Cheung, W. and Huang, W. (2005), \u201cProposing a framework to assess Internet usage in university education: an empirical investigation from a student's perspective\u201d, British Journal of Educational Technology, Vol. 36 No. 2, pp. 237\u201053."},{"key":"key2021010502073642700_b6","unstructured":"Choi, Y.B., Abbott, T.A., Arthur, M.A. and Hill, D.N. (2007), \u201cToward a future wireless classroom paradigm\u201d, International Journal of Innovation and Learning, Vol. 4 No. 1, pp. 14\u201025."},{"key":"key2021010502073642700_b7","unstructured":"Collis, B. and Moonen, J. (2001), Flexible Learning in a Digital World: Experiences and Expectations, Kogan Page, London."},{"key":"key2021010502073642700_b8","unstructured":"Concannon, F., Flynn, A. and Campbell, M. (2005), \u201cWhat campus\u2010based students think about the quality and benefits of e\u2010learning\u201d, British Journal of Educational Technology, Vol. 36 No. 3, pp. 501\u201012."},{"key":"key2021010502073642700_b9","unstructured":"Cook\u2010Sather, A. (2002), \u201cAuthorizing students' perspectives: toward trust, dialogue, and change in education\u201d, Educational Researcher, Vol. 31 No. 4, pp. 3\u201014."},{"key":"key2021010502073642700_b10","unstructured":"Cook\u2010Sather, A. and Shultz, J. (2001), \u201cStarting where the learner is: listening to students\u201d, in Shultz, J. and Cook\u2010Sather, A. (Eds), In Our Own Words: Students' Perspectives on School, Rowman & Littlefield, Lanham, MD, pp. 1\u201017."},{"key":"key2021010502073642700_b11","unstructured":"D'Angelo, J.M. and Woosley, S.A. (2007), \u201cTechnology in the classroom: friend or foe\u201d, Education, Vol. 127 No. 4, pp. 462\u201071."},{"key":"key2021010502073642700_b12","unstructured":"Dabbagh, N. and Bannan\u2010Ritland, B. (2005), Online Learning: Concepts, Strategies, and Application, Pearson, Merrill Prentice Hall, Upper Saddle River, NJ."},{"key":"key2021010502073642700_b13","unstructured":"Davis, F.D. (1989), \u201cPerceived usefulness, perceived ease of use, and user acceptance of information technology\u201d, MIS Quarterly, Vol. 13 No. 3, pp. 319\u201040."},{"key":"key2021010502073642700_b14","unstructured":"Davis, L.R., Johnson, D.L. and Vician, C. (2005), \u201cTechnology\u2010mediated learning and prior academic performance\u201d, International Journal of Innovation and Learning, Vol. 2 No. 4, pp. 386\u2010401."},{"key":"key2021010502073642700_b15","unstructured":"Finkelstein, J. and Pittinsky, M. (2003), \u201cThe evolving role of course management system providers in the transformation of education: an interview with Blackboard's Matthew Pittinsky\u201d, The Technology Source, January\/February."},{"key":"key2021010502073642700_b16","unstructured":"Gibbons, S. (2005), \u201cCourse management systems\u201d, Library Technology Reports, Vol. 41 No. 3, pp. 7\u201011."},{"key":"key2021010502073642700_b17","unstructured":"Gunn, C. (2003), \u201cDominant or different: gender issues in computer supported learning\u201d, Journal of Asynchronous Learning Networks, Vol. 7 No. 1, pp. 14\u201030."},{"key":"key2021010502073642700_b18","unstructured":"Harrington, C.F., Gordon, S.A. and Schibik, T.J. (2004), \u201cCourse management system utilization and implications for practice: a national survey of department chairpersons\u201d [electronic version], Online Journal of Distance Learning Administration, 7, available at: www.westga.edu\/\u223cdistance\/ojdla\/winter74\/harrington74.htm (accessed 2 April 2007)."},{"key":"key2021010502073642700_b19","unstructured":"Hiltz, S.R. (1994), The Virtual Classroom: Learning Without Limits Via Computer Networks, Ablex Publishing, Norwood, NJ."},{"key":"key2021010502073642700_b20","doi-asserted-by":"crossref","unstructured":"Inoue, Y. (2007), \u201cUniversity students' perceptions of computer technology experiences: questionnaire results and analysis\u201d, in Inoue, Y. (Ed.), Technology and Diversity in Higher Education: New Challenges, Information Science Publishing, Hershey, PA, pp. 122\u201045.","DOI":"10.4018\/978-1-59904-316-6.ch007"},{"key":"key2021010502073642700_b21","unstructured":"Katz, R.N. (2003), \u201cBalancing technology and tradition: the example of course management systems\u201d, Educause Review, Vol. 38 No. 4, pp. 48\u201059."},{"key":"key2021010502073642700_b22","doi-asserted-by":"crossref","unstructured":"Levy, Y. (2006), Assessing the Value of E\u2010Learning Systems, Information Science Publishing, Hershey, PA.","DOI":"10.4018\/978-1-59140-726-3"},{"key":"key2021010502073642700_b23","unstructured":"Liao, K., Lu, J. and Yi, Y. (2007), \u201cResearch on humanised web\u2010based learning model\u201d, International Journal of Innovation and Learning, Vol. 4 No. 2, pp. 186\u201096."},{"key":"key2021010502073642700_b24","unstructured":"Liu, C.C. and Chen, S.Y. (2005), \u201cDeterminants of knowledge sharing of e\u2010learners\u201d, International Journal of Innovation and Learning, Vol. 2 No. 4, pp. 434\u201045."},{"key":"key2021010502073642700_b25","unstructured":"L\u00f6fstr\u00f6m, E. and Nevgi, A. (2007), \u201cFrom strategic planning to meaningful learning: diverse perspectives on the development of web\u2010based teaching and learning in higher education\u201d, British Journal of Educational Technology, Vol. 38 No. 2, pp. 312\u201024."},{"key":"key2021010502073642700_b26","doi-asserted-by":"crossref","unstructured":"McCarthy, J. and Wright, P. (2004), Technology as Experience, The MIT Press, Cambridge, MA.","DOI":"10.1145\/1015530.1015549"},{"key":"key2021010502073642700_b27","doi-asserted-by":"crossref","unstructured":"McConachie, J., Danaher, P.A., Luck, J. and Jones, D. (2005), \u201cCentral Queensland University's course management systems: accelerator or brake in engaging change\u201d [electronic version], International Review of Research in Open and Distance Learning, 6, available at: www.irrodl.org\/index.php\/irrodl\/article\/view\/219\/869 (accessed 26 August 2007).","DOI":"10.19173\/irrodl.v6i1.219"},{"key":"key2021010502073642700_b28","unstructured":"McGee, P., Carmean, C. and Jafari, A. (2006), \u201cManaging courses defining learning: what faculty, students, and administrators want\u201d, Educause, Vol. 41 No. 4, pp. 50\u201070."},{"key":"key2021010502073642700_b29","unstructured":"Morgan, G. (2003), Faculty Use of Course Management Systems, Vol. 2, Research Study from the EDUCAUSE Centre for Applied Research. (ECAR), Educause, Boulder, CO."},{"key":"key2021010502073642700_b30","unstructured":"Petrova, K. (2007), \u201cMobile learning as a mobile business application\u201d, International Journal of Innovation and Learning, Vol. 4 No. 1, pp. 1\u201013."},{"key":"key2021010502073642700_b31","unstructured":"Salaway, G., Caruso, J.B., Nelson, M.R. and Dede, C. (2007), The ECAR Study of Undergraduate Students and Information Technology 2007, EDUCAUSE Center for Applied Research, Boulder, CO."},{"key":"key2021010502073642700_b32","unstructured":"Sharpe, R., Benfield, G., Lessner, E. and DeCicco, E. (2005), \u201cFinal report: Scoping study for the pedagogy strand of the JISC learning programme\u201d, unpublished internal report, available at: www.jisc.ac.uk\/uploaded_documents\/scoping%20study%20final%20report%20v4.1.doc (accessed 18 October 2007)."},{"key":"key2021010502073642700_b33","doi-asserted-by":"crossref","unstructured":"Surry, D.W., Ensminger, D.C. and Haab, M. (2005), \u201cA model for integrating instructional technology into higher education\u201d, British Journal of Educational Technology, Vol. 36 No. 2, pp. 327\u20109.","DOI":"10.1111\/j.1467-8535.2005.00461.x"},{"key":"key2021010502073642700_b34","unstructured":"Tapscott, D. and Williams, A.D. (2007), Wikinomics: How Mass Collaboration Changes Everything, Atlantic Books, London."},{"key":"key2021010502073642700_b35","unstructured":"Vonderwell, S. and Zachariah, S. (2005), \u201cFactors that influence participation in online learning\u201d, Journal of Research on Technology in Education, Vol. 38 No. 2, pp. 213\u201030."}],"container-title":["Interactive Technology and Smart Education"],"original-title":[],"language":"en","link":[{"URL":"http:\/\/www.emeraldinsight.com\/doi\/full-xml\/10.1108\/17415650911005393","content-type":"unspecified","content-version":"vor","intended-application":"text-mining"},{"URL":"https:\/\/www.emerald.com\/insight\/content\/doi\/10.1108\/17415650911005393\/full\/xml","content-type":"application\/xml","content-version":"vor","intended-application":"text-mining"},{"URL":"https:\/\/www.emerald.com\/insight\/content\/doi\/10.1108\/17415650911005393\/full\/html","content-type":"unspecified","content-version":"vor","intended-application":"similarity-checking"}],"deposited":{"date-parts":[[2025,7,25]],"date-time":"2025-07-25T00:21:28Z","timestamp":1753402888000},"score":1,"resource":{"primary":{"URL":"http:\/\/www.emerald.com\/itse\/article\/6\/3\/189-205\/430888"}},"subtitle":[],"short-title":[],"issued":{"date-parts":[[2009,8,20]]},"references-count":35,"journal-issue":{"issue":"3","published-print":{"date-parts":[[2009,8,20]]}},"alternative-id":["10.1108\/17415650911005393"],"URL":"https:\/\/doi.org\/10.1108\/17415650911005393","relation":{},"ISSN":["1741-5659"],"issn-type":[{"type":"print","value":"1741-5659"}],"subject":[],"published":{"date-parts":[[2009,8,20]]}}}