{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2026,3,28]],"date-time":"2026-03-28T06:07:46Z","timestamp":1774678066048,"version":"3.50.1"},"reference-count":108,"publisher":"Emerald","issue":"2","content-domain":{"domain":[],"crossmark-restriction":false},"short-container-title":[],"published-print":{"date-parts":[[2026,2,26]]},"abstract":"<jats:sec>\n                    <jats:title>Purpose<\/jats:title>\n                    <jats:p>As the new frontier in online healthcare innovation, mobile health consultation (MHC) is transforming how traditional healthcare is delivered. Despite being known on a large scale for its benefits, MHC still faces consumer resistance. MHC is a technology-enabled service, so an in-depth analysis of consumer resistance from the perspective of technology is crucial to enhance service adoption. This study sought to determine the mechanism by which two information technology (IT)-specific traits \u2013 IT affordance and IT identity \u2013 influence consumer resistance to MHC during consumer\u2013platform interactions.<\/jats:p>\n                  <\/jats:sec>\n                  <jats:sec>\n                    <jats:title>Design\/methodology\/approach<\/jats:title>\n                    <jats:p>We used the Credamo platform to gather data from 786 users with medical consulting experience to validate the resulting relationships.<\/jats:p>\n                  <\/jats:sec>\n                  <jats:sec>\n                    <jats:title>Findings<\/jats:title>\n                    <jats:p>Based on partial least squares structural equation modeling, three of the six IT affordances (visibility, searching and guidance shopping) exerted a significant positive influence on IT identity, while trigger attending and association affordance had no significant effect on IT identity. Persistence affordance was negatively associated with IT identity, and IT identity negatively influenced consumer resistance to MHC.<\/jats:p>\n                  <\/jats:sec>\n                  <jats:sec>\n                    <jats:title>Originality\/value<\/jats:title>\n                    <jats:p>Academically, this empirical paper primarily contributes to the MHC literature and the theory of IT affordance and IT identity. Practically, several valuable guidance for MHC platforms is provided.<\/jats:p>\n                  <\/jats:sec>","DOI":"10.1108\/ajim-01-2024-0036","type":"journal-article","created":{"date-parts":[[2024,9,27]],"date-time":"2024-09-27T13:29:01Z","timestamp":1727443741000},"page":"336-366","source":"Crossref","is-referenced-by-count":7,"title":["Consumer resistance to mobile health consultation: the role of IT affordances and IT identity"],"prefix":"10.1108","volume":"78","author":[{"ORCID":"https:\/\/orcid.org\/0000-0003-0672-3712","authenticated-orcid":true,"given":"Wenjing","family":"Zhang","sequence":"first","affiliation":[{"name":"School of Management, Harbin Institute of Technology , ,","place":["Harbin, China"]}],"role":[{"role":"author","vocabulary":"crossref"}]},{"given":"Mengdi","family":"Wang","sequence":"additional","affiliation":[{"name":"School of Management, Harbin Institute of Technology , ,","place":["Weihai, China"]}],"role":[{"role":"author","vocabulary":"crossref"}]},{"given":"Dong","family":"Li","sequence":"additional","affiliation":[{"name":"School of Management, Harbin Institute of Technology , ,","place":["Harbin, China"]}],"role":[{"role":"author","vocabulary":"crossref"}]}],"member":"140","published-online":{"date-parts":[[2024,9,27]]},"reference":[{"issue":"2","key":"2026022600021587300_ref001","doi-asserted-by":"publisher","DOI":"10.2196\/16407","article-title":"Barriers and facilitators that influence telemedicine-based, real-time, online consultation at patients' homes: systematic literature review","volume":"22","author":"Almathami","year":"2020","journal-title":"Journal of Medical Internet Research"},{"issue":"1","key":"2026022600021587300_ref002","doi-asserted-by":"publisher","first-page":"141","DOI":"10.1089\/tmj.2022.0527","article-title":"Empirical evidence of internal and external factors influencing users' motivation toward teleconsultation use","volume":"30","author":"Almathami","year":"2023","journal-title":"Telemedicine and e-Health"},{"key":"2026022600021587300_ref003","doi-asserted-by":"publisher","first-page":"58","DOI":"10.1016\/j.ijinfomgt.2019.03.005","article-title":"Mobile technology identity and self-efficacy: implications for the adoption of clinically supported mobile health apps","volume":"49","author":"Balapour","year":"2019","journal-title":"International Journal of Information Management"},{"issue":"12","key":"2026022600021587300_ref004","doi-asserted-by":"publisher","first-page":"3350","DOI":"10.1108\/md-07-2021-0900","article-title":"Why online consumers have the urge to buy impulsively: roles of serendipity, trust and flow experience","volume":"60","author":"Bao","year":"2022","journal-title":"Management Decision"},{"key":"2026022600021587300_ref005","doi-asserted-by":"publisher","DOI":"10.1016\/j.technovation.2022.102547","article-title":"Digital transformation of healthcare during the Covid-19 pandemic: patients' teleconsultation acceptance and trusting beliefs","volume":"120","author":"Baudier","year":"2023","journal-title":"Technovation"},{"issue":"2","key":"2026022600021587300_ref006","doi-asserted-by":"publisher","DOI":"10.1016\/j.im.2019.05.003","article-title":"How to perform and report an impactful analysis using partial least squares: guidelines for confirmatory and explanatory is research","volume":"57","author":"Benitez","year":"2020","journal-title":"Information & Management"},{"issue":"4","key":"2026022600021587300_ref007","doi-asserted-by":"publisher","first-page":"931","DOI":"10.25300\/misq\/2015\/39.4.9","article-title":"Me, My self, and I(T): conceptualizing information technology identity and its implications","volume":"39","author":"Carter","year":"2015","journal-title":"MIS Quarterly"},{"issue":"3","key":"2026022600021587300_ref008","doi-asserted-by":"publisher","first-page":"983","DOI":"10.25300\/misq\/2020\/14607","article-title":"Information technology identity: a key determinant of it feature and exploratory usage","volume":"44","author":"Carter","year":"2020","journal-title":"MIS Quarterly"},{"issue":"5","key":"2026022600021587300_ref009","doi-asserted-by":"publisher","first-page":"1313","DOI":"10.17705\/1jais.00638","article-title":"It identity: a measure and empirical investigation of its utility to is research","volume":"21","author":"Carter","year":"2020","journal-title":"Journal of the Association for Information Systems"},{"issue":"4","key":"2026022600021587300_ref010","doi-asserted-by":"publisher","first-page":"689","DOI":"10.2307\/20650323","article-title":"Interpretation of formative measurement in information systems research","volume":"33","author":"Cenfetelli","year":"2009","journal-title":"MIS Quarterly"},{"issue":"12","key":"2026022600021587300_ref011","doi-asserted-by":"publisher","first-page":"2571","DOI":"10.1108\/imds-09-2020-0550","article-title":"Investigating the role of social identification on impulse buying in mobile social commerce: a cross-cultural comparison","volume":"121","author":"Chen","year":"2021","journal-title":"Industrial Management & Data Systems"},{"issue":"3","key":"2026022600021587300_ref012","doi-asserted-by":"publisher","first-page":"287","DOI":"10.1080\/10864415.2021.1943170","article-title":"Understanding the role of affordances in promoting social commerce engagement","volume":"25","author":"Chen","year":"2021","journal-title":"International Journal of Electronic Commerce"},{"key":"2026022600021587300_ref013","doi-asserted-by":"publisher","DOI":"10.1016\/j.dss.2023.114048","article-title":"Impact of online physician service quality on patients' adoption behavior across different stages: an elaboration likelihood perspective","volume":"176","author":"Chen","year":"2024","journal-title":"Decision Support Systems"},{"issue":"7","key":"2026022600021587300_ref014","doi-asserted-by":"publisher","DOI":"10.2196\/29170","article-title":"Consultation pricing of the online health care service in China: hierarchical linear regression approach","volume":"23","author":"Chiu","year":"2021","journal-title":"Journal of Medical Internet Research"},{"issue":"4","key":"2026022600021587300_ref015","doi-asserted-by":"publisher","first-page":"449","DOI":"10.1108\/jsm-01-2018-0046","article-title":"Factors for and against resistance to Smart services: role of consumer lifestyle and ecosystem related variables","volume":"33","author":"Chouk","year":"2019","journal-title":"Journal of Services Marketing"},{"issue":"4","key":"2026022600021587300_ref016","doi-asserted-by":"publisher","first-page":"263","DOI":"10.1111\/j.1467-8551.2006.00500.x","article-title":"Formative versus reflective indicators in organizational measure development: a comparison and empirical illustration","volume":"17","author":"Diamantopoulos","year":"2006","journal-title":"British Journal of Management"},{"issue":"1","key":"2026022600021587300_ref017","doi-asserted-by":"publisher","first-page":"15","DOI":"10.1108\/jabs-02-2021-0066","article-title":"Exploring the switching intention of patients to E-health consultations platforms: blending inertia with push\u2013pull\u2013mooring framework","volume":"17","author":"Dogra","year":"2022","journal-title":"Journal of Asia Business Studies"},{"key":"2026022600021587300_ref018","doi-asserted-by":"publisher","first-page":"49","DOI":"10.1016\/j.ijinfomgt.2018.06.002","article-title":"Social tie formation in Chinese online social commerce: the role of it affordances","volume":"42","author":"Dong","year":"2018","journal-title":"International Journal of Information Management"},{"key":"2026022600021587300_ref019","doi-asserted-by":"publisher","DOI":"10.3389\/fpsyg.2022.1082981","article-title":"Understanding the influencing mechanism of users' participation in live streaming shopping: a socio-technical perspective","volume":"13","author":"Dong","year":"2023","journal-title":"Frontiers in Psychology"},{"issue":"1","key":"2026022600021587300_ref020","doi-asserted-by":"publisher","DOI":"10.1016\/j.im.2020.103313","article-title":"How does it identity affect individuals' use behaviors associated with personal health devices (Phds)? An empirical study","volume":"58","author":"Esmaeilzadeh","year":"2020","journal-title":"Information & Management"},{"issue":"3","key":"2026022600021587300_ref021","doi-asserted-by":"publisher","DOI":"10.2196\/28282","article-title":"The influence of gamification and information technology identity on postadoption behaviors of health and fitness app users: empirical study in the United States","volume":"9","author":"Esmaeilzadeh","year":"2021","journal-title":"JMIR Serious Games"},{"issue":"3","key":"2026022600021587300_ref022","doi-asserted-by":"publisher","first-page":"377","DOI":"10.1016\/j.im.2018.07.011","article-title":"An app a day keeps a customer connected: explicating loyalty to brands and branded applications through the lens of affordance and service-dominant logic","volume":"56","author":"Fang","year":"2019","journal-title":"Information & Management"},{"issue":"4","key":"2026022600021587300_ref023","doi-asserted-by":"publisher","DOI":"10.1016\/j.ipm.2022.102969","article-title":"The effect of technical and functional quality on online physician selection: moderation effect of competition intensity","volume":"59","author":"Fang","year":"2022","journal-title":"Information Processing & Management"},{"issue":"12","key":"2026022600021587300_ref024","doi-asserted-by":"publisher","first-page":"1463","DOI":"10.1002\/asi.24747","article-title":"How does family support influence digital immigrants' extended use of smartphones? An empirical study based on it identity theory","volume":"74","author":"Fang","year":"2023","journal-title":"Journal of the Association for Information Science and Technology"},{"issue":"5","key":"2026022600021587300_ref025","doi-asserted-by":"publisher","first-page":"1617","DOI":"10.1108\/intr-10-2020-0554","article-title":"Research on the identification of medical service quality factors: based on a data-driven method","volume":"32","author":"Gao","year":"2022","journal-title":"Internet Research"},{"key":"2026022600021587300_ref026","volume-title":"The Ecological Approach to Visual Perception","author":"Gibson","year":"1979"},{"key":"2026022600021587300_ref027","doi-asserted-by":"publisher","first-page":"286","DOI":"10.3389\/fpubh.2019.00286","article-title":"Factors influencing the adoption of online health consultation services: the role of subjective norm, trust, perceived benefit, and offline habit","volume":"7","author":"Gong","year":"2019","journal-title":"Frontiers in Public Health"},{"key":"2026022600021587300_ref028","doi-asserted-by":"publisher","DOI":"10.1016\/j.techsoc.2020.101510","article-title":"Factors that determine a patient's willingness to physician selection in online healthcare communities: a trust theory perspective","volume":"64","author":"Gong","year":"2021","journal-title":"Technology in Society"},{"issue":"6","key":"2026022600021587300_ref029","doi-asserted-by":"publisher","first-page":"1990","DOI":"10.1108\/md-02-2021-0268","article-title":"Users' response toward online doctor consultation platforms: Sor approach","volume":"60","author":"Goyal","year":"2021","journal-title":"Management Decision"},{"issue":"2","key":"2026022600021587300_ref030","doi-asserted-by":"publisher","first-page":"139","DOI":"10.2753\/mtp1069-6679190202","article-title":"Pls-sem: indeed a Silver Bullet","volume":"19","author":"Hair","year":"2014","journal-title":"Journal of Marketing Theory and Practice"},{"issue":"11","key":"2026022600021587300_ref031","doi-asserted-by":"publisher","first-page":"2390","DOI":"10.1080\/0144929x.2021.1928287","article-title":"Antecedents of is infusion behaviours: an integrated it identity and empowerment perspective","volume":"41","author":"Hassandoust","year":"2021","journal-title":"Behaviour & Information Technology"},{"issue":"2","key":"2026022600021587300_ref032","doi-asserted-by":"publisher","first-page":"441","DOI":"10.1177\/s0038038501000219","article-title":"Technologies, texts and affordances","volume":"35","author":"Hutchby","year":"2001","journal-title":"Sociology"},{"issue":"5","key":"2026022600021587300_ref033","doi-asserted-by":"publisher","first-page":"1439","DOI":"10.1108\/itp-10-2019-0548","article-title":"Does multitasking computer self-efficacy mitigate the impact of social media affordances on overload and fatigue among professionals?","volume":"34","author":"Islam","year":"2020","journal-title":"Information Technology & People"},{"key":"2026022600021587300_ref034","doi-asserted-by":"publisher","DOI":"10.1016\/j.techsoc.2019.101212","article-title":"Investigating acceptance of telemedicine services through an extended technology acceptance model (Tam)","volume":"60","author":"Kamal","year":"2020","journal-title":"Technology in Society"},{"key":"2026022600021587300_ref035","doi-asserted-by":"publisher","DOI":"10.1016\/j.ijinfomgt.2019.102044","article-title":"\u2018Context\u2019 in healthcare information technology resistance: a systematic review of extant literature and agenda for future research","volume":"51","author":"Kumar","year":"2020","journal-title":"International Journal of Information Management"},{"issue":"4","key":"2026022600021587300_ref036","doi-asserted-by":"publisher","first-page":"1501","DOI":"10.1108\/imds-12-2023-0951","article-title":"Exploring online social platform affordances for digital creators: a multi-method approach using qualitative and configurational analysis","volume":"124","author":"Lee","year":"2024","journal-title":"Industrial Management & Data Systems"},{"issue":"2","key":"2026022600021587300_ref037","doi-asserted-by":"publisher","first-page":"117","DOI":"10.1016\/j.jsis.2018.03.003","article-title":"An affordance perspective of enterprise social media and organizational socialization","volume":"27","author":"Leidner","year":"2018","journal-title":"The Journal of Strategic Information Systems"},{"issue":"1","key":"2026022600021587300_ref038","doi-asserted-by":"publisher","first-page":"147","DOI":"10.2307\/23043493","article-title":"When flexible routines meet flexible technologies: affordance, constraint, and the imbrication of human and material agencie","volume":"35","author":"Leonardi","year":"2011","journal-title":"MIS Quarterly"},{"issue":"18","key":"2026022600021587300_ref039","doi-asserted-by":"publisher","first-page":"6895","DOI":"10.3390\/ijerph17186895","article-title":"Healthcare at your fingertips: the acceptance and adoption of mobile medical treatment services among Chinese users","volume":"17","author":"Li","year":"2020","journal-title":"International Journal of Environmental Research and Public Health"},{"key":"2026022600021587300_ref040","doi-asserted-by":"publisher","DOI":"10.1016\/j.ijinfomgt.2019.102054","article-title":"Patients' emotional bonding with Mhealth apps: an attachment perspective on patients' use of Mhealth applications","volume":"51","author":"Li","year":"2020","journal-title":"International Journal of Information Management"},{"key":"2026022600021587300_ref041","doi-asserted-by":"publisher","DOI":"10.1016\/j.jretconser.2021.102478","article-title":"How attachment affects user stickiness on live streaming platforms: a socio-technical approach perspective","volume":"60","author":"Li","year":"2021","journal-title":"Journal of Retailing and Consumer Services"},{"key":"2026022600021587300_ref042","doi-asserted-by":"publisher","DOI":"10.1016\/j.techfore.2023.122921","article-title":"Can Ai chatbots help retain customers? An integrative perspective using affordance theory and service-domain logic","volume":"197","author":"Li","year":"2023","journal-title":"Technological Forecasting and Social Change"},{"key":"2026022600021587300_ref043","doi-asserted-by":"publisher","DOI":"10.1016\/j.tele.2024.102099","article-title":"Technology affordance, national polycontextuality, and customer loyalty in the cross-border E-commerce platform: a comparative study between China and South Korea","volume":"88","author":"Li","year":"2024","journal-title":"Telematics and Informatics"},{"issue":"1","key":"2026022600021587300_ref044","doi-asserted-by":"publisher","first-page":"59","DOI":"10.2307\/25148781","article-title":"Assimilation of enterprise systems: the effect of institutional pressures and the mediating role of top management","volume":"31","author":"Liang","year":"2007","journal-title":"MIS Quarterly"},{"issue":"2","key":"2026022600021587300_ref045","doi-asserted-by":"publisher","first-page":"373","DOI":"10.25300\/misq\/2019\/14360","article-title":"What users do besides problem-focused coping when facing it security threats: an emotion-focused coping perspective","volume":"43","author":"Liang","year":"2019","journal-title":"MIS Quarterly"},{"key":"2026022600021587300_ref046","doi-asserted-by":"publisher","DOI":"10.1016\/j.techfore.2021.120574","article-title":"Social media-enabled healthcare: a conceptual model of social media affordances, online social support, and health behaviors and outcomes","volume":"166","author":"Lin","year":"2021","journal-title":"Technological Forecasting and Social Change"},{"issue":"2","key":"2026022600021587300_ref047","doi-asserted-by":"publisher","first-page":"213","DOI":"10.1016\/j.im.2018.05.009","article-title":"Understanding the interplay of social commerce affordances and swift Guanxi: an empirical study","volume":"56","author":"Lin","year":"2019","journal-title":"Information & Management"},{"key":"2026022600021587300_ref048","doi-asserted-by":"publisher","DOI":"10.1016\/j.elerap.2021.101103","article-title":"Factors influencing consumers' continuous purchase intention on fresh food E-commerce platforms: an organic foods-centric empirical investigation","volume":"50","author":"Lin","year":"2021","journal-title":"Electronic Commerce Research and Applications"},{"key":"2026022600021587300_ref049","doi-asserted-by":"publisher","DOI":"10.1016\/j.ijmedinf.2023.105198","article-title":"Exploration of the nonlinear relationship between social support and the establishment of long-term doctor\u2013patient relationships: an empirical analysis based on virtual doctor teams","volume":"178","author":"Liu","year":"2023","journal-title":"International Journal of Medical Informatics"},{"issue":"5","key":"2026022600021587300_ref050","doi-asserted-by":"publisher","DOI":"10.2196\/21831","article-title":"Influence mechanism of the affordances of Chronic disease management apps on continuance intention: questionnaire study","volume":"9","author":"Liu","year":"2021","journal-title":"Jmir Mhealth and Uhealth"},{"issue":"5","key":"2026022600021587300_ref051","doi-asserted-by":"publisher","DOI":"10.1016\/j.im.2020.103360","article-title":"Doctors' provision of online health consultation service and patient review valence: evidence from a Quasi-experiment","volume":"59","author":"Liu","year":"2022","journal-title":"Information & Management"},{"issue":"4","key":"2026022600021587300_ref052","doi-asserted-by":"publisher","DOI":"10.1016\/j.ipm.2023.103413","article-title":"Better interaction performance attracts more chronic patients? Evidence from an online health platform","volume":"60","author":"Liu","year":"2023","journal-title":"Information Processing & Management"},{"issue":"4","key":"2026022600021587300_ref053","doi-asserted-by":"publisher","DOI":"10.1016\/j.ipm.2023.103362","article-title":"Does voice matter? Investigating patient satisfaction on mobile health consultation","volume":"60","author":"Liu","year":"2023","journal-title":"Information Processing & Management"},{"key":"2026022600021587300_ref054","doi-asserted-by":"publisher","DOI":"10.1016\/j.jretconser.2022.103024","article-title":"Perceived values, platform attachment and repurchase intention in on-demand service platforms: a cognition-affection-conation perspective","volume":"67","author":"Lu","year":"2022","journal-title":"Journal of Retailing and Consumer Services"},{"issue":"3","key":"2026022600021587300_ref055","doi-asserted-by":"publisher","first-page":"1718","DOI":"10.3390\/ijerph20031718","article-title":"Counseling for health: how psychological distance influences continuance intention towards mobile medical consultation","volume":"20","author":"Lu","year":"2023","journal-title":"International Journal of Environmental Research and Public Health"},{"issue":"15-16","key":"2026022600021587300_ref056","doi-asserted-by":"publisher","first-page":"1460","DOI":"10.1080\/0267257x.2019.1667856","article-title":"Impact of privacy concerns on resistance to Smart services: does the \u2018Big Brother effect\u2019 matter?","volume":"35","author":"Mani","year":"2019","journal-title":"Journal of Marketing Management"},{"issue":"10","key":"2026022600021587300_ref057","doi-asserted-by":"publisher","first-page":"609","DOI":"10.17705\/1jais.00176","article-title":"A foundation for the study of it effects: a new look at Desanctis and Poole's concepts of structural features and spirit","volume":"9","author":"Markus","year":"2008","journal-title":"Journal of the Association for Information Systems"},{"key":"2026022600021587300_ref058","doi-asserted-by":"crossref","DOI":"10.24251\/HICSS.2021.321","article-title":"Identity in the digital age: a review of information technology identity (Itid) research in information systems","author":"Mosafer","year":"2021"},{"key":"2026022600021587300_ref059","doi-asserted-by":"publisher","DOI":"10.1016\/j.ijinfomgt.2021.102362","article-title":"Spanning from diagnosticity to serendipity: an empirical investigation of consumer responses to product presentation","volume":"60","author":"Niu","year":"2021","journal-title":"International Journal of Information Management"},{"issue":"6","key":"2026022600021587300_ref060","doi-asserted-by":"publisher","first-page":"977","DOI":"10.1111\/isj.12288","article-title":"The mediating influence of smartwatch identity on deep use and innovative individual performance","volume":"30","author":"Ogbanufe","year":"2020","journal-title":"Information Systems Journal"},{"key":"2026022600021587300_ref061","volume-title":"The Routledge Companion to Management Information Systems","author":"Olga Volkoff","year":"2017"},{"key":"2026022600021587300_ref062","doi-asserted-by":"publisher","DOI":"10.3389\/fpubh.2023.1121290","article-title":"Switching from offline to online health consultation in the post-pandemic era: the role of perceived pandemic risk","volume":"11","author":"Pan","year":"2023","journal-title":"Frontiers in Public Health"},{"issue":"4","key":"2026022600021587300_ref063","doi-asserted-by":"publisher","first-page":"623","DOI":"10.2307\/25148814","article-title":"Specifying formative constructs in information systems research","volume":"31","author":"Petter","year":"2007","journal-title":"MIS Quarterly"},{"key":"2026022600021587300_ref064","doi-asserted-by":"publisher","DOI":"10.1016\/j.ijmedinf.2022.104707","article-title":"Data privacy concerns and use of telehealth in the aged care context: an integrative review and research agenda","volume":"160","author":"Pool","year":"2022","journal-title":"International Journal of Medical Informatics"},{"key":"2026022600021587300_ref065","article-title":"Affordance theory in the is discipline: a review and synthesis of the literature","author":"Pozzi","year":"2014"},{"key":"2026022600021587300_ref066","doi-asserted-by":"publisher","first-page":"52","DOI":"10.1016\/j.chb.2018.09.024","article-title":"How reliable are self-assessments using mobile technology in healthcare? The effects of technology identity and self-efficacy","volume":"91","author":"Reychav","year":"2019","journal-title":"Computers in Human Behavior"},{"issue":"2","key":"2026022600021587300_ref067","doi-asserted-by":"publisher","first-page":"204","DOI":"10.1016\/j.apmrv.2022.09.002","article-title":"Actual purchases on Instagram live shopping: the influence of live shopping engagement and information technology affordance","volume":"28","author":"Saffanah","year":"2023","journal-title":"Asia Pacific Management Review"},{"key":"2026022600021587300_ref068","doi-asserted-by":"publisher","DOI":"10.1016\/j.jbusres.2023.114404","article-title":"The impact of electronic word-of-mouth on patients' choices in online health communities: a cross-media perspective","volume":"173","author":"Shan","year":"2024","journal-title":"Journal of Business Research"},{"issue":"2","key":"2026022600021587300_ref069","doi-asserted-by":"publisher","first-page":"224","DOI":"10.1108\/jcm-03-2021-4555","article-title":"How does dataveillance drive consumer online payment resistance?","volume":"40","author":"Shankar","year":"2023","journal-title":"Journal of Consumer Marketing"},{"issue":"7","key":"2026022600021587300_ref070","doi-asserted-by":"publisher","first-page":"1331","DOI":"10.1108\/imds-11-2019-0614","article-title":"Examining user satisfaction and stickiness in social networking sites from a technology affordance lens: uncovering the moderating effect of user experience","volume":"120","author":"Shao","year":"2020","journal-title":"Industrial Management & Data Systems"},{"issue":"6","key":"2026022600021587300_ref071","doi-asserted-by":"publisher","first-page":"2120","DOI":"10.1108\/intr-10-2020-0593","article-title":"Short video apps as a health information source: an investigation of affordances, user experience and users' intention to continue the use of Tiktok","volume":"31","author":"Song","year":"2021","journal-title":"Internet Research"},{"key":"2026022600021587300_ref072","volume-title":"Online Doctor Consultations-Worldwide","author":"Statista","year":"2024"},{"key":"2026022600021587300_ref073","doi-asserted-by":"publisher","first-page":"5270","DOI":"10.1109\/hicss.2016.651","article-title":"Analyzing the concept of affordances in information systems","author":"Stendal","year":"2016"},{"key":"2026022600021587300_ref074","doi-asserted-by":"publisher","DOI":"10.1016\/j.elerap.2019.100886","article-title":"How live streaming influences purchase intentions in social commerce: an it affordance perspective","volume":"37","author":"Sun","year":"2019","journal-title":"Electronic Commerce Research and Applications"},{"key":"2026022600021587300_ref075","doi-asserted-by":"publisher","DOI":"10.1016\/j.tele.2020.101402","article-title":"Enterprise social media affordances as enablers of knowledge transfer and creative performance: an empirical study","volume":"51","author":"Sun","year":"2020","journal-title":"Telematics and Informatics"},{"key":"2026022600021587300_ref076","doi-asserted-by":"publisher","DOI":"10.1016\/j.ijinfomgt.2020.102200","article-title":"When digitalized customers meet digitalized services: a digitalized social cognitive perspective of Omnichannel service usage","volume":"54","author":"Sun","year":"2020","journal-title":"International Journal of Information Management"},{"key":"2026022600021587300_ref077","doi-asserted-by":"publisher","DOI":"10.1016\/j.ijinfomgt.2021.102359","article-title":"Impression management strategies on enterprise social media platforms: an affordance perspective","volume":"60","author":"Sun","year":"2021","journal-title":"International Journal of Information Management"},{"issue":"4","key":"2026022600021587300_ref078","doi-asserted-by":"publisher","first-page":"286","DOI":"10.1016\/j.ausmj.2020.06.014","article-title":"Consumers' resistance to digital innovations: a systematic review and framework development","volume":"28","author":"Talwar","year":"2020","journal-title":"Australasian Marketing Journal (AMJ)"},{"key":"2026022600021587300_ref079","doi-asserted-by":"publisher","DOI":"10.1016\/j.jretconser.2021.102667","article-title":"Why do people purchase from food delivery apps? A consumer value perspective","volume":"63","author":"Tandon","year":"2021","journal-title":"Journal of Retailing and Consumer Services"},{"key":"2026022600021587300_ref080","doi-asserted-by":"publisher","DOI":"10.1016\/j.pec.2023.108031","article-title":"Communication model in Chinese online medical consultations: insights and implications","volume":"118","author":"Wang","year":"2024","journal-title":"Patient Education and Counseling"},{"key":"2026022600021587300_ref081","doi-asserted-by":"publisher","DOI":"10.3389\/fpubh.2022.1075204","article-title":"Understanding older adults' intention to use patient-accessible electronic health records: based on the affordance lens","volume":"10","author":"Wang","year":"2023","journal-title":"Frontiers in Public Health"},{"issue":"1","key":"2026022600021587300_ref082","doi-asserted-by":"publisher","DOI":"10.1016\/j.ipm.2022.103136","article-title":"Role of brand engagement and Co-creation experience in online brand community continuance: a service-dominant logic perspective","volume":"60","author":"Wang","year":"2023","journal-title":"Information Processing & Management"},{"key":"2026022600021587300_ref083","doi-asserted-by":"publisher","DOI":"10.1016\/j.techfore.2021.121449","article-title":"Understanding the mechanism between it identity, it mindfulness and mobile health technology continuance intention: an extended expectation confirmation model","volume":"176","author":"Wu","year":"2022","journal-title":"Technological Forecasting and Social Change"},{"key":"2026022600021587300_ref084","doi-asserted-by":"publisher","DOI":"10.2196\/39089","article-title":"Online physician-patient interaction and patient satisfaction: empirical study of the internet hospital service","volume":"25","author":"Wu","year":"2023","journal-title":"Journal of Medical Internet Research"},{"key":"2026022600021587300_ref085","doi-asserted-by":"publisher","DOI":"10.1016\/j.dss.2023.114050","article-title":"Investigating patients' adoption of online medical advice","volume":"176","author":"Wu","year":"2024","journal-title":"Decision Support Systems"},{"key":"2026022600021587300_ref086","doi-asserted-by":"publisher","DOI":"10.1016\/j.jbusres.2023.114471","article-title":"How patients evaluate physicians in live video: an empirical study from a dual process perspective","volume":"173","author":"Xiao","year":"2024","journal-title":"Journal of Business Research"},{"key":"2026022600021587300_ref087","article-title":"Research on the influence of live streaming commerce affordances on consumers' impulse purchase intention based on Spss25.0 and Amos23.0","author":"Xie","year":"2021"},{"key":"2026022600021587300_ref088","doi-asserted-by":"publisher","first-page":"1","DOI":"10.1080\/10447318.2023.2250607","article-title":"Understanding the relationship between it affordance and consumers' purchase intention in E-commerce live streaming: the moderating effect of gender","author":"Xiong","year":"2023","journal-title":"International Journal of Human-Computer Interaction"},{"key":"2026022600021587300_ref089","doi-asserted-by":"publisher","DOI":"10.1016\/j.ijinfomgt.2022.102477","article-title":"How gamification drives consumer citizenship behaviour: the role of perceived gamification affordances","volume":"64","author":"Xu","year":"2022","journal-title":"International Journal of Information Management"},{"key":"2026022600021587300_ref090","doi-asserted-by":"publisher","first-page":"922","DOI":"10.1016\/j.jbusres.2022.02.032","article-title":"Peer-to-Peer accommodation platform affordance: scale development and empirical investigation","volume":"144","author":"Yan","year":"2022","journal-title":"Journal of Business Research"},{"key":"2026022600021587300_ref091","doi-asserted-by":"publisher","DOI":"10.1016\/j.jretconser.2023.103390","article-title":"How it affordances influence customer engagement in live streaming commerce? A dual-stage analysis of PLS-SEM and fsQCA","volume":"74","author":"Yan","year":"2023","journal-title":"Journal of Retailing and Consumer Services"},{"key":"2026022600021587300_ref092","doi-asserted-by":"publisher","DOI":"10.1016\/j.techsoc.2022.102142","article-title":"Social media affordances and fatigue: the role of privacy concerns, impression management concerns, and self-esteem","volume":"71","author":"Yang","year":"2022","journal-title":"Technology in Society"},{"issue":"3","key":"2026022600021587300_ref093","doi-asserted-by":"publisher","first-page":"983","DOI":"10.1007\/s10796-021-10117-9","article-title":"Re-examining the impact of multidimensional trust on patients' online medical consultation service continuance decision","volume":"24","author":"Yang","year":"2022","journal-title":"Information Systems Frontiers"},{"key":"2026022600021587300_ref094","doi-asserted-by":"publisher","DOI":"10.1016\/j.elerap.2023.101294","article-title":"How do you cope? Online medical consultation service uncertainty, coping strategies, and subsequent payment","volume":"61","author":"Yang","year":"2023","journal-title":"Electronic Commerce Research and Applications"},{"issue":"2","key":"2026022600021587300_ref095","doi-asserted-by":"publisher","first-page":"635","DOI":"10.1108\/itp-11-2021-0835","article-title":"Mobile health community loyalty development process in China: an empirical study from information seeking perspective","volume":"37","author":"Yang","year":"2023","journal-title":"Information Technology & People"},{"issue":"2","key":"2026022600021587300_ref096","doi-asserted-by":"publisher","first-page":"413","DOI":"10.1287\/isre.2017.0695","article-title":"Designing for diagnosticity and serendipity: an investigation of social product-search mechanisms","volume":"28","author":"Yi","year":"2017","journal-title":"Information Systems Research"},{"key":"2026022600021587300_ref097","article-title":"Controlling for common method variance with partial least squares path modeling: a Monte Carlo study","author":"Ylitalo","year":"2009"},{"issue":"1","key":"2026022600021587300_ref098","doi-asserted-by":"publisher","first-page":"59","DOI":"10.1080\/10919392.2020.1834810","article-title":"Can I talk to an online doctor? Understanding the mediating effect of trust on patients' online health consultation","volume":"31","author":"Yoo","year":"2021","journal-title":"Journal of Organizational Computing and Electronic Commerce"},{"key":"2026022600021587300_ref099","doi-asserted-by":"publisher","DOI":"10.1177\/20552076231182789","article-title":"Online medical consultation in China: evidence from obesity doctors","volume":"9","author":"Yu","year":"2023","journal-title":"Digital Health"},{"key":"2026022600021587300_ref100","doi-asserted-by":"publisher","DOI":"10.1016\/j.chb.2021.107178","article-title":"Seeking medical advice in mobile applications: how social cue design and privacy concerns influence trust and behavioral intention in impersonal patient\u2013physician interactions","volume":"130","author":"Zhang","year":"2022","journal-title":"Computers in Human Behavior"},{"key":"2026022600021587300_ref101","doi-asserted-by":"publisher","DOI":"10.1016\/j.chb.2021.107052","article-title":"How to retain customers: understanding the role of trust in live streaming commerce with a socio-technical perspective","volume":"127","author":"Zhang","year":"2022","journal-title":"Computers in Human Behavior"},{"issue":"6","key":"2026022600021587300_ref102","doi-asserted-by":"publisher","first-page":"1649","DOI":"10.1108\/imds-08-2022-0513","article-title":"Gratification matters? An explorative study of antecedents and consequence in livestream shopping","volume":"123","author":"Zhang","year":"2023","journal-title":"Industrial Management & Data Systems"},{"key":"2026022600021587300_ref103","doi-asserted-by":"publisher","DOI":"10.1016\/j.dss.2023.113941","article-title":"How to improve user engagement and retention in mobile payment: a gamification affordance perspective","volume":"168","author":"Zhang","year":"2023","journal-title":"Decision Support Systems"},{"issue":"4","key":"2026022600021587300_ref104","doi-asserted-by":"publisher","first-page":"1698","DOI":"10.1111\/poms.13639","article-title":"Quid Pro Quo in online medical consultation? Investigating the effects of small monetary gifts from patients","volume":"31","author":"Zhao","year":"2022","journal-title":"Production and Operations Management"},{"issue":"1","key":"2026022600021587300_ref105","doi-asserted-by":"publisher","first-page":"112","DOI":"10.1080\/10641734.2023.2252036","article-title":"Modeling the effects of streamer characteristics and platform affordances in livestreaming E-commerce: a mixed-methods approach","volume":"45","author":"Zhou","year":"2024","journal-title":"Journal of Current Issues and Research in Advertising"},{"key":"2026022600021587300_ref106","doi-asserted-by":"publisher","DOI":"10.1016\/j.techsoc.2023.102228","article-title":"Unpacking the effect of gamified virtual Csr Cocreated on users' pro-environmental behavior: a holistic view of gamification affordance","volume":"73","author":"Zhou","year":"2023","journal-title":"Technology in Society"},{"key":"2026022600021587300_ref107","doi-asserted-by":"publisher","DOI":"10.1016\/j.techfore.2023.122594","article-title":"Design affordance in VR and customization intention: is customer inspiration a missing link?","volume":"192","author":"Zhou","year":"2023","journal-title":"Technological Forecasting and Social Change"},{"issue":"2","key":"2026022600021587300_ref108","doi-asserted-by":"publisher","first-page":"375","DOI":"10.1007\/s11390-020-0135-9","article-title":"Serendipity in recommender systems: a systematic literature review","volume":"36","author":"Ziarani","year":"2021","journal-title":"Journal of Computer Science and Technology"}],"container-title":["Aslib Journal of Information Management"],"original-title":[],"language":"en","link":[{"URL":"https:\/\/www.emerald.com\/insight\/content\/doi\/10.1108\/AJIM-01-2024-0036\/full\/xml","content-type":"application\/xml","content-version":"vor","intended-application":"text-mining"},{"URL":"https:\/\/www.emerald.com\/ajim\/article-pdf\/78\/2\/336\/11254306\/ajim-01-2024-0036en.pdf","content-type":"application\/pdf","content-version":"vor","intended-application":"syndication"},{"URL":"https:\/\/www.emerald.com\/ajim\/article-pdf\/78\/2\/336\/11254306\/ajim-01-2024-0036en.pdf","content-type":"unspecified","content-version":"vor","intended-application":"similarity-checking"}],"deposited":{"date-parts":[[2026,2,26]],"date-time":"2026-02-26T05:02:23Z","timestamp":1772082143000},"score":1,"resource":{"primary":{"URL":"https:\/\/www.emerald.com\/ajim\/article\/78\/2\/336\/1248575\/Consumer-resistance-to-mobile-health-consultation"}},"subtitle":[],"short-title":[],"issued":{"date-parts":[[2024,9,27]]},"references-count":108,"journal-issue":{"issue":"2","published-print":{"date-parts":[[2026,2,26]]}},"URL":"https:\/\/doi.org\/10.1108\/ajim-01-2024-0036","relation":{},"ISSN":["2050-3806","2050-3814"],"issn-type":[{"value":"2050-3806","type":"print"},{"value":"2050-3814","type":"electronic"}],"subject":[],"published":{"date-parts":[[2024,9,27]]}}}