{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2026,2,1]],"date-time":"2026-02-01T01:53:04Z","timestamp":1769910784088,"version":"3.49.0"},"reference-count":70,"publisher":"Emerald","issue":"3","license":[{"start":{"date-parts":[[2021,2,24]],"date-time":"2021-02-24T00:00:00Z","timestamp":1614124800000},"content-version":"tdm","delay-in-days":0,"URL":"https:\/\/www.emerald.com\/insight\/site-policies"}],"content-domain":{"domain":[],"crossmark-restriction":false},"short-container-title":["AJIM"],"published-print":{"date-parts":[[2021,6,11]]},"abstract":"<jats:sec><jats:title content-type=\"abstract-subheading\">Purpose<\/jats:title><jats:p>Active interaction and knowledge contribution are vital yet challenging elements of the sustainable development of online health communities (OHCs). To investigate the cognitive mechanisms underlying these behaviours in doctors' and patients' use of OHCs, this study develops a theoretical model to examine the relationships among cognitive modes, patterns of interaction, perceived usefulness, and contribution behaviour and the impact of user identity on these relationships.<\/jats:p><\/jats:sec><jats:sec><jats:title content-type=\"abstract-subheading\">Design\/methodology\/approach<\/jats:title><jats:p>To test the research hypotheses, structural equation modelling and multiple-group analysis were used to analyse survey data from 207 doctors and 213 patients.<\/jats:p><\/jats:sec><jats:sec><jats:title content-type=\"abstract-subheading\">Findings<\/jats:title><jats:p>The results indicate that dual processes and perceived usefulness are the key cognitive antecedents of interaction and knowledge contribution, respectively. However, the correlation of the rational mode and instrumental interaction is significantly stronger in the doctors' group than in the patients' group, while a stronger correlation between the experiential mode and instrumental interaction is observed in the patients' group.<\/jats:p><\/jats:sec><jats:sec><jats:title content-type=\"abstract-subheading\">Practical implications<\/jats:title><jats:p>These findings support the development of information and system strategies to support the operation of dual processes underlying doctors' and patients' instrumental and affective interactions, facilitate evaluation and sense-making of interaction activities, and motivate knowledge contribution.<\/jats:p><\/jats:sec><jats:sec><jats:title content-type=\"abstract-subheading\">Originality\/value<\/jats:title><jats:p>This study uncovers the invariance and variability in the relationships between salient cognitive activities and behavioural responses in doctors' and patients' use of OHCs and the impact of user identity on variability.<\/jats:p><\/jats:sec>","DOI":"10.1108\/ajim-03-2020-0063","type":"journal-article","created":{"date-parts":[[2021,2,22]],"date-time":"2021-02-22T14:18:58Z","timestamp":1614003538000},"page":"367-385","source":"Crossref","is-referenced-by-count":16,"title":["Cognitive mechanisms underlying interaction and contribution in online health communities: the perspectives of doctors and patients"],"prefix":"10.1108","volume":"73","author":[{"ORCID":"https:\/\/orcid.org\/0000-0003-0033-4150","authenticated-orcid":false,"given":"Ping","family":"Wang","sequence":"first","affiliation":[]},{"given":"Jia","family":"Wang","sequence":"additional","affiliation":[]},{"ORCID":"https:\/\/orcid.org\/0000-0002-9265-8808","authenticated-orcid":false,"given":"Qiao","family":"Li","sequence":"additional","affiliation":[]}],"member":"140","published-online":{"date-parts":[[2021,2,24]]},"reference":[{"key":"key2021061016063578400_ref001","doi-asserted-by":"crossref","first-page":"106","DOI":"10.1016\/j.chb.2018.01.031","article-title":"The benefits and challenges of online professional-patient interaction: comparing views between users and health professional moderators in an online health community","volume":"83","year":"2018","journal-title":"Computers in Human Behavior"},{"issue":"5","key":"key2021061016063578400_ref002","doi-asserted-by":"crossref","first-page":"243","DOI":"10.1177\/1757913915594196","article-title":"Conceptualisation of patient satisfaction: a systematic narrative literature review","volume":"135","year":"2015","journal-title":"Perspectives in Public Health"},{"issue":"1","key":"key2021061016063578400_ref003","doi-asserted-by":"crossref","first-page":"3","DOI":"10.2307\/2136462","article-title":"The function of the professional's affective behavior in client satisfaction: a revised approach to social interaction theory","volume":"17","year":"1976","journal-title":"Journal of Health and Social Behavior"},{"issue":"2","key":"key2021061016063578400_ref004","doi-asserted-by":"crossref","first-page":"170","DOI":"10.2307\/2136736","article-title":"Affective and instrumental components in the physician-patient relationship: an additional dimension of interaction theory","volume":"21","year":"1980","journal-title":"Journal of Health and Social Behavior"},{"issue":"4","key":"key2021061016063578400_ref005","doi-asserted-by":"crossref","first-page":"283","DOI":"10.1097\/00005650-199204000-00001","article-title":"Instrumental and affective aspects of physician behavior","volume":"30","year":"1992","journal-title":"Medical Care"},{"key":"key2021061016063578400_ref006","unstructured":"Bowman, S. and Willis, C. (2003), \u201cWe media: how audiences are shaping the future of news and information\u201d, available at: https:\/\/www.hypergene.net\/wemedia\/download\/we_media.pdf (accessed 20 November 2020)."},{"issue":"4","key":"key2021061016063578400_ref007","doi-asserted-by":"crossref","first-page":"375","DOI":"10.2307\/2136791","article-title":"Physicians' communication style and patient satisfaction","volume":"28","year":"1987","journal-title":"Journal of Health and Social Behavior"},{"issue":"4","key":"key2021061016063578400_ref008","doi-asserted-by":"crossref","first-page":"345","DOI":"10.1023\/A:1018799700207","article-title":"Individual differences in perceived information processing styles in stress and coping situations: development and validation of the perceived modes of processing inventory","volume":"23","year":"1999","journal-title":"Cognitive Therapy and Research"},{"key":"key2021061016063578400_ref009","volume-title":"Structural Equation Modeling: Basic Concepts, Application, and Programming","year":"1998"},{"issue":"2","key":"key2021061016063578400_ref010","doi-asserted-by":"crossref","first-page":"118","DOI":"10.1016\/j.ijinfomgt.2011.07.004","article-title":"A socio-technical approach to knowledge contribution behavior: an empirical investigation of social networking sites users","volume":"32","year":"2012","journal-title":"International Journal of Information Management"},{"issue":"5","key":"key2021061016063578400_ref011","doi-asserted-by":"crossref","first-page":"752","DOI":"10.1037\/0022-3514.39.5.752","article-title":"Heuristic versus systematic information processing and the use of source versus message cues in persuasion","volume":"39","year":"1980","journal-title":"Journal of Personality and Social Psychology"},{"issue":"5","key":"key2021061016063578400_ref012","article-title":"Exploring the online doctor-patient interaction on patient satisfaction based on text mining and empirical analysis","volume":"57","year":"2020","journal-title":"Information Processing and Management"},{"issue":"3","key":"key2021061016063578400_ref013","doi-asserted-by":"crossref","first-page":"319","DOI":"10.2307\/249008","article-title":"Perceived usefulness, perceived ease of use, and user acceptance of information technology","volume":"13","year":"1989","journal-title":"MIS Quarterly"},{"issue":"5","key":"key2021061016063578400_ref014","doi-asserted-by":"crossref","first-page":"745","DOI":"10.1016\/j.im.2004.08.001","article-title":"A multi-group analysis of structural invariance: an illustration using the technology acceptance model","volume":"42","year":"2005","journal-title":"Information and Management"},{"issue":"1","key":"key2021061016063578400_ref015","doi-asserted-by":"crossref","first-page":"261","DOI":"10.1186\/1472-6963-13-261","article-title":"Instrumental and socioemotional communications in doctor-patient interactions in urban and rural clinics","volume":"13","year":"2013","journal-title":"BMC Health Services Research"},{"issue":"6","key":"key2021061016063578400_ref016","doi-asserted-by":"crossref","first-page":"e115","DOI":"10.2196\/jmir.2476","article-title":"Using online health communities to deliver patient-centered care to people with chronic conditions","volume":"15","year":"2013","journal-title":"Journal of Medical Internet Research"},{"issue":"8","key":"key2021061016063578400_ref017","doi-asserted-by":"crossref","first-page":"709","DOI":"10.1037\/0003-066X.49.8.709","article-title":"Integration of the cognitive and the psychodynamic unconscious","volume":"49","year":"1994","journal-title":"American Psychologist"},{"key":"key2021061016063578400_ref018","doi-asserted-by":"crossref","unstructured":"Epstein, S. (2003), \u201cCognitive-experiential self-theory of personality\u201d, in Millon, T. and Lerner, M.J. (Eds), Comprehensive Handbook of Psychology, Volume 5: Personality and Social Psychology, Jnhn Wiley and Sons, Hoboken, New Jersey, pp. 159-184.","DOI":"10.1002\/0471264385.wei0507"},{"issue":"2","key":"key2021061016063578400_ref019","doi-asserted-by":"crossref","first-page":"390","DOI":"10.1037\/0022-3514.71.2.390","article-title":"Individual differences in intuitive-experiential and analytical-rational thinking styles","volume":"71","year":"1996","journal-title":"Journal of Personality and Social Psychology"},{"issue":"10","key":"key2021061016063578400_ref020","doi-asserted-by":"crossref","first-page":"454","DOI":"10.1016\/j.tics.2003.08.012","article-title":"In two minds: dual-process accounts of reasoning","volume":"7","year":"2003","journal-title":"Trends in Cognitive Sciences"},{"issue":"3","key":"key2021061016063578400_ref021","doi-asserted-by":"crossref","first-page":"378","DOI":"10.3758\/BF03193858","article-title":"The heuristic-analytic theory of reasoning: extension and evaluation","volume":"13","year":"2006","journal-title":"Psychonomic Bulletin and Review"},{"issue":"1","key":"key2021061016063578400_ref022","doi-asserted-by":"crossref","first-page":"255","DOI":"10.1146\/annurev.psych.59.103006.093629","article-title":"Dual-processing accounts of reasoning, judgment, and social cognition","volume":"59","year":"2008","journal-title":"Annual Review of Psychology"},{"issue":"1","key":"key2021061016063578400_ref023","doi-asserted-by":"crossref","first-page":"3","DOI":"10.1057\/palgrave.kmrp.8500079","article-title":"Perceived value of knowledge: the potential informer's perception","volume":"4","year":"2006","journal-title":"Knowledge Management Research and Practice"},{"issue":"3","key":"key2021061016063578400_ref024","doi-asserted-by":"crossref","first-page":"382","DOI":"10.1177\/002224378101800313","article-title":"Structural equation models with unobservable variables and measurement error: algebra and statistics","volume":"18","year":"1981","journal-title":"Journal of Marketing Research"},{"key":"key2021061016063578400_ref025","volume-title":"Educational Psychology","year":"1992","edition":"5th ed."},{"issue":"3","key":"key2021061016063578400_ref026","doi-asserted-by":"crossref","first-page":"414","DOI":"10.1007\/s11747-011-0261-6","article-title":"An assessment of the use of partial least squares structural equation modeling in marketing research","volume":"40","year":"2012","journal-title":"Journal of the Academy of Marketing Science"},{"issue":"2","key":"key2021061016063578400_ref027","doi-asserted-by":"crossref","first-page":"107","DOI":"10.1504\/IJMDA.2017.087624","article-title":"PLS-SEM or CB-SEM: updated guidelines on which method to use","volume":"1","year":"2017","journal-title":"International Journal of Multivariate Data Analysis"},{"issue":"3","key":"key2021061016063578400_ref028","doi-asserted-by":"crossref","first-page":"21","DOI":"10.4018\/irmj.1994070102","article-title":"A structural equation model of end-user satisfaction with a computer-based medical information system","volume":"7","year":"1994","journal-title":"Information Resources Management Journal"},{"issue":"2","key":"key2021061016063578400_ref029","doi-asserted-by":"crossref","first-page":"153","DOI":"10.1016\/j.ijhcs.2006.09.003","article-title":"Knowledge sharing behavior in virtual communities: the relationship between trust, self-efficacy, and outcome expectations","volume":"65","year":"2007","journal-title":"International Journal of Human-Computer Studies"},{"key":"key2021061016063578400_ref030","volume-title":"Thinking Fast and Slow","year":"2011"},{"key":"key2021061016063578400_ref031","doi-asserted-by":"crossref","unstructured":"Kahneman, D. and Frederick, S. (2002), \u201cRepresentativeness revisited: attribute substitution in intuitive judgment\u201d, in Gilovich, T., Griffin, D. and Kahneman, D. (Eds), Heuristics and Biases: The Psychology of Intuitive Judgment, Cambridge University Press, New York, NY, pp. 49-81.","DOI":"10.1017\/CBO9780511808098.004"},{"issue":"1","key":"key2021061016063578400_ref032","doi-asserted-by":"crossref","first-page":"8","DOI":"10.1186\/s12910-016-0091-7","article-title":"Making space for empathy: supporting doctors in the emotional labour of clinical care","volume":"17","year":"2016","journal-title":"BMC Medical Ethics"},{"issue":"5","key":"key2021061016063578400_ref033","doi-asserted-by":"crossref","first-page":"1760","DOI":"10.1016\/j.chb.2011.03.003","article-title":"Examining knowledge contribution from the perspective of an online identity in blogging communities","volume":"27","year":"2011","journal-title":"Computers in Human Behavior"},{"issue":"4","key":"key2021061016063578400_ref034","doi-asserted-by":"crossref","first-page":"534","DOI":"10.1037\/0022-3514.63.4.534","article-title":"Cognitive-experiential self-theory and subjective probability: further evidence for two conceptual systems","volume":"63","year":"1992","journal-title":"Journal of Personality and Social Psychology"},{"issue":"1","key":"key2021061016063578400_ref035","doi-asserted-by":"crossref","first-page":"286","DOI":"10.1016\/j.ijpe.2005.08.004","article-title":"Product development practices and performance: a structural equation modeling-based multi-group analysis","volume":"103","year":"2006","journal-title":"International Journal of Production Economics"},{"issue":"1","key":"key2021061016063578400_ref036","doi-asserted-by":"crossref","first-page":"13","DOI":"10.1016\/j.hlpt.2013.11.003","article-title":"Who can you trust? Credibility assessment in online health forums","volume":"3","year":"2014","journal-title":"Health Policy and Technology"},{"issue":"5","key":"key2021061016063578400_ref037","doi-asserted-by":"crossref","first-page":"657","DOI":"10.1108\/AJIM-01-2019-0019","article-title":"Data-driven decision making in graduate students' research topic selection: cognitive processes and challenging factors","volume":"71","year":"2019","journal-title":"Aslib Journal of Information Management"},{"issue":"1","key":"key2021061016063578400_ref038","doi-asserted-by":"crossref","first-page":"59","DOI":"10.2307\/25148781","article-title":"Assimilation of enterprise systems: the effect of institutional pressures and the mediating role of top management","volume":"31","year":"2007","journal-title":"MIS Quarterly"},{"issue":"2","key":"key2021061016063578400_ref039","doi-asserted-by":"crossref","first-page":"397","DOI":"10.1108\/JKM-03-2016-0100","article-title":"To gain or not to lose? The effect of monetary reward on motivation and knowledge contribution","volume":"21","year":"2017","journal-title":"Journal of Knowledge Management"},{"issue":"1","key":"key2021061016063578400_ref040","first-page":"204","article-title":"Perceived community support, users' interactions, and value co-creation in online health community: the moderating effect of social exclusion","volume":"17","year":"2020","journal-title":"International Journal of Environmental Research and Public Health"},{"issue":"1","key":"key2021061016063578400_ref041","doi-asserted-by":"crossref","first-page":"110","DOI":"10.1002\/asi.23920","article-title":"Internet usage and patient's trust in physician during diagnoses: a knowledge power perspective","volume":"69","year":"2018","journal-title":"Journal of the Association for Information Science and Technology"},{"issue":"5","key":"key2021061016063578400_ref042","doi-asserted-by":"crossref","first-page":"1043","DOI":"10.1111\/j.1467-6494.2011.00718.x","article-title":"An experiential thinking style: its facets and relations with objective and subjective criterion measures","volume":"79","year":"2011","journal-title":"Journal of Personality"},{"key":"key2021061016063578400_ref043","doi-asserted-by":"crossref","first-page":"1","DOI":"10.1016\/j.chb.2013.10.002","article-title":"An investigation of information sharing and seeking behaviors in online investment communities","volume":"31","year":"2014","journal-title":"Computers in Human Behavior"},{"issue":"3","key":"key2021061016063578400_ref044","doi-asserted-by":"crossref","first-page":"e74","DOI":"10.2196\/jmir.7002","article-title":"Impact of social processes in online health communities on patient empowerment in relationship with the physician: emergence of functional and dysfunctional empowerment","volume":"19","year":"2017","journal-title":"Journal of Medical Internet Research"},{"key":"key2021061016063578400_ref045","volume-title":"Communication and Persuasion: Central and Peripheral Routes to Attitude Change","year":"1986"},{"issue":"1","key":"key2021061016063578400_ref046","doi-asserted-by":"crossref","first-page":"63","DOI":"10.1016\/S0953-5438(98)00056-3","article-title":"Empathic communities: balancing emotional and factual communication","volume":"12","year":"1999","journal-title":"Interacting with Computers"},{"issue":"1","key":"key2021061016063578400_ref047","doi-asserted-by":"crossref","first-page":"197","DOI":"10.2307\/20650285","article-title":"Assessing between-group differences in information systems research: a comparison of covariance- and component-based SEM","volume":"33","year":"2009","journal-title":"MIS Quarterly"},{"issue":"3","key":"key2021061016063578400_ref048","doi-asserted-by":"crossref","first-page":"309","DOI":"10.1016\/S0277-9536(99)00245-2","article-title":"Task and socioemotional behaviors of physicians: a test of reciprocity and social interaction theories in analogue physician-patient encounters","volume":"50","year":"2000","journal-title":"Social Science and Medicine"},{"issue":"1","key":"key2021061016063578400_ref049","first-page":"1","article-title":"Things my doctor never told me: bridging information gaps in an online community","volume":"49","year":"2012","journal-title":"Proceedings of the American Society for Information Science and Technology"},{"issue":"5","key":"key2021061016063578400_ref050","doi-asserted-by":"crossref","first-page":"818","DOI":"10.1177\/0013164495055005017","article-title":"Decision-making style: the development and assessment of a new measure","volume":"55","year":"1995","journal-title":"Educational and Psychological Measurement"},{"issue":"9","key":"key2021061016063578400_ref051","article-title":"The antecedents and consequences of health care professional-patient online interactions: systematic review","volume":"21","year":"2019","journal-title":"Journal of Medical Internet Research"},{"issue":"2","key":"key2021061016063578400_ref052","doi-asserted-by":"crossref","first-page":"310","DOI":"10.5750\/ejpch.v1i2.664","article-title":"The feeling physician: educating the emotions in medical training","volume":"1","year":"2013","journal-title":"European Journal for Person Centered Healthcare"},{"issue":"9","key":"key2021061016063578400_ref053","doi-asserted-by":"crossref","first-page":"1853","DOI":"10.1016\/j.socscimed.2007.01.012","article-title":"How do patients evaluate and make use of online health information?","volume":"64","year":"2007","journal-title":"Social Science and Medicine"},{"key":"key2021061016063578400_ref054","doi-asserted-by":"crossref","unstructured":"Simon, H.A. (1990), \u201cBounded rationality\u201d, in Eatwell, J., Milgate, M. and Newman, P. (Eds), Utility and Probability, Palgrave Macmillan, London, pp. 15-18.","DOI":"10.1007\/978-1-349-20568-4_5"},{"issue":"1","key":"key2021061016063578400_ref055","doi-asserted-by":"crossref","first-page":"23","DOI":"10.1186\/1748-5908-3-23","article-title":"Thinking styles and doctors' knowledge and behaviours relating to acute coronary syndromes guidelines","volume":"3","year":"2008","journal-title":"Implementation Science"},{"issue":"8","key":"key2021061016063578400_ref056","doi-asserted-by":"crossref","first-page":"1275","DOI":"10.1038\/bjc.1996.529","article-title":"Emotional support for cancer patients: what do patients really want?","volume":"74","year":"1996","journal-title":"British Journal of Cancer"},{"issue":"2","key":"key2021061016063578400_ref057","doi-asserted-by":"crossref","first-page":"266","DOI":"10.1016\/j.pec.2009.03.028","article-title":"Internet information and medical consultations: experiences from patients' and physicians' perspectives","volume":"77","year":"2009","journal-title":"Patient Education and Counseling"},{"issue":"5","key":"key2021061016063578400_ref058","doi-asserted-by":"crossref","first-page":"645","DOI":"10.1017\/S0140525X00003435","article-title":"Individual differences in reasoning: implications for the rationality debate?","volume":"23","year":"2000","journal-title":"Behavioral and Brain Sciences"},{"issue":"2","key":"key2021061016063578400_ref059","doi-asserted-by":"crossref","first-page":"416","DOI":"10.1108\/JKM-10-2016-0429","article-title":"How gamification of an enterprise collaboration system increases knowledge contribution: an affordance approach","volume":"21","year":"2017","journal-title":"Journal of Knowledge Management"},{"issue":"1","key":"key2021061016063578400_ref060","doi-asserted-by":"crossref","first-page":"143","DOI":"10.25300\/MISQ\/2014\/38.1.07","article-title":"Contribution behavior in virtual communities: cognitive, emotional, and social influences","volume":"38","year":"2014","journal-title":"MIS Quarterly"},{"key":"key2021061016063578400_ref061","doi-asserted-by":"crossref","unstructured":"Wang, X., Zhao, K. and Street, N. (2014), \u201cSocial support and user engagement in online health communities\u201d, in Zheng, X., Zeng, D., Chen, H., Zhang, Y., Xing, C. and Neill, D.B. (Eds), Smart Health, Springer International Publishing, pp. 97-110.","DOI":"10.1007\/978-3-319-08416-9_10"},{"key":"key2021061016063578400_ref062","first-page":"11","article-title":"To stay or leave? The relationship of emotional and informational support to commitment in online health support groups","year":"2012"},{"issue":"11","key":"key2021061016063578400_ref063","first-page":"3","article-title":"Shared benefits and information privacy: what determines smart meter technology adoption?","volume":"18","year":"2017","journal-title":"Journal of the Association for Information Systems"},{"key":"key2021061016063578400_ref064","doi-asserted-by":"crossref","first-page":"106","DOI":"10.1016\/j.ijmedinf.2018.04.009","article-title":"Seeking and using intention of health information from doctors in social media: the effect of doctor-consumer interaction","volume":"115","year":"2018","journal-title":"International Journal of Medical Informatics"},{"issue":"5","key":"key2021061016063578400_ref065","doi-asserted-by":"crossref","first-page":"643","DOI":"10.1016\/j.im.2016.02.001","article-title":"Knowledge sharing in online health communities: a social exchange theory perspective","volume":"53","year":"2016","journal-title":"Information and Management"},{"issue":"1","key":"key2021061016063578400_ref066","doi-asserted-by":"crossref","first-page":"34","DOI":"10.1016\/j.elerap.2014.11.002","article-title":"Understanding knowledge contribution in online knowledge communities: a model of community support and forum leader support","volume":"14","year":"2015","journal-title":"Electronic Commerce Research and Applications"},{"key":"key2021061016063578400_ref067","volume-title":"Controlling for Common Method Variance with Partial Least Squares Path Modeling: A Monte Carlo Study","year":"2009"},{"issue":"6","key":"key2021061016063578400_ref068","doi-asserted-by":"crossref","first-page":"e119","DOI":"10.2196\/jmir.2501","article-title":"Community management that works: how to build and sustain a thriving online health community","volume":"15","year":"2013","journal-title":"Journal of Medical Internet Research"},{"key":"key2021061016063578400_ref069","doi-asserted-by":"crossref","first-page":"797","DOI":"10.1016\/j.chb.2017.06.028","article-title":"Knowledge sharing motivations in online health communities: a comparative study of health professionals and normal users","volume":"75","year":"2017","journal-title":"Computers in Human Behavior"},{"issue":"4","key":"key2021061016063578400_ref070","article-title":"Exploring the factors influencing consumers to voluntarily reward free health service contributors in online health communities: empirical study","volume":"22","year":"2020","journal-title":"Journal of Medical Internet Research"}],"container-title":["Aslib Journal of Information Management"],"original-title":[],"language":"en","link":[{"URL":"https:\/\/www.emerald.com\/insight\/content\/doi\/10.1108\/AJIM-03-2020-0063\/full\/xml","content-type":"application\/xml","content-version":"vor","intended-application":"text-mining"},{"URL":"https:\/\/www.emerald.com\/insight\/content\/doi\/10.1108\/AJIM-03-2020-0063\/full\/html","content-type":"unspecified","content-version":"vor","intended-application":"similarity-checking"}],"deposited":{"date-parts":[[2025,7,24]],"date-time":"2025-07-24T23:00:28Z","timestamp":1753398028000},"score":1,"resource":{"primary":{"URL":"http:\/\/www.emerald.com\/ajim\/article\/73\/3\/367-385\/50091"}},"subtitle":[],"short-title":[],"issued":{"date-parts":[[2021,2,24]]},"references-count":70,"journal-issue":{"issue":"3","published-online":{"date-parts":[[2021,2,24]]},"published-print":{"date-parts":[[2021,6,11]]}},"alternative-id":["10.1108\/AJIM-03-2020-0063"],"URL":"https:\/\/doi.org\/10.1108\/ajim-03-2020-0063","relation":{},"ISSN":["2050-3806"],"issn-type":[{"value":"2050-3806","type":"print"}],"subject":[],"published":{"date-parts":[[2021,2,24]]}}}