{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2026,1,7]],"date-time":"2026-01-07T07:36:16Z","timestamp":1767771376092,"version":"3.41.2"},"reference-count":86,"publisher":"Emerald","issue":"6","license":[{"start":{"date-parts":[[2022,12,6]],"date-time":"2022-12-06T00:00:00Z","timestamp":1670284800000},"content-version":"tdm","delay-in-days":0,"URL":"https:\/\/www.emerald.com\/insight\/site-policies"}],"content-domain":{"domain":[],"crossmark-restriction":false},"short-container-title":["AJIM"],"published-print":{"date-parts":[[2023,11,29]]},"abstract":"<jats:sec><jats:title content-type=\"abstract-subheading\">Purpose<\/jats:title><jats:p>The Chinese government hopes to achieve the goal of benefiting citizens by building a National Integrated Online Government Service Platform (NIOGSP). However, citizens' low adoption of the platform makes it difficult for the government to achieve its goal. Research on the influencing factors of citizen adoption of NIOGSP can help the government fully understand the concerns and needs of its citizens and take targeted measures to increase citizen adoption.<\/jats:p><\/jats:sec><jats:sec><jats:title content-type=\"abstract-subheading\">Design\/methodology\/approach<\/jats:title><jats:p>First, this research builds a model of the citizen adoption process, including attention, retention and motivation, based on an observational learning model. Next, research variables are determined based on social cognitive theory, literature review and real-world needs. Finally, based on the questionnaire survey and structural equation model, the influencing factors of each stage of the citizen adoption process model are studied and the relationship between the three stages of the model is verified.<\/jats:p><\/jats:sec><jats:sec><jats:title content-type=\"abstract-subheading\">Findings<\/jats:title><jats:p>Results show that perceived usefulness (PU) and self-efficacy (SE) positively affect attention. SE positively affects retention, while perceived privacy (PP) negatively affects retention. PU, social influence, PP\u00a0and anxiety positively affect motivation.<\/jats:p><\/jats:sec><jats:sec><jats:title content-type=\"abstract-subheading\">Originality\/value<\/jats:title><jats:p>The conclusion of this study can provide reference for governments in various countries to establish and improve online one-stop government. In addition, this study verifies the citizen adoption process model and finds that there is no obvious causal relationship between attention and retention, but both have positive effects on motivation.<\/jats:p><\/jats:sec>","DOI":"10.1108\/ajim-04-2022-0201","type":"journal-article","created":{"date-parts":[[2022,12,2]],"date-time":"2022-12-02T23:17:16Z","timestamp":1670023036000},"page":"1152-1177","source":"Crossref","is-referenced-by-count":3,"title":["Research on the influencing factors\u00a0of the citizen adoption process of\u00a0China's national integrated online government service platform"],"prefix":"10.1108","volume":"75","author":[{"given":"Jiaojiao","family":"Liu","sequence":"first","affiliation":[]},{"given":"Weidong","family":"Li","sequence":"additional","affiliation":[]},{"given":"Qi","family":"Zou","sequence":"additional","affiliation":[]},{"given":"Shuai","family":"Liu","sequence":"additional","affiliation":[]},{"given":"Meng","family":"Wang","sequence":"additional","affiliation":[]},{"given":"Jing","family":"Zheng","sequence":"additional","affiliation":[]}],"member":"140","published-online":{"date-parts":[[2022,12,6]]},"reference":[{"first-page":"53","article-title":"Users' perception of privacy in multimedia communication","year":"1999","key":"key2023112805365299600_ref001"},{"first-page":"2531","article-title":"Factors influencing citizen adoption of e-government services: a cross-cultural comparison (Research in progress)","year":"2012","key":"key2023112805365299600_ref002"},{"key":"key2023112805365299600_ref003","doi-asserted-by":"crossref","first-page":"189","DOI":"10.1016\/j.chb.2015.06.025","article-title":"The imperative of influencing citizen attitude toward e-government adoption and use","volume":"53","year":"2015","journal-title":"Computers in Human Behavior"},{"issue":"2","key":"key2023112805365299600_ref004","first-page":"207","article-title":"Predictors for e-government adoption in Jordan","volume":"25","year":"2012","journal-title":"Information Technology and People"},{"issue":"1","key":"key2023112805365299600_ref005","doi-asserted-by":"crossref","first-page":"164","DOI":"10.1016\/j.ibusrev.2016.06.004","article-title":"Analysing the critical factors influencing trust in e-government adoption from citizens' perspective: a systematic review and a conceptual framework","volume":"26","year":"2017","journal-title":"International Business Review"},{"issue":"3","key":"key2023112805365299600_ref087","doi-asserted-by":"crossref","first-page":"1232","DOI":"10.1016\/j.chb.2004.12.002","article-title":"Perceived usefulness, user involvement and behavioral intention: an empirical study of ERP implementation","volume":"23","year":"2007","journal-title":"Computers in Human Behavior"},{"issue":"2","key":"key2023112805365299600_ref006","doi-asserted-by":"crossref","first-page":"236","DOI":"10.1016\/j.giq.2005.11.008","article-title":"E-government maturity models: extension of the Layne and Lee model","volume":"23","year":"2006","journal-title":"Government Information Quarterly"},{"issue":"4","key":"key2023112805365299600_ref082","doi-asserted-by":"crossref","first-page":"1338","DOI":"10.1108\/ITP-03-2020-0148","article-title":"Perceptions, motivators and barriers of using city management applications among citizens: a focus group approach","volume":"34","year":"2021","journal-title":"Information Technology and People"},{"key":"key2023112805365299600_ref007","first-page":"1","article-title":"Examining the impact of E-government on corporate social responsibility performance: the mediating effect of mandatory corporate social responsibility policy, corruption, and information and communication technologies development during the COVID era","volume":"12","year":"2021","journal-title":"Frontiers in Psychology"},{"issue":"2","key":"key2023112805365299600_ref084","doi-asserted-by":"crossref","first-page":"643","DOI":"10.3758\/s13423-017-1355-z","article-title":"A safety mechanism for observational learning","volume":"25","year":"2018","journal-title":"Psychonomic Bulletin and Review"},{"key":"key2023112805365299600_ref073","first-page":"1","article-title":"How does observational learning produce placebo effects? 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