{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2026,6,4]],"date-time":"2026-06-04T17:00:40Z","timestamp":1780592440929,"version":"3.54.1"},"reference-count":87,"publisher":"Emerald","issue":"2","content-domain":{"domain":[],"crossmark-restriction":false},"short-container-title":[],"published-print":{"date-parts":[[2026,2,26]]},"abstract":"<jats:sec>\n                    <jats:title>Purpose<\/jats:title>\n                    <jats:p>The study explores how mobile governance affects the administrative burden on older adults, focusing on learning, psychological and compliance costs.<\/jats:p>\n                  <\/jats:sec>\n                  <jats:sec>\n                    <jats:title>Design\/methodology\/approach<\/jats:title>\n                    <jats:p>Using attribution theory, the research employs a quantitative research design, utilizing surveys to gather data from 516 older adults across three cities in China: Quzhou, Wuhan and Shanghai. The study examines how intrinsic factors and extrinsic factors of m-government interfaces impact older adults\u2019 administrative burden.<\/jats:p>\n                  <\/jats:sec>\n                  <jats:sec>\n                    <jats:title>Findings<\/jats:title>\n                    <jats:p>Perceived complexity increases learning, psychological and compliance costs for older adults. Personalization and high-quality information decrease these costs, enhancing user satisfaction. Visual appeal decreases anxiety and psychological costs.<\/jats:p>\n                  <\/jats:sec>\n                  <jats:sec>\n                    <jats:title>Originality\/value<\/jats:title>\n                    <jats:p>This research links attribution theory with m-government\u2019s administrative burden on older adults, offering new insights into optimizing m-government to serve older adults better.<\/jats:p>\n                  <\/jats:sec>","DOI":"10.1108\/ajim-06-2024-0437","type":"journal-article","created":{"date-parts":[[2024,11,13]],"date-time":"2024-11-13T05:40:25Z","timestamp":1731476425000},"page":"409-429","source":"Crossref","is-referenced-by-count":2,"title":["Does mobile government become an\u00a0administrative burden for\u00a0older adults?"],"prefix":"10.1108","volume":"78","author":[{"given":"Tao","family":"Chen","sequence":"first","affiliation":[{"name":"Huazhong University of Science and Technology College of Public Administration, , ,","place":["Wuhan, China"]}],"role":[{"vocabulary":"crossref","role":"author"}]},{"ORCID":"https:\/\/orcid.org\/0009-0005-6615-8753","authenticated-orcid":true,"given":"Tiancheng","family":"Shang","sequence":"additional","affiliation":[{"name":"Huazhong University of Science and Technology College of Public Administration, , ,","place":["Wuhan, China"]}],"role":[{"vocabulary":"crossref","role":"author"}]},{"given":"Rongxiao","family":"Yan","sequence":"additional","affiliation":[{"name":"Huazhong University of Science and Technology College of Public Administration, , ,","place":["Wuhan, China"]}],"role":[{"vocabulary":"crossref","role":"author"}]},{"given":"Kang","family":"He","sequence":"additional","affiliation":[{"name":"China University of Geosciences School of Public Administration, , ,","place":["Wuhan, China"]}],"role":[{"vocabulary":"crossref","role":"author"}]}],"member":"140","published-online":{"date-parts":[[2024,11,13]]},"reference":[{"issue":"4","key":"2026022600020511000_ref001","doi-asserted-by":"publisher","first-page":"652","DOI":"10.1111\/puar.13381","article-title":"Personality and public administration: policymaker tolerance of administrative burdens in welfare services","volume":"81","author":"Aaroe","year":"2021","journal-title":"Public Administration Review"},{"key":"2026022600020511000_ref002","doi-asserted-by":"publisher","first-page":"67","DOI":"10.1016\/j.chb.2019.08.004","article-title":"Evaluating E-learning systems success: an empirical study","volume":"102","author":"Al-Fraihat","year":"2020","journal-title":"Computers in Human Behavior"},{"issue":"1","key":"2026022600020511000_ref003","doi-asserted-by":"publisher","DOI":"10.1016\/j.giq.2024.101913","article-title":"Paradoxical digital inclusion: the mixed blessing of street-level intermediaries in reducing administrative burden","volume":"41","author":"Alshallaqi","year":"2024","journal-title":"Government Information Quarterly"},{"key":"2026022600020511000_ref004","doi-asserted-by":"publisher","DOI":"10.1016\/j.jdmm.2020.100492","article-title":"Virtual travel experience and destination marketing: effects of sense and information quality on flow and visit intention","volume":"19","author":"An","year":"2021","journal-title":"Journal of Destination Marketing and Management"},{"issue":"2","key":"2026022600020511000_ref005","doi-asserted-by":"publisher","first-page":"405","DOI":"10.25300\/misq\/2016\/40.2.06","article-title":"Information and communication technology and the social inclusion of refugees","volume":"40","author":"Andrade","year":"2016","journal-title":"MIS Quarterly"},{"issue":"2","key":"2026022600020511000_ref006","doi-asserted-by":"publisher","first-page":"425","DOI":"10.1111\/padm.12928","article-title":"Anticipated administrative burdens: how proximity to upcoming compulsory meetings affect welfare recipients' experiences of administrative burden","volume":"102","author":"Baekgaard","year":"2024","journal-title":"Public Administration"},{"issue":"1","key":"2026022600020511000_ref007","doi-asserted-by":"publisher","first-page":"16","DOI":"10.1093\/ppmgov\/gvab027","article-title":"Administrative burden: untangling a bowl of conceptual spaghetti","volume":"5","author":"Baekgaard","year":"2022","journal-title":"Perspectives on Public Management and Governance"},{"issue":"1","key":"2026022600020511000_ref008","doi-asserted-by":"publisher","first-page":"184","DOI":"10.1093\/jopart\/muaa033","article-title":"Why do policymakers support administrative burdens? 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