{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2026,4,22]],"date-time":"2026-04-22T20:06:53Z","timestamp":1776888413988,"version":"3.51.2"},"reference-count":73,"publisher":"Emerald","issue":"6","license":[{"start":{"date-parts":[[2023,8,10]],"date-time":"2023-08-10T00:00:00Z","timestamp":1691625600000},"content-version":"tdm","delay-in-days":0,"URL":"https:\/\/www.emerald.com\/insight\/site-policies"}],"content-domain":{"domain":[],"crossmark-restriction":false},"short-container-title":["AJIM"],"published-print":{"date-parts":[[2024,11,20]]},"abstract":"<jats:sec><jats:title content-type=\"abstract-subheading\">Purpose<\/jats:title><jats:p>Consumers are assumed to engage in external information search only after exhausting their internal information sources. Guided by the accessibility\/diagnosticity and ease-of-retrieval frameworks, and the elaboration likelihood model, the current study investigates this phenomenon.<\/jats:p><\/jats:sec><jats:sec><jats:title content-type=\"abstract-subheading\">Design\/methodology\/approach<\/jats:title><jats:p>To test the relationships between internal information accessibility\/diagnosticity and the importance of external search, and the moderating role of involvement in these relationships, 308 responses were collected on Amazon MTurk. Then, structural equation modeling was employed to analyze the data.<\/jats:p><\/jats:sec><jats:sec><jats:title content-type=\"abstract-subheading\">Findings<\/jats:title><jats:p>The analyses showed that while accessibility and diagnosticity of internal information have an impact on external information search, involvement with the product class has a consequential moderating effect on these relationships. In particular, in the low-involvement group, only the diagnosticity of internal information had a negative effect on external information search. On the contrary, in the high-involvement group, only accessibility of internal information had a negative effect.<\/jats:p><\/jats:sec><jats:sec><jats:title content-type=\"abstract-subheading\">Research limitations\/implications<\/jats:title><jats:p>These findings highlight the possibility of drawing erroneous conclusions resulting from not incorporating involvement, in conjunction with information accessibility and diagnosticity, in the study of the consumer external information search behavior.<\/jats:p><\/jats:sec><jats:sec><jats:title content-type=\"abstract-subheading\">Practical implications<\/jats:title><jats:p>The findings also imply that if practitioners aim to prime consumers to engage in external information search, they need to take into account that the effects of internal information's accessibility and diagnosticity on consumers' external search behavior may be different depending on their levels of involvement.<\/jats:p><\/jats:sec><jats:sec><jats:title content-type=\"abstract-subheading\">Originality\/value<\/jats:title><jats:p>This study's results showed that without considering the moderating effect of involvement, spurious conclusions may be made about the relationships between accessibility and diagnosticity of internal and external information importance. This finding may explain the discrepancy between the accessibility\/diagnosticity and ease-of-retrieval frameworks, thus enriching the literature.<\/jats:p><\/jats:sec>","DOI":"10.1108\/ajim-07-2022-0330","type":"journal-article","created":{"date-parts":[[2023,8,10]],"date-time":"2023-08-10T10:33:38Z","timestamp":1691663618000},"page":"996-1009","source":"Crossref","is-referenced-by-count":4,"title":["From internal to external information search: the role of\u00a0information accessibility, information diagnosticity, and involvement"],"prefix":"10.1108","volume":"76","author":[{"given":"Saeed","family":"Tajdini","sequence":"first","affiliation":[]},{"given":"Edward","family":"Ramirez","sequence":"additional","affiliation":[]},{"ORCID":"https:\/\/orcid.org\/0000-0002-9475-342X","authenticated-orcid":false,"given":"Zhenning","family":"Xu","sequence":"additional","affiliation":[]}],"member":"140","published-online":{"date-parts":[[2023,8,10]]},"reference":[{"issue":"2","key":"key2024111905343435700_ref001","doi-asserted-by":"crossref","first-page":"123","DOI":"10.1086\/314317","article-title":"Knowledge calibration: what consumers know and what they think they know","volume":"27","year":"2000","journal-title":"Journal of Consumer Research"},{"issue":"1","key":"key2024111905343435700_ref002","doi-asserted-by":"crossref","first-page":"19","DOI":"10.1108\/AJIM-04-2021-0116","article-title":"The impact of cognitive style on the level of satisfaction and image search behavior in the textual and content search system of Google Images","volume":"74","year":"2022","journal-title":"Aslib Journal of Information Management"},{"issue":"7","key":"key2024111905343435700_ref003","doi-asserted-by":"crossref","first-page":"662","DOI":"10.1002\/mar.20350","article-title":"The differential roles of brand credibility and brand prestige in consumer brand choice","volume":"27","year":"2010","journal-title":"Psychology and Marketing"},{"key":"key2024111905343435700_ref004","doi-asserted-by":"publisher","first-page":"1","DOI":"10.1016\/j.jbef.2020.100410","article-title":"Financial Homo Ignorans: measuring vulnerability to behavioral biases in household finance","volume":"28","year":"2020","journal-title":"Journal of Behavioral and Experimental Finance"},{"issue":"1","key":"key2024111905343435700_ref005","doi-asserted-by":"crossref","first-page":"83","DOI":"10.1086\/209095","article-title":"External search effort: an investigation across several product categories","volume":"14","year":"1987","journal-title":"Journal of Consumer Research"},{"key":"key2024111905343435700_ref006","doi-asserted-by":"crossref","unstructured":"Buhrmester, M., Tracy, K. and Gosling Samuel, D. 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