{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2026,2,14]],"date-time":"2026-02-14T06:39:23Z","timestamp":1771051163026,"version":"3.50.1"},"reference-count":60,"publisher":"Emerald","issue":"1","license":[{"start":{"date-parts":[[2022,12,22]],"date-time":"2022-12-22T00:00:00Z","timestamp":1671667200000},"content-version":"tdm","delay-in-days":0,"URL":"https:\/\/www.emerald.com\/insight\/site-policies"}],"content-domain":{"domain":[],"crossmark-restriction":false},"short-container-title":["AJIM"],"published-print":{"date-parts":[[2024,1,2]]},"abstract":"Purpose<\/jats:title>This study is based on the stimulus\u2013organism\u2013response (SOR) model to examine how job demands and technology overload affect work stress for workers using video conferencing apps (VCAs) in organizations during the COVID-19 pandemic. Moreover, the moderating effect of technology self-efficacy was tested in the model on the relationship between technology overload and work stress.<\/jats:p><\/jats:sec>Design\/methodology\/approach<\/jats:title>An online survey was conducted to investigate workers on PTT forums in Taiwan. A sample was obtained of 253 workers, and structural equation modeling was conducted using AMOS to test the hypotheses.<\/jats:p><\/jats:sec>Findings<\/jats:title>Job demands positively affect work stress through information overload, communication overload and system feature overload. Moreover, high technology self-efficacy may weaken the relationship between technology overload and work stress.<\/jats:p><\/jats:sec>Research limitations\/implications<\/jats:title>The study may have sample bias because our sample was obtained from an online survey on social networking sites. Regarding the theoretical implications, this study demonstrated that technology overload, as an internal organism, is a critical mediator influencing the relationship between job demands (stimulus) and work stress (response). Thus, this study extended the applicability of the SOR model in the context of working with VCAs in organizations.<\/jats:p><\/jats:sec>Practical implications<\/jats:title>Company managers need to effectively control the information amount, communication interruptions and system features of social media at optimum levels for workers. Moreover, companies should recruit workers with high technology self-efficacy or provide technology training and technology-related consulting to those with low technology self-efficacy.<\/jats:p><\/jats:sec>Originality\/value<\/jats:title>The extant work stress knowledge is extended to workers using VCAs in organizations.<\/jats:p><\/jats:sec>","DOI":"10.1108\/ajim-07-2022-0344","type":"journal-article","created":{"date-parts":[[2022,12,20]],"date-time":"2022-12-20T22:04:17Z","timestamp":1671573857000},"page":"170-188","source":"Crossref","is-referenced-by-count":9,"title":["Job demands and technology overload influencing work stress in organizations during the COVID-19 pandemic"],"prefix":"10.1108","volume":"76","author":[{"ORCID":"https:\/\/orcid.org\/0000-0003-1146-9771","authenticated-orcid":false,"given":"Yung-Shen","family":"Yen","sequence":"first","affiliation":[]}],"member":"140","published-online":{"date-parts":[[2022,12,22]]},"reference":[{"issue":"1","key":"key2023122213503381100_ref001","first-page":"265","article-title":"WIRED: the impact of media and technology use on stress (cortisol) and inflammation (interleukin IL-6) in fast paced families","volume":"81","year":"2018","journal-title":"Computers in Human Behavior"},{"issue":"4","key":"key2023122213503381100_ref002","doi-asserted-by":"crossref","first-page":"831","DOI":"10.2307\/41409963","article-title":"Technostress: technological antecedents and implications","volume":"35","year":"2011","journal-title":"MIS Quarterly"},{"key":"key2023122213503381100_ref003","article-title":"The strategic use of artificial intelligence in the digital era: systematic literature review and future research directions","volume":"57","year":"2021","journal-title":"International Journal of Information Management"},{"key":"key2023122213503381100_ref004","doi-asserted-by":"crossref","first-page":"10","DOI":"10.1016\/j.chb.2017.11.035","article-title":"Exploring the effect of overload on the discontinuous intention of social media users: an SOR perspective","volume":"81","year":"2018","journal-title":"Computers in Human Behavior"},{"issue":"1","key":"key2023122213503381100_ref005","doi-asserted-by":"crossref","first-page":"105","DOI":"10.1037\/a0029136","article-title":"Mastery of negative affect: a\u00a0hierarchical model of emotional self-efficacy beliefs","volume":"25","year":"2013","journal-title":"Psychological Assessment"},{"issue":"1","key":"key2023122213503381100_ref006","first-page":"340","article-title":"Effects of support and job demand on social media use and work outcomes","volume":"36","year":"2014","journal-title":"Computers in Human Behavior"},{"issue":"1","key":"key2023122213503381100_ref007","doi-asserted-by":"crossref","first-page":"22","DOI":"10.1177\/0268396218802728","article-title":"Enterprise social media use and overload: a curvilinear relationship","volume":"34","year":"2019","journal-title":"Journal of Information Technology"},{"issue":"1","key":"key2023122213503381100_ref008","doi-asserted-by":"crossref","first-page":"48","DOI":"10.1016\/j.elerap.2008.09.001","article-title":"The effects of information overload on consumers' subjective state towards buying decision in the internet shopping environment","volume":"8","year":"2009","journal-title":"Electronic Commerce Research and Applications"},{"issue":"1","key":"key2023122213503381100_ref009","first-page":"245","article-title":"Effects of social and technology overload on psychological well-being in young South Korean adults: the mediatory role of social network service addiction","volume":"61","year":"2016","journal-title":"Computers in Human Behavior"},{"issue":"1","key":"key2023122213503381100_ref010","doi-asserted-by":"crossref","first-page":"82","DOI":"10.1037\/0033-2909.88.1.82","article-title":"Aftereffects of stress on human performance and social behavior: a review of research and theory","volume":"88","year":"1980","journal-title":"Psychological Bulletin"},{"key":"key2023122213503381100_ref011","volume-title":"Organizational Stress","year":"2001"},{"issue":"2","key":"key2023122213503381100_ref012","doi-asserted-by":"crossref","first-page":"317","DOI":"10.1108\/JBIM-03-2017-0057","article-title":"The dark side of technology: examining the impact of technology overload on salespeople","volume":"34","year":"2019","journal-title":"Journal of Business and Industrial Marketing"},{"key":"key2023122213503381100_ref013","unstructured":"Duffy, K. 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