{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2026,3,20]],"date-time":"2026-03-20T14:07:48Z","timestamp":1774015668457,"version":"3.50.1"},"reference-count":90,"publisher":"Emerald","issue":"1","license":[{"start":{"date-parts":[[2019,12,17]],"date-time":"2019-12-17T00:00:00Z","timestamp":1576540800000},"content-version":"tdm","delay-in-days":0,"URL":"https:\/\/www.emerald.com\/insight\/site-policies"}],"content-domain":{"domain":[],"crossmark-restriction":false},"short-container-title":["AJIM"],"published-print":{"date-parts":[[2019,12,17]]},"abstract":"<jats:sec>\n<jats:title content-type=\"abstract-subheading\">Purpose<\/jats:title>\n<jats:p>Drawing on the knowledge-based view, the purpose of this paper is to investigate the interrelationship between Knowledge Management (KM) processes, Knowledge Worker Satisfaction (KWS) and Organizational Performance (OP). Additionally, the study further seeks to identify the combinations of KM processes and KWS dimensions that can lead to enhanced OP.<\/jats:p>\n<\/jats:sec>\n<jats:sec>\n<jats:title content-type=\"abstract-subheading\">Design\/methodology\/approach<\/jats:title>\n<jats:p>Data were collected from 248 academics and administration employees of Higher Education Institutions (HEIs). The relationships were tested using SmartPLS 3.2.7. The study also employed fuzzy set Qualitative Comparative Analysis (fsQCA) for examining configurational paths.<\/jats:p>\n<\/jats:sec>\n<jats:sec>\n<jats:title content-type=\"abstract-subheading\">Findings<\/jats:title>\n<jats:p>The results of the study revealed that KM processes significantly affect KWS and KWS enhances OP in HEIs. Based on fsQCA, the results revealed multiple configurational paths to improved OP.<\/jats:p>\n<\/jats:sec>\n<jats:sec>\n<jats:title content-type=\"abstract-subheading\">Originality\/value<\/jats:title>\n<jats:p>There is significant lack of research that ascertains the inter-relationship between KM processes, KWS, and OP. This is one of the initial studies that examines the relationship of KM processes, KWS, and OP in HEI\u2019s. From a methodological perspective, the study contributes by combining symmetric and asymmetric statistical tools in KM literature. fsQCA helps to understand the interactions that might not be immediately obvious through traditional symmetric methods.<\/jats:p>\n<\/jats:sec>","DOI":"10.1108\/ajim-10-2019-0276","type":"journal-article","created":{"date-parts":[[2020,1,8]],"date-time":"2020-01-08T03:43:08Z","timestamp":1578454988000},"page":"112-129","source":"Crossref","is-referenced-by-count":32,"title":["Knowledge management processes, knowledge worker satisfaction, and organizational performance"],"prefix":"10.1108","volume":"72","author":[{"ORCID":"https:\/\/orcid.org\/0000-0001-5271-4062","authenticated-orcid":false,"given":"Umar Farooq","family":"Sahibzada","sequence":"first","affiliation":[]},{"given":"Jianfeng","family":"Cai","sequence":"additional","affiliation":[]},{"ORCID":"https:\/\/orcid.org\/0000-0001-6400-1908","authenticated-orcid":false,"given":"Khawaja Fawad","family":"Latif","sequence":"additional","affiliation":[]},{"given":"Hassam Farooq","family":"Sahibzada","sequence":"additional","affiliation":[]}],"member":"140","reference":[{"issue":"2","key":"key2020010808422050100_ref080","first-page":"109","article-title":"Core requirements of knowledge management implementation, innovation and organizational performance","volume":"17","year":"2016","journal-title":"Journal of Business Economics Management"},{"issue":"3","key":"key2020010808422050100_ref001","first-page":"327","article-title":"The relationships among organizational knowledge sharing practices, employees\u2019 learning commitments, employees\u2019 adaptability and employees\u2019 job satisfaction: an empirical investigation of the listed manufacturing companies in Jordan","volume":"5","year":"2010","journal-title":"Interdisciplinary Journal of Information, Knowledge, and 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