{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2026,3,21]],"date-time":"2026-03-21T20:24:53Z","timestamp":1774124693968,"version":"3.50.1"},"reference-count":69,"publisher":"Emerald","issue":"4","license":[{"start":{"date-parts":[[2021,6,1]],"date-time":"2021-06-01T00:00:00Z","timestamp":1622505600000},"content-version":"tdm","delay-in-days":0,"URL":"https:\/\/www.emerald.com\/insight\/site-policies"}],"content-domain":{"domain":[],"crossmark-restriction":false},"short-container-title":["AJIM"],"published-print":{"date-parts":[[2021,7,19]]},"abstract":"<jats:sec><jats:title content-type=\"abstract-subheading\">Purpose<\/jats:title><jats:p>This study aims to explore the gap between information needs and services for autism in China.<\/jats:p><\/jats:sec><jats:sec><jats:title content-type=\"abstract-subheading\">Design\/methodology\/approach<\/jats:title><jats:p>The gap is revealed by investigating the status quo of autism information needs and services. The authors extracted categories and subcategories of information needs through content analysis of academic documents and then supplemented the subcategories through text mining of an online forum. Meanwhile, categories and subcategories of information services were extracted through content analysis of autism websites. Finally, the authors matched the two to explore the gap and designed a quantitative index to measure it.<\/jats:p><\/jats:sec><jats:sec><jats:title content-type=\"abstract-subheading\">Findings<\/jats:title><jats:p>A total of eight and ten categories of information needs and services are extracted, respectively. In total, six categories of information needs can be partly matched, but nearly half of the subcategories failed. Huge gaps in economic support, sociality and policy mechanisms categories are observed through the quantitative index and medium gaps in social resource services and employment categories while almost no gaps in psychological\/emotional counseling, rehabilitation skills training and professional knowledge\/information categories.<\/jats:p><\/jats:sec><jats:sec><jats:title content-type=\"abstract-subheading\">Originality\/value<\/jats:title><jats:p>This study takes a deep insight into the gap between autism information needs and services in China, providing evidences and suggestions for information providers to improve their services. Academic documents and online forum data are adopted to avoid the impact of stigmatization, which provides a multi-source data analysis approach for the information needs of special groups.<\/jats:p><\/jats:sec>","DOI":"10.1108\/ajim-11-2020-0370","type":"journal-article","created":{"date-parts":[[2021,5,31]],"date-time":"2021-05-31T01:19:13Z","timestamp":1622423953000},"page":"497-516","source":"Crossref","is-referenced-by-count":8,"title":["Information needs and services for autism in China: is there any gap between them?"],"prefix":"10.1108","volume":"73","author":[{"ORCID":"https:\/\/orcid.org\/0000-0002-8679-9866","authenticated-orcid":false,"given":"Quan","family":"Lu","sequence":"first","affiliation":[]},{"ORCID":"https:\/\/orcid.org\/0000-0003-2777-9854","authenticated-orcid":false,"given":"Bixuan","family":"Song","sequence":"additional","affiliation":[]},{"given":"Jing","family":"Chen","sequence":"additional","affiliation":[]},{"given":"Iris","family":"Xie","sequence":"additional","affiliation":[]},{"ORCID":"https:\/\/orcid.org\/0000-0002-4729-7193","authenticated-orcid":false,"given":"Yutian","family":"Shen","sequence":"additional","affiliation":[]}],"member":"140","published-online":{"date-parts":[[2021,6,1]]},"reference":[{"key":"key2021071611063425400_ref001","doi-asserted-by":"crossref","first-page":"10","DOI":"10.1016\/j.rasd.2019.01.009","article-title":"Support, socialise and advocate: an exploration of the stated purposes of Facebook autism groups","volume":"61","year":"2019","journal-title":"Research in Autism Spectrum Disorders"},{"issue":"1","key":"key2021071611063425400_ref002","doi-asserted-by":"publisher","DOI":"10.1007\/s13278-015-0261-5","article-title":"Using Twitter to learn about the autism community","volume":"5","year":"2015","journal-title":"Social Network Analysis and Mining"},{"issue":"1","key":"key2021071611063425400_ref003","doi-asserted-by":"crossref","first-page":"7","DOI":"10.1177\/1362361309346066","article-title":"Aspects of quality of life in adults diagnosed with autism in childhood: a population-based study","volume":"15","year":"2011","journal-title":"Autism: The International Journal of Research and Practice"},{"issue":"3","key":"key2021071611063425400_ref004","doi-asserted-by":"publisher","DOI":"10.6092\/2282-1619\/2019.7.2104","article-title":"Digital storytellers: parents facing with children's autism in an Italian web forum","volume":"7","year":"2019","journal-title":"Mediterranean Journal of Clinical Psychology"},{"issue":"4","key":"key2021071611063425400_ref005","article-title":"Information behaviour of parents of children with autism spectrum disorder (ASD): a case study","volume":"25","year":"2020","journal-title":"Information Research"},{"issue":"6","key":"key2021071611063425400_ref006","doi-asserted-by":"crossref","first-page":"102376","DOI":"10.1016\/j.ipm.2020.102376","article-title":"Consumer health information needs: a systematic review of instrument development","volume":"57","year":"2020","journal-title":"Information Processing and Management"},{"issue":"4","key":"key2021071611063425400_ref007","doi-asserted-by":"crossref","first-page":"992","DOI":"10.1177\/1460458215602939","article-title":"Health information needs, sources, and barriers of primary care patients to achieve patient-centered care: a literature review","volume":"22","year":"2016","journal-title":"Health Informatics Journal"},{"key":"key2021071611063425400_ref008","unstructured":"CNNIC (2019), \u201cResearch report on the use of search engines by Chinese netizens in 2019\u201d, available at: http:\/\/www.cnnic.net.cn\/hlwfzyj\/hlwxzbg\/ssbg\/201910\/P020191025506904765613.pdf (accessed 4 November 2019)."},{"key":"key2021071611063425400_ref009","volume-title":"Perspectives on Living Situations for Children with Classic Autism","year":"2014"},{"key":"key2021071611063425400_ref010","doi-asserted-by":"crossref","first-page":"e26","DOI":"10.1016\/j.pedn.2018.06.005","article-title":"Parents' need-related experiences and behaviors when raising a child with autism spectrum disorder","volume":"42","year":"2018","journal-title":"Journal of Pediatric Nursing"},{"issue":"1","key":"key2021071611063425400_ref011","first-page":"22","article-title":"Young men's perceptions of fear appeal versus neutral health messages: associations with everyday health information literacy, education, and health","volume":"20","year":"2015","journal-title":"Information Research-An International Electronic Journal"},{"issue":"1","key":"key2021071611063425400_ref012","article-title":"Health information behaviour, attitudes towards health information and motivating factors for encouraging physical activity among older people: differences by sex and age","volume":"22","year":"2017","journal-title":"Information Research"},{"key":"key2021071611063425400_ref013","unstructured":"Federation, C.D.P. 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