{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2025,12,11]],"date-time":"2025-12-11T03:00:14Z","timestamp":1765422014813,"version":"3.41.2"},"reference-count":83,"publisher":"Emerald","issue":"1","license":[{"start":{"date-parts":[[2017,2,3]],"date-time":"2017-02-03T00:00:00Z","timestamp":1486080000000},"content-version":"tdm","delay-in-days":0,"URL":"https:\/\/www.emerald.com\/insight\/site-policies"}],"content-domain":{"domain":[],"crossmark-restriction":false},"short-container-title":["BPMJ"],"published-print":{"date-parts":[[2017,2,3]]},"abstract":"<jats:sec>\n<jats:title content-type=\"abstract-subheading\">Purpose<\/jats:title>\n<jats:p>Service supplier selection is a multi-criteria decision-making (MCDM) problem assuming a strategic role for the competitiveness of high-tech manufacturing companies. Nevertheless, especially for service quality evaluation, there is little empirical evidence of the practical usefulness of MCDM methodologies. Aiming to cover this gap between theoretical approaches and empirical applications, the purpose of this paper is to propose a fuzzy extended analytic hierarchy process (FEAHP) approach for service supplier evaluation.<\/jats:p>\n<\/jats:sec>\n<jats:sec>\n<jats:title content-type=\"abstract-subheading\">Design\/methodology\/approach<\/jats:title>\n<jats:p>A hybrid approach which combines some of the strengths of the analytic hierarchy process (AHP) and of the fuzzy set theory is presented, as organized into five steps. A case study is used to evaluate the applicability in a real company context.<\/jats:p>\n<\/jats:sec>\n<jats:sec>\n<jats:title content-type=\"abstract-subheading\">Findings<\/jats:title>\n<jats:p>The usability of the approach is demonstrated in an aerospace company for solving the supplier selection problem of a business software whose applications are still in infancy: a Test Data Management System (TDMS). The illustrative application contains both \u201cgeneral\u201d criteria to be used for other service supplier selection contexts as well as service-specific criteria related to software selection.<\/jats:p>\n<\/jats:sec>\n<jats:sec>\n<jats:title content-type=\"abstract-subheading\">Research limitations\/implications<\/jats:title>\n<jats:p>Even if the application regards the selection of a software supplier, the methodology can be generically extended to other services\u2019 selection in complex manufacturing industries through the personalization of some criteria.<\/jats:p>\n<\/jats:sec>\n<jats:sec>\n<jats:title content-type=\"abstract-subheading\">Practical implications<\/jats:title>\n<jats:p>Implications can be derived both for business managers involved into the decision-making process and for suppliers identifying the most promising features of software quality.<\/jats:p>\n<\/jats:sec>\n<jats:sec>\n<jats:title content-type=\"abstract-subheading\">Originality\/value<\/jats:title>\n<jats:p>The originality consists in the combination into a hybrid approach of the strong points of the AHP with the fuzzy set; the inclusion of multiple perspectives of decision criteria for service supplier selection, basically the \u201csoftware product\u201d and \u201csupplier\u201d ones; a real empirical application to test and demonstrate the efficacy and the practical utility of the proposed approach.<\/jats:p>\n<\/jats:sec>","DOI":"10.1108\/bpmj-01-2016-0013","type":"journal-article","created":{"date-parts":[[2017,1,11]],"date-time":"2017-01-11T09:06:57Z","timestamp":1484125617000},"page":"196-222","source":"Crossref","is-referenced-by-count":41,"title":["Supporting decision-making in service supplier selection using a hybrid fuzzy extended AHP approach"],"prefix":"10.1108","volume":"23","author":[{"given":"Giustina","family":"Secundo","sequence":"first","affiliation":[],"role":[{"role":"author","vocabulary":"crossref"}]},{"given":"Donato","family":"Magarielli","sequence":"additional","affiliation":[],"role":[{"role":"author","vocabulary":"crossref"}]},{"given":"Emilio","family":"Esposito","sequence":"additional","affiliation":[],"role":[{"role":"author","vocabulary":"crossref"}]},{"given":"Giuseppina","family":"Passiante","sequence":"additional","affiliation":[],"role":[{"role":"author","vocabulary":"crossref"}]}],"member":"140","reference":[{"issue":"1","key":"key2020120920231898700_ref001","doi-asserted-by":"crossref","first-page":"1","DOI":"10.1016\/j.ijpe.2008.06.009","article-title":"Fuzzy multi-criteria decision model for evaluating reconfigurable machines","volume":"117","year":"2009","journal-title":"International Journal of Production Economics"},{"article-title":"Aerospace series \u2013 quality systems \u2013 record retention","year":"2000","author":"AECMA STANDARD prEN 9130","key":"key2020120920231898700_ref002"},{"issue":"6","key":"key2020120920231898700_ref003","doi-asserted-by":"crossref","first-page":"650","DOI":"10.1108\/01443571211230916","article-title":"Buyer-supplier relationships in a servitized environment: an examination with Cannon and Perreault\u2019s framework","volume":"32","year":"2012","journal-title":"International Journal of Operations and Production Management"},{"issue":"1","key":"key2020120920231898700_ref004","doi-asserted-by":"crossref","first-page":"1","DOI":"10.1016\/0165-0114(85)90012-0","article-title":"A review of some methods for ranking fuzzy numbers","volume":"15","year":"1985","journal-title":"Fuzzy Sets and Systems"},{"issue":"1","key":"key2020120920231898700_ref005","doi-asserted-by":"crossref","first-page":"13","DOI":"10.1016\/S0166-3615(03)00029-0","article-title":"Fuzzy group decision making for selection among computer integrated manufacturing systems","volume":"51","year":"2003","journal-title":"Computers in Industry"},{"issue":"2","key":"key2020120920231898700_ref006","doi-asserted-by":"crossref","first-page":"142","DOI":"10.1108\/09604520510585334","article-title":"A manufacturer becoming service provider \u2013 challenges and a paradox","volume":"15","year":"2005","journal-title":"Managing Service Quality"},{"year":"2009","key":"key2020120920231898700_ref007","article-title":"The analytical hierarchy process in the supplier selection problem"},{"issue":"3","key":"key2020120920231898700_ref008","doi-asserted-by":"crossref","first-page":"159","DOI":"10.1016\/j.pursup.2012.05.001","article-title":"AHP-based approaches for supplier evaluation: problems and perspectives","volume":"18","year":"2012","journal-title":"Journal of Purchasing and Supply Management"},{"issue":"13","key":"key2020120920231898700_ref501","doi-asserted-by":"crossref","first-page":"5580","DOI":"10.1016\/j.eswa.2015.02.054","article-title":"A model for aircraft evaluation to support strategic decisions","volume":"42","year":"2015","journal-title":"Expert Systems with Applications"},{"key":"key2020120920231898700_ref009","doi-asserted-by":"crossref","first-page":"271","DOI":"10.1016\/j.eswa.2015.07.016","article-title":"Applying supplier selection methodologies in a multi-stakeholder environment: a case study and a critical assessment","volume":"43","year":"2016","journal-title":"Expert Systems with Applications"},{"issue":"1","key":"key2020120920231898700_ref010","doi-asserted-by":"crossref","first-page":"25","DOI":"10.1016\/0165-0114(84)90024-1","article-title":"The multiple judge, multiple ranking problem: a fuzzy set approach","volume":"13","year":"1984","journal-title":"Fuzzy Sets and Systems"},{"issue":"9","key":"key2020120920231898700_ref011","doi-asserted-by":"crossref","first-page":"3747","DOI":"10.1016\/j.eswa.2012.12.081","article-title":"Using fuzzy AHP to manage intellectual capital assets: an application to the ICT service industry","volume":"40","year":"2013","journal-title":"Expert Systems with Applications"},{"issue":"5","key":"key2020120920231898700_ref012","doi-asserted-by":"crossref","first-page":"8900","DOI":"10.1016\/j.eswa.2008.11.046","article-title":"Fuzzy AHP-based decision support system for selecting ERP systems in textile industry by using balanced scorecard","volume":"36","year":"2009","journal-title":"Expert Systems with Applications"},{"issue":"1","key":"key2020120920231898700_ref013","doi-asserted-by":"crossref","first-page":"190","DOI":"10.1016\/j.eswa.2007.09.004","article-title":"Application of fuzzy extended AHP methodology on shipping registry selection: the case of Turkish maritime industry","volume":"36","year":"2009","journal-title":"Expert Systems with Applications"},{"issue":"1","key":"key2020120920231898700_ref014","doi-asserted-by":"crossref","first-page":"490","DOI":"10.1016\/j.eswa.2009.05.043","article-title":"Supplier selection in electronic marketplaces using satisficing and fuzzy AHP","volume":"37","year":"2010","journal-title":"Expert Systems with Applications"},{"issue":"4","key":"key2020120920231898700_ref015","doi-asserted-by":"crossref","first-page":"417","DOI":"10.1016\/j.omega.2005.08.004","article-title":"Global supplier development considering risk factors using fuzzy extended AHP-based approach","volume":"35","year":"2007","journal-title":"Omega"},{"issue":"14","key":"key2020120920231898700_ref016","doi-asserted-by":"crossref","first-page":"3825","DOI":"10.1080\/00207540600787200","article-title":"Global supplier selection: a fuzzy-AHP approach","volume":"46","year":"2008","journal-title":"International Journal of Production Research"},{"issue":"2","key":"key2020120920231898700_ref017","doi-asserted-by":"crossref","first-page":"263","DOI":"10.1007\/s11219-007-9035-2","article-title":"Integrating fuzzy theory and hierarchy concepts to evaluate software quality","volume":"16","year":"2008","journal-title":"Software Quality Journal"},{"issue":"4","key":"key2020120920231898700_ref018","doi-asserted-by":"crossref","first-page":"7363","DOI":"10.1016\/j.eswa.2008.09.026","article-title":"Applying fuzzy hierarchy multiple attributes to construct an expert decision making process","volume":"36","year":"2009","journal-title":"Expert Systems with Applications"},{"issue":"1","key":"key2020120920231898700_ref019","doi-asserted-by":"crossref","first-page":"65","DOI":"10.1016\/S0165-0114(98)00459-X","article-title":"A fuzzy approach to select the location of the distribution center","volume":"118","year":"2001","journal-title":"Fuzzy Sets and Systems"},{"issue":"15","key":"key2020120920231898700_ref020","doi-asserted-by":"crossref","first-page":"6718","DOI":"10.1016\/j.eswa.2014.04.046","article-title":"Integrated evidential reasoning approach in the presence of cardinal and ordinal preferences and its applications in software selection","volume":"41","year":"2014","journal-title":"Expert Systems with Applications"},{"issue":"1","key":"key2020120920231898700_ref021","doi-asserted-by":"crossref","first-page":"153","DOI":"10.1016\/S0305-0548(03)00209-0","article-title":"Fuzzy multi-criteria selection of object-oriented simulation software for production system analysis","volume":"32","year":"2005","journal-title":"Computers and Operations Research"},{"issue":"3","key":"key2020120920231898700_ref022","first-page":"186","article-title":"Selecting CRM packages based on architectural, functional, and cost requirements: empirical validation of a hierarchical ranking model","volume":"9","year":"2004","journal-title":"Requirements Engineering"},{"issue":"4","key":"key2020120920231898700_ref023","doi-asserted-by":"crossref","first-page":"397","DOI":"10.1007\/s10845-008-0091-7","article-title":"Decision making in equipment selection: an integrated approach with AHP and PROMETHEE","volume":"19","year":"2008","journal-title":"Journal of Intelligent Manufacturing"},{"issue":"4","key":"key2020120920231898700_ref024","doi-asserted-by":"crossref","first-page":"335","DOI":"10.1108\/13598540310490099","article-title":"Vendor selection and order quantity allocation in volume discount environments","volume":"8","year":"2003","journal-title":"Supply Chain Management: An International Journal"},{"issue":"3","key":"key2020120920231898700_ref025","doi-asserted-by":"crossref","first-page":"109","DOI":"10.1016\/S1478-4092(03)00018-9","article-title":"Practice and promise of formal supplier selection: a study of four empirical cases","volume":"9","year":"2003","journal-title":"Journal of Purchasing and Supply Management"},{"issue":"4","key":"key2020120920231898700_ref026","doi-asserted-by":"crossref","first-page":"177","DOI":"10.1016\/S1478-4092(03)00032-3","article-title":"Supplier selection using a multi-criteria decision aid method","volume":"9","year":"2003","journal-title":"Journal of Purchasing and Supply Management"},{"issue":"12","key":"key2020120920231898700_ref027","doi-asserted-by":"crossref","first-page":"1152","DOI":"10.1080\/0951192X.2011.615342","article-title":"An integrated multi-criteria group decision-making approach to efficient supplier selection and clustering using fuzzy preference relations","volume":"24","year":"2011","journal-title":"International Journal of Computer Integrated Manufacturing"},{"year":"2011","key":"key2020120920231898700_ref028","article-title":"A hybrid supplier selection methodology for strategic supply system management"},{"key":"key2020120920231898700_ref029","doi-asserted-by":"crossref","first-page":"392","DOI":"10.1016\/S0148-2963(02)00273-4","article-title":"Blueprinting the service company: managing service processes efficiently","volume":"57","year":"2004","journal-title":"Journal of Business Research"},{"issue":"1","key":"key2020120920231898700_ref030","doi-asserted-by":"crossref","first-page":"31","DOI":"10.1016\/j.indmarman.2012.11.002","article-title":"Characterizing service networks for moving from products to solutions","volume":"42","year":"2013","journal-title":"Industrial Marketing Management"},{"issue":"10","key":"key2020120920231898700_ref031","doi-asserted-by":"crossref","first-page":"2868","DOI":"10.1080\/00207543.2012.748224","article-title":"Greener supplier selection: state of the art and some empirical evidence","volume":"51","year":"2013","journal-title":"International Journal of Production Research"},{"issue":"13\u201014","key":"key2020120920231898700_ref032","first-page":"1198","article-title":"Exploring the challenges in implementing supplier environmental performance measurement models: a case study","volume":"25","year":"2014","journal-title":"Production Planning and Control"},{"issue":"1","key":"key2020120920231898700_ref033","doi-asserted-by":"crossref","first-page":"15","DOI":"10.1016\/S0925-5273(01)00093-7","article-title":"The total cost of logistics in supplier selection, under conditions of multiple sourcing, multiple criteria and capacity constraint","volume":"73","year":"2001","journal-title":"International Journal of Production Economics"},{"issue":"Part A","key":"key2020120920231898700_ref034","first-page":"53","article-title":"Service purchasing and value creation: towards systemic purchases","volume":"147","year":"2014","journal-title":"International Journal of Production Economics"},{"issue":"4","key":"key2020120920231898700_ref035","first-page":"35","article-title":"Trends in services sciences in Japan and Abroad","volume":"19","year":"2006","journal-title":"Science and Technology Trends: Quarterly Review"},{"article-title":"Software engineering \u2013 product quality \u2013 Part 1: Quality model","year":"2001","author":"ISO\/IEC 9126-1","key":"key2020120920231898700_ref036"},{"article-title":"Systems and software engineering \u2013 systems and software quality requirements and evaluation (SQuaRE) \u2013 system and software quality models","year":"2011","author":"ISO\/IEC 25010","key":"key2020120920231898700_ref037"},{"article-title":"Systems and software engineering \u2013 systems and software quality requirements and evaluation (SQuaRE) \u2013 evaluation process","year":"2011","author":"ISO\/IEC 25040","key":"key2020120920231898700_ref038"},{"issue":"3","key":"key2020120920231898700_ref039","doi-asserted-by":"crossref","first-page":"555","DOI":"10.1016\/j.infsof.2008.09.003","article-title":"Evaluating and selecting software packages: a review","volume":"51","year":"2009","journal-title":"Information and Software Technology"},{"issue":"8","key":"key2020120920231898700_ref040","doi-asserted-by":"crossref","first-page":"1394","DOI":"10.1016\/j.jss.2011.03.034","article-title":"Framework for evaluation and selection of the software packages: a hybrid knowledge based system approach","volume":"84","year":"2011","journal-title":"The Journal of Systems and Software"},{"issue":"1","key":"key2020120920231898700_ref041","doi-asserted-by":"crossref","first-page":"27","DOI":"10.1016\/j.ijpe.2007.09.011","article-title":"Supply chain management for servitised products: a multi-industry case study","volume":"114","year":"2008","journal-title":"International Journal of Production Economics"},{"issue":"6","key":"key2020120920231898700_ref042","doi-asserted-by":"crossref","first-page":"382","DOI":"10.1108\/09576050310503367","article-title":"Multi criteria supplier selection using fuzzy AHP","volume":"16","year":"2003","journal-title":"Logistics Information Management"},{"issue":"5","key":"key2020120920231898700_ref043","first-page":"1477","article-title":"A fuzzy ANP model for supplier selection as applied to IC packaging","volume":"23","year":"2010","journal-title":"Journal of Intelligent Manufacturing"},{"issue":"8","key":"key2020120920231898700_ref044","doi-asserted-by":"crossref","first-page":"9656","DOI":"10.1016\/j.eswa.2011.01.159","article-title":"Fuzzy AHP approach for supplier selection in a washing machine company","volume":"38","year":"2011","journal-title":"Expert Systems with Applications"},{"issue":"2","key":"key2020120920231898700_ref045","doi-asserted-by":"crossref","first-page":"141","DOI":"10.1002\/(SICI)1099-1174(199706)6:2<141::AID-ISAF122>3.0.CO;2-2","article-title":"An AHP and survey for selecting workflow management systems","volume":"6","year":"1997","journal-title":"Intelligent Systems in Accounting, Finance and Management"},{"issue":"3","key":"key2020120920231898700_ref046","doi-asserted-by":"crossref","first-page":"1304","DOI":"10.1016\/j.eswa.2010.07.003","article-title":"Combining VIKOR with GRA techniques to evaluate service quality of airports under fuzzy environment, original research article","volume":"38","year":"2011","journal-title":"Expert Systems with Applications"},{"issue":"4","key":"key2020120920231898700_ref047","doi-asserted-by":"crossref","first-page":"221","DOI":"10.1016\/S0378-7206(99)00021-X","article-title":"Software selection: a case study of the application of the analytical hierarchical process to the selection of a multimedia authoring system","volume":"36","year":"1999","journal-title":"Information and Management"},{"issue":"1","key":"key2020120920231898700_ref048","doi-asserted-by":"crossref","first-page":"25","DOI":"10.1108\/17410381211196276","article-title":"Using FAHP to determine the criteria for partner\u2019s selection within a green supply chain: the case of hand tool industry in Taiwan","volume":"23","year":"2011","journal-title":"Journal of Manufacturing Technology Management"},{"issue":"3","key":"key2020120920231898700_ref049","doi-asserted-by":"crossref","first-page":"939","DOI":"10.1016\/j.eswa.2006.01.031","article-title":"A fuzzy-based decision-making procedure for data warehouse system selection","volume":"32","year":"2007","journal-title":"Expert Systems with Applications"},{"issue":"1","key":"key2020120920231898700_ref050","doi-asserted-by":"crossref","first-page":"28","DOI":"10.1108\/09685220210417481","article-title":"Evaluation and selection of an antivirus and content filtering software","volume":"10","year":"2002","journal-title":"Information Management and Computer Security"},{"issue":"4","key":"key2020120920231898700_ref051","doi-asserted-by":"crossref","first-page":"449","DOI":"10.1108\/17410381011046571","article-title":"Challenges in transforming manufacturing organisations into product-service providers","volume":"21","year":"2010","journal-title":"Journal of Manufacturing Technology Management"},{"issue":"24","key":"key2020120920231898700_ref052","doi-asserted-by":"crossref","first-page":"5199","DOI":"10.1080\/00207540500219031","article-title":"A fuzzy ANP-based approach to R&D project selection: a case study","volume":"43","year":"2005","journal-title":"International Journal of Production Research"},{"issue":"1","key":"key2020120920231898700_ref053","doi-asserted-by":"crossref","first-page":"3","DOI":"10.1177\/1094670505276619","article-title":"Forming successful business-to-business services in goods dominant firms","volume":"8","year":"2005","journal-title":"Journal of Service Research"},{"issue":"4","key":"key2020120920231898700_ref054","doi-asserted-by":"crossref","first-page":"889","DOI":"10.1016\/j.eswa.2005.06.025","article-title":"Evaluation of knowledge management tools using AHP","volume":"29","year":"2005","journal-title":"Expert Systems with Applications"},{"issue":"Part B","key":"key2020120920231898700_ref055","first-page":"457","article-title":"Measuring service outcomes for adaptive preventive maintenance","volume":"170","year":"2015","journal-title":"International Journal of Production Economics"},{"issue":"2","key":"key2020120920231898700_ref056","doi-asserted-by":"crossref","first-page":"160","DOI":"10.1108\/09564230310474138","article-title":"Managing the transition from products to services","volume":"14","year":"2003","journal-title":"International Journal of Service Industry Management"},{"key":"key2020120920231898700_ref502","doi-asserted-by":"crossref","first-page":"3887","DOI":"10.1016\/j.eswa.2008.02.045","article-title":"Long term supplier selection using a combined fuzzy MCDM approach: a case study for a telecommunication company","volume":"36","year":"2009","journal-title":"Expert Systems with Applications"},{"issue":"1","key":"key2020120920231898700_ref057","doi-asserted-by":"crossref","first-page":"22","DOI":"10.1108\/13598540910927278","article-title":"Application of Taguchi loss functions for supplier selection","volume":"14","year":"2009","journal-title":"Supply Chain Management: An International Journal"},{"issue":"3","key":"key2020120920231898700_ref058","doi-asserted-by":"crossref","first-page":"578","DOI":"10.1016\/S0377-2217(98)00321-X","article-title":"AHP-based evaluation of AHP-software","volume":"118","year":"1999","journal-title":"European Journal of Operational Research"},{"issue":"5","key":"key2020120920231898700_ref059","doi-asserted-by":"crossref","first-page":"730","DOI":"10.1108\/BPMJ-04-2013-0044","article-title":"Customer requirements based ERP customization using AHP technique","volume":"20","year":"2014","journal-title":"Business Process Management Journal"},{"volume-title":"Fundamentals of Decision Making and Priority Theory with the Analytic Hierarchy Process","year":"2000","key":"key2020120920231898700_ref060"},{"volume-title":"The Analytic Hierarchy Process: Planning, Priority Setting, Resource Allocation","year":"1980","key":"key2020120920231898700_ref061"},{"volume-title":"Models, Methods, Concepts and Applications of the Analytic Hierarchy Process","year":"2001","key":"key2020120920231898700_ref063"},{"issue":"6","key":"key2020120920231898700_ref064","doi-asserted-by":"crossref","first-page":"770","DOI":"10.1108\/14637150610710927","article-title":"An integrated approach for risk\u2010based life cycle assessment and multi\u2010criteria decision\u2010making: selection, design and evaluation of cleaner and greener processes","volume":"12","year":"2006","journal-title":"Business Process Management Journal"},{"issue":"1","key":"key2020120920231898700_ref065","doi-asserted-by":"crossref","first-page":"84","DOI":"10.1016\/j.amc.2006.07.071","article-title":"A new mathematical approach for suppliers selection: accounting for non-homogeneity is important","volume":"185","year":"2007","journal-title":"Applied Mathematics and Computation"},{"issue":"2","key":"key2020120920231898700_ref066","doi-asserted-by":"crossref","first-page":"318","DOI":"10.1016\/j.ejor.2003.08.018","article-title":"Evaluating and selecting e-commerce software and communication systems for supply chain","volume":"159","year":"2004","journal-title":"European Journal of Operational Research"},{"issue":"11","key":"key2020120920231898700_ref067","doi-asserted-by":"crossref","first-page":"1213","DOI":"10.1108\/01443570710830601","article-title":"A strategic model for agile virtual enterprise partner selection","volume":"27","year":"2007","journal-title":"International Journal of Operations and Production Management"},{"issue":"3","key":"key2020120920231898700_ref068","doi-asserted-by":"crossref","first-page":"247","DOI":"10.1108\/09576060310463190","article-title":"Applying linguistic criteria in FMS selection: fuzzy-set-AHP approach","volume":"14","year":"2003","journal-title":"Integrated Manufacturing Systems"},{"issue":"3","key":"key2020120920231898700_ref081","doi-asserted-by":"crossref","first-page":"6754","DOI":"10.1016\/j.eswa.2008.08.062","article-title":"Service-oriented technology roadmap (SoTRM) using patent map for R&D strategy of service industry","volume":"36","year":"2009","journal-title":"Expert Systems with Applications"},{"issue":"2","key":"key2020120920231898700_ref069","doi-asserted-by":"crossref","first-page":"116","DOI":"10.1108\/13598540810860958","article-title":"An integrated approach for supplier selection and purchasing decisions","volume":"13","year":"2008","journal-title":"Supply Chain Management: An International Journal"},{"issue":"1","key":"key2020120920231898700_ref070","doi-asserted-by":"crossref","first-page":"30","DOI":"10.1016\/j.ijpe.2008.07.024","article-title":"Understanding trade-offs in the supplier selection process: the role of flexibility, delivery, and value-added services\/support","volume":"120","year":"2009","journal-title":"International Journal of Production Economics"},{"issue":"1","key":"key2020120920231898700_ref071","doi-asserted-by":"crossref","first-page":"1","DOI":"10.1007\/s11747-007-0069-6","article-title":"Service-dominant logic: continuing the evolution","volume":"36","year":"2008","journal-title":"Journal of the Academy of Marketing Science"},{"issue":"1","key":"key2020120920231898700_ref072","doi-asserted-by":"crossref","first-page":"2","DOI":"10.1016\/0377-2217(91)90033-R","article-title":"Vendor selection criteria and methods","volume":"50","year":"1991","journal-title":"European Journal of Operational Research"},{"issue":"1","key":"key2020120920231898700_ref073","doi-asserted-by":"crossref","first-page":"47","DOI":"10.1016\/j.ijpe.2004.03.004","article-title":"An AHP-based approach to ERP system selection","volume":"96","year":"2005","journal-title":"International Journal of Production Economics"},{"issue":"8","key":"key2020120920231898700_ref082","doi-asserted-by":"crossref","first-page":"1278","DOI":"10.1016\/j.indmarman.2010.03.001","article-title":"Integrated solutions from a service-centered perspective: applicability and limitations in the capital goods industry","volume":"39","year":"2010","journal-title":"Industrial Marketing Management"},{"issue":"2","key":"key2020120920231898700_ref074","doi-asserted-by":"crossref","first-page":"464","DOI":"10.1016\/j.ejor.2007.12.029","article-title":"Modeling subjective evaluation for fuzzy group multicriteria decision making","volume":"194","year":"2009","journal-title":"European Journal of Operational Research"},{"issue":"8","key":"key2020120920231898700_ref075","doi-asserted-by":"crossref","first-page":"10292","DOI":"10.1016\/j.eswa.2011.02.057","article-title":"A fuzzy group analytical hierarchy process approach for software quality assurance management: fuzzy logarithmic least squares method","volume":"38","year":"2011","journal-title":"Expert Systems with Applications"},{"issue":"3","key":"key2020120920231898700_ref076","doi-asserted-by":"crossref","first-page":"338","DOI":"10.1016\/S0019-9958(65)90241-X","article-title":"Fuzzy sets","volume":"8","year":"1965","journal-title":"Information and Control"},{"key":"key2020120920231898700_ref077","doi-asserted-by":"crossref","first-page":"249","DOI":"10.1016\/S0020-7373(76)80001-6","article-title":"A fuzzy-algorithmic approach to the definition of complex or imprecise concepts","volume":"8","year":"1976","journal-title":"International Journal of Man-Machine Studies"},{"issue":"3","key":"key2020120920231898700_ref078","doi-asserted-by":"crossref","first-page":"2741","DOI":"10.1016\/j.eswa.2010.08.064","article-title":"A combined methodology for supplier selection and performance evaluation","volume":"38","year":"2011","journal-title":"Expert Systems with Applications"},{"volume-title":"Fuzzy Set Theory and its Applications","year":"2001","key":"key2020120920231898700_ref079"},{"issue":"2","key":"key2020120920231898700_ref080","doi-asserted-by":"crossref","first-page":"114","DOI":"10.1016\/j.pursup.2009.03.002","article-title":"The evolution of supply chain relationships: an interpretative framework based on the Italian inter-industry experience","volume":"15","year":"2009","journal-title":"Journal of Purchasing and Supply Management"}],"container-title":["Business Process Management Journal"],"original-title":[],"language":"en","link":[{"URL":"https:\/\/www.emerald.com\/insight\/content\/doi\/10.1108\/BPMJ-01-2016-0013\/full\/xml","content-type":"application\/xml","content-version":"vor","intended-application":"text-mining"},{"URL":"https:\/\/www.emerald.com\/insight\/content\/doi\/10.1108\/BPMJ-01-2016-0013\/full\/html","content-type":"unspecified","content-version":"vor","intended-application":"similarity-checking"}],"deposited":{"date-parts":[[2025,7,24]],"date-time":"2025-07-24T23:14:11Z","timestamp":1753398851000},"score":1,"resource":{"primary":{"URL":"http:\/\/www.emerald.com\/bpmj\/article\/23\/1\/196-222\/258232"}},"subtitle":["A case study"],"short-title":[],"issued":{"date-parts":[[2017,2,3]]},"references-count":83,"journal-issue":{"issue":"1","published-print":{"date-parts":[[2017,2,3]]}},"alternative-id":["10.1108\/BPMJ-01-2016-0013"],"URL":"https:\/\/doi.org\/10.1108\/bpmj-01-2016-0013","relation":{},"ISSN":["1463-7154"],"issn-type":[{"type":"print","value":"1463-7154"}],"subject":[],"published":{"date-parts":[[2017,2,3]]}}}