{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2026,4,30]],"date-time":"2026-04-30T03:25:07Z","timestamp":1777519507757,"version":"3.51.4"},"reference-count":19,"publisher":"Emerald","issue":"5","license":[{"start":{"date-parts":[[2016,9,5]],"date-time":"2016-09-05T00:00:00Z","timestamp":1473033600000},"content-version":"tdm","delay-in-days":0,"URL":"https:\/\/www.emerald.com\/insight\/site-policies"}],"content-domain":{"domain":[],"crossmark-restriction":false},"short-container-title":[],"published-print":{"date-parts":[[2016,9,5]]},"abstract":"<jats:sec>\n               <jats:title content-type=\"abstract-heading\">Purpose<\/jats:title>\n               <jats:p> \u2013 The purpose of this paper is to document the results of an implementation of the quality function deployment (QFD) tool in a process of a municipal administration involving: request for component support: family farming, urban and backyard agriculture that are part of the Rural Development Directorate of the Morole\u00f3n City Hall in the state of Guanajuato, M\u00e9xico. <\/jats:p>\n            <\/jats:sec>\n            <jats:sec>\n               <jats:title content-type=\"abstract-heading\">Design\/methodology\/approach<\/jats:title>\n               <jats:p> \u2013 The work is an exploratory study where the application of different quantitative techniques, database analysis, sample collection, field notes, participant observation, workshops and direct interviews were held and conducted to collect data. <\/jats:p>\n            <\/jats:sec>\n            <jats:sec>\n               <jats:title content-type=\"abstract-heading\">Findings<\/jats:title>\n               <jats:p> \u2013 From the analysis of the requirements of quality characteristics are identified, simplified, response time reduced, assertiveness maintained and transparency in the resource allocations were assured. According to the calculations, customer expectations were clearly identified. <\/jats:p>\n            <\/jats:sec>\n            <jats:sec>\n               <jats:title content-type=\"abstract-heading\">Originality\/value<\/jats:title>\n               <jats:p> \u2013 The implementation of quality management methods such as QFD, in a municipal administration was used aimed at improving the services offered to citizens according to their expectations. It is expressed that mayors should be primarily concerned about giving the officials under their direction the necessary training to make their employment joyful with the help and use of the best tools available to provide quality results.<\/jats:p>\n            <\/jats:sec>","DOI":"10.1108\/bpmj-01-2016-0019","type":"journal-article","created":{"date-parts":[[2016,8,9]],"date-time":"2016-08-09T06:44:31Z","timestamp":1470725071000},"page":"979-992","source":"Crossref","is-referenced-by-count":8,"title":["Effectiveness of QFD in a municipal administration process"],"prefix":"10.1108","volume":"22","author":[{"given":"Narda B.","family":"Ocampo Jimenez","sequence":"first","affiliation":[]},{"given":"Roberto","family":"Baeza Serrato","sequence":"additional","affiliation":[]}],"member":"140","reference":[{"key":"key2020121301454439000_b1","unstructured":"Akao, Y.\n                (1993), \n                  Despliegue de funciones de calidad (QFD): integraci\u00f3n de necesidades del cliente en el dise\u00f1o del producto\n               , S.L. Madrid: TGP Hoshin Ediciones, Madrid."},{"key":"key2020121301454439000_b2","doi-asserted-by":"crossref","unstructured":"Chen, C.\n                (2009), \u201cIntegration of quality function deployment and process management in the semiconductor industry\u201d, \n                  International Journal of Production Research\n               , Vol. 58 No. 4, pp. 672-679.","DOI":"10.1080\/00207540701549616"},{"key":"key2020121301454439000_b3","doi-asserted-by":"crossref","unstructured":"Crostack, H.\n                (2007), \u201cInvestigations into more exact weightings of customer demands in QFD\u201d, \n                  Asian Journal on Quality\n               , Vol. 8 No. 3, pp. 71-80.","DOI":"10.1108\/15982688200700026"},{"key":"key2020121301454439000_b5","doi-asserted-by":"crossref","unstructured":"Dickinson, B.\n                (1995), \u201cQFD: setting up for success\u201d, \n                  World Class Design to Manufacture\n               , Vol. 2 No. 5, pp. 43-45.","DOI":"10.1108\/09642369310095229"},{"key":"key2020121301454439000_b201","unstructured":"INEGI\n                (2013), \u201cDegree of poverty\u201d, [En l\u00ednea] 16 de May de 2015, available at: www3.inegi.org.mx\/sistemas\/mexicocifras\/default.aspx?e="},{"key":"key2020121301454439000_b6","doi-asserted-by":"crossref","unstructured":"Jenab, K.\n               , \n                  Pourmohammadi, H.\n                and \n                  Sarfaraz, M.\n                (2014), \u201cAn i-AHP\n\t\t\t\t\t&\n\t\t\t\tQFD warranty model\u201d, \n                  Benchmarking: An International Journal\n               , Vol. 21 No. 6, pp. 884-902.","DOI":"10.1108\/BIJ-01-2013-0017"},{"key":"key2020121301454439000_b7","doi-asserted-by":"crossref","unstructured":"John, R.\n                and \n                  Smith, A.\n                (2014), \u201cAwareness and effectiveness of quality function deployment (QFD) in design and build projects in Nigeria\u201d, \n                  Journal of Facilities Management\n               , Vol. 12 No. 1, pp. 72-88.","DOI":"10.1108\/JFM-07-2013-0039"},{"key":"key2020121301454439000_b8","doi-asserted-by":"crossref","unstructured":"Killen, C.\n                (2007), \u201cStrategic planning using QFD: an analysis of the implementation of an environmental management system in a local public administration\u201d, \n                  International Journal of Quality & Reliability Management\n               , Vol. 22 No. 1, pp. 17-29.","DOI":"10.1108\/02656710510572968"},{"key":"key2020121301454439000_b9","doi-asserted-by":"crossref","unstructured":"Lin, Y.\n                and \n                  Pekkarinen, S.\n                (2011), \u201cQFD-based modular logistics service design\u201d, \n                  Journal of Business & Industrial Marketing\n               , Vol. 26 No. 5, pp. 344-356.","DOI":"10.1108\/08858621111144406"},{"key":"key2020121301454439000_b10","doi-asserted-by":"crossref","unstructured":"Liu, Y.\n                and \n                  Xu, J.\n                (2006), \u201cQFD model for quality performance self-assessment\u201d, \n                  Asian Journal on Quality\n               , Vol. 7 No. 1, pp. 112-127.","DOI":"10.1108\/15982688200600008"},{"key":"key2020121301454439000_b11","doi-asserted-by":"crossref","unstructured":"Luo, X.G.\n               , \n                  Kwong, C.K.\n               , \n                  Tang, J.F.\n                and \n                  Sun, F.Q.\n                (2015), \u201cQFD-based product planning with consumer choice analysis\u201d, \n                  IEEE Transactions on Systems, Man, and Cybernetics: Systems\n               , Vol. 45 No. 3, pp. 454-461.","DOI":"10.1109\/TSMC.2014.2347916"},{"key":"key2020121301454439000_b13","unstructured":"Mazur, G.H.\n                (1993), \u201cQFD for service industries: from voice of customer to task deployment\u201d, The Fifth Symposium on Quality Function Deployment, June, Novi, 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