{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2025,9,20]],"date-time":"2025-09-20T18:30:18Z","timestamp":1758393018667,"version":"3.41.2"},"reference-count":10,"publisher":"Emerald","issue":"5","license":[{"start":{"date-parts":[[2016,9,5]],"date-time":"2016-09-05T00:00:00Z","timestamp":1473033600000},"content-version":"tdm","delay-in-days":0,"URL":"https:\/\/www.emerald.com\/insight\/site-policies"}],"content-domain":{"domain":[],"crossmark-restriction":false},"short-container-title":[],"published-print":{"date-parts":[[2016,9,5]]},"abstract":"<jats:sec><jats:title content-type=\"abstract-heading\">Purpose<\/jats:title><jats:p>\u2013 To achieve long-term customer retention a comprehensive and individual performance is increasingly important for companies from the manufacturing industry. A possibility to meet this challenge is given by Industrial Product-Service Systems (IPS2). The purpose of this paper is to discuss the results of a current study on quality management for IPS\u00b2.<\/jats:p><\/jats:sec><jats:sec><jats:title content-type=\"abstract-heading\">Design\/methodology\/approach<\/jats:title><jats:p>\u2013 After a short introduction to the topic of IPS\u00b2 the paper takes the study design as its structure. It gives an overview of the demography and results of the study and ends with a conclusion.<\/jats:p><\/jats:sec><jats:sec><jats:title content-type=\"abstract-heading\">Findings<\/jats:title><jats:p>\u2013 Concerning the choice of products and services the results show that customer individual performances prevail. Closely related to that is the tender of services, which are meanwhile a part of the performance offer in all industries. All in all there are already first types of IPS\u00b2. The quality perception exceeds the conformance of specific requirements. Reliability and perceived quality are becoming increasingly important. An integration of customers into the quality management is the exception. Regarding the quality management in value creation chains it can be outlined that quality goals are mostly company-wide but not for the entire value creation chain. Cross-company standardized processes exist in least cases. This also applies to cross-linked CAQ-systems. Communication of quality problems is handled mainly via e-mail. Quality management in value creation chains needs a common buildup of competencies by joint trainings. In practice it is barely there. Even if the potential is seen, partners and suppliers mostly will not be considered.<\/jats:p><\/jats:sec><jats:sec><jats:title content-type=\"abstract-heading\">Originality\/value<\/jats:title><jats:p>\u2013 The paper considers the study results from different angles and shows the potentials of the IPS\u00b2 approach. Thereby it investigates different approaches to offer a combined product-service system.<\/jats:p><\/jats:sec>","DOI":"10.1108\/bpmj-01-2016-0023","type":"journal-article","created":{"date-parts":[[2016,8,9]],"date-time":"2016-08-09T06:44:31Z","timestamp":1470725071000},"page":"969-978","source":"Crossref","is-referenced-by-count":6,"title":["Empirical study on quality management for product-service systems in industrial environment"],"prefix":"10.1108","volume":"22","author":[{"given":"Florian","family":"Pasch","sequence":"first","affiliation":[]},{"given":"Christoffer","family":"Rybski","sequence":"additional","affiliation":[]},{"given":"Roland","family":"Jochem","sequence":"additional","affiliation":[]}],"member":"140","reference":[{"key":"key2020121221125100800_b7","doi-asserted-by":"crossref","unstructured":"Aurich, J. and Waltemode, S. (2012), Qualit\u00e4t technischer produkt service systeme , Springer-VDI-Verlag, D\u00fcsseldorf, pp. 508-512, available at: www.werkstattstechnik.de\/wt\/article.php?data[article_id]=68601 (accessed August 7, 2012).","DOI":"10.37544\/1436-4980-2012-7-8-508"},{"key":"key2020121221125100800_b5","doi-asserted-by":"crossref","unstructured":"Aurich, J. , Fuchs, C. and Wagenknecht, C. (2006), \u201cLife cycle oriented design of technical product-service systems\u201d, Journal of Cleaner Production , Vol. 14 No. 17, pp. 1480-1494, 171-176.","DOI":"10.1016\/j.jclepro.2006.01.019"},{"key":"key2020121221125100800_b4","unstructured":"Deutsches Institut f\u00fcr Normung (2009), Hybride Wertsch\u00f6pfung \u2013 Integration von Sach- und Dienstleistungen , PAS 1094, Beuth, Berlin."},{"key":"key2020121221125100800_b8","doi-asserted-by":"crossref","unstructured":"Jochem, R. and Pasch, F. (2013), Umfassende Qualit\u00e4t bei hybriden Leistungsb\u00fcndeln \u2013 HLB-spezifisches Reifegradmodell zur Entwicklung umfassender Qualit\u00e4tsf\u00e4higkeit von HLB-Anbietern , Springer-VDI-Verlag, D\u00fcsseldorf, pp. 594-599, available at: www.werkstattstechnik.de\/wt\/article.php?data[article_id]=73980 (accessed August 7, 2013).","DOI":"10.37544\/1436-4980-2013-7-8-594"},{"key":"key2020121221125100800_b1","unstructured":"Jochem, R. and Ulbrich, A. (2008), \u201cInnovationsqualit\u00e4t durch prozessorientierten, integrierten und durchg\u00e4ngigen Einsatz von (QM)-Methoden in der Produktentstehung\u201d, in Goch, G. (Ed.), Bericht zur GQW \u2013 Jahrestagung 2008 am Bremer Institut f\u00fcr Messtechnik, Automatisierung und Qualit\u00e4tswissenschaft (BIMAQ), Aachen , Vol. 2008\/2010, Shaker-Verlag, Bremen, pp. 123-132."},{"key":"key2020121221125100800_b3","unstructured":"Meier, H. (2011), Hybride Wertsch\u00f6pfung \u2013 Innovationen im Servicemanagement , Innosoft Anwendertage, Dortmund, p. 3."},{"key":"key2020121221125100800_b2","doi-asserted-by":"crossref","unstructured":"Meier, H. , Roy, R. and Seliger, G. (2010), \u201cIndustrial product-service systems \u2013 IPS2\u201d, CIRP Annals 2010 \u2013 Manufacturing Technology , Vol. 59 No. 2, pp. 607-627.","DOI":"10.1016\/j.cirp.2010.05.004"},{"key":"key2020121221125100800_b10","unstructured":"Meier, H. , Uhlmann, E. , V\u00f6lker, O. , Geisert, C. and Stelzer, C. (2010), \u201cReference architecture for dynamical organization of IPS\u00b2 service supply chains on the delivery phase\u201d, Proceedings of the 2nd CIRP Conference on Industrial Product Service Systems, pp. 331-338."},{"key":"key2020121221125100800_b9","doi-asserted-by":"crossref","unstructured":"Sakao, T. and Lindahl, M. (2009), Introduction to Product\/Service-System Design , Springer, London.","DOI":"10.1007\/978-1-84882-909-1"},{"key":"key2020121221125100800_b6","doi-asserted-by":"crossref","unstructured":"Tukker, A. (2004), \u201cEight types of product-service system: eight ways to sustainability? Experiences from SusProNet\u201d, Business Strategy and the Environment , Vol. 13 No. 4, pp. 246-260.","DOI":"10.1002\/bse.414"}],"container-title":["Business Process Management Journal"],"original-title":[],"language":"en","link":[{"URL":"http:\/\/www.emeraldinsight.com\/doi\/full-xml\/10.1108\/BPMJ-01-2016-0023","content-type":"unspecified","content-version":"vor","intended-application":"text-mining"},{"URL":"https:\/\/www.emerald.com\/insight\/content\/doi\/10.1108\/BPMJ-01-2016-0023\/full\/xml","content-type":"application\/xml","content-version":"vor","intended-application":"text-mining"},{"URL":"https:\/\/www.emerald.com\/insight\/content\/doi\/10.1108\/BPMJ-01-2016-0023\/full\/html","content-type":"unspecified","content-version":"vor","intended-application":"similarity-checking"}],"deposited":{"date-parts":[[2025,7,24]],"date-time":"2025-07-24T23:14:12Z","timestamp":1753398852000},"score":1,"resource":{"primary":{"URL":"http:\/\/www.emerald.com\/bpmj\/article\/22\/5\/969-978\/258421"}},"subtitle":[],"editor":[{"given":"Madhav","family":"Sinha","sequence":"first","affiliation":[]}],"short-title":[],"issued":{"date-parts":[[2016,9,5]]},"references-count":10,"journal-issue":{"issue":"5","published-print":{"date-parts":[[2016,9,5]]}},"alternative-id":["10.1108\/BPMJ-01-2016-0023"],"URL":"https:\/\/doi.org\/10.1108\/bpmj-01-2016-0023","relation":{},"ISSN":["1463-7154"],"issn-type":[{"type":"print","value":"1463-7154"}],"subject":[],"published":{"date-parts":[[2016,9,5]]}}}