{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2026,2,2]],"date-time":"2026-02-02T20:45:01Z","timestamp":1770065101604,"version":"3.49.0"},"reference-count":47,"publisher":"Emerald","issue":"2","license":[{"start":{"date-parts":[[2015,4,7]],"date-time":"2015-04-07T00:00:00Z","timestamp":1428364800000},"content-version":"tdm","delay-in-days":0,"URL":"https:\/\/www.emerald.com\/insight\/site-policies"}],"content-domain":{"domain":[],"crossmark-restriction":false},"short-container-title":[],"published-print":{"date-parts":[[2015,4,7]]},"abstract":"<jats:sec>\n               <jats:title content-type=\"abstract-heading\">Purpose<\/jats:title>\n               <jats:p> \u2013 Process improvement is a fundamental activity of the business process management (BPM) lifecycle. However, practitioners still lack concrete guidance and adequate objectives for process improvement. Moreover, improvement projects typically tie up considerable amounts of capital and are very risky. Thus, more guidance is needed on how to derive concrete recommendations for process improvement in a goal-oriented manner. The paper aims to discuss these issues. <\/jats:p>\n            <\/jats:sec>\n            <jats:sec>\n               <jats:title content-type=\"abstract-heading\">Design\/methodology\/approach<\/jats:title>\n               <jats:p> \u2013 The authors propose a decision model that determines along which paths the instances of a process should be routed to maximize the value contribution of the process. To do so, the decision model requires a process model and a set of historical process instances as inputs. <\/jats:p>\n            <\/jats:sec>\n            <jats:sec>\n               <jats:title content-type=\"abstract-heading\">Findings<\/jats:title>\n               <jats:p> \u2013 The decision model builds on the idea that only the parameters of the process, i.e., the values according to which it is decided on which path an instance traverses the process, can be modified, without altering the structure of the process. The decision model determines the parameter setting that maximizes the value contribution of the process, which is measured in terms of the expected cash flow of the process. When determining the optimal parameter setting, the decision model considers that different instances and paths have different cash flow effects. <\/jats:p>\n            <\/jats:sec>\n            <jats:sec>\n               <jats:title content-type=\"abstract-heading\">Practical implications<\/jats:title>\n               <jats:p> \u2013 The authors prototypically implemented the decision model and report on the insights from a demonstration example that is based on the order verification process of an IT distributor. <\/jats:p>\n            <\/jats:sec>\n            <jats:sec>\n               <jats:title content-type=\"abstract-heading\">Originality\/value<\/jats:title>\n               <jats:p> \u2013 The decision model complements existing approaches to process improvement as it reveals additional improvement potential by focussing on the decision points in a process without altering the structure of the process. The decision model also enables identifying an optimal parameter setting, as a concrete recommendation for process improvement, in line with the principles of value-based BPM.<\/jats:p>\n            <\/jats:sec>","DOI":"10.1108\/bpmj-02-2014-0011","type":"journal-article","created":{"date-parts":[[2015,3,13]],"date-time":"2015-03-13T10:06:26Z","timestamp":1426241186000},"page":"353-378","source":"Crossref","is-referenced-by-count":12,"title":["Process improvement through economically driven routing of instances"],"prefix":"10.1108","volume":"21","author":[{"given":"Manuel","family":"Bolsinger","sequence":"first","affiliation":[],"role":[{"role":"author","vocabulary":"crossref"}]},{"given":"Anna","family":"Els\u00e4\u00dfer","sequence":"additional","affiliation":[],"role":[{"role":"author","vocabulary":"crossref"}]},{"given":"Caroline","family":"Helm","sequence":"additional","affiliation":[],"role":[{"role":"author","vocabulary":"crossref"}]},{"given":"Maximilian","family":"R\u00f6glinger","sequence":"additional","affiliation":[],"role":[{"role":"author","vocabulary":"crossref"}]}],"member":"140","reference":[{"key":"key2020122422352209600_b1","unstructured":"Afflerbach, P.\n               , \n                  Kastner, G.\n               , \n                  Krause, F.\n                and \n                  R\u00f6glinger, M.\n                (2013), \u201cAn optimization model for valuating process flexibility\u201d, Proceedings of the 34th International Conference on Information Systems, ICIS, Milan, December 15-18."},{"key":"key2020122422352209600_b2","doi-asserted-by":"crossref","unstructured":"Betts, A.\n               , \n                  Meadows, M.\n                and \n                  Walley, P.\n                (2000), \u201cCall centre capacity management\u201d, \n                  Interntional Journal of Service Industry Management\n               , Vol. 11 No. 2, pp. 185-196.","DOI":"10.1108\/09564230010323840"},{"key":"key2020122422352209600_b3","unstructured":"Biswal, P.C.\n                (2005), \n                  Discrete Mathematics and Graph Theory\n               , Prentice-Hall of India, New Delhi."},{"key":"key2020122422352209600_b4","unstructured":"Bolsinger, M.\n                (2014), \u201cBringing value-based business process management to the operational process level\u201d, appears in Information Systems and e-Business Management, available at: http:\/\/link.springer.com\/article\/10.1007%2Fs10257-014-0248-1"},{"key":"key2020122422352209600_b5","doi-asserted-by":"crossref","unstructured":"Braunwarth, K.\n               , \n                  Kaiser, M.\n                and \n                  M\u00fcller, A.\n                (2010), \u201cEconomic evaluation and optimization of the degree of automation in insurance processes\u201d, \n                  Business & Information Systems Engineering\n               , Vol. 2 No. 1, pp. 29-39.","DOI":"10.1007\/s12599-009-0088-6"},{"key":"key2020122422352209600_b6","doi-asserted-by":"crossref","unstructured":"Buhl, H.U.\n               , \n                  R\u00f6glinger, M.\n               , \n                  St\u00f6ckl, S.\n                and \n                  Braunwarth, K.\n                (2011), \u201cValue orientation in process management \u2013 research gap and contribution to economically well-founded decisions in process management\u201d, \n                  Business & Information Systems Engineering\n               , Vol. 3 No. 3, pp. 163-172.","DOI":"10.1007\/s12599-011-0157-5"},{"key":"key2020122422352209600_b7","unstructured":"Copeland, T.E.\n               , \n                  Koller, T.\n                and \n                  Murrin, J.\n                (1990), \n                  Valuation: Measuring and Managing the Value of Companies\n               , Wiley, New York, NY."},{"key":"key2020122422352209600_b8","unstructured":"Davenport, T.H.\n                (1993), \n                  Process Innovation: Reengineering Work Through Information Technology\n               , Harvard Business School Press, Boston, MA."},{"key":"key2020122422352209600_b9","unstructured":"Devaraj, S.\n                and \n                  Kohli, R.\n                (2002), \n                  The IT Payoff: Measuring the Business Value of Information Technology Investments\n               , Prentice Hall, Upper Saddle River, NJ."},{"key":"key2020122422352209600_b10","doi-asserted-by":"crossref","unstructured":"Dumas, M.\n               , \n                  La Rosa, M.\n               , \n                  Mendling, J.\n                and \n                  Reijers, H.\n                (2013), \n                  Fundamentals of Business Process Management\n               , Springer, Heidelberg.","DOI":"10.1007\/978-3-642-33143-5"},{"key":"key2020122422352209600_b11","doi-asserted-by":"crossref","unstructured":"Featherstone, A.\n               , \n                  Roessler, L.\n                and \n                  Barry, P.\n                (2006), \u201cDetermining the probability of default and risk-rating class for loans in the seventh farm credit district portfolio\u201d, \n                  Review of Agricultural Economics\n               , Vol. 28 No. 1, pp. 4-23.","DOI":"10.1111\/j.1467-9353.2006.00270.x"},{"key":"key2020122422352209600_b12","doi-asserted-by":"crossref","unstructured":"Forstner, E.\n               , \n                  Kamprath, N.\n                and \n                  R\u00f6glinger, M.\n                (2014), \u201cCapability development with process maturity models \u2013 decision framework and economic analysis\u201d, \n                  Journal of Decision Systems\n               , Vol. 23 No. 2, pp. 127-150.","DOI":"10.1080\/12460125.2014.865310"},{"key":"key2020122422352209600_b13","doi-asserted-by":"crossref","unstructured":"Hammer, M.\n                (2010), \u201cWhat is business process management?\u201d, in \n                  vom Brocke, J.\n                and \n                  Rosemann, M.\n                (Eds), \n                  Handbook on Business Process Management 1 \u2013 Introduction, Methods and Information Systems\n               , Springer, Heidelberg, pp. 3-16.","DOI":"10.1007\/978-3-642-00416-2_1"},{"key":"key2020122422352209600_b14","doi-asserted-by":"crossref","unstructured":"Hammer, M.\n                and \n                  Champy, J.\n                (1993), \n                  Reengineering the Corporation: A Manifesto for Business Revolution\n               , Harper Business, New York, NY.","DOI":"10.1016\/S0007-6813(05)80064-3"},{"key":"key2020122422352209600_b15","unstructured":"Harmon, P.\n                (2010), \n                  Business Process Change\n               , Morgan Kaufmann, Burlington."},{"key":"key2020122422352209600_b16","doi-asserted-by":"crossref","unstructured":"Hofacker, I.\n                and \n                  Vetschera, R.\n                (2001), \u201cAlgorithmical approaches to business process design\u201d, \n                  Computers & Operations Research\n               , Vol. 28 No. 13, pp. 1253-1275.","DOI":"10.1016\/S0305-0548(00)00038-1"},{"key":"key2020122422352209600_b17","doi-asserted-by":"crossref","unstructured":"Kirchmer, M.\n                (2011), \n                  High Performance Through Process Excellence: From Strategy to Execution with Business Process Management\n               , Springer Verlag, Berlin Heidelberg, available at: www.amazon.de\/High-Performance-Through-Process-Excellence\/dp\/364221164X","DOI":"10.1007\/978-3-642-21165-2_4"},{"key":"key2020122422352209600_b18","doi-asserted-by":"crossref","unstructured":"Kohlbacher, M.\n                and \n                  Reijers, H.\n                (2013), \u201cThe effects of process-oriented organizational design on firm performance\u201d, \n                  Business Process Management Journal\n               , Vol. 19 No. 2, pp. 245-262.","DOI":"10.1108\/14637151311308303"},{"key":"key2020122422352209600_b19","unstructured":"Koller, T.\n               , \n                  Goedhart, M.\n                and \n                  Wessels, D.\n                (2010), \n                  Valuation: Measuring and Managing the Value of Companies\n               , John Wiley, Hoboken, NJ."},{"key":"key2020122422352209600_b20","doi-asserted-by":"crossref","unstructured":"Korpela, J.\n               , \n                  Kyl\u00e4heiko, K.\n               , \n                  Lehmusvaara, A.\n                and \n                  Tuominen, M.\n                (2002), \u201cAn analytic approach to production capacity allocation and supply chain design\u201d, \n                  International Journal of Production Economics\n               , Vol. 78 No. 2, pp. 187-195.","DOI":"10.1016\/S0925-5273(01)00101-3"},{"key":"key2020122422352209600_b21","doi-asserted-by":"crossref","unstructured":"Luftman, J.\n               , \n                  Zadeh, H.S.\n               , \n                  Derksen, B.\n               , \n                  Santana, M.\n               , \n                  Rigoni, E.H.\n                and \n                  Huang, Z.\n                (2012), \u201cKey information technology and management issues 2011-2012: an international study\u201d, \n                  Journal of Information Technology\n               , Vol. 27 No. 3, pp. 198-212.","DOI":"10.1057\/jit.2012.14"},{"key":"key2020122422352209600_b22","unstructured":"Mays, E.\n                (2001), \n                  Handbook of Credit Scoring\n               , The Glenlake Publishing Company, Chicago, IL."},{"key":"key2020122422352209600_b23","doi-asserted-by":"crossref","unstructured":"Mitzenmacher, M.\n                and \n                  Upfal, E.\n                (2005), \n                  Probability and Computing: Randomized Algorithms and Probabilistic Analysis\n               , Cambridge University Press, New York, NY.","DOI":"10.1017\/CBO9780511813603"},{"key":"key2020122422352209600_b24","unstructured":"Neiger, D.\n               , \n                  Churilov, L.\n               , \n                  zur Muehlen, M.\n                and \n                  Rosemann, M.\n                (2006), \u201cIntegrating risks in business process models with value focused process engineering\u201d, in \n                  Ljungberg, J.\n                and \n                  Andersson, M.\n                (Eds), \n                  Proceedings of the 14th European Conference of Information Systems, ECIS 2006\n               , AIS, G\u00f6teborg, pp. 1606-1615."},{"key":"key2020122422352209600_b25","unstructured":"Object Management Group\n                (2011), \u201cOMG Unified Modeling Language (OMG UML) Superstructure Version 2.4.1\u201d, available at: www.omg.org\/spec\/UML\/2.4.1\/Superstructure\/PDF (accessed February 4, 2014)."},{"key":"key2020122422352209600_b26","unstructured":"Rappaport, A.\n                (1986), \n                  Creating Shareholder Value: The New Standard for Business Performance\n               , Free Press, New York, NY."},{"key":"key2020122422352209600_b27","doi-asserted-by":"crossref","unstructured":"Recker, J.\n                (2007), \u201cUnderstanding quality in process modelling: towards a holistic perspective\u201d, \n                  Australasian Journal of Information Systems\n               , Vol. 2 No. 14, pp. 43-63.","DOI":"10.3127\/ajis.v14i2.23"},{"key":"key2020122422352209600_b28","doi-asserted-by":"crossref","unstructured":"Recker, J.\n               , \n                  Rosemann, M.\n               , \n                  Indulska, M.\n                and \n                  Green, P.\n                (2009), \u201cBusiness process modeling \u2013 a comparative analysis\u201d, \n                  Journal of the Association for Information Systems\n               , Vol. 10 No. 4, pp. 333-363.","DOI":"10.17705\/1jais.00193"},{"key":"key2020122422352209600_b30","doi-asserted-by":"crossref","unstructured":"Reijers, H.A.\n                and \n                  Liman Mansar, S.\n                (2005), \u201cBest practices in business process redesign: an overview and qualitative evaluation of successful redesign heuristics\u201d, \n                  Omega\n               , Vol. 33 No. 4, pp. 283-306.","DOI":"10.1016\/j.omega.2004.04.012"},{"key":"key2020122422352209600_b29","doi-asserted-by":"crossref","unstructured":"Reijers, H.A.\n                and \n                  Liman Mansar, S.\n                (2007), \u201cBest practices in business process redesign: use and impact\u201d, \n                  Business Process Management Journal\n               , Vol. 13 No. 2, pp. 193-213.","DOI":"10.1108\/14637150710740455"},{"key":"key2020122422352209600_b31","unstructured":"Robinson, T.R.\n               , \n                  Henry, E.\n               , \n                  Pirie, W.L.\n                and \n                  Broihahn, M.\n                (2012), \n                  International Financial Statement Analysis\n               , CFA Institute Investment Series, Hoboken, NJ."},{"key":"key2020122422352209600_b32","doi-asserted-by":"crossref","unstructured":"Rocco, C.M.\n               , \n                  Miller, A.J.\n               , \n                  Moreno, J.A.\n                and \n                  Carrasquero, N.\n                (2000), \u201cA cellular evolutionary approach applied to reliability optimization of complex systems\u201d, Proceedings of Annual Reliability and Maintainability Symposium, 2000, Los Angeles, CA, pp. 210-215.","DOI":"10.1109\/RAMS.2000.816309"},{"key":"key2020122422352209600_b33","doi-asserted-by":"crossref","unstructured":"Sidorova, A.\n                and \n                  Isik, O.\n                (2010), \u201cBusiness process research: a cross-disciplinary review\u201d, \n                  Business Process Management Journal\n               , Vol. 16 No. 4, pp. 566-597.","DOI":"10.1108\/14637151011065928"},{"key":"key2020122422352209600_b34","doi-asserted-by":"crossref","unstructured":"Skrinjar, R.\n               , \n                  Bosilj-Vuksic, V.\n                and \n                  Indihar-Stemberger, M.\n                (2008), \u201cThe impact of business process orientation on financial and non-financial performance\u201d, \n                  Business Process Management Journal\n               , Vol. 14 No. 5, pp. 738-754.","DOI":"10.1108\/14637150810903084"},{"key":"key2020122422352209600_b35","unstructured":"Stewart, G.B.\n                and \n                  Stern, J.M.\n                (1991), \n                  The Quest for Value: The Eva Management Guide\n               , HarperBusiness, New York, NY."},{"key":"key2020122422352209600_b36","doi-asserted-by":"crossref","unstructured":"Trkman, P.\n                (2010), \u201cThe critical success factors of business process management\u201d, \n                  International Journal of Information Management\n               , Vol. 30 No. 2, pp. 125-134.","DOI":"10.1016\/j.ijinfomgt.2009.07.003"},{"key":"key2020122422352209600_b37","unstructured":"Trueck, S.\n                and \n                  Rachev, S.T.\n                (2009), \n                  Rating Based Modeling of Credit Risk: Theory and Application of Migration Matrices\n               , Academic, Amsterdam."},{"key":"key2020122422352209600_b39","doi-asserted-by":"crossref","unstructured":"van der Aalst, W.M.P.\n                (2011), \n                  Process Mining. Discovery, Conformance and Enhancement of Business Processes\n               , Springer, Berlin.","DOI":"10.1007\/978-3-642-19345-3"},{"key":"key2020122422352209600_b38","doi-asserted-by":"crossref","unstructured":"van der Aalst, W.M.P.\n                (2013), \u201cBusiness process management: a comprehensive survey\u201d, \n                  ISRN Software Engineering\n               , p. 37, doi:10.1155\/2013\/507984, available at: www.hindawi.com\/journals\/isrn\/2013\/507984\/","DOI":"10.1155\/2013\/507984"},{"key":"key2020122422352209600_b40","unstructured":"Vanderbeck, E.J.\n                (2013), \n                  Principles of Cost Accounting\n               , South-Western Cengage Learning, Mason."},{"key":"key2020122422352209600_b41","doi-asserted-by":"crossref","unstructured":"Vergidis, K.\n               , \n                  Tiwari, A.\n                and \n                  Majeed, B.\n                (2008), \u201cBusiness process analysis and optimization: beyond reengineering\u201d, \n                  IEEE Transactions on Systems, Man, and Cybernetics \u2013 Part C: Applications and Reviews\n               , Vol. 38 No. 1, pp. 69-82.","DOI":"10.1109\/TSMCC.2007.905812"},{"key":"key2020122422352209600_b42","doi-asserted-by":"crossref","unstructured":"vom Brocke, J.\n               , \n                  Recker, J.\n                and \n                  Mendling, J.\n                (2010), \u201cValue-oriented process modeling: integrating financial perspectives into business process re-design\u201d, \n                  Business Process Management Journal\n               , Vol. 16 No. 2, pp. 333-356.","DOI":"10.1108\/14637151011035633"},{"key":"key2020122422352209600_b43","doi-asserted-by":"crossref","unstructured":"vom Brocke, J.\n               , \n                  Becker, J.\n               , \n                  Braccini, A.M.\n               , \n                  Butleris, R.\n               , \n                  Hofreiter, B.\n               , \n                  Kapo\u010dius, K.\n               , \n                  De Marco, M.\n               , \n                  Schmidt, G.\n               , \n                  Seidel, S.\n               , \n                  Simons, A.\n               , \n                  Skopal, T.\n               , \n                  Stein, A.\n               , \n                  Stieglitz, S.\n               , \n                  Suomi, R.\n               , \n                  Vossen, G.\n               , \n                  Winter, R.\n                and \n                  Wrycza, S.\n                (2011), \u201cCurrent and future issues in BPM research: a European perspective from the ERCIS meeting 2010\u201d, \n                  Communications of the AIS (CAIS)\n               , Vol. 28 No. 1, pp. 393-414.","DOI":"10.17705\/1CAIS.02825"},{"key":"key2020122422352209600_b44","doi-asserted-by":"crossref","unstructured":"West, D.\n                (2000), \u201cNeural network credit scoring models\u201d, \n                  Computers & Operations Research\n               , Vol. 27 Nos 11-12, pp. 1131-1152.","DOI":"10.1016\/S0305-0548(99)00149-5"},{"key":"key2020122422352209600_b45","doi-asserted-by":"crossref","unstructured":"Yu, X.\n                and \n                  Gen, M.\n                (2010), \n                  Introduction to Evolutionary Algorithms\n               , Springer, London.","DOI":"10.1007\/978-1-84996-129-5"},{"key":"key2020122422352209600_b46","doi-asserted-by":"crossref","unstructured":"Zellner, G.\n                (2011), \u201cA structured evaluation of business process improvement approaches\u201d, \n                  Business Process Management Journal\n               , Vol. 17 No. 2, pp. 203-237.","DOI":"10.1108\/14637151111122329"},{"key":"key2020122422352209600_b47","doi-asserted-by":"crossref","unstructured":"Zellner, G.\n                (2013), \u201cTowards a framework for identifying business process redesign patterns\u201d, \n                  Business Process Management Journal\n               , Vol. 19 No. 4, pp. 600-623.","DOI":"10.1108\/BPMJ-Mar-2012-0020"}],"container-title":["Business Process Management Journal"],"original-title":[],"language":"en","link":[{"URL":"http:\/\/www.emeraldinsight.com\/doi\/full-xml\/10.1108\/BPMJ-02-2014-0011","content-type":"unspecified","content-version":"vor","intended-application":"text-mining"},{"URL":"https:\/\/www.emerald.com\/insight\/content\/doi\/10.1108\/BPMJ-02-2014-0011\/full\/xml","content-type":"application\/xml","content-version":"vor","intended-application":"text-mining"},{"URL":"https:\/\/www.emerald.com\/insight\/content\/doi\/10.1108\/BPMJ-02-2014-0011\/full\/html","content-type":"unspecified","content-version":"vor","intended-application":"similarity-checking"}],"deposited":{"date-parts":[[2025,7,24]],"date-time":"2025-07-24T23:14:21Z","timestamp":1753398861000},"score":1,"resource":{"primary":{"URL":"http:\/\/www.emerald.com\/bpmj\/article\/21\/2\/353-378\/257136"}},"subtitle":[],"short-title":[],"issued":{"date-parts":[[2015,4,7]]},"references-count":47,"journal-issue":{"issue":"2","published-print":{"date-parts":[[2015,4,7]]}},"alternative-id":["10.1108\/BPMJ-02-2014-0011"],"URL":"https:\/\/doi.org\/10.1108\/bpmj-02-2014-0011","relation":{},"ISSN":["1463-7154"],"issn-type":[{"value":"1463-7154","type":"print"}],"subject":[],"published":{"date-parts":[[2015,4,7]]}}}