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Yet, little is known about the type of determinants that are relevant and to what degree they affect a firm\u2019s service-oriented strategy.<\/jats:p><\/jats:sec><jats:sec><jats:title content-type=\"abstract-subheading\">Design\/methodology\/approach<\/jats:title><jats:p>Building on structural equation modeling (SEM) and a unique data set of 131 international firms from different continents, the authors identify and analyze the key determinants in the context of a firm\u2019s service-oriented strategy.<\/jats:p><\/jats:sec><jats:sec><jats:title content-type=\"abstract-subheading\">Findings<\/jats:title><jats:p>The findings show that in order to cater for changes, organizations have to manage and adapt the coherence of the determinants\u2019 business services, business processes and knowledge sharing continuously. Moreover, the results show that a service-oriented strategy is not only influenced by business services as such, but business services mediate the relationships between business processes, governance and process-aware information systems to a service-oriented strategy.<\/jats:p><\/jats:sec><jats:sec><jats:title content-type=\"abstract-subheading\">Research limitations\/implications<\/jats:title><jats:p>A limitation is imposed by the limited sample size and the unbalanced response of participants (executive management). In future research, a more extensive survey among a broader group of participants will help the authors to develop their model further in order to generalize the results, as well as more finely grained research related to geography and size might be pursued. Future empirical research is necessary to identify and test the relationships between other constructs and study their effect on a firm\u2019s service-oriented strategy.<\/jats:p><\/jats:sec><jats:sec><jats:title content-type=\"abstract-subheading\">Practical implications<\/jats:title><jats:p>On a practical level, the authors postulate that an organization\u2019s executive management should pay attention to invest in an organizational entity (department) that manages business services continuously. This organizational entity has to ensure that related processes and knowledge sharing are in place to establish and maintain a service-oriented strategy.<\/jats:p><\/jats:sec><jats:sec><jats:title content-type=\"abstract-subheading\">Originality\/value<\/jats:title><jats:p>This research contributes to service-oriented literature by operationalizing the implementation of an organization\u2019s service-oriented strategy. The authors\u2019 insights go beyond the findings of Aier <jats:italic>et al.<\/jats:italic> (2011). The authors found that a service-oriented strategy influences service-oriented project success positively. The authors extended these findings, based on a unique data set, by studying business services and influencing determinants (i.e. business processes, governance, PAIS and knowledge sharing) within the context of service orientation. The renewed attention to the concept of service orientation provides insights into critical determinants that influence the implementation of a service-oriented strategy.<\/jats:p><\/jats:sec>","DOI":"10.1108\/bpmj-02-2020-0052","type":"journal-article","created":{"date-parts":[[2020,6,13]],"date-time":"2020-06-13T09:10:01Z","timestamp":1592039401000},"page":"1-24","source":"Crossref","is-referenced-by-count":7,"title":["The revitalization of service orientation: a business services model"],"prefix":"10.1108","volume":"27","author":[{"ORCID":"https:\/\/orcid.org\/0000-0003-4090-3098","authenticated-orcid":false,"given":"Albert","family":"Plugge","sequence":"first","affiliation":[],"role":[{"role":"author","vocabulary":"crossref"}]},{"ORCID":"https:\/\/orcid.org\/0000-0002-0029-5852","authenticated-orcid":false,"given":"Shahrokh","family":"Nikou","sequence":"additional","affiliation":[],"role":[{"role":"author","vocabulary":"crossref"}]},{"given":"Harry","family":"Bouwman","sequence":"additional","affiliation":[],"role":[{"role":"author","vocabulary":"crossref"}]}],"member":"140","published-online":{"date-parts":[[2020,6,13]]},"reference":[{"issue":"4","key":"key2021120805382457300_ref001","doi-asserted-by":"crossref","first-page":"497","DOI":"10.1108\/14637150810888046","article-title":"Assessing readiness for business process reengineering","volume":"14","year":"2008","journal-title":"Business Process Management Journal"},{"issue":"2","key":"key2021120805382457300_ref002","doi-asserted-by":"crossref","first-page":"77","DOI":"10.1007\/s12599-011-0148-6","article-title":"Critical success factors of service orientation in information systems engineering","volume":"3","year":"2011","journal-title":"Business and Information Systems Engineering"},{"issue":"6","key":"key2021120805382457300_ref003","doi-asserted-by":"crossref","first-page":"907","DOI":"10.1016\/j.ijinfomgt.2016.05.017","article-title":"Critical success factors (CSFs) for information technology governance (ITG)","volume":"36","year":"2016","journal-title":"International Journal of Information Management"},{"issue":"3","key":"key2021120805382457300_ref004","doi-asserted-by":"crossref","first-page":"293","DOI":"10.1177\/014920639902500303","article-title":"Organizational change: a review of theory and research in the 1990s","volume":"25","year":"1999","journal-title":"Journal of Management"},{"issue":"2","key":"key2021120805382457300_ref005","doi-asserted-by":"crossref","first-page":"169","DOI":"10.1108\/09534810210423080","article-title":"Crafting a change message to create transformational readiness","volume":"15","year":"2002","journal-title":"Journal of Organizational Change Management"},{"issue":"10","key":"key2021120805382457300_ref006","first-page":"30","article-title":"\u201cDeveloping and integrating enterprise components and services","volume":"45","year":"2002","journal-title":"Association for Computing Machinery, Communications of the ACM"},{"issue":"1","key":"key2021120805382457300_ref007","doi-asserted-by":"crossref","first-page":"74","DOI":"10.1007\/BF02723327","article-title":"On the evaluation of structural equation models","volume":"16","year":"1988","journal-title":"Journal of the Academy of Marketing Science"},{"issue":"Sept.-Oct.","key":"key2021120805382457300_ref008","first-page":"84","article-title":"Managing in an age of modularity","year":"1997","journal-title":"Harvard Business Review"},{"issue":"4","key":"key2021120805382457300_ref009","doi-asserted-by":"crossref","first-page":"673","DOI":"10.2307\/25148659","article-title":"Business competence of information technology professionals: conceptual development and influence on IT-business partnerships","volume":"28","year":"2004","journal-title":"MIS Quarterly"},{"issue":"3","key":"key2021120805382457300_ref010","doi-asserted-by":"crossref","first-page":"213","DOI":"10.1007\/s12599-009-0044-5","article-title":"Developing maturity models for IT management","volume":"1","year":"2009","journal-title":"Business and Information Systems Engineering"},{"issue":"2","key":"key2021120805382457300_ref011","doi-asserted-by":"crossref","first-page":"471","DOI":"10.25300\/MISQ\/2013\/37:2.3","article-title":"Digital Business Strategy: toward a next generation of insights","volume":"37","year":"2013","journal-title":"MIS Quarterly"},{"issue":"4","key":"key2021120805382457300_ref012","doi-asserted-by":"crossref","first-page":"691","DOI":"10.1147\/sj.444.0691","article-title":"Impact of service-oriented architecture on enterprise systems, organizational structures, and individuals","volume":"44","year":"2005","journal-title":"IBM Systems Journal"},{"key":"key2021120805382457300_ref013","doi-asserted-by":"crossref","unstructured":"Buhl, H.U. and Weinhardt, C. 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