{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2026,7,16]],"date-time":"2026-07-16T02:54:34Z","timestamp":1784170474986,"version":"3.55.0"},"reference-count":57,"publisher":"Emerald","issue":"5","content-domain":{"domain":[],"crossmark-restriction":false},"short-container-title":[],"published-print":{"date-parts":[[2024,8,1]]},"abstract":"<jats:sec>\n                    <jats:title>Purpose<\/jats:title>\n                    <jats:p>Business process training is a crucial activity in the business process management lifecycle, performed whenever an organization needs to train workers about how to carry out their activities according to defined processes, after significant process changes, or whenever new workers come on board. Due to their motivational character, serious games have been understood as an unconventional alternative to support training in organizational processes. Still, methodologies to design serious digital games specifically for business process training are missing in the literature. This research paper presents a method \u2013 Play Your Process for Training (PYP4Training) \u2013 for designing digital games for business process training.<\/jats:p>\n                  <\/jats:sec>\n                  <jats:sec>\n                    <jats:title>Design\/methodology\/approach<\/jats:title>\n                    <jats:p>The research is guided by design science research methodologies and comprises the adaptation of Play Your Process (PYP), a method for designing business process-based digital games (BPBDG). PYP activities and supporting tools were shaped to cope with the specific requirements of BPBDG design for process training purposes, bringing to light a new method: PYP4Training.<\/jats:p>\n                  <\/jats:sec>\n                  <jats:sec>\n                    <jats:title>Findings<\/jats:title>\n                    <jats:p>PYP4Training was evaluated by designing a BPBDG for training a heavy equipment maintenance process in a multinational mining company. The game was evaluated by process owners and actors who reported a positive perception of the game as an option for process training. However, there is still space for improving trainees' engagement.<\/jats:p>\n                  <\/jats:sec>\n                  <jats:sec>\n                    <jats:title>Originality\/value<\/jats:title>\n                    <jats:p>The research proposes an innovative way for business process training using digital games. Nevertheless, literature shows a lack of systematic procedures to build such games and results about their use.<\/jats:p>\n                  <\/jats:sec>","DOI":"10.1108\/bpmj-02-2024-0117","type":"journal-article","created":{"date-parts":[[2024,6,10]],"date-time":"2024-06-10T08:38:02Z","timestamp":1718008682000},"page":"1446-1471","source":"Crossref","is-referenced-by-count":2,"title":["PYP4Training: designing digital games for business process training"],"prefix":"10.1108","volume":"30","author":[{"ORCID":"https:\/\/orcid.org\/0009-0003-1536-5096","authenticated-orcid":false,"given":"Tatiane Neves","family":"Lopes","sequence":"first","affiliation":[{"name":"Graduate Program in Information Systems , , , , S\u00e3o Paulo,","place":["Brazil"]},{"name":"School of Arts , , , , S\u00e3o Paulo,","place":["Brazil"]},{"name":"Sciences and Humanities , , , , S\u00e3o Paulo,","place":["Brazil"]},{"name":"University of S\u00e3o Paulo , , , , S\u00e3o Paulo,","place":["Brazil"]}],"role":[{"vocabulary":"crossref","role":"author"}]},{"ORCID":"https:\/\/orcid.org\/0000-0002-8674-1728","authenticated-orcid":false,"given":"Renata Mendes de","family":"Araujo","sequence":"additional","affiliation":[{"name":"Applied Computing Graduate Program , , S\u00e3o Paulo,","place":["Brazil"]},{"name":"Mackenzie Presbyterian University , , S\u00e3o Paulo,","place":["Brazil"]},{"name":"Graduate Program in Information Systems , , , , Ribeir\u00e3o Preto,","place":["Brazil"]},{"name":"School of Arts , , , , Ribeir\u00e3o Preto,","place":["Brazil"]},{"name":"Sciences and Humanities , , , , Ribeir\u00e3o Preto,","place":["Brazil"]},{"name":"University of S\u00e3o Paulo , , , , Ribeir\u00e3o Preto,","place":["Brazil"]},{"name":"Brazilian National School of Public Administration , Brasilia,","place":["Brazil"]}],"role":[{"vocabulary":"crossref","role":"author"}]},{"ORCID":"https:\/\/orcid.org\/0000-0001-9849-5133","authenticated-orcid":false,"given":"Tadeu Moreira de","family":"Classe","sequence":"additional","affiliation":[{"name":"Graduate Program in Informatics , , Rio de Janeiro,","place":["Brazil"]},{"name":"Federal University of the State of Rio de Janeiro , , Rio de Janeiro,","place":["Brazil"]}],"role":[{"vocabulary":"crossref","role":"author"}]},{"given":"Fl\u00e1vio dos Santos","family":"Sant'Anna","sequence":"additional","affiliation":[{"name":"Anglogold Ashanti , Belo Horizonte,","place":["Brazil"]}],"role":[{"vocabulary":"crossref","role":"author"}]}],"member":"140","published-online":{"date-parts":[[2024,6,11]]},"reference":[{"key":"2025102222465474400_ref001","volume-title":"Serious Games","author":"Abt","year":"1987"},{"key":"2025102222465474400_ref002","doi-asserted-by":"publisher","first-page":"48","DOI":"10.1007\/978-3-642-23471-2-4","article-title":"Process training to support change necessary within the scope of process implementation","author":"Back","year":"2011"},{"key":"2025102222465474400_ref003","volume-title":"Software Modeling and Measurement: The Goal\/Question\/Metric Paradigm","author":"Basili","year":"1992"},{"issue":"2","key":"2025102222465474400_ref004","first-page":"6","article-title":"What we\u2019re learning about teaching and learning: a summary of recent research","volume":"6666","author":"Bloom","year":"1986","journal-title":"Principal"},{"key":"2025102222465474400_ref005","volume-title":"Experimental and Quasi-Experimental Designs for Research","author":"Campbell","year":"2015"},{"issue":"9-10","key":"2025102222465474400_ref006","doi-asserted-by":"publisher","first-page":"5501","DOI":"10.1007\/s11042-019-08348-9","article-title":"A review of immersive virtual reality serious games to enhance learning and training","volume":"7979","author":"Checa","year":"2020","journal-title":"Multimedia Tools and Applications"},{"key":"2025102222465474400_ref007","first-page":"67","volume-title":"Forum on Grand Research Challenges in Games and Entertainment","author":"Classe","year":"2020"},{"key":"2025102222465474400_ref008","volume-title":"XVII Simp\u00f3sio Brasileiro de Jogos e Entretenimento Digital (SBGames 2018)","author":"Classe","year":"2018"},{"issue":"1","key":"2025102222465474400_ref009","doi-asserted-by":"publisher","first-page":"27","DOI":"10.17083\/ijsg.v6i1.269","article-title":"The play your process method for business process-based digital game design","volume":"6","author":"Classe","year":"2019","journal-title":"International Journal of Serious Games"},{"issue":"4","key":"2025102222465474400_ref010","doi-asserted-by":"publisher","first-page":"1","DOI":"10.1145\/3474879","article-title":"Public processes are open for play","volume":"2","author":"Classe","year":"2021","journal-title":"Digital Government: Research and Practice"},{"issue":"4","key":"2025102222465474400_ref011","doi-asserted-by":"publisher","first-page":"25","DOI":"10.17083\/ijsg.v8i4.430","article-title":"VAPBr: values in digital games for public service in Brazil","volume":"8","author":"Classe","year":"2021","journal-title":"International Journal of Serious Games"},{"key":"2025102222465474400_ref012","doi-asserted-by":"crossref","DOI":"10.1007\/978-3-662-56509-4","volume-title":"Fundamentals of Business Process Management","author":"Dumas","year":"2018","edition":"2nd ed."},{"issue":"4","key":"2025102222465474400_ref013","first-page":"306","article-title":"Teaching business process concepts in an introductory information systems class: a multi-level game-based learning approach","volume":"33","author":"Farkas","year":"2022","journal-title":"Journal of Information Systems Education"},{"key":"2025102222465474400_ref014","doi-asserted-by":"crossref","first-page":"138","DOI":"10.5753\/sbgames_estendido.2022.225999","volume-title":"Anais Estendidos do XXI Simp\u00f3sio Brasileiro de Jogos e Entretenimento Digital","author":"Ferreira","year":"2022"},{"issue":"4","key":"2025102222465474400_ref015","doi-asserted-by":"publisher","first-page":"493","DOI":"10.1007\/s00146-006-0048-3","article-title":"Making games for social change","volume":"2020","author":"Flanagan","year":"2006","journal-title":"AI and Society"},{"issue":"4","key":"2025102222465474400_ref016","doi-asserted-by":"publisher","first-page":"152","DOI":"10.1145\/1345375.1345438","article-title":"Developing a computer science-specific learning taxonomy","volume":"3939","author":"Fuller","year":"2007","journal-title":"ACm SIGCSE Bulletin"},{"issue":"2","key":"2025102222465474400_ref017","first-page":"4","article-title":"A three cycle view of design science research","volume":"1919","author":"Hevner","year":"2007","journal-title":"Scandinavian Journal of Information Systems"},{"key":"2025102222465474400_ref018","doi-asserted-by":"publisher","first-page":"9","DOI":"10.1007\/978-1-4419-5653-82","volume-title":"Design Research in Information Systems: Theory and Practice","author":"Hevner","year":"2010"},{"key":"2025102222465474400_ref019","doi-asserted-by":"publisher","DOI":"10.4324\/9781315824161","volume-title":"Homo Ludens Ils 86","author":"Huizinga","year":"2014"},{"key":"2025102222465474400_ref020","doi-asserted-by":"crossref","first-page":"19","DOI":"10.4324\/9780429351815-3","volume-title":"The Video Game Debate 2","author":"Jacobs","year":"2020"},{"key":"2025102222465474400_ref021","first-page":"444","volume-title":"Advances in Intelligent Systems and Computing","author":"Kapustina","year":"2019"},{"key":"2025102222465474400_ref022","doi-asserted-by":"publisher","first-page":"139","DOI":"10.5220\/0010198801390146","article-title":"SeGa4Biz: model-driven framework for developing serious games for business processes","author":"Khorram","year":"2021"},{"issue":"3-4","key":"2025102222465474400_ref023","doi-asserted-by":"publisher","first-page":"395","DOI":"10.1080\/00461520.2016.1207177","article-title":"Quasi-experimental designs for causal inference","volume":"51","author":"Kim","year":"2016","journal-title":"Educational Psychologist"},{"key":"2025102222465474400_ref024","doi-asserted-by":"publisher","first-page":"67","DOI":"10.1007\/978-3-319-51259-44","volume-title":"People Enablement for Process Execution","author":"Kirchmer","year":"2017"},{"key":"2025102222465474400_ref025","volume-title":"Evaluating Training Programs: The Four Levels","author":"Kirkpatrick","year":"2006"},{"key":"2025102222465474400_ref026","volume-title":"The Four Levels of Evaluation\u2014An Update","author":"Kirkpatrick","year":"2015"},{"key":"2025102222465474400_ref027","volume-title":"Theory of Fun for Game Design","author":"Koster","year":"2013"},{"issue":"4","key":"2025102222465474400_ref028","doi-asserted-by":"publisher","first-page":"212","DOI":"10.1207\/s15430421tip41042","article-title":"A revision of bloom's taxonomy: an overview","volume":"4141","author":"Krathwohl","year":"2002","journal-title":"Theory Into Practice"},{"issue":"4","key":"2025102222465474400_ref029","doi-asserted-by":"publisher","first-page":"77","DOI":"10.1590\/S1415-65552003000400005","article-title":"Impacto do treinamento no trabalho: investigando vari\u00e1veis motivacionais e organizacionais como suas preditoras","volume":"77","author":"Lacerda","year":"2003","journal-title":"Revista de Administra\u00e7\u00e3o Contempor\u00e2nea"},{"issue":"1","key":"2025102222465474400_ref030","doi-asserted-by":"publisher","first-page":"131","DOI":"10.1177\/1046878102250601","article-title":"Applying constructivist approach to educational business games: case realgame","volume":"3434","author":"Lainema","year":"2003","journal-title":"Simulation and Gaming"},{"issue":"3","key":"2025102222465474400_ref031","doi-asserted-by":"publisher","first-page":"685","DOI":"10.1108\/BPMJ-07-2020-0346","article-title":"Serious games in business process management: a systematic literature review","volume":"27","author":"Leit\u00e3o","year":"2021","journal-title":"Business Process Management Journal"},{"key":"2025102222465474400_ref032","first-page":"1262","article-title":"Teaching the digital transformation of business processes: design of a simulation game of business process change","author":"Levkovskyi","year":"2021"},{"issue":"2","key":"2025102222465474400_ref033","doi-asserted-by":"publisher","first-page":"96","DOI":"10.5753\/isys.2021.1092","article-title":"Um mapeamento sistem\u00e1tico da literatura sobre aplica\u00e7\u00e3o de jogos digitais no treinamento de processos organizacionais","volume":"14","author":"Lopes","year":"2021","journal-title":"iSys-Brazilian Journal of Information Systems"},{"key":"2025102222465474400_ref034","doi-asserted-by":"publisher","first-page":"167","DOI":"10.1007\/978-3-031-25383-6_13","volume-title":"Business Process Management Workshops. BPM 2022","author":"Lopes","year":"2023"},{"key":"2025102222465474400_ref035","volume-title":"Reality Is Broken: Why Games Make Us Better and How They Can Change the World","author":"McGonigal","year":"2011"},{"key":"2025102222465474400_ref036","volume-title":"Serious Games: Games that Educate, Train, and Inform","author":"Michael","year":"2005"},{"key":"2025102222465474400_ref037","doi-asserted-by":"publisher","first-page":"1","DOI":"10.1109\/ICE.2006.7477072","article-title":"Business process innovation: the lego case","author":"Moller","year":"2006"},{"issue":"3","key":"2025102222465474400_ref038","doi-asserted-by":"publisher","first-page":"45","DOI":"10.2753\/MIS0742-1222240302","article-title":"A design science research methodology for information systems research","volume":"2424","author":"Peffers","year":"2007","journal-title":"Journal of Management Information Systems"},{"key":"2025102222465474400_ref039","first-page":"2327","article-title":"Evolution of a game evaluation model for computer teaching","author":"Petri","year":"2017"},{"issue":"1","key":"2025102222465474400_ref040","doi-asserted-by":"publisher","DOI":"10.17083\/ijsg.v2i1.54","article-title":"State of the art in business games","volume":"22","author":"Petridis","year":"2015","journal-title":"International Journal of Serious Games"},{"issue":"1","key":"2025102222465474400_ref041","doi-asserted-by":"publisher","first-page":"37","DOI":"10.34627\/re@d_le@d.v3i1.203","article-title":"Design science research: scientific research linked to artifact design","volume":"3","author":"Pimentel","year":"2020","journal-title":"RE@D - Revista de Educa\u00e7\u00e3o a Dist\u00e2ncia e Elearning"},{"key":"2025102222465474400_ref042","first-page":"376","article-title":"On-the-job training: from actual processes to training scenarios, a methodology","author":"Randrianasolo","year":"2023"},{"key":"2025102222465474400_ref043","doi-asserted-by":"publisher","DOI":"10.7312\/roge17544","author":"Rogers","year":"2016","journal-title":"The Digital Transformation Playbook: Rethink Your Business for the Digital Age"},{"key":"2025102222465474400_ref044","first-page":"165","article-title":"Business process modelling as serious game: findings from a field study","author":"Rosenthal","year":"2018"},{"issue":"1","key":"2025102222465474400_ref045","doi-asserted-by":"publisher","first-page":"138","DOI":"10.5753\/jis.2023.322","article-title":"Current risk situation training in industry, and games as a strategy for playful, engaging and motivating training","volume":"14","author":"Rufino Junior","year":"2023","journal-title":"Journal on Interactive Systems, Porto Alegre, RS"},{"key":"2025102222465474400_ref046","doi-asserted-by":"publisher","first-page":"181","DOI":"10.1145\/3592813.3592904","article-title":"Games with training purpose for hazard situations in the industry - systematic mapping of the literature","author":"Rufino J\u00fanior","year":"2023"},{"key":"2025102222465474400_ref047","doi-asserted-by":"publisher","first-page":"1","DOI":"10.1109\/RCIS.2011.6006843","article-title":"A serious game-based method for business process management","author":"Santorum","year":"2011"},{"key":"2025102222465474400_ref048","volume-title":"The Art of Game Design A Book of Lenses","author":"Schell","year":"2009"},{"key":"2025102222465474400_ref049","doi-asserted-by":"crossref","DOI":"10.1201\/b22101","volume-title":"Tenth Anniversary: The Art of Game Design","author":"Schell","year":"2019","edition":"3rd ed."},{"key":"2025102222465474400_ref050","doi-asserted-by":"publisher","first-page":"555","DOI":"10.1016\/j.promfg.2021.10.076","article-title":"Education and training of manufacturing and supply chain processes using business simulation games","volume":"55","author":"Schmuck","year":"2021","journal-title":"Procedia Manufacturing"},{"key":"2025102222465474400_ref051","doi-asserted-by":"publisher","first-page":"228","DOI":"10.1109\/cbi.2016.33","article-title":"Process modelling as serious game: design of a role-playing game for a corporate training","author":"Strecker","year":"2016"},{"key":"2025102222465474400_ref052","doi-asserted-by":"publisher","first-page":"301","DOI":"10.1400\/273253","volume-title":"Educare gli affetti\u202f: studi in onore di Bruno Rossi. - ( I problemi dell\u2019educazione)","author":"Taylor","year":"2017"},{"issue":"3","key":"2025102222465474400_ref053","doi-asserted-by":"publisher","first-page":"32","DOI":"10.29379\/jedem.v8i3.440","article-title":"Playing (with) democracy: a review of gami\ufb01ed participation approaches","volume":"8","author":"Thiel","year":"2016","journal-title":"JeDEM-eJournal of eDemocracy and Open Government"},{"key":"2025102222465474400_ref054","doi-asserted-by":"publisher","first-page":"889","DOI":"10.1016\/j.jbusres.2019.09.022","article-title":"Digital transformation: a multidisciplinary reflection and research agenda","volume":"122122","author":"Verhoef","year":"2021","journal-title":"Journal of Business Research"},{"issue":"2","key":"2025102222465474400_ref055","doi-asserted-by":"publisher","first-page":"118","DOI":"10.1016\/j.jsis.2019.01.003","article-title":"Understanding digital transformation: a review and a research agenda","volume":"2828","author":"Vial","year":"2019","journal-title":"The Journal of Strategic Information Systems"},{"issue":"8","key":"2025102222465474400_ref056","doi-asserted-by":"publisher","first-page":"58","DOI":"10.1145\/1378704.1378719","article-title":"Designing games with a purpose","volume":"5151","author":"Von Ahn","year":"2008","journal-title":"Communications of the ACM"},{"key":"2025102222465474400_ref057","doi-asserted-by":"crossref","DOI":"10.1007\/978-3-662-59432-2","volume-title":"Business Process Management: Concepts, Languages, Architectures","author":"Weske","year":"2019","edition":"3rd ed."}],"container-title":["Business Process Management Journal"],"original-title":[],"language":"en","link":[{"URL":"https:\/\/www.emerald.com\/insight\/content\/doi\/10.1108\/BPMJ-02-2024-0117\/full\/xml","content-type":"application\/xml","content-version":"vor","intended-application":"text-mining"},{"URL":"https:\/\/www.emerald.com\/bpmj\/article-pdf\/30\/5\/1446\/9598858\/bpmj-02-2024-0117.pdf","content-type":"application\/pdf","content-version":"vor","intended-application":"syndication"},{"URL":"https:\/\/www.emerald.com\/bpmj\/article-pdf\/30\/5\/1446\/9598858\/bpmj-02-2024-0117.pdf","content-type":"unspecified","content-version":"vor","intended-application":"similarity-checking"}],"deposited":{"date-parts":[[2025,10,23]],"date-time":"2025-10-23T02:47:07Z","timestamp":1761187627000},"score":1,"resource":{"primary":{"URL":"https:\/\/www.emerald.com\/bpmj\/article\/30\/5\/1446\/1235828\/PYP4Training-designing-digital-games-for-business"}},"subtitle":[],"short-title":[],"issued":{"date-parts":[[2024,6,11]]},"references-count":57,"journal-issue":{"issue":"5","published-print":{"date-parts":[[2024,8,1]]}},"URL":"https:\/\/doi.org\/10.1108\/bpmj-02-2024-0117","relation":{},"ISSN":["1463-7154","1758-4116"],"issn-type":[{"value":"1463-7154","type":"print"},{"value":"1758-4116","type":"electronic"}],"subject":[],"published":{"date-parts":[[2024,6,11]]}}}