{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2026,7,17]],"date-time":"2026-07-17T16:00:47Z","timestamp":1784304047794,"version":"3.55.0"},"reference-count":87,"publisher":"Emerald","issue":"2","license":[{"start":{"date-parts":[[2014,4,1]],"date-time":"2014-04-01T00:00:00Z","timestamp":1396310400000},"content-version":"tdm","delay-in-days":0,"URL":"https:\/\/www.emerald.com\/insight\/site-policies"}],"content-domain":{"domain":[],"crossmark-restriction":false},"short-container-title":[],"published-print":{"date-parts":[[2014,4,1]]},"abstract":"<jats:sec>\n               <jats:title content-type=\"abstract-heading\">Purpose<\/jats:title>\n               <jats:p> \u2013 Much of the practitioner literature touts the universal benefits of process management and its impact on operational performance. However, in academic literature, empirical evidence is mixed. The purpose of this study is to investigate the role of the competitive intensity on the effectiveness of process management. <\/jats:p>\n            <\/jats:sec>\n            <jats:sec>\n               <jats:title content-type=\"abstract-heading\">Design\/methodology\/approach<\/jats:title>\n               <jats:p> \u2013 Survey data from manufacturing plants were collected from through a global research project. Regression analysis was used to test hypotheses. <\/jats:p>\n            <\/jats:sec>\n            <jats:sec>\n               <jats:title content-type=\"abstract-heading\">Findings<\/jats:title>\n               <jats:p> \u2013 The influence of process design on efficiency and innovation performance is not dependent on competitive intensity; however, the impact of process improvement and process control on efficiency and innovation performance is in some instances moderated by competitive intensity. <\/jats:p>\n            <\/jats:sec>\n            <jats:sec>\n               <jats:title content-type=\"abstract-heading\">Research limitations\/implications<\/jats:title>\n               <jats:p> \u2013 The inclusion of competitive intensity as a contingency variable helps to explain the contextual impact of process management on efficiency and innovation. <\/jats:p>\n            <\/jats:sec>\n            <jats:sec>\n               <jats:title content-type=\"abstract-heading\">Practical implications<\/jats:title>\n               <jats:p> \u2013 Process management can be an effective tool if the levels of process design, control, and improvement are customized to fit with the competitive environment. <\/jats:p>\n            <\/jats:sec>\n            <jats:sec>\n               <jats:title content-type=\"abstract-heading\">Originality\/value<\/jats:title>\n               <jats:p> \u2013 This is one of the few studies to empirically examine process management as three core elements. Previous studies utilized a single construct of process management or multiple manufacturing practices such as customer\/supplier involvement, statistical quality control, process focus, and cross-functional teams to measure process management. Using this measurement approach demonstrates how process management can influence both efficiency and innovation.<\/jats:p>\n            <\/jats:sec>","DOI":"10.1108\/bpmj-03-2013-0026","type":"journal-article","created":{"date-parts":[[2014,3,6]],"date-time":"2014-03-06T11:37:03Z","timestamp":1394105823000},"page":"335-358","source":"Crossref","is-referenced-by-count":79,"title":["Process management, innovation and efficiency performance"],"prefix":"10.1108","volume":"20","author":[{"given":"Janine","family":"L. Sanders Jones","sequence":"first","affiliation":[],"role":[{"vocabulary":"crossref","role":"author"}]},{"given":"Kevin","family":"Linderman","sequence":"additional","affiliation":[],"role":[{"vocabulary":"crossref","role":"author"}]}],"member":"140","reference":[{"key":"key2021010205063820400_b2","doi-asserted-by":"crossref","unstructured":"Aboelmaged, M.G.\n                (2012), \u201cHarvesting organizational knowledge and innovation practices: an empirical examination of their effects on operations strategy\u201d, Business Process Management Journal, Vol. 18 No. 5, pp. 712-734.","DOI":"10.1108\/14637151211270126"},{"key":"key2021010205063820400_b3","doi-asserted-by":"crossref","unstructured":"Abu Baker, L.\n                and \n                  Ahmad, H.\n                (2010), \u201cAssessing the relationship between firm resources and product innovation performance: a resource-based view\u201d, Business Process Management Journal, Vol. 16 No. 3, pp. 420-435.","DOI":"10.1108\/14637151011049430"},{"key":"key2021010205063820400_b4","doi-asserted-by":"crossref","unstructured":"Adler, P.S.\n                and \n                  Clark, K.B.\n                (1991), \u201cBehind the learning curve: a sketch of the learning process\u201d, Management Science, Vol. 37 No. 3, pp. 267-281.","DOI":"10.1287\/mnsc.37.3.267"},{"key":"key2021010205063820400_b5","doi-asserted-by":"crossref","unstructured":"Adler, P.S.\n               , \n                  Goldoftas, B.\n                and \n                  Levine, D.\n                (1999), \u201cFlexibility versus efficiency? A case study of model changeovers in the Toyota production system\u201d, Organization Science: A Journal of the Institute of Management Sciences, Vol. 10 No. 1, pp. 43-68.","DOI":"10.1287\/orsc.10.1.43"},{"key":"key2021010205063820400_b6","doi-asserted-by":"crossref","unstructured":"Ahire, S.L.\n                and \n                  Dreyfus, P.\n                (2000), \u201cThe impact of design management and process management on quality: an empirical investigation\u201d, Journal of Operations Management, Vol. 18 No. 5, pp. 549-575.","DOI":"10.1016\/S0272-6963(00)00029-2"},{"key":"key2021010205063820400_b7","doi-asserted-by":"crossref","unstructured":"Ahmad, S.\n                and \n                  Schroeder, R.\n                (2011), \u201cKnowledge management through technology strategy: implications for competitiveness\u201d, Journal of Manufacturing Technology Management, Vol. 22 No. 1, pp. 6-24.","DOI":"10.1108\/17410381111099789"},{"key":"key2021010205063820400_b8","unstructured":"Aiken, L.\n                and \n                  West, S.\n                (1991), Multiple Regression: Testing and Interpreting Interactions, Sage, Newbury Park, CA."},{"key":"key2021010205063820400_b9","doi-asserted-by":"crossref","unstructured":"Argyris, C.\n                (1976), \u201cSingle-loop and double-loop models in research on decision making\u201d, Administrative Science Quarterly, Vol. 21 No. 3, p. -.","DOI":"10.2307\/2391848"},{"key":"key2021010205063820400_b10","doi-asserted-by":"crossref","unstructured":"Armstrong, J.S.\n                and \n                  Overton, T.S.\n                (1977), \u201cEstimating nonresponse bias in mail surveys\u201d, Journal of Marketing Research, Vol. 14, pp. 396-402.","DOI":"10.1177\/002224377701400320"},{"key":"key2021010205063820400_b11","doi-asserted-by":"crossref","unstructured":"Auh, S.\n                and \n                  Menguc, B.\n                (2005), \u201cBalancing exploration and exploitation: the moderating role of competitive intensity\u201d, Journal of Business Research, Vol. 58, pp. 1652-1661.","DOI":"10.1016\/j.jbusres.2004.11.007"},{"key":"key2021010205063820400_b12","doi-asserted-by":"crossref","unstructured":"Barnett, W.\n                (1997), \u201cThe dynamics of competitive intensity\u201d, Administrative Science Quarterly, Vol. 42, pp. 128-160.","DOI":"10.2307\/2393811"},{"key":"key2021010205063820400_b13","doi-asserted-by":"crossref","unstructured":"Bauer, D.\n                and \n                  Curran, P.\n                (2005), \u201cProbing interactions in fixed and multilevel regression: inferential and graphical techniques\u201d, Multivariate Behavioral Research, Vol. 40 No. 3, pp. 373-400.","DOI":"10.1207\/s15327906mbr4003_5"},{"key":"key2021010205063820400_b14","doi-asserted-by":"crossref","unstructured":"Becker, M.C.\n                (2004), \u201cOrganizational routines: a review of the literature\u201d, Industrial & Corporate Change, Vol. 13 No. 4, pp. 643-677.","DOI":"10.1093\/icc\/dth026"},{"key":"key2021010205063820400_b16","doi-asserted-by":"crossref","unstructured":"Benner, M.J.\n                and \n                  Tushman, M.L.\n                (2002), \u201cProcess management and technological innovation: a longitudinal study of photography and paint industries\u201d, Administrative Science Quarterly, Vol. 47 No. 4, pp. 676-706.","DOI":"10.2307\/3094913"},{"key":"key2021010205063820400_b15","doi-asserted-by":"crossref","unstructured":"Benner, M.J.\n                and \n                  Tushman, M.L.\n                (2003), \u201cExploitation, exploration, and process management: the productivity dilemma revisited\u201d, Academy of Management Review, Vol. 28 No. 2, pp. 238-256.","DOI":"10.5465\/amr.2003.9416096"},{"key":"key2021010205063820400_b17","doi-asserted-by":"crossref","unstructured":"Benson, P.G.\n               , \n                  Saraph, J.V.\n                and \n                  Schroeder, R.G.\n                (1991), \u201cThe effects of organizational context on quality management: an empirical investigation\u201d, Management Science, Vol. 37 No. 9, pp. 1107-1124.","DOI":"10.1287\/mnsc.37.9.1107"},{"key":"key2021010205063820400_b18","doi-asserted-by":"crossref","unstructured":"Boyd, B.K.\n               , \n                  Dess, G.G.\n                and \n                  Rasheed, A.M.A.\n                (1993), \u201cDivergence between archival and perceptual measures of the environment: causes and consequences\u201d, Academy of Management Review, Vol. 18 No. 2, pp. 204-226.","DOI":"10.5465\/amr.1993.3997514"},{"key":"key2021010205063820400_b19","doi-asserted-by":"crossref","unstructured":"Boyer, K.\n                and \n                  Verma, R.\n                (2000), \u201cMultiple raters in survey-based operations management research: a review and tutorial\u201d, Production and Operations Management, Vol. 9 No. 2, pp. 128-140.","DOI":"10.1111\/j.1937-5956.2000.tb00329.x"},{"key":"key2021010205063820400_b20","doi-asserted-by":"crossref","unstructured":"Brown, S.L.\n                and \n                  Eisenhardt, K.M.\n                (1997), \u201cThe art of continuous change: linking complexity theory and time-paced evolution in relentlessly shifting organizations\u201d, Administrative Science Quarterly, Vol. 42, pp. 1-34.","DOI":"10.2307\/2393807"},{"key":"key2021010205063820400_b21","doi-asserted-by":"crossref","unstructured":"Chavez, R.\n               , \n                  Gimenez, C.\n               , \n                  Fynes, B.\n               , \n                  Wiengarten, F.\n                and \n                  Yu, W.\n                (2013), \u201cInternal lean practices and operational performance: the contingency perspective of clock speed\u201d, International Journal of Operations & Production Management, Vol. 33 No. 5, pp. 562-588.","DOI":"10.1108\/01443571311322724"},{"key":"key2021010205063820400_b22","doi-asserted-by":"crossref","unstructured":"Choo, A.\n               , \n                  Linderman, K.\n                and \n                  Schroeder, R.\n                (2007), \u201cMethod and psychological effects on learning behavior and knowledge creation in quality improvement projects\u201d, Management Science, Vol. 53 No. 3, pp. 437-450.","DOI":"10.1287\/mnsc.1060.0635"},{"key":"key2021010205063820400_b23","unstructured":"Cohen, J.\n               , \n                  Cohen, P.\n               , \n                  West, S.\n                and \n                  Aiken, L.\n                (1983), Applied Multiple Regression\/Correlation Analysis for the Behavioral Sciences, Lawrence Erlbaum Associates, Inc., Mahwah, NJ."},{"key":"key2021010205063820400_b24","unstructured":"Crockett, R.\n                (2006), \u201cSix Sigma still pays off at Motorola\u201d, BusinessWeek, December 4."},{"key":"key2021010205063820400_b25","doi-asserted-by":"crossref","unstructured":"Cronbach, L.\n                (1951), \u201cCoefficient alpha and internal structure of tests\u201d, Psychometrica, Vol. 16, pp. 297-334.","DOI":"10.1007\/BF02310555"},{"key":"key2021010205063820400_b26","unstructured":"Das, S.R.\n                and \n                  Joshi, M.P.\n                (2011), \u201cProcess innovativeness and firm performance in technology service firms: the effect of external and internal contingencies\u201d, IEEE Transactions on Engineering Management, Vol. 99, pp. 1-14."},{"key":"key2021010205063820400_b27","unstructured":"Deming, W.E.\n                (1986), Out of the Crisis, MIT Press, Cambridge, MA."},{"key":"key2021010205063820400_b30","doi-asserted-by":"crossref","unstructured":"Devaraj, S.\n               , \n                  Hollingworth, D.G.\n                and \n                  Schroeder, R.G.\n                (2001), \u201cGeneric manufacturing strategies: an empirical test of two configurational typologies\u201d, Journal of Operations Management, Vol. 19 No. 4, pp. 427-452.","DOI":"10.1016\/S0272-6963(01)00046-8"},{"key":"key2021010205063820400_b31","doi-asserted-by":"crossref","unstructured":"Donaldson, L.\n                (2001), The Contingency Theory of Organizations, Sage, Thousand Oaks, CA.","DOI":"10.4135\/9781452229249"},{"key":"key2021010205063820400_b32","doi-asserted-by":"crossref","unstructured":"Drazin, R.\n                and \n                  Van de ven, A.H.\n                (1985), \u201cAlternative forms of fit in contingency theory\u201d, Administrative Science Quarterly, Vol. 30 No. 4, p. -.","DOI":"10.2307\/2392695"},{"key":"key2021010205063820400_b33","doi-asserted-by":"crossref","unstructured":"Eisenhardt, K.M.\n                and \n                  Tabrizi, B.N.\n                (1995), \u201cAccelerating adaptive processes: product innovation in the global computer industry\u201d, Administrative Science Quarterly, Vol. 40 No. 1, p. -.","DOI":"10.2307\/2393701"},{"key":"key2021010205063820400_b34","unstructured":"Evans, J.R.\n                and \n                  Lindsay, W.M.\n                (2005), The Management and Control of Quality, South-Western, Cincinnati, OH."},{"key":"key2021010205063820400_b35","doi-asserted-by":"crossref","unstructured":"Feldman, M.S.\n                and \n                  Pentland, B.T.\n                (2003), \u201cReconceptualizing organizational routines as a source of flexibility and change\u201d, Administrative Science Quarterly, Vol. 48 No. 1, pp. 94-118.","DOI":"10.2307\/3556620"},{"key":"key2021010205063820400_b36","doi-asserted-by":"crossref","unstructured":"Fiol, C.M.\n                and \n                  Lyles, M.A.\n                (1985), \u201cOrganizational learning\u201d, Academy of Management Review, Vol. 10 No. 4, pp. 803-813.","DOI":"10.5465\/amr.1985.4279103"},{"key":"key2021010205063820400_b38","doi-asserted-by":"crossref","unstructured":"Flynn, B.B.\n               , \n                  Schroeder, R.G.\n                and \n                  Sakakibara, S.\n                (1995), \u201cThe impact of quality management practices on performance and competitive advantage\u201d, Decision Sciences, Vol. 26 No. 5, pp. 659-691.","DOI":"10.1111\/j.1540-5915.1995.tb01445.x"},{"key":"key2021010205063820400_b39","doi-asserted-by":"crossref","unstructured":"Hackman, J.R.\n                and \n                  Wageman, R.\n                (1995), \u201cTotal quality management: empirical, conceptual, and practical issues\u201d, Administrative Science Quarterly, Vol. 40 No. 2, pp. 309-342.","DOI":"10.2307\/2393640"},{"key":"key2021010205063820400_b40","unstructured":"Hair, J.F.\n               , \n                  Anderson, R.E.\n               , \n                  Tatum, R.L.\n                and \n                  Black, W.C.\n                (2006), Multivariate Data Analysis, 6th ed., Prentice-Hall, Englewood Cliffs, NJ."},{"key":"key2021010205063820400_b42","doi-asserted-by":"crossref","unstructured":"Hammer, M.\n                (2002), \u201cProcess management and the future of Six Sigma\u201d, MIT Sloan Management Review, Vol. 43 No. 2, pp. 26-32.","DOI":"10.1109\/EMR.2002.1167284"},{"key":"key2021010205063820400_b41","doi-asserted-by":"crossref","unstructured":"Hammer, M.\n                and \n                  Champy, J.\n                (1993), Reengineering the Corporation: A Manifesto for Business Revolution, Harper Business, New York, NY.","DOI":"10.1016\/S0007-6813(05)80064-3"},{"key":"key2021010205063820400_b44","doi-asserted-by":"crossref","unstructured":"Hill, T.\n                (2000), Manufacturing Strategy: Text and Cases, McGraw-Hill, New York, NY.","DOI":"10.1007\/978-1-349-14018-3"},{"key":"key2021010205063820400_b45","unstructured":"Jaccard, J.\n               , \n                  Turrisi, R.\n                and \n                  Choi, K.\n                (1990), Interaction Effects in Multiple Regression, 2nd ed., Sage University Paper Series on Quantitative Applications in the Social Sciences, Sage, Newbury Park, CA."},{"key":"key2021010205063820400_b46","doi-asserted-by":"crossref","unstructured":"James, L.R.\n               , \n                  Demaree, R.L.\n                and \n                  Wolf, G.\n                (1984), \u201cEstimating within-group interrater reliabilities with and without response bias\u201d, Journal of Applied Psychology, Vol. 69, pp. 85-98.","DOI":"10.1037\/0021-9010.69.1.85"},{"key":"key2021010205063820400_b47","unstructured":"Johnson, P.O.\n                and \n                  Newman, J.\n                (1936), \u201cTests of certain linear hypotheses and their applications to some educational problems\u201d, Statistical Research Memoirs, Vol. 1, pp. 57-93."},{"key":"key2021010205063820400_b48","unstructured":"Juran, J.M.\n                (1992), Juran on Quality by Design: The New Steps for Planning Quality into Goods and Services, The Free Press, New York, NY."},{"key":"key2021010205063820400_b49","unstructured":"Juran, J.M.\n                and \n                  Godfrey, A.B.\n                (1999), Juran's Quality Handbook, McGraw-Hill, New York, NY."},{"key":"key2021010205063820400_b50","unstructured":"Katz, D.\n                and \n                  Kahn, R.\n                (1978), Social Psychology of Organizations, Wiley, New York, NY."},{"key":"key2021010205063820400_b52","doi-asserted-by":"crossref","unstructured":"Ketokivi, M.A.\n                and \n                  Schroeder, R.G.\n                (2004a), \u201cPerceptual measures of performance: fact or fiction?\u201d, Journal of Operations Management, Vol. 22 No. 3, pp. 247-264.","DOI":"10.1016\/j.jom.2002.07.001"},{"key":"key2021010205063820400_b53","doi-asserted-by":"crossref","unstructured":"Ketokivi, M.A.\n                and \n                  Schroeder, R.G.\n                (2004b), \u201cStrategic, structural contingency and institutional explanations in the adoption of innovative manufacturing practices\u201d, Journal of Operations Management, Vol. 22 No. 1, pp. 63-89.","DOI":"10.1016\/j.jom.2003.12.002"},{"key":"key2021010205063820400_b54","doi-asserted-by":"crossref","unstructured":"Kim, D.\n               , \n                  Kumar, V.\n                and \n                  Kumar, U.\n                (2012), \u201cRelationship between quality management practices and innovation\u201d, Journal of Operations Management, Vol. 30 No. 4, pp. 295-315.","DOI":"10.1016\/j.jom.2012.02.003"},{"key":"key2021010205063820400_b55","doi-asserted-by":"crossref","unstructured":"Klassen, R.D.\n                and \n                  Menor, L.J.\n                (2007), \u201cThe process management triangle: an empirical investigation of process trade-offs\u201d, Journal of Operations Management, Vol. 25 No. 5, pp. 1015-1034.","DOI":"10.1016\/j.jom.2006.10.004"},{"key":"key2021010205063820400_b56","doi-asserted-by":"crossref","unstructured":"Kotha, S.\n                and \n                  Swamidass, P.M.\n                (2000\/4), \u201cStrategy, advanced manufacturing technology and performance: empirical evidence from US manufacturing firms\u201d, Journal of Operations Management, Vol. 18 No. 3, pp. 257-277.","DOI":"10.1016\/S0272-6963(99)00025-X"},{"key":"key2021010205063820400_b57","doi-asserted-by":"crossref","unstructured":"Koufteros, X.A.\n               , \n                  Vonderembse, M.A.\n                and \n                  Doll, W.\n                (2001), \u201cConcurrent engineering and its consequences\u201d, Journal of Operations Management, Vol. 19, pp. 97-115.","DOI":"10.1016\/S0272-6963(00)00048-6"},{"key":"key2021010205063820400_b58","unstructured":"Kutner, M.\n               , \n                  Nachtsheim, C.\n               , \n                  Neter, J.\n                and \n                  Li, W.\n                (2005), Applied Linear Statistical Models, McGraw-Hill, New York, NY."},{"key":"key2021010205063820400_b59","unstructured":"Lawrence, P.\n                and \n                  Lorsch, J.\n                (1967), Organizations and Environment, Harvard Business School Press, Boston, MA."},{"key":"key2021010205063820400_b60","doi-asserted-by":"crossref","unstructured":"Leonard-Barton, G.\n                (1988), \u201cImplementation as mutual adaptation of technology and organization\u201d, Research Policy, Vol. 17, pp. 251-267.","DOI":"10.1016\/0048-7333(88)90006-6"},{"key":"key2021010205063820400_b61","unstructured":"March, J.\n                (1999), The Pursuit of Organizational Intelligence, Blackwell, Malden, MA."},{"key":"key2021010205063820400_b62","doi-asserted-by":"crossref","unstructured":"Maruyama, G.\n                (1998), Basics of Structural Equation Modeling, Sage, Thousands Oaks, CA.","DOI":"10.4135\/9781483345109"},{"key":"key2021010205063820400_b63","doi-asserted-by":"crossref","unstructured":"Menor, L.J.\n                and \n                  Roth, A.V.\n                (2007), \u201cNew service development competence in retail banking: construct development and measurement validation\u201d, Journal of Operations Management, Vol. 25 No. 4, pp. 825-846.","DOI":"10.1016\/j.jom.2006.07.004"},{"key":"key2021010205063820400_b64","unstructured":"Mukherjee, A.S.\n               , \n                  Lapre, M.\n                and \n                  Wassenhove, L.\n                (1998), \u201cKnowledge driven quality improvement\u201d, Management Science, Vol. 44 No. 11, pp. S35-S49."},{"key":"key2021010205063820400_b65","doi-asserted-by":"crossref","unstructured":"Nair, A.\n                (2006), \u201cMeta-analysis of the relationship between quality management practices and firm performance \u2013 implications for quality management theory development\u201d, Journal of Operations Management, Vol. 24 No. 6, pp. 948-975.","DOI":"10.1016\/j.jom.2005.11.005"},{"key":"key2021010205063820400_b66","unstructured":"Nelson, R.R.\n                and \n                  Winter, S.G.\n                (1982), An Evolutionary Theory of Economic Change, Belknap Press of Harvard University Press, Cambridge, MA."},{"key":"key2021010205063820400_b67","unstructured":"Porter, M.\n                (1980), Competitive Strategy, The Free Press, New York, NY."},{"key":"key2021010205063820400_b68","doi-asserted-by":"crossref","unstructured":"Powell, T.C.\n                (1995), \u201cTotal quality management as a competitive advantage: a review and empirical study\u201d, Strategic Management Journal, Vol. 16 No. 1, pp. 15-37.","DOI":"10.1002\/smj.4250160105"},{"key":"key2021010205063820400_b69","doi-asserted-by":"crossref","unstructured":"Prajogo, D.I.\n                and \n                  Hong, S.W.\n                (2008), \u201cThe effect of TQM on performance in R&D environments: a perspective form South Korean firms\u201d, Technovation, Vol. 28 No. 12, pp. 855-863.","DOI":"10.1016\/j.technovation.2008.06.001"},{"key":"key2021010205063820400_b70","doi-asserted-by":"crossref","unstructured":"Preacher, K.\n               , \n                  Curran, J.\n                and \n                  Bauer, D.\n                (2006), \u201cComputational tools for probing interaction effects in multiple linear regression, multilevel modeling, and latent curve analysis\u201d, Journal of Educational and Behavioral Statistics, Vol. 31, pp. 437-448.","DOI":"10.3102\/10769986031004437"},{"key":"key2021010205063820400_b71","doi-asserted-by":"crossref","unstructured":"Repenning, N.\n                and \n                  Sterman, J.\n                (2002), \u201cCapability traps and self-confirming attribution errors in the dynamics of process improvement\u201d, Administrative Science Quarterly, Vol. 47, pp. 265-295.","DOI":"10.2307\/3094806"},{"key":"key2021010205063820400_b72","doi-asserted-by":"crossref","unstructured":"Rosenzweig, E.\n                and \n                  Easton, G.\n                (2010), \u201cTradeoffs in manufacturing? A meta-analysis and critique of the literature\u201d, Production and Operations Management, Vol. 19 No. 2, pp. 127-143.","DOI":"10.1111\/j.1937-5956.2009.01072.x"},{"key":"key2021010205063820400_b73","doi-asserted-by":"crossref","unstructured":"Samson, D.\n                and \n                  Terziovski, M.\n                (1999), \u201cThe relationship between total quality management practices and operational performance\u201d, Journal of Operations Management, Vol. 17 No. 4, pp. 393-409.","DOI":"10.1016\/S0272-6963(98)00046-1"},{"key":"key2021010205063820400_b74","doi-asserted-by":"crossref","unstructured":"Santos-Vijande, M.L.\n                and \n                  \u00c1lvarez-Gonz\u00e1lez, L.I.\n                (2007), \u201cInnovativeness and organizational innovation in total quality oriented firms: the moderating role of market turbulence\u201d, Technovation, Vol. 27 No. 9, pp. 514-532.","DOI":"10.1016\/j.technovation.2007.05.014"},{"key":"key2021010205063820400_b75","unstructured":"Scott, W.R.\n                (2001), Institutions and Organizations, Sage, Thousand Oaks, CA."},{"key":"key2021010205063820400_b76","doi-asserted-by":"crossref","unstructured":"Silver, E.\n                (2004), \u201cProcess management instead of operations management\u201d, Manufacturing & Service Operations Management, Vol. 6 No. 4, pp. 273-279.","DOI":"10.1287\/msom.1040.0055"},{"key":"key2021010205063820400_b77","doi-asserted-by":"crossref","unstructured":"Singh, P.J.\n                and \n                  Smith, A.\n                (2004), \u201cRelationship between TQM and innovation: an empirical study\u201d, Journal of Manufacturing Technology Management, Vol. 15 No. 5, pp. 394-401.","DOI":"10.1108\/17410380410540381"},{"key":"key2021010205063820400_b78","doi-asserted-by":"crossref","unstructured":"Sitkin, S.B.\n               , \n                  Sutcliffe, K.M.\n                and \n                  Schroeder, R.G.\n                (1994), \u201cDistinguishing control from learning in total quality management: a contingency perspective\u201d, Academy of Management Review, Vol. 19 No. 3, p. -.","DOI":"10.2307\/258938"},{"key":"key2021010205063820400_b79","doi-asserted-by":"crossref","unstructured":"Sousa, R.\n                and \n                  Voss, C.\n                (2001), \u201cQuality management: universal or context dependent\u201d, Production and Operations Management, Vol. 10 No. 4, pp. 383-404.","DOI":"10.1111\/j.1937-5956.2001.tb00083.x"},{"key":"key2021010205063820400_b80","unstructured":"Sutcliffe, K.\n               , \n                  Sitkin, S.\n                and \n                  Browning, L.\n                (2000), \u201cTailoring process management to situational requirements: beyond the control and exploration dichotomy\u201d, in \n                  Cole, R.\n                and \n                  Scott, W.R.\n                (Eds), The Quality Movement and Organization Theory, Sage, Thousand Oaks, CA, pp. 315-330."},{"key":"key2021010205063820400_b82","doi-asserted-by":"crossref","unstructured":"Tushman, M.L.\n                and \n                  Anderson, P.\n                (1986), \u201cTechnological discontinuities and organizational environments\u201d, Administrative Science Quarterly, Vol. 31, pp. 439-465.","DOI":"10.2307\/2392832"},{"key":"key2021010205063820400_b83","doi-asserted-by":"crossref","unstructured":"Tyre, M.J.\n                and \n                  Hauptman, O.\n                (1992), \u201cEffectiveness of organizational responses to technological change in the production process\u201d, Organization Science, Vol. 3 No. 3, pp. 301-320.","DOI":"10.1287\/orsc.3.3.301"},{"key":"key2021010205063820400_b84","doi-asserted-by":"crossref","unstructured":"Upton, D.M.\n                and \n                  Kim, B.\n                (1998), \u201cAlternative methods of learning and process improvement in manufacturing\u201d, Journal of Operations Management, Vol. 16 No. 1, pp. 1-20.","DOI":"10.1016\/S0272-6963(97)00028-4"},{"key":"key2021010205063820400_b85","doi-asserted-by":"crossref","unstructured":"Venkatraman, N.\n                (1989), \u201cThe concept of fit in strategy research: toward verbal and statistical correspondence\u201d, Academy of Management Review, Vol. 14 No. 3, pp. 423-444.","DOI":"10.5465\/amr.1989.4279078"},{"key":"key2021010205063820400_b86","doi-asserted-by":"crossref","unstructured":"Ward, P.T.\n                and \n                  Duray, R.\n                (2000), \u201cManufacturing strategy in context: environment, competitive strategy, and manufacturing strategy\u201d, Journal of Operations Management, Vol. 18 No. 2, pp. 123-138.","DOI":"10.1016\/S0272-6963(99)00021-2"},{"key":"key2021010205063820400_b87","doi-asserted-by":"crossref","unstructured":"Wong, C.Y.\n               , \n                  Boon-itt, S.\n                and \n                  Wong, C.W.Y.\n                (2011), \u201cThe contingency effects of environmental uncertainty on the relationship between supply chain integration and operational performance\u201d, Journal of Operations Management, Vol. 29 No. 6, pp. 604-615.","DOI":"10.1016\/j.jom.2011.01.003"},{"key":"key2021010205063820400_frd1","unstructured":"Abernathy, W.J.\n                (1978), The Productivity Dilemma, Johns Hopkins University Press, Baltimore, MD."},{"key":"key2021010205063820400_frd2","doi-asserted-by":"crossref","unstructured":"Dess, G.G.\n                (1987), \u201cConsensus on strategy formulation and organizational performance: competitors in a fragmented\u201d, Strategic Management Journal, Vol. 8 No. 3, pp. 259-277.","DOI":"10.1002\/smj.4250080305"},{"key":"key2021010205063820400_frd3","doi-asserted-by":"crossref","unstructured":"Dess, G.G.\n                and \n                  Beard, D.W.\n                (1984), \u201cDimensions of organizational task environments\u201d, Administrative Science Quarterly, Vol. 29, pp. 52-73.","DOI":"10.2307\/2393080"},{"key":"key2021010205063820400_frd4","doi-asserted-by":"crossref","unstructured":"Flynn, B.B.\n               , \n                  Sakakibara, S.\n               , \n                  Schroeder, R.G.\n               , \n                  Bates, K.A.\n                and \n                  Flynn, E.J.\n                (1990), \u201cEmpirical research methods in operations management\u201d, Journal of Operations Management, Vol. 9 No. 2, pp. 250-284.","DOI":"10.1016\/0272-6963(90)90098-X"},{"key":"key2021010205063820400_frd5","unstructured":"Hayes, R.H.\n                and \n                  Wheelwright, S.C.\n                (1984), Restoring Our Competitive Edge: Competing Through Manufacturing, Wiley, New York, NY."},{"key":"key2021010205063820400_frd6","doi-asserted-by":"crossref","unstructured":"Kaynak, H.\n                (2003), \u201cThe relationship between total quality management practices and their effects on firm performance\u201d, Journal of Operations Management, Vol. 21 No. 4, p. -.","DOI":"10.1016\/S0272-6963(03)00004-4"},{"key":"key2021010205063820400_frd7","doi-asserted-by":"crossref","unstructured":"Tsikriktsis, N.\n                (2005\/2012), \u201cA review of techniques for treating missing data in OM survey research\u201d, Journal of Operations Management, Vol. 24 No. 1, pp. 53-62.","DOI":"10.1016\/j.jom.2005.03.001"}],"container-title":["Business Process Management Journal"],"original-title":[],"language":"en","link":[{"URL":"http:\/\/www.emeraldinsight.com\/doi\/full-xml\/10.1108\/BPMJ-03-2013-0026","content-type":"unspecified","content-version":"vor","intended-application":"text-mining"},{"URL":"https:\/\/www.emerald.com\/insight\/content\/doi\/10.1108\/BPMJ-03-2013-0026\/full\/xml","content-type":"application\/xml","content-version":"vor","intended-application":"text-mining"},{"URL":"https:\/\/www.emerald.com\/insight\/content\/doi\/10.1108\/BPMJ-03-2013-0026\/full\/html","content-type":"unspecified","content-version":"vor","intended-application":"similarity-checking"}],"deposited":{"date-parts":[[2025,7,24]],"date-time":"2025-07-24T23:14:32Z","timestamp":1753398872000},"score":1,"resource":{"primary":{"URL":"http:\/\/www.emerald.com\/bpmj\/article\/20\/2\/335-358\/256927"}},"subtitle":["The moderating effect of competitive intensity"],"short-title":[],"issued":{"date-parts":[[2014,4,1]]},"references-count":87,"journal-issue":{"issue":"2","published-print":{"date-parts":[[2014,4,1]]}},"alternative-id":["10.1108\/BPMJ-03-2013-0026"],"URL":"https:\/\/doi.org\/10.1108\/bpmj-03-2013-0026","relation":{},"ISSN":["1463-7154"],"issn-type":[{"value":"1463-7154","type":"print"}],"subject":[],"published":{"date-parts":[[2014,4,1]]}}}