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From another viewpoint, the rising currency of Whole-of-Government (WoG) and \u201cshared services\u201d initiatives signal an unmissable trend toward resource reuse across public service agencies (PSAs) through business process standardization (BPS). This research invokes BPS into process redesign to produce a process redesign framework (PRF) and deploys the same to build a standard process model (SPM) for services of the government of Albania (GoA).<\/jats:p><\/jats:sec><jats:sec><jats:title content-type=\"abstract-subheading\">Design\/methodology\/approach<\/jats:title><jats:p>The methodology follows the design science research (DSR) paradigm, wherein best practices extracted from literature are synthesized with stakeholder inputs to design the PRF and SPM, both of which are then evaluated with case study research.<\/jats:p><\/jats:sec><jats:sec><jats:title content-type=\"abstract-subheading\">Findings<\/jats:title><jats:p>Adoption of PRF\/SPM on a WoG basis will not only reduce service lead time but also enable a variety of public services to share the same process, thereby further saving costs for GoA. The research outputs will accelerate reengineering and subsequent digitalization of public service operations.<\/jats:p><\/jats:sec><jats:sec><jats:title content-type=\"abstract-subheading\">Research limitations\/implications<\/jats:title><jats:p>Implementing SPM will maximize resource reuse and help offer uniform and integrated public services to GoA's customers. It will also enable demand-driven staff mobilization across GoA agencies. The proposed PRF\/SPM have limitations in that they consider only flow aspects of service processes with aspects of conversion being ignored.<\/jats:p><\/jats:sec><jats:sec><jats:title content-type=\"abstract-subheading\">Originality\/value<\/jats:title><jats:p>This research fulfills the need for a systematic approach to process redesign and prepares GoA for a WoG treatment to its BPR efforts.<\/jats:p><\/jats:sec>","DOI":"10.1108\/bpmj-03-2020-0107","type":"journal-article","created":{"date-parts":[[2021,3,24]],"date-time":"2021-03-24T02:58:36Z","timestamp":1616554716000},"page":"796-835","source":"Crossref","is-referenced-by-count":6,"title":["Public services: a standard process model following a structured process redesign"],"prefix":"10.1108","volume":"27","author":[{"ORCID":"https:\/\/orcid.org\/0000-0002-0649-1176","authenticated-orcid":false,"given":"Kamal K.","family":"Mukherjee","sequence":"first","affiliation":[]},{"given":"Laura","family":"Reka","sequence":"additional","affiliation":[]},{"given":"Rudina","family":"Mullahi","sequence":"additional","affiliation":[]},{"ORCID":"https:\/\/orcid.org\/0000-0002-9398-1519","authenticated-orcid":false,"given":"Keldi","family":"Jani","sequence":"additional","affiliation":[]},{"given":"Jonida","family":"Taraj","sequence":"additional","affiliation":[]}],"member":"140","published-online":{"date-parts":[[2021,3,23]]},"reference":[{"issue":"2","key":"key2021051508392911800_ref001","doi-asserted-by":"publisher","first-page":"335","DOI":"10.1007\/s40685-016-0035-6","article-title":"An economic decision model for determining the appropriate level of business process standardization","volume":"9","year":"2016","journal-title":"Business Research"},{"issue":"5","key":"key2021051508392911800_ref002","doi-asserted-by":"publisher","first-page":"437","DOI":"10.1108\/14637150110406812","article-title":"Business process reengineering: a survey of international experience","volume":"7","year":"2001","journal-title":"Business Process Management Journal"},{"key":"key2021051508392911800_ref003","doi-asserted-by":"crossref","first-page":"515","DOI":"10.1016\/S0305-0483(99)00015-8","article-title":"Business process reengineering: an approach for process mapping","volume":"27","year":"1999","journal-title":"OMEGA. 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