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This paper explores how process changes resulting from improvement initiatives are adhered to, so that the changed processes become the new \u201cnorm\u201d and people do not revert to old practices. This study proposes an institutionalisation process for process improvement initiatives.<\/jats:p><\/jats:sec><jats:sec><jats:title content-type=\"abstract-subheading\">Design\/methodology\/approach<\/jats:title><jats:p>Firstly, a literature review identified Tolbert and Zucker\u2019s (1996) institutionalisation framework as a suitable conceptual framework on which to base the enquiry. The second phase (the focus of this paper) applied the findings from two case studies to adapt this framework (its stages and related factors) to fit process improvement contexts.<\/jats:p><\/jats:sec><jats:sec><jats:title content-type=\"abstract-subheading\">Findings<\/jats:title><jats:p>The paper presents an empirically and theoretically supported novel institutionalisation process for process improvement initiatives. The three stages of the institutionalisation process presented by Tolbert and Zucker (1996) have been respecified into four stages, explaining how process changes are institutionalised through \u201cPlanning\u201d, \u201cImplementation\u201d, \u201cObjectification\u201d and \u201cSedimentation\u201d (the original first stage, i.e. \u201cHabitualisation\u201d being divided into Planning and Implementation). Some newly identified Business Process Management (BPM) specific factors influencing the institutionalisation processes are also discussed and triangulated with the BPM literature.<\/jats:p><\/jats:sec><jats:sec><jats:title content-type=\"abstract-subheading\">Research limitations\/implications<\/jats:title><jats:p>The study contributes to the BPM literature by conceptualising and theorising the stages of institutionalisation of process improvement initiatives. In doing so, the study explicitly identifies and considers several key contextual factors that drive the stages of institutionalisation. Practitioners can use this to better manage process change and future researchers can use this framework to operationalise institutionalisation of process change.<\/jats:p><\/jats:sec><jats:sec><jats:title content-type=\"abstract-subheading\">Originality\/value<\/jats:title><jats:p>This is the first research study that provides an empirically supported and clearly conceptualised understanding of the stages of institutionalising process improvement outcomes.<\/jats:p><\/jats:sec>","DOI":"10.1108\/bpmj-03-2021-0170","type":"journal-article","created":{"date-parts":[[2022,5,12]],"date-time":"2022-05-12T01:02:18Z","timestamp":1652317338000},"page":"807-833","source":"Crossref","is-referenced-by-count":5,"title":["How to make it stick? 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