{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2026,1,20]],"date-time":"2026-01-20T05:44:09Z","timestamp":1768887849432,"version":"3.49.0"},"reference-count":43,"publisher":"Emerald","issue":"1","license":[{"start":{"date-parts":[[2020,9,28]],"date-time":"2020-09-28T00:00:00Z","timestamp":1601251200000},"content-version":"tdm","delay-in-days":0,"URL":"https:\/\/www.emerald.com\/insight\/site-policies"}],"content-domain":{"domain":[],"crossmark-restriction":false},"short-container-title":["BPMJ"],"published-print":{"date-parts":[[2021,1,25]]},"abstract":"<jats:sec><jats:title content-type=\"abstract-subheading\">Purpose<\/jats:title><jats:p>The study proposes competence models for the roles of process owners, process analysts and industrial engineers based on qualitative research.<\/jats:p><\/jats:sec><jats:sec><jats:title content-type=\"abstract-subheading\">Design\/methodology\/approach<\/jats:title><jats:p>The research methodology is a combination of a questionnaire survey and interviewing in Czech companies, which develop the process approach. The proposed competence models can be utilized during business process management (BPM) implementation while appointing process owners, analysts and industrial engineers and their further development.<\/jats:p><\/jats:sec><jats:sec><jats:title content-type=\"abstract-subheading\">Findings<\/jats:title><jats:p>This paper emphasizes the role of human factor and presents research results concerning most important BPM roles and their competencies.<\/jats:p><\/jats:sec><jats:sec><jats:title content-type=\"abstract-subheading\">Research limitations\/implications<\/jats:title><jats:p>There is lack of research (a research gap) in the field of BPM roles, what they do and what they should do.<\/jats:p><\/jats:sec><jats:sec><jats:title content-type=\"abstract-subheading\">Practical implications<\/jats:title><jats:p>A system of competence models is thus a tool for human resource management and should increase the success rate of BPM projects. Another possible utilization is in higher education in business administration.<\/jats:p><\/jats:sec><jats:sec><jats:title content-type=\"abstract-subheading\">Social implications<\/jats:title><jats:p>Another possible utilization is in higher education in business administration.<\/jats:p><\/jats:sec><jats:sec><jats:title content-type=\"abstract-subheading\">Originality\/value<\/jats:title><jats:p>It proposes competence models for the roles of process owners, process analysts and industrial engineers based on qualitative research.<\/jats:p><\/jats:sec>","DOI":"10.1108\/bpmj-04-2020-0161","type":"journal-article","created":{"date-parts":[[2020,9,22]],"date-time":"2020-09-22T05:35:30Z","timestamp":1600752930000},"page":"275-305","source":"Crossref","is-referenced-by-count":18,"title":["Human factor in business process management: modeling competencies of BPM roles"],"prefix":"10.1108","volume":"27","author":[{"ORCID":"https:\/\/orcid.org\/0000-0002-7172-5354","authenticated-orcid":false,"given":"Martin","family":"Hrabal","sequence":"first","affiliation":[]},{"given":"David","family":"Tu\u010dek","sequence":"additional","affiliation":[]},{"ORCID":"https:\/\/orcid.org\/0000-0003-4182-4033","authenticated-orcid":false,"given":"Vieroslav","family":"Moln\u00e1r","sequence":"additional","affiliation":[]},{"given":"Gabriel","family":"Fedorko","sequence":"additional","affiliation":[]}],"member":"140","published-online":{"date-parts":[[2020,9,28]]},"reference":[{"issue":"9","key":"key2022092113482549300_ref001","first-page":"1","article-title":"A similarity-based hierarchical clustering method for manufacturing process models","volume":"11","year":"2019","journal-title":"Sustainability (Switzerland)"},{"key":"key2022092113482549300_ref002","volume-title":"Armstrong's Handbook of Human Resource Management Practice","year":"2014","edition":"13th ed."},{"key":"key2022092113482549300_ref003","doi-asserted-by":"publisher","DOI":"10.1177\/1847979019874182","article-title":"BPM and BI in SMEs: the role of BPM\/BI alignment in organizational performance","volume":"11","year":"2019","journal-title":"International Journal of Engineering Business Management"},{"issue":"0","key":"key2022092113482549300_ref004","doi-asserted-by":"crossref","first-page":"121","DOI":"10.3846\/bme.2018.2190","article-title":"Business process management centre of excellence as a source of knowledge","volume":"16","year":"2018","journal-title":"Business, Management and Education"},{"issue":"1","key":"key2022092113482549300_ref005","doi-asserted-by":"crossref","first-page":"5","DOI":"10.1108\/02621710810840730","article-title":"Competencies in the 21st century","volume":"27","year":"2008","journal-title":"Journal of Management Development"},{"issue":"2","key":"key2022092113482549300_ref006","doi-asserted-by":"crossref","first-page":"91","DOI":"10.1177\/097226291101500202","article-title":"Managerial and leadership competencies: a behavioral approach to emotional, social and cognitive intelligence","volume":"15","year":"2011","journal-title":"Vision: The Journal of Business Perspective"},{"issue":"4","key":"key2022092113482549300_ref008","doi-asserted-by":"crossref","first-page":"653","DOI":"10.1147\/sj.444.0653","article-title":"Impact of service orientation at the business level","volume":"44","year":"2005","journal-title":"IBM Systems Journal"},{"issue":"5","key":"key2022092113482549300_ref009","doi-asserted-by":"crossref","first-page":"1040","DOI":"10.1108\/BPMJ-01-2018-0023","article-title":"Paradigms in business process management specifications: a critical overview","volume":"25","year":"2019","journal-title":"Business Process Management Journal"},{"issue":"6","key":"key2022092113482549300_ref010","doi-asserted-by":"crossref","first-page":"1377","DOI":"10.1108\/BPMJ-05-2017-0123","article-title":"Process owners in business process management: a systematic literature review","volume":"25","year":"2019","journal-title":"Business Process Management Journal"},{"issue":"4","key":"key2022092113482549300_ref011","first-page":"11","article-title":"The new industrial engineering: information technology and business process redesign","volume":"31","year":"1990","journal-title":"Sloan Management Review"},{"key":"key2022092113482549300_ref012","doi-asserted-by":"crossref","unstructured":"Eicker, S., Kochbeck, J. and Schuler, P.M. 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