{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2026,1,25]],"date-time":"2026-01-25T04:57:11Z","timestamp":1769317031023,"version":"3.49.0"},"reference-count":49,"publisher":"Emerald","issue":"2","license":[{"start":{"date-parts":[[2016,4,4]],"date-time":"2016-04-04T00:00:00Z","timestamp":1459728000000},"content-version":"tdm","delay-in-days":0,"URL":"https:\/\/www.emerald.com\/insight\/site-policies"}],"content-domain":{"domain":[],"crossmark-restriction":false},"short-container-title":[],"published-print":{"date-parts":[[2016,4,4]]},"abstract":"\n Purpose<\/jats:title>\n \u2013 The purpose of this paper is to propose a method for adopting an Internet of Things (IoT) enabled product-service system (PSS) considering business model and product enhancements. The method focusses on business process implications of IoT. The paper also discusses a real application of the proposed method to the machinery industry. <\/jats:p>\n <\/jats:sec>\n \n Design\/methodology\/approach<\/jats:title>\n \u2013 Considering the IoT technologies available, failure mode and effects analysis is applied to identify what should be monitored in the product to minimize potential product failures. In parallel, in order to assist the company in deciding which PSS strategy to be followed, a Configurator of PSS proposals is applied. The results are derived to define the IoT architecture and the business process design supported by the selected IoT technologies. <\/jats:p>\n <\/jats:sec>\n \n Findings<\/jats:title>\n \u2013 The main findings include the proposed IoT-enabled PSS adoption method, illustrated by the description of the application and its assessment. In addition, the identification of key process areas that are impacted by IoT is offered, namely: remote machine setup; corrective and predictive maintenance; material supply; product pricing; and information reporting. <\/jats:p>\n <\/jats:sec>\n \n Research limitations\/implications<\/jats:title>\n \u2013 The application of the method proposed is limited to one company. Future work includes extending the application of the method to other units of analysis. <\/jats:p>\n <\/jats:sec>\n \n Practical implications<\/jats:title>\n \u2013 The method proposed can be considered by companies willing to increase product-service revenues based on IoT technologies. <\/jats:p>\n <\/jats:sec>\n \n Originality\/value<\/jats:title>\n \u2013 The IoT-enabled PSS adoption method is an approach grounded on the intersection theories of PSSs and the more technology-oriented IoT developments.<\/jats:p>\n <\/jats:sec>","DOI":"10.1108\/bpmj-05-2015-0078","type":"journal-article","created":{"date-parts":[[2016,3,23]],"date-time":"2016-03-23T05:08:14Z","timestamp":1458709694000},"page":"305-323","source":"Crossref","is-referenced-by-count":94,"title":["Business process support for IoT based product-service systems (PSS)"],"prefix":"10.1108","volume":"22","author":[{"given":"Eduardo de Senzi","family":"Zancul","sequence":"first","affiliation":[]},{"given":"Silvia M.","family":"Takey","sequence":"additional","affiliation":[]},{"given":"Ana Paula Bezerra","family":"Barquet","sequence":"additional","affiliation":[]},{"given":"Leonardo Heiji","family":"Kuwabara","sequence":"additional","affiliation":[]},{"given":"Paulo A.","family":"Cauchick Miguel","sequence":"additional","affiliation":[]},{"given":"Henrique","family":"Rozenfeld","sequence":"additional","affiliation":[]}],"member":"140","reference":[{"key":"key2022021710381575800_b1","doi-asserted-by":"crossref","unstructured":"Aazam, M.\n , \n Khan, I.\n , \n Alsaffar, A.A.\n and \n Huh, E.-N.\n (2014), \u201cCloud of things: integrating internet of things and cloud computing and the issues involved\u201d, Proceedings of 11th International Bhurban Conference on Applied Sciences \n\t\t\t\t\t&\n\t\t\t\t Technology (IBCAST) Islamabad, January 14-18.","DOI":"10.1109\/IBCAST.2014.6778179"},{"key":"key2022021710381575800_b2","doi-asserted-by":"crossref","unstructured":"Atzori, L.\n , \n Iera, A.\n and \n Morabito, G.\n (2010), \u201cThe internet of things: a survey\u201d, \n Computer Networks\n , Vol. 54 No. 15, pp. 2787-2805.","DOI":"10.1016\/j.comnet.2010.05.010"},{"key":"key2022021710381575800_b3","doi-asserted-by":"crossref","unstructured":"Aurich, J.C.\n , \n Fuchs, C.\n and \n Wagenknecht, C.\n (2006), \u201cLife cycle oriented design of technical product-service systems\u201d, \n Journal of Cleaner Production\n , Vol. 14 No. 17, pp. 1480-1494.","DOI":"10.1016\/j.jclepro.2006.01.019"},{"key":"key2022021710381575800_b5","doi-asserted-by":"crossref","unstructured":"Baines, T.S.\n , \n Lightfoot, H.\n , \n Peppard, J.\n , \n Johnson, M.\n , \n Tiwari, A.\n and \n Shehab, E.\n (2009), \u201cTowards an operations strategy for product-centric servitization\u201d, \n International Journal of Operations & Production Management\n , Vol. 29 No. 5, pp. 494-519.","DOI":"10.1108\/01443570910953603"},{"key":"key2022021710381575800_b4","doi-asserted-by":"crossref","unstructured":"Baines, T.S.\n , \n Lightfoot, H.W.\n , \n Evans, S.\n , \n Neely, A.\n , \n Greenough, R.\n , \n Peppard, J.\n , \n Roy, R.\n , \n Shehab, E.\n , \n Braganza, A.\n , \n Tiwari, A.\n , \n Alcock, J.R.\n , \n Angus, J.P.\n , \n Bastl, M.\n , \n Cousens, A.\n , \n Irving, P.\n , \n Johnson, M.\n , \n Kingston, J.\n , \n Lockett, H.\n , \n Martinez, V.\n , \n Michele, P.\n , \n Tranfield, D.\n , \n Walton, I.M.\n and \n Wilson, H.\n (2007), \u201cState-of-the-art in product service systems\u201d, \n Proceedings of the Institution of Mechanical Engineers, Part B: Journal of Engineering Manufacture\n , Vol. 221 No. 10, pp. 1543-1552.","DOI":"10.1243\/09544054JEM858"},{"key":"key2022021710381575800_b6","unstructured":"Barquet, A.P.B.\n (2015), \n Creation of Product-Service Systems (PSS) Proposals in the Fuzzy Front-End. 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