{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2026,3,10]],"date-time":"2026-03-10T03:02:09Z","timestamp":1773111729620,"version":"3.50.1"},"reference-count":121,"publisher":"Emerald","issue":"1","license":[{"start":{"date-parts":[[2018,2,2]],"date-time":"2018-02-02T00:00:00Z","timestamp":1517529600000},"content-version":"tdm","delay-in-days":0,"URL":"https:\/\/www.emerald.com\/insight\/site-policies"}],"content-domain":{"domain":[],"crossmark-restriction":false},"short-container-title":["BPMJ"],"published-print":{"date-parts":[[2018,2,2]]},"abstract":"<jats:sec><jats:title content-type=\"abstract-subheading\">Purpose<\/jats:title><jats:p>While researchers and practitioners agree on the importance to adapt business process management (BPM) practices to the nature of processes, the authors observe a lack of research on how to most meaningfully distinguish processes in order to apply context-specific BPM practices that increase process efficiency and effectiveness. The purpose of this paper is to systematically analyze the nature of processes as one contextual factor for BPM.<\/jats:p><\/jats:sec><jats:sec><jats:title content-type=\"abstract-subheading\">Design\/methodology\/approach<\/jats:title><jats:p>Based on a literature review, the authors systematically derive process dimensions that describe the nature of processes and apply an information-processing perspective to the process level as a theoretical lens through which to analyze and structure these process dimensions.<\/jats:p><\/jats:sec><jats:sec><jats:title content-type=\"abstract-subheading\">Findings<\/jats:title><jats:p>The authors identified 36 dimensions used to describe process differences that can be consolidated into five generic dimensions based on an information-processing perspective: interdependence of process participants, differentiation of process participants, process analyzability, variability, and importance.<\/jats:p><\/jats:sec><jats:sec><jats:title content-type=\"abstract-subheading\">Research limitations\/implications<\/jats:title><jats:p>The paper derives process dimensions from the literature and links them to extant theories as a foundation for context-sensitive BPM. The findings serve as a basis for further conceptualizing BPM and for explaining seemingly contradicting findings about whether management practices increase or decrease organizational performance.<\/jats:p><\/jats:sec><jats:sec><jats:title content-type=\"abstract-subheading\">Practical implications<\/jats:title><jats:p>While the paper focuses on understanding and explaining process differences, the authors also demonstrate how these dimensions can be used to make strategic management decisions in order to increase the effectiveness and efficiency of processes.<\/jats:p><\/jats:sec><jats:sec><jats:title content-type=\"abstract-subheading\">Originality\/value<\/jats:title><jats:p>The authors systematically conceptualize process differences as a foundation for contingent process management. In addition, the authors demonstrate that organizational processes provide a new field of application for information-processing theory.<\/jats:p><\/jats:sec>","DOI":"10.1108\/bpmj-05-2016-0102","type":"journal-article","created":{"date-parts":[[2017,12,11]],"date-time":"2017-12-11T07:09:48Z","timestamp":1512976188000},"page":"67-88","source":"Crossref","is-referenced-by-count":28,"title":["Understanding the nature of processes: an information-processing perspective"],"prefix":"10.1108","volume":"24","author":[{"given":"Sarah","family":"Zelt","sequence":"first","affiliation":[]},{"given":"Theresa","family":"Schmiedel","sequence":"additional","affiliation":[]},{"given":"Jan","family":"vom Brocke","sequence":"additional","affiliation":[]}],"member":"140","reference":[{"issue":"5","key":"key2020093023241629500_ref001","doi-asserted-by":"crossref","first-page":"549","DOI":"10.1016\/S0272-6963(00)00029-2","article-title":"The impact of design management and process management on quality: an empirical investigation","volume":"18","year":"2000","journal-title":"Journal of Operations Management"},{"issue":"1","key":"key2020093023241629500_ref002","doi-asserted-by":"crossref","first-page":"99","DOI":"10.1108\/14714170710721322","article-title":"Evaluating the effect of construction process characteristics to the applicability of lean principles","volume":"7","year":"2007","journal-title":"Construction Innovation: Information, Process, Management"},{"key":"key2020093023241629500_ref003","volume-title":"Typologies and Taxonomies \u2013 An Introduction to Classification Techniques","year":"1994"},{"issue":"6","key":"key2020093023241629500_ref004","doi-asserted-by":"crossref","first-page":"450","DOI":"10.1016\/j.jom.2013.07.014","article-title":"The effects of IT-enabled supply chain process change on job and process outcomes: a longitudinal investigation","volume":"31","year":"2013","journal-title":"Journal of Operations Management"},{"issue":"4","key":"key2020093023241629500_ref005","doi-asserted-by":"crossref","first-page":"1113","DOI":"10.25300\/MISQ\/2013\/37.4.06","article-title":"Changes in employees\u2019 job characteristics during an enterprise system implementation: a latent growth modeling perspective","volume":"37","year":"2013","journal-title":"MIS Quarterly"},{"issue":"2","key":"key2020093023241629500_ref006","doi-asserted-by":"crossref","first-page":"155","DOI":"10.2753\/PSS0885-3134280204","article-title":"A research agenda for value stream mapping the sales process","volume":"28","year":"2008","journal-title":"Journal of Personal Selling & Sales Management"},{"key":"key2020093023241629500_ref007","article-title":"Business process management study 2015","author":"BearingPoint","year":"2015"},{"issue":"2","key":"key2020093023241629500_ref008","doi-asserted-by":"crossref","first-page":"238","DOI":"10.5465\/amr.2003.9416096","article-title":"Exploitation, exploration, and process management: the productivity dilemma revisited","volume":"28","year":"2003","journal-title":"Academy of Management Review"},{"issue":"2","key":"key2020093023241629500_ref009","doi-asserted-by":"crossref","first-page":"388","DOI":"10.2307\/2491156","article-title":"The budgetary and performance influences of product standardization and manufacturing process automation","volume":"28","year":"1990","journal-title":"Journal of Accounting Research"},{"issue":"7","key":"key2020093023241629500_ref010","doi-asserted-by":"crossref","first-page":"703","DOI":"10.1108\/01443570610672202","article-title":"Supply chain management: a structured literature review and implications for future research","volume":"26","year":"2006","journal-title":"International Journal of Operations & Production Management"},{"issue":"1","key":"key2020093023241629500_ref011","doi-asserted-by":"crossref","first-page":"83","DOI":"10.1504\/IJEB.2006.009158","article-title":"Characteristics of service processes and their implications in electronic commerce: a classification of intangible products","volume":"4","year":"2006","journal-title":"International journal of electronic business"},{"issue":"2","key":"key2020093023241629500_ref012","doi-asserted-by":"crossref","first-page":"711","DOI":"10.1016\/j.ejor.2010.05.038","article-title":"On range and response: dimensions of process flexibility","volume":"207","year":"2010","journal-title":"European Journal of Operational Research"},{"issue":"11\/12","key":"key2020093023241629500_ref301","doi-asserted-by":"crossref","first-page":"1458","DOI":"10.1108\/IJOPM-07-2010-0201","article-title":"Managing enterprises and ERP systems: a contingency model for the enterprization of operations","volume":"33","year":"2013","journal-title":"International Journal of Operations & Production Management"},{"issue":"5","key":"key2020093023241629500_ref013","doi-asserted-by":"crossref","first-page":"554","DOI":"10.1287\/mnsc.32.5.554","article-title":"Organizational information requirements, media richness and structural design","volume":"32","year":"1986","journal-title":"Management Science"},{"issue":"2","key":"key2020093023241629500_ref014","doi-asserted-by":"crossref","first-page":"207","DOI":"10.2307\/2392469","article-title":"A tentative exploration into the amount and equivocality of information processing in organizational work units","volume":"26","year":"1981","journal-title":"Administrative science quarterly"},{"issue":"4","key":"key2020093023241629500_ref302","doi-asserted-by":"crossref","first-page":"220","DOI":"10.1108\/13598541111139044","article-title":"Supply chain integration and efficiency performance: a study on the interactions between customer and supplier integration","volume":"16","year":"2011","journal-title":"Supply Chain Management: An International Journal"},{"key":"key2020093023241629500_ref015","doi-asserted-by":"crossref","unstructured":"Davenport, T.H. (2010), \u201cProcess management for knowledge work\u201d, in vom Brocke, J. and Rosemann, M. (Eds), Handbook on Business Process Management 1: Introduction, Methods and Information Systems, Springer, Berlin, pp. 17-35.","DOI":"10.1007\/978-3-642-00416-2_2"},{"key":"key2020093023241629500_ref303","first-page":"46","year":"2004","journal-title":"Proceedings of the 3rd Pre-ICIS Workshop on Process Management and Information Systems"},{"issue":"9","key":"key2020093023241629500_ref117","doi-asserted-by":"crossref","first-page":"844","DOI":"10.1108\/00251740310491706","article-title":"Organizing successful new service development: a literature review","volume":"41","year":"2003","journal-title":"Management Decision"},{"key":"key2020093023241629500_ref016","volume-title":"The Contingency Theory of Organizations","year":"2001"},{"issue":"5","key":"key2020093023241629500_ref017","doi-asserted-by":"crossref","first-page":"442","DOI":"10.1057\/ejis.2009.38","article-title":"Business process outsourcing: an event study on the nature of processes and firm valuation","volume":"18","year":"2009","journal-title":"European Journal of Information Systems"},{"key":"key2020093023241629500_ref018","first-page":"222","article-title":"Improving knowledge intensive processes through an enterprise knowledge medium","year":"1999"},{"issue":"1","key":"key2020093023241629500_ref019","doi-asserted-by":"crossref","first-page":"158","DOI":"10.1287\/orsc.1090.0512","article-title":"The effect of strategic alliance knowledge complementarity on new product innovativeness in China","volume":"22","year":"2011","journal-title":"Organization Science"},{"issue":"1","key":"key2020093023241629500_ref020","first-page":"116","article-title":"Mass customization at hewlett-packard: the power of postponement","volume":"75","year":"1997","journal-title":"Harvard Business Review"},{"issue":"2","key":"key2020093023241629500_ref021","doi-asserted-by":"crossref","first-page":"149","DOI":"10.1111\/j.1540-5915.2006.00120.x","article-title":"Uncertainty reduction approaches, uncertainty coping approaches, and process performance in financial services","volume":"37","year":"2006","journal-title":"Decision Sciences"},{"issue":"3","key":"key2020093023241629500_ref022","doi-asserted-by":"crossref","first-page":"271","DOI":"10.1016\/j.jom.2004.07.012","article-title":"Closed-loop supply chains in process industries: an empirical study of producer re-use issues","volume":"24","year":"2006","journal-title":"Journal of Operations Management"},{"key":"key2020093023241629500_ref023","volume-title":"Designing Complex Organizations","year":"1973"},{"issue":"4","key":"key2020093023241629500_ref024","first-page":"33","article-title":"The processes of organization and management","volume":"39","year":"1998","journal-title":"Sloan Management Review"},{"issue":"3","key":"key2020093023241629500_ref025","doi-asserted-by":"crossref","first-page":"223","DOI":"10.1111\/j.1467-9310.2006.00437.x","article-title":"Opening up the innovation process: towards an agenda","volume":"36","year":"2006","journal-title":"R&D Management"},{"issue":"1","key":"key2020093023241629500_ref026","doi-asserted-by":"crossref","first-page":"71","DOI":"10.1080\/10580530701777198","article-title":"Enterprise system flexibility and implementation strategies: aligning theory with evidence from a case study","volume":"25","year":"2008","journal-title":"Information Systems Management"},{"issue":"1","key":"key2020093023241629500_ref027","doi-asserted-by":"crossref","first-page":"44","DOI":"10.1016\/j.ijinfomgt.2005.10.007","article-title":"An integrated approach to process and service management","volume":"26","year":"2006","journal-title":"International Journal of Information Management"},{"issue":"12","key":"key2020093023241629500_ref028","doi-asserted-by":"crossref","first-page":"1827","DOI":"10.1287\/mnsc.41.12.1827","article-title":"Understanding user evaluations of information systems","volume":"41","year":"1995","journal-title":"Management Science"},{"issue":"2","key":"key2020093023241629500_ref029","doi-asserted-by":"crossref","first-page":"213","DOI":"10.2307\/249689","article-title":"Task-technology fit and individual performance","volume":"19","year":"1995","journal-title":"MIS Quarterly"},{"issue":"3","key":"key2020093023241629500_ref030","doi-asserted-by":"crossref","first-page":"293","DOI":"10.2307\/249530","article-title":"The impact of data integration on the costs and benefits of information systems","volume":"16","year":"1992","journal-title":"MIS Quarterly"},{"issue":"1","key":"key2020093023241629500_ref031","doi-asserted-by":"crossref","first-page":"24","DOI":"10.1177\/002224379703400103","article-title":"The effect of project and process characteristics on product development cycle time","volume":"34","year":"1997","journal-title":"Journal of Marketing Research"},{"issue":"4\/5","key":"key2020093023241629500_ref032","doi-asserted-by":"crossref","first-page":"322","DOI":"10.1108\/08858629810226645","article-title":"Marketing services: the case of a missing product","volume":"13","year":"1998","journal-title":"Journal of Business & Industrial Marketing"},{"issue":"4","key":"key2020093023241629500_ref033","doi-asserted-by":"crossref","first-page":"323","DOI":"10.1108\/01445159910295230","article-title":"An embedded-agent technique for industrial control environments where process modelling is difficult","volume":"19","year":"1999","journal-title":"Assembly Automation"},{"issue":"3","key":"key2020093023241629500_ref034","first-page":"58","article-title":"When should a process be art, not science?","volume":"87","year":"2009","journal-title":"Harvard Business Review"},{"key":"key2020093023241629500_ref035","doi-asserted-by":"crossref","unstructured":"Hammer, M. (2015), \u201cWhat is business process management?\u201d, in vom Brocke, J. and Rosemann, M. (Eds), Handbook on Business Process Management 1: Introduction, Methods and Information Systems, Springer, Berlin, pp. 3-16.","DOI":"10.1007\/978-3-642-45100-3_1"},{"issue":"2","key":"key2020093023241629500_ref036","doi-asserted-by":"crossref","first-page":"148","DOI":"10.1108\/01443570010304233","article-title":"Linking operational and environmental improvement through employee involvement","volume":"20","year":"2000","journal-title":"International Journal of Operations & Production Management"},{"key":"key2020093023241629500_ref037","volume-title":"Business Process Change: A Guide for Business Managers and BPM and Six Sigma Professionals","year":"2007"},{"key":"key2020093023241629500_ref038","doi-asserted-by":"crossref","unstructured":"Harmon, P. (2015), \u201cThe scope and evolution of business process management\u201d, in vom Brocke, J. and Rosemann, M. (Eds), Handbook on Business Process Management 1: Introduction, Methods and Information Systems, Springer, Berlin, pp. 37-80.","DOI":"10.1007\/978-3-642-45100-3_3"},{"issue":"2","key":"key2020093023241629500_ref039","doi-asserted-by":"crossref","first-page":"137","DOI":"10.1108\/14637159810212316","article-title":"Investigating business processes: does process simplification always work?","volume":"4","year":"1998","journal-title":"Business Process Management Journal"},{"key":"key2020093023241629500_ref040","unstructured":"Hau\u00dfmann, C., Dwivedi, Y.K., Venkitachalam, K. and Williams, M.D. (2010), \u201cA summary and review of Galbraith\u2019s organizational information processing theory\u201d, in Dwivedi, Y.K., Wade, M.R. and Schneberger, S.L. (Eds), Information Systems Theory, Springer, Heidelberg, pp. 71-92."},{"issue":"2","key":"key2020093023241629500_ref041","doi-asserted-by":"crossref","first-page":"216","DOI":"10.1108\/01443571311295644","article-title":"A contingency theoretical perspective to the product-process matrix","volume":"33","year":"2013","journal-title":"International Journal of Operations & Production Management"},{"issue":"3","key":"key2020093023241629500_ref042","doi-asserted-by":"crossref","first-page":"450","DOI":"10.5465\/amr.1978.4305727","article-title":"The poverty of management control philosophy","volume":"3","year":"1978","journal-title":"Academy of Management Review"},{"issue":"1","key":"key2020093023241629500_ref304","doi-asserted-by":"crossref","first-page":"64","DOI":"10.1108\/SCM-04-2013-0114","article-title":"Reexamining supply chain integration and the supplier\u2019s performance relationships under uncertainty","volume":"19","year":"2014","journal-title":"Supply Chain Management: An International Journal"},{"issue":"3","key":"key2020093023241629500_ref043","doi-asserted-by":"crossref","first-page":"515","DOI":"10.1108\/14637151311319932","article-title":"Practices of knowledge intensive process management: quantitative insights","volume":"19","year":"2013","journal-title":"Business Process Management Journal"},{"issue":"2","key":"key2020093023241629500_ref044","doi-asserted-by":"crossref","first-page":"615","DOI":"10.1016\/j.ijpe.2005.12.008","article-title":"Linking product-process matrices for manufacturing and industrial service operations","volume":"104","year":"2006","journal-title":"International Journal of Production Economics"},{"issue":"1","key":"key2020093023241629500_ref045","doi-asserted-by":"crossref","first-page":"75","DOI":"10.1108\/09574090010806083","article-title":"Measuring delivery process performance","volume":"11","year":"2000","journal-title":"International Journal of Logistics Management"},{"issue":"4","key":"key2020093023241629500_ref046","doi-asserted-by":"crossref","first-page":"323","DOI":"10.1016\/0272-6963(95)00036-4","article-title":"A framework for strategic service management","volume":"13","year":"1995","journal-title":"Journal of Operations Management"},{"issue":"1","key":"key2020093023241629500_ref047","doi-asserted-by":"crossref","first-page":"55","DOI":"10.2307\/249742","article-title":"Business process change: a study of methodologies, techniques, and tools","volume":"21","year":"1997","journal-title":"MIS Quarterly"},{"issue":"1","key":"key2020093023241629500_ref048","doi-asserted-by":"crossref","first-page":"135","DOI":"10.1108\/14637151011017985","article-title":"The effects of process orientation: a literature review","volume":"16","year":"2010","journal-title":"Business Process Management Journal"},{"issue":"4","key":"key2020093023241629500_ref049","doi-asserted-by":"crossref","first-page":"359","DOI":"10.1108\/17511340710819598","article-title":"Quality management in healthcare and industry: a comparative review and emerging themes","volume":"13","year":"2007","journal-title":"Journal of Management History"},{"key":"key2020093023241629500_ref050","unstructured":"Kulkarni, U. and Ipe, M. (2007), \u201cDecision support for knowledge intensive business processes\u201d, Proceedings of the ADPSI Conference."},{"issue":"1","key":"key2020093023241629500_ref051","doi-asserted-by":"crossref","first-page":"159","DOI":"10.2307\/2529310","article-title":"The measurement of observer agreement for categorical data","volume":"33","year":"1977","journal-title":"Biometrics"},{"issue":"3\/4","key":"key2020093023241629500_ref052","first-page":"65","article-title":"Survey of MRP II implementation and benefits in mainland China and Hong Kong","volume":"43","year":"2002","journal-title":"Production and Inventory Management Journal"},{"issue":"3","key":"key2020093023241629500_ref053","doi-asserted-by":"crossref","first-page":"214","DOI":"10.1108\/14637159810224322","article-title":"Business process management: a review and evaluation","volume":"4","year":"1998","journal-title":"Business Process Management Journal"},{"issue":"2","key":"key2020093023241629500_ref054","doi-asserted-by":"crossref","first-page":"215","DOI":"10.1177\/0170840603024002344","article-title":"The quality of standard, routine and non-routine processes","volume":"24","year":"2003","journal-title":"Organization Studies"},{"issue":"3","key":"key2020093023241629500_ref055","doi-asserted-by":"crossref","first-page":"469","DOI":"10.1016\/j.indmarman.2011.04.001","article-title":"The effect of strategic alliance resource accumulation and process characteristics on new product success: exploration of international high-tech strategic alliances in China","volume":"41","year":"2012","journal-title":"Industrial Marketing Management"},{"issue":"1","key":"key2020093023241629500_ref056","doi-asserted-by":"crossref","first-page":"183","DOI":"10.1016\/j.ijpe.2012.03.022","article-title":"The influence of types of training on service system performance in mass service and service shop operations","volume":"138","year":"2012","journal-title":"International Journal of Production Economics"},{"issue":"1","key":"key2020093023241629500_ref057","first-page":"15","article-title":"Successfully governing business process outsourcing relationships","volume":"5","year":"2006","journal-title":"MIS Quarterly Executive"},{"issue":"1","key":"key2020093023241629500_ref058","first-page":"39","article-title":"An empirical analysis of the impact of information capabilities design on business process outsourcing performance","volume":"43","year":"2010","journal-title":"Management Information Systems Quarterly"},{"key":"key2020093023241629500_ref059","first-page":"1","article-title":"Knowledge intensive business processes: theoretical foundations and research challenges","year":"2011"},{"key":"key2020093023241629500_ref060","first-page":"373","article-title":"Understanding knowledge-intensive, practice-oriented business processes","year":"2008"},{"issue":"2","key":"key2020093023241629500_ref061","doi-asserted-by":"crossref","first-page":"105","DOI":"10.1046\/j.1365-2575.2000.00075.x","article-title":"A conceptual framework for understanding business processes and business process modelling","volume":"10","year":"2000","journal-title":"Information Systems Journal"},{"issue":"4","key":"key2020093023241629500_ref062","doi-asserted-by":"crossref","first-page":"444","DOI":"10.2307\/2391764","article-title":"Organizational technology and organizational structure","volume":"16","year":"1971","journal-title":"Administrative Science Quarterly"},{"issue":"1","key":"key2020093023241629500_ref063","doi-asserted-by":"crossref","first-page":"13","DOI":"10.1016\/j.indmarman.2004.06.001","article-title":"The evolution of the seven steps of selling","volume":"34","year":"2005","journal-title":"Industrial Marketing Management"},{"key":"key2020093023241629500_ref064","volume-title":"Images of Organization","year":"2007"},{"issue":"1","key":"key2020093023241629500_ref065","doi-asserted-by":"crossref","first-page":"5","DOI":"10.1108\/14601060610639999","article-title":"Engineering change request management in a new product development process","volume":"9","year":"2006","journal-title":"European Journal of Innovation Management"},{"issue":"3","key":"key2020093023241629500_ref066","doi-asserted-by":"crossref","first-page":"336","DOI":"10.1057\/ejis.2012.26","article-title":"A method for taxonomy development and its application in information systems","volume":"22","year":"2013","journal-title":"European Journal of Information Systems"},{"key":"key2020093023241629500_ref067","volume-title":"Business Processes: Modelling and Analysis for Re-engineering and Improvement","year":"1995"},{"issue":"2","key":"key2020093023241629500_ref068","doi-asserted-by":"crossref","first-page":"277","DOI":"10.1287\/orsc.1070.0316","article-title":"Process virtualization theory and the impact of information technology","volume":"19","year":"2008","journal-title":"Organization Science"},{"issue":"2","key":"key2020093023241629500_ref069","doi-asserted-by":"crossref","first-page":"18","DOI":"10.1108\/13673270310477261","article-title":"Knowledge modelling in weakly-structured business processes","volume":"7","year":"2003","journal-title":"Journal of Knowledge Management"},{"issue":"3","key":"key2020093023241629500_ref070","doi-asserted-by":"crossref","first-page":"164","DOI":"10.1002\/kpm.176","article-title":"Supporting knowledge-intensive work in public administration processes","volume":"10","year":"2003","journal-title":"Knowledge and Process Management"},{"key":"key2020093023241629500_ref071","volume-title":"Competitive Advantage","year":"1995"},{"issue":"1","key":"key2020093023241629500_ref072","doi-asserted-by":"crossref","first-page":"257","DOI":"10.1080\/07421222.2003.11045841","article-title":"Information processing view of organizations: an exploratory examination of fit in the context of interorganizational relationships","volume":"22","year":"2005","journal-title":"Journal of Management Information Systems"},{"issue":"1","key":"key2020093023241629500_ref073","first-page":"68","article-title":"Understanding the strategic planning process","volume":"14","year":"2009","journal-title":"Revista Academiei Fortelor Terestre"},{"issue":"5","key":"key2020093023241629500_ref074","doi-asserted-by":"crossref","first-page":"751","DOI":"10.1287\/opre.50.5.751","article-title":"Achieving environmental and productivity improvements through model-based process redesign","volume":"50","year":"2002","journal-title":"Operations Research"},{"issue":"2","key":"key2020093023241629500_ref075","first-page":"148","article-title":"Towards self-organizing knowledge intensive processes","year":"2005","journal-title":"Journal of Universal Knowledge Management"},{"issue":"1","key":"key2020093023241629500_ref076","doi-asserted-by":"crossref","first-page":"25","DOI":"10.1108\/09596110610641957","article-title":"Developing relational capabilities in hotels","volume":"18","year":"2006","journal-title":"International Journal of Contemporary Hospitality Management"},{"issue":"3","key":"key2020093023241629500_ref077","doi-asserted-by":"crossref","first-page":"341","DOI":"10.1080\/01900698808524592","article-title":"Counting on comparative budgeting in Africa","volume":"11","year":"1988","journal-title":"International Journal of Public Administration"},{"issue":"1","key":"key2020093023241629500_ref079","doi-asserted-by":"crossref","first-page":"47","DOI":"10.1504\/IJBPIM.2008.019347","article-title":"Contextualization of business processes","volume":"3","year":"2008","journal-title":"International Journal of Business Process Integration and Management"},{"issue":"4","key":"key2020093023241629500_ref080","doi-asserted-by":"crossref","first-page":"39","DOI":"10.1108\/09564239410068698","article-title":"Prioritizing the dimensions of service quality: an empirical investigation and strategic assessment","volume":"5","year":"1994","journal-title":"International Journal of Service Industry Management"},{"key":"key2020093023241629500_ref081","first-page":"53","article-title":"Towards a framework for business process standardization","year":"2010","journal-title":"Business Process Management Workshops, BPM 2009, Lecture Notes in Business Information Processing"},{"issue":"5","key":"key2020093023241629500_ref082","first-page":"557","article-title":"An empirical analysis of financial services processes with a front-office or back-office orientation","volume":"21","year":"1999","journal-title":"Journal of Operations Management"},{"key":"key2020093023241629500_ref083","first-page":"1","article-title":"Knowledge management systems for knowledge-intensive processes: design approach and an illustrative example","year":"2010"},{"key":"key2020093023241629500_ref084","first-page":"1","article-title":"Factors influencing business process standardization \u2013 a multiple case study","year":"2010"},{"issue":"5","key":"key2020093023241629500_ref085","doi-asserted-by":"crossref","first-page":"261","DOI":"10.1007\/s12599-012-0224-6","article-title":"The impact of business process complexity on business process standardization \u2013 an empirical study","volume":"4","year":"2012","journal-title":"Business & Information Systems Engineering"},{"issue":"1","key":"key2020093023241629500_ref086","first-page":"28","article-title":"Variation in success of implementation of a decision support\/finite scheduling system","volume":"37","year":"1996","journal-title":"Production and Inventory Management Journal"},{"issue":"2","key":"key2020093023241629500_ref087","doi-asserted-by":"crossref","first-page":"139","DOI":"10.2307\/249393","article-title":"Strategic information systems planning success: an investigation of the construct and its measurement","volume":"22","year":"1998","journal-title":"MIS Quarterly"},{"key":"key2020093023241629500_ref088","unstructured":"Seidel, S., Shortland, K., Court, D. and Elzinga, D. (2015), \u201cManaging creativity-intensive processes: learning from film and visual effects production\u201d, in vom Brocke, J. and Rosemann, M. (Eds), Handbook on Business Process Management 2: Strategic Alignment, Governance, People and Culture, Springer, Berlin, pp. 715-740."},{"issue":"2","key":"key2020093023241629500_ref089","doi-asserted-by":"crossref","first-page":"565","DOI":"10.25300\/MISQ\/2013\/37.2.11","article-title":"Leveraging digital technologies: how information quality leads to localized capabilities and customer service performance","volume":"37","year":"2013","journal-title":"MIS Quarterly"},{"issue":"3","key":"key2020093023241629500_ref090","doi-asserted-by":"crossref","first-page":"62","DOI":"10.1108\/09564239210015175","article-title":"Towards a classification of service processes","volume":"3","year":"1992","journal-title":"International Journal of Service Industry Management"},{"issue":"4","key":"key2020093023241629500_ref091","doi-asserted-by":"crossref","first-page":"891","DOI":"10.2307\/25148758","article-title":"Aligning software processes with strategy","volume":"30","year":"2006","journal-title":"MIS Quarterly"},{"issue":"5","key":"key2020093023241629500_ref092","doi-asserted-by":"crossref","first-page":"748","DOI":"10.1108\/14637151111166178","article-title":"Getting users involved in aligning their needs with business processes models and systems","volume":"17","year":"2011","journal-title":"Business Process Management Journal"},{"issue":"11","key":"key2020093023241629500_ref093","doi-asserted-by":"crossref","first-page":"1519","DOI":"10.1177\/00187267005311005","article-title":"Production teamworking: the importance of interdependence and autonomy for employee strain and satisfaction","volume":"53","year":"2000","journal-title":"Human Relations"},{"issue":"2","key":"key2020093023241629500_ref094","first-page":"1025","article-title":"On the internationalization of the firms \u2013 from theory to practice","volume":"11","year":"2009","journal-title":"Annales Universitatis Apulensis Series Oeconomica"},{"issue":"1","key":"key2020093023241629500_ref095","first-page":"161","article-title":"The effects of process characteristics on the value of B2B e-procurement","volume":"5","year":"2004","journal-title":"Information Technology and Management"},{"key":"key2020093023241629500_ref096","volume-title":"Mastering the Unpredictable: How Adaptive Case Management Will Revolutionize the Way that Knowledge Workers Get Things Done","year":"2010"},{"issue":"5\/6","key":"key2020093023241629500_ref305","doi-asserted-by":"crossref","first-page":"643","DOI":"10.1108\/SCM-02-2014-0070","article-title":"Towards a theory of multi-tier sustainable supply chains: a systematic literature review","volume":"19","year":"2014","journal-title":"Supply Chain Management: An International Journal"},{"issue":"3","key":"key2020093023241629500_ref097","doi-asserted-by":"crossref","first-page":"9","DOI":"10.2307\/41165753","article-title":"Business process reengineering: charting a strategic path for the information age","volume":"36","year":"1994","journal-title":"California Management Review"},{"issue":"1","key":"key2020093023241629500_ref098","first-page":"65","article-title":"Contingency theory of capacity planning: the link between process types and planning methods","volume":"29","year":"2011","journal-title":"Journal of Operations Management"},{"issue":"2","key":"key2020093023241629500_ref099","first-page":"149","article-title":"A taxonomy of the characteristics of student peer mentors in higher education: findings from a literature review","volume":"5","year":"2007","journal-title":"Mentoring & Tutoring"},{"key":"key2020093023241629500_ref100","volume-title":"Organizations in Action","year":"1967"},{"issue":"2","key":"key2020093023241629500_ref101","doi-asserted-by":"crossref","first-page":"125","DOI":"10.1016\/j.ijinfomgt.2009.07.003","article-title":"The critical success factors of business process management","volume":"30","year":"2010","journal-title":"International Journal of Information Management"},{"issue":"3","key":"key2020093023241629500_ref102","doi-asserted-by":"crossref","first-page":"613","DOI":"10.2307\/257550","article-title":"Information processing as an integrating concept in organizational design","volume":"3","year":"1978","journal-title":"Academy of Management Review"},{"issue":"2","key":"key2020093023241629500_ref103","doi-asserted-by":"crossref","first-page":"183","DOI":"10.2307\/2393888","article-title":"A task contingent model of work-unit structure","volume":"19","year":"1974","journal-title":"Administrative Science Quarterly"},{"issue":"1","key":"key2020093023241629500_ref104","doi-asserted-by":"crossref","first-page":"41","DOI":"10.1002\/(SICI)1099-1441(199903)6:1<41::AID-KPM47>3.0.CO;2-4","article-title":"Organizational structure in process-based organizations","volume":"6","year":"1999","journal-title":"Knowledge and Process Management"},{"issue":"4","key":"key2020093023241629500_ref105","doi-asserted-by":"crossref","first-page":"395","DOI":"10.1016\/j.technovation.2003.08.001","article-title":"New product development process in Spanish firms: typology, antecedents and technical\/marketing activities","volume":"25","year":"2005","journal-title":"Technovation"},{"issue":"4","key":"key2020093023241629500_ref106","first-page":"46","article-title":"An analysis of factors in selecting a \u2018Maquiladora\u2019 operational mode","volume":"33","year":"1992","journal-title":"Production and Inventory Management Journal"},{"issue":"4","key":"key2020093023241629500_ref107","doi-asserted-by":"crossref","first-page":"497","DOI":"10.1111\/j.1540-5414.2006.00136.x","article-title":"Where to go from here? Thoughts on future directions for research on individual-level technology adoption with a focus on decision making","volume":"37","year":"2006","journal-title":"Decision Science"},{"issue":"3","key":"key2020093023241629500_ref108","doi-asserted-by":"crossref","first-page":"518","DOI":"10.1111\/j.1937-5956.2012.01382.x","article-title":"Script usage in standardized and customized service encounters: implications for perceived service quality","volume":"22","year":"2013","journal-title":"Production and Operations Management"},{"issue":"3","key":"key2020093023241629500_ref109","first-page":"35","article-title":"Typology of organization\u2019s processes","volume":"43","year":"2005","journal-title":"Engineering Economics"},{"issue":"2","key":"key2020093023241629500_ref110","doi-asserted-by":"crossref","first-page":"357","DOI":"10.1108\/14637151111122383","article-title":"Culture in business process management: a literature review","volume":"17","year":"2011","journal-title":"Business Process Management Journal"},{"key":"key2020093023241629500_ref111","first-page":"2206","article-title":"Reconstructing the giant: on the importance of rigour in documenting the literature search process","year":"2009"},{"issue":"3","key":"key2020093023241629500_ref112","doi-asserted-by":"crossref","first-page":"486","DOI":"10.1016\/j.ijinfomgt.2015.10.002","article-title":"On the role of context in business process management","volume":"36","year":"2016","journal-title":"International Journal of Information Management"},{"issue":"2","key":"key2020093023241629500_ref113","first-page":"13","article-title":"Analyzing the past to prepare for the future: writing a literature review","volume":"26","year":"2002","journal-title":"Management Information Systems Quarterly"},{"issue":"1","key":"key2020093023241629500_ref114","doi-asserted-by":"crossref","first-page":"45","DOI":"10.2307\/256134","article-title":"Measures of Perrow\u2019s work unit technology: an empirical assessment and a new scale","volume":"26","year":"1983","journal-title":"Academy of Management Journal"},{"key":"key2020093023241629500_ref115","volume-title":"Case Study Research: Design and Methods","year":"2013"},{"issue":"7","key":"key2020093023241629500_ref116","doi-asserted-by":"crossref","first-page":"37","DOI":"10.1108\/EUM0000000005291","article-title":"The contingency approach: its foundations and relevance to theory building and research in marketing","volume":"22","year":"1988","journal-title":"European Journal of Marketing"}],"container-title":["Business Process Management Journal"],"original-title":[],"language":"en","link":[{"URL":"https:\/\/www.emerald.com\/insight\/content\/doi\/10.1108\/BPMJ-05-2016-0102\/full\/xml","content-type":"application\/xml","content-version":"vor","intended-application":"text-mining"},{"URL":"https:\/\/www.emerald.com\/insight\/content\/doi\/10.1108\/BPMJ-05-2016-0102\/full\/html","content-type":"unspecified","content-version":"vor","intended-application":"similarity-checking"}],"deposited":{"date-parts":[[2025,7,24]],"date-time":"2025-07-24T23:15:05Z","timestamp":1753398905000},"score":1,"resource":{"primary":{"URL":"http:\/\/www.emerald.com\/bpmj\/article\/24\/1\/67-88\/257021"}},"subtitle":[],"short-title":[],"issued":{"date-parts":[[2018,2,2]]},"references-count":121,"journal-issue":{"issue":"1","published-print":{"date-parts":[[2018,2,2]]}},"alternative-id":["10.1108\/BPMJ-05-2016-0102"],"URL":"https:\/\/doi.org\/10.1108\/bpmj-05-2016-0102","relation":{},"ISSN":["1463-7154"],"issn-type":[{"value":"1463-7154","type":"print"}],"subject":[],"published":{"date-parts":[[2018,2,2]]}}}