{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2026,7,7]],"date-time":"2026-07-07T18:34:26Z","timestamp":1783449266128,"version":"3.55.0"},"reference-count":82,"publisher":"Emerald","issue":"7","license":[{"start":{"date-parts":[[2019,10,14]],"date-time":"2019-10-14T00:00:00Z","timestamp":1571011200000},"content-version":"tdm","delay-in-days":0,"URL":"https:\/\/www.emerald.com\/insight\/site-policies"}],"content-domain":{"domain":[],"crossmark-restriction":false},"short-container-title":["BPMJ"],"published-print":{"date-parts":[[2019,10,14]]},"abstract":"<jats:sec>\n<jats:title content-type=\"abstract-subheading\">Purpose<\/jats:title>\n<jats:p>The purpose of this paper is to gain a deeper comprehension of the nature of enterprise content management systems (ECMS) success by exploring factors that are important in the context of ECMS success, i.e. how these factors can be measured, and how they are interrelated.<\/jats:p>\n<\/jats:sec>\n<jats:sec>\n<jats:title content-type=\"abstract-subheading\">Design\/methodology\/approach<\/jats:title>\n<jats:p>The paper develops a success model specific to the enterprise content management (ECM) domain that builds on the DeLone and McLean information systems (IS) success model. The model is empirically tested by means of structural equation modeling applying the partial least squares approach and using data collected in an online survey.<\/jats:p>\n<\/jats:sec>\n<jats:sec>\n<jats:title content-type=\"abstract-subheading\">Findings<\/jats:title>\n<jats:p>The results show that ECMS positively affects organizational content management in terms of efficiency, collaboration and compliance. It also provides evidence that the use of the ECMS alone does not provide impact to the organization, but needs to be moderated either by the impact of the ECMS on the user or the users\u2019 satisfaction of the ECMS.<\/jats:p>\n<\/jats:sec>\n<jats:sec>\n<jats:title content-type=\"abstract-subheading\">Practical implications<\/jats:title>\n<jats:p>For practitioners, the model identifies the factors that influence the success of ECMS. Practitioners can monitor these factors as performance indicators to improve users\u2019 satisfaction with the ECMS and, thus, the success of their ECMS. Furthermore, the results can support practitioners in understanding the multiple facets of ECMS success to improve how they plan and prepare for ECM investments.<\/jats:p>\n<\/jats:sec>\n<jats:sec>\n<jats:title content-type=\"abstract-subheading\">Originality\/value<\/jats:title>\n<jats:p>The study\u2019s results contribute to theory by extending and empirically testing the D&amp;M IS success model in a new domain and system context. The presented research is the first to empirically validate a comprehensive ECMS success model that extends knowledge related to ECM by examining the relationship between the quality dimensions and the success measures.<\/jats:p>\n<\/jats:sec>","DOI":"10.1108\/bpmj-05-2017-0117","type":"journal-article","created":{"date-parts":[[2019,5,1]],"date-time":"2019-05-01T04:29:11Z","timestamp":1556684951000},"page":"1413-1440","source":"Crossref","is-referenced-by-count":18,"title":["Evaluating the individual and organizational impact of enterprise content management systems"],"prefix":"10.1108","volume":"25","author":[{"ORCID":"https:\/\/orcid.org\/0000-0002-1372-6287","authenticated-orcid":false,"given":"Andrea","family":"Harr","sequence":"first","affiliation":[],"role":[{"vocabulary":"crossref","role":"author"}]},{"given":"Jan","family":"vom Brocke","sequence":"additional","affiliation":[],"role":[{"vocabulary":"crossref","role":"author"}]},{"given":"Nils","family":"Urbach","sequence":"additional","affiliation":[],"role":[{"vocabulary":"crossref","role":"author"}]}],"member":"140","reference":[{"issue":"6","key":"key2019100207461735000_ref001","doi-asserted-by":"crossref","first-page":"1795","DOI":"10.1016\/j.chb.2010.07.007","article-title":"A proposed model for evaluating the success of WebCT course content management system","volume":"26","year":"2010","journal-title":"Computers in Human Behavior"},{"key":"key2019100207461735000_ref002","unstructured":"AIIM (n.d.), \u201cWhat is enterprise content management (ECM)?\u201d, available at: www.aiim.org\/What-is-ECM-Enterprise-Content-Management (accessed March 29, 2013)."},{"issue":"5","key":"key2019100207461735000_ref003","doi-asserted-by":"crossref","first-page":"441","DOI":"10.1108\/17410391211265133","article-title":"Enterprise content management research: a comprehensive review","volume":"25","year":"2012","journal-title":"Journal of Enterprise Information Management"},{"issue":"3","key":"key2019100207461735000_ref004","first-page":"34","article-title":"Cost\/benefit analysis for implementing ECM, BPM systems","volume":"41","year":"2007","journal-title":"The Information Management Journal"},{"issue":"1","key":"key2019100207461735000_ref005","doi-asserted-by":"crossref","first-page":"61","DOI":"10.1080\/10572250701588657","article-title":"The rhetoric of enterprise content management (ECM): confronting the assumptions driving ECM adoption and transforming technical communication","volume":"17","year":"2007","journal-title":"Technical Communication Quarterly"},{"key":"key2019100207461735000_ref006","unstructured":"ARMA International (2013), \u201cCompliance\/risk management\u201d, available at: www.arma.org\/compliance\/ (accessed April 10, 2013)."},{"issue":"5","key":"key2019100207461735000_ref007","doi-asserted-by":"crossref","first-page":"530","DOI":"10.1287\/mnsc.29.5.530","article-title":"Development of a tool for measuring and analyzing computer user satisfaction","volume":"29","year":"1983","journal-title":"Management Science"},{"issue":"2","key":"key2019100207461735000_ref008","first-page":"36","article-title":"BPM: how does it fit into an ECM strategy","volume":"21","year":"2007","journal-title":"AIIM e-Doc Magazine"},{"key":"key2019100207461735000_ref009","unstructured":"Chin, W.W. 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