{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2026,3,4]],"date-time":"2026-03-04T02:07:34Z","timestamp":1772590054171,"version":"3.50.1"},"reference-count":94,"publisher":"Emerald","issue":"6","license":[{"start":{"date-parts":[[2018,12,4]],"date-time":"2018-12-04T00:00:00Z","timestamp":1543881600000},"content-version":"tdm","delay-in-days":0,"URL":"https:\/\/www.emerald.com\/insight\/site-policies"}],"content-domain":{"domain":[],"crossmark-restriction":false},"short-container-title":["BPMJ"],"published-print":{"date-parts":[[2019,9,12]]},"abstract":"<jats:sec><jats:title content-type=\"abstract-subheading\">Purpose<\/jats:title><jats:p>Many researchers and practitioners suggest a contingent instead of a \u201cone size fits all\u201d approach in business process management (BPM). The purpose of this paper is to offer a contingency theory of BPM, which proposes contingency factors relevant to the successful management of business processes and that explains how and why these contingencies impact the relationships between process management and performance.<\/jats:p><\/jats:sec><jats:sec><jats:title content-type=\"abstract-subheading\">Design\/methodology\/approach<\/jats:title><jats:p>The authors develop the theory by drawing on organizational information processing theory (OIPT) and applying an information processing (IP) perspective to the process level.<\/jats:p><\/jats:sec><jats:sec><jats:title content-type=\"abstract-subheading\">Findings<\/jats:title><jats:p>The premise of the model is that the process management mechanisms such as documentation, standardization or monitoring must compensate for the uncertainty and equivocality of the nature of the process that has to be managed. In turn, managing through successful adaptation is a prerequisite for process performance.<\/jats:p><\/jats:sec><jats:sec><jats:title content-type=\"abstract-subheading\">Research limitations\/implications<\/jats:title><jats:p>The theory provides a set of testable propositions that specify the relationship between process management mechanisms and process performance. The authors also discuss implications of the new theory for further theorizing and outline empirical research strategies that can be followed to enact, evaluate and extend the theory.<\/jats:p><\/jats:sec><jats:sec><jats:title content-type=\"abstract-subheading\">Practical implications<\/jats:title><jats:p>The theory developed in this paper allows an alternative way to describe organizational processes and supports the derivation of context-sensitive management approaches for process documentation, standardization, monitoring, execution and coordination.<\/jats:p><\/jats:sec><jats:sec><jats:title content-type=\"abstract-subheading\">Originality\/value<\/jats:title><jats:p>The theoretical model is novel in that it provides a contextualized view on BPM that acknowledges different types of processes and suggests different mechanisms for managing these. The authors hope the paper serves as inspiration both for further theory development as well as to empirical studies that test, refute, support or otherwise augment the arguments.<\/jats:p><\/jats:sec>","DOI":"10.1108\/bpmj-05-2018-0129","type":"journal-article","created":{"date-parts":[[2018,12,4]],"date-time":"2018-12-04T06:49:35Z","timestamp":1543906175000},"page":"1291-1316","source":"Crossref","is-referenced-by-count":44,"title":["A theory of contingent business process management"],"prefix":"10.1108","volume":"25","author":[{"given":"Sarah","family":"Zelt","sequence":"first","affiliation":[]},{"given":"Jan","family":"Recker","sequence":"additional","affiliation":[]},{"given":"Theresa","family":"Schmiedel","sequence":"additional","affiliation":[]},{"given":"Jan","family":"vom Brocke","sequence":"additional","affiliation":[]}],"member":"140","published-online":{"date-parts":[[2018,12,4]]},"reference":[{"issue":"3","key":"key2021041509512985600_ref001","doi-asserted-by":"crossref","first-page":"945","DOI":"10.2307\/41703488","article-title":"A research note on representing part \u2013 whole relations in conceptual modeling","volume":"36","year":"2012","journal-title":"Management Information Systems Quarterly"},{"key":"key2021041509512985600_ref002","unstructured":"APQC (2016), \u201cProcess classification framework v7.0.2\u201d, available at: www.apqc.org\/pcf\/ (accessed January 20, 2018)."},{"key":"key2021041509512985600_ref003","volume-title":"Typologies and Taxonomies \u2013 An Introduction to Classification Techniques","year":"1994"},{"issue":"2","key":"key2021041509512985600_ref004","doi-asserted-by":"crossref","first-page":"238","DOI":"10.5465\/amr.2003.9416096","article-title":"Exploitation, exploration, and process management: the productivity dilemma revisited","volume":"28","year":"2003","journal-title":"Academy of Management Review"},{"issue":"9","key":"key2021041509512985600_ref005","doi-asserted-by":"crossref","first-page":"1471","DOI":"10.1287\/mnsc.41.9.1471","article-title":"Configurations of interorganizational relationships: a comparison between US and Japanese automakers","volume":"41","year":"1995","journal-title":"Management Science"},{"key":"key2021041509512985600_ref006","doi-asserted-by":"crossref","unstructured":"Byron, K. and Thatcher, S.M.B. 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