{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2025,8,2]],"date-time":"2025-08-02T17:47:08Z","timestamp":1754156828632,"version":"3.41.2"},"reference-count":85,"publisher":"Emerald","issue":"3","license":[{"start":{"date-parts":[[2015,6,1]],"date-time":"2015-06-01T00:00:00Z","timestamp":1433116800000},"content-version":"tdm","delay-in-days":0,"URL":"https:\/\/www.emerald.com\/insight\/site-policies"}],"content-domain":{"domain":[],"crossmark-restriction":false},"short-container-title":[],"published-print":{"date-parts":[[2015,6,1]]},"abstract":"\n Purpose<\/jats:title>\n \u2013 Through a detailed review of Literature, the purpose of this paper is to provide insights into the state-of-the-art research about the process of information technology business value (ITBV) creation, a less-traversed direction in ITBV research, from the perspective of causality since a lack of causal reasoning may be disastrous for ITBV creation. <\/jats:p>\n <\/jats:sec>\n \n Design\/methodology\/approach<\/jats:title>\n \u2013 With the help of eight keywords, ten databases were searched which fetched about 415 articles of which 22 were selected based on their relevance and proved as the base papers for classifying available literature. A further forward and reverse search fetched an additional 34 articles, resulting in a total of 56 articles which were reviewed in detail. <\/jats:p>\n <\/jats:sec>\n \n Findings<\/jats:title>\n \u2013 The five main categories of literature which emerged are ITBV (General), ITBV benefits, mediating factors and synergy (which use of organization dynamic capability (ODC) as first stream of ITBV research), and IT-enabled organizational transformation (ITOT as second stream). ODC is fairly mature, however, ITOT will benefit from a further research. Research in the ITBV (General) category suggests the development of dynamic models as opposed to the prevalent static models of ITBV creation. <\/jats:p>\n <\/jats:sec>\n \n Research limitations\/implications<\/jats:title>\n \u2013 For the period 1990-2008, only the most important articles were included in the study and hence certain pre-2008 articles\u2019 view might have been overlooked. <\/jats:p>\n <\/jats:sec>\n \n Practical implications<\/jats:title>\n \u2013 The literature review will give practitioners a perspective to look at specific areas in the context of their organization to develop capabilities which will lead to enhanced ITBV creation. <\/jats:p>\n <\/jats:sec>\n \n Originality\/value<\/jats:title>\n \u2013 This review focusses on ITBV creation and helps move toward building of a dynamic holistic model of ITBV creation by providing only a bird\u2019s eye view is provided of the most important articles from 1990 to 2008 but a comprehensive view of literature from 2008 to mid-2014.<\/jats:p>\n <\/jats:sec>","DOI":"10.1108\/bpmj-06-2014-0061","type":"journal-article","created":{"date-parts":[[2015,5,28]],"date-time":"2015-05-28T11:32:26Z","timestamp":1432812746000},"page":"482-516","source":"Crossref","is-referenced-by-count":9,"title":["Causality in information technology business value: a review"],"prefix":"10.1108","volume":"21","author":[{"given":"Sonal","family":"Daulatkar","sequence":"first","affiliation":[],"role":[{"role":"author","vocabulary":"crossref"}]},{"given":"Purnima S.","family":"Sangle","sequence":"additional","affiliation":[],"role":[{"role":"author","vocabulary":"crossref"}]}],"member":"140","reference":[{"key":"key2020122303132502700_b1","unstructured":"Abareshi, A.\n , \n Martin, B.\n and \n Molla, A.\n (2008), \u201cDeterminants of organizational transformation: an IT-business alignment perspective\u201d, Proceedings of the 19th Australasian Conference on Information Systems, AISEL, Paper 80, Christchurch, December 2008."},{"key":"key2020122303132502700_b2","unstructured":"Al-Adwan Minwer, M.A.\n and \n Almashaqba Ziad, M.S.\n (2012), \u201cEvaluation of the role of IT in business value performance\u201d, \n Interdisciplinary Journal of Contemporary Research in Business\n , Vol. 4 No. 6, pp. 404-420."},{"key":"key2020122303132502700_b3","doi-asserted-by":"crossref","unstructured":"Amit, R.\n and \n Zott, C.\n (2001), \u201cValue creation in e-business\u201d, \n Strategic Management Journal\n , Vol. 22 Nos 6\/7, pp. 493-520.","DOI":"10.1002\/smj.187"},{"key":"key2020122303132502700_b4","doi-asserted-by":"crossref","unstructured":"Awasthi, P.\n and \n Sangle, P.S.\n (2012), \u201cAdoption of CRM technology in multichannel environment: a review (2006-2010)\u201d, \n Business Process Management Journal\n , Vol. 18 No. 3, pp. 445-471.","DOI":"10.1108\/14637151211232641"},{"key":"key2020122303132502700_b5","doi-asserted-by":"crossref","unstructured":"Besson, P.\n and \n Rowe, F.\n (2012), \u201cStrategizing information systems \u2013 enabled organizational transformation: a trans-disciplinary view and new directions\u201d, \n Journal of Strategic Information Systems\n , Vol. 21 No. 2, pp. 103-124.","DOI":"10.1016\/j.jsis.2012.05.001"},{"key":"key2020122303132502700_b6","doi-asserted-by":"crossref","unstructured":"Bharadwaj, A.S.\n (2000), \u201cA resource-based perspective an information technology capability and firm performance an empirical investigation\u201d, \n MIS Quarterly\n , Vol. 24 No. 1, pp. 169-196.","DOI":"10.2307\/3250983"},{"key":"key2020122303132502700_b7","unstructured":"Bharadwaj, A.S.\n , \n Bharadwaj, S.G.\n and \n Konsynski, B.R.\n (1999), \u201cInformation technology effects on firm performance as measured by Tobin\u2019s Q, \n Management Science\n , Vol. 45 No. 7, pp. 1008-1024."},{"key":"key2020122303132502700_b8","doi-asserted-by":"crossref","unstructured":"Borek, A.\n , \n Helfert, M.\n , \n Ge, M.\n and \n Parlikad, A.K.\n (2012), \u201cIS\/IT resources and business value: operationalization of an information oriented framework\u201d, \n Zhang, R.\n , \n Zhang, Z.\n , \n Filipe, J.\n and \n Cordeiro, J.\n (Eds), \n Enterprise Information Systems\n , Springer, Berlin Heidelberg, pp. 420-434.","DOI":"10.1007\/978-3-642-29958-2_28"},{"key":"key2020122303132502700_b9","unstructured":"Borek, A.\n , \n Helfert, M.\n , \n Ge, M.\n and \n Parlikad, A.K.N.\n (2011), \u201cAn information oriented framework for relating IS\/IT resources and business value\u201d, Proceedings of the 13th International Conference on Enterprise Information Systems, Beijing, pp. 420-434."},{"key":"key2020122303132502700_b10","unstructured":"Borek, A.\n , \n Parlikad, A. 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