{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2026,2,1]],"date-time":"2026-02-01T00:37:47Z","timestamp":1769906267399,"version":"3.49.0"},"reference-count":166,"publisher":"Emerald","issue":"1","license":[{"start":{"date-parts":[[2020,8,22]],"date-time":"2020-08-22T00:00:00Z","timestamp":1598054400000},"content-version":"tdm","delay-in-days":0,"URL":"https:\/\/www.emerald.com\/insight\/site-policies"}],"content-domain":{"domain":[],"crossmark-restriction":false},"short-container-title":["BPMJ"],"published-print":{"date-parts":[[2021,1,25]]},"abstract":"<jats:sec><jats:title content-type=\"abstract-subheading\">Purpose<\/jats:title><jats:p>Significant numbers of business process management (BPM) projects fail. Their failure is attributed toward many factors. Among them, low quality of BPM is one reason. Some of the tasks in BPM have their roots in business process reengineering (BPR). The literature has cited many different critical success and failure factors for quality BPM and BPR. Lack of software tools is one of the technology-oriented factors that results in poor BPM and BPR. This paper aims to build a generic feature set offered by software tools for process modeling their analysis implementation and management. It presents an objective analysis in identifying weaknesses and strengths of these tools, primarily for BPM.<\/jats:p><\/jats:sec><jats:sec><jats:title content-type=\"abstract-subheading\">Design\/methodology\/approach<\/jats:title><jats:p>A method is proposed to evaluate the quality of process reengineering and management delivered by software tools. It consists of four phases: feature extraction, tool selection, data extraction and tool evaluation.<\/jats:p><\/jats:sec><jats:sec><jats:title content-type=\"abstract-subheading\">Findings<\/jats:title><jats:p>The data gathered is quantified to test research hypotheses, the results are statistically significant and highlight multiple areas for future improvements. Moreover, the cluster visualizations created also help to understand the strengths and weaknesses of BPM\/BPR tools.<\/jats:p><\/jats:sec><jats:sec><jats:title content-type=\"abstract-subheading\">Research limitations\/implications<\/jats:title><jats:p>Despite the research approach used, there is a chance of subjectivity when it comes to evaluating different tools.<\/jats:p><\/jats:sec><jats:sec><jats:title content-type=\"abstract-subheading\">Practical implications<\/jats:title><jats:p>The paper includes implications for practitioners and researchers for choosing appropriate software tool for process modeling, analysis, implementation and management, matching their requirements with BPM and BPR. It also identifies features that are missing in these tools.<\/jats:p><\/jats:sec><jats:sec><jats:title content-type=\"abstract-subheading\">Originality\/value<\/jats:title><jats:p>This paper provides a comprehensive analysis of BPM and supporting tools, relates them to key stages of BPM life cycle and BPR methodologies. It also identifies various areas for further development in these tools.<\/jats:p><\/jats:sec>","DOI":"10.1108\/bpmj-06-2018-0168","type":"journal-article","created":{"date-parts":[[2020,8,22]],"date-time":"2020-08-22T10:09:35Z","timestamp":1598090975000},"page":"145-183","source":"Crossref","is-referenced-by-count":35,"title":["Business process modeling, implementation, analysis, and management: the case of business process management tools"],"prefix":"10.1108","volume":"27","author":[{"given":"Behjat","family":"Zuhaira","sequence":"first","affiliation":[]},{"given":"Naveed","family":"Ahmad","sequence":"additional","affiliation":[]}],"member":"140","published-online":{"date-parts":[[2020,8,22]]},"reference":[{"key":"key2022092113482002200_ref001","first-page":"219","article-title":"BPMN 2.0 for modeling business processes","volume-title":"Handbook on Business Process Management","year":"2015"},{"key":"key2022092113482002200_ref002","volume-title":"Workflow Management Systems-Comparison Study BizAgi vs","year":"2012"},{"issue":"2","key":"key2022092113482002200_ref003","first-page":"147","article-title":"Innovation models and business process redesign","volume":"3","year":"2011","journal-title":"International Business and Management"},{"issue":"1","key":"key2022092113482002200_ref004","doi-asserted-by":"crossref","first-page":"37","DOI":"10.1108\/14637150510578719","article-title":"Developing and evaluating a methodology for business process improvement","volume":"11","year":"2005","journal-title":"Business Process Management Journal"},{"key":"key2022092113482002200_ref005","first-page":"286","volume-title":"Business Process Modeling: Blueprinting, International Journal of Computer Science and Information Security","year":"2017"},{"issue":"2","key":"key2022092113482002200_ref006","doi-asserted-by":"crossref","first-page":"249","DOI":"10.1504\/IJSS.2007.012932","article-title":"Comparison and evaluation of business process modelling and management tools","volume":"3","year":"2007","journal-title":"International Journal of Services and Standards"},{"key":"key2022092113482002200_ref007","volume-title":"Supporting Software Processes with Groupware","year":"1999"},{"issue":"2","key":"key2022092113482002200_ref008","doi-asserted-by":"crossref","first-page":"28","DOI":"10.1108\/14637159510798266","article-title":"BPR consulting: an evaluation of the methods employed","volume":"1","year":"1995","journal-title":"Business Process Re-engineering and Management Journal"},{"key":"key2022092113482002200_ref009","volume-title":"Guide to the Business Process Management Common Body of Knowledge (BPM CBOK\u00ae): ABPMP BPM CBOK\u00ae-[version 2.0-second Release]","author":"Association of Business Process Management Professionals, A","year":"2009"},{"key":"key2022092113482002200_ref010","first-page":"127","article-title":"Assessing workflow ability of ERP and WfM systems for implementing business processes","year":"2012","journal-title":"Information Systems Reengineering for Modern Business Systems: ERP, Supply Chain and E-Commerce Management Solutions Chapter 7"},{"key":"key2022092113482002200_ref011","volume-title":"Enabling Systematic Business Change: Integrated Methods and Software Tools for Business Process Redesign","year":"2013"},{"key":"key2022092113482002200_ref012","volume-title":"Comparison of Business Process Reengineering Methodologies for Small Medium Enterprises","year":"2014"},{"issue":"1","key":"key2022092113482002200_ref013","doi-asserted-by":"crossref","first-page":"42","DOI":"10.1108\/14637151111105571","article-title":"Business process re-engineering in healthcare management: a case study","volume":"17","year":"2011","journal-title":"Business Process Management Journal"},{"issue":"1-2","key":"key2022092113482002200_ref014","first-page":"44","article-title":"Business process reengineering of drugs storage and distribution: a case study","volume":"8","year":"2014","journal-title":"International Journal of Procurement Management"},{"issue":"3","key":"key2022092113482002200_ref015","doi-asserted-by":"crossref","first-page":"1159","DOI":"10.1007\/s10270-014-0412-6","article-title":"Design science in action: developing a modeling technique for eliciting requirements on business process management (BPM) tools","volume":"14","year":"2015","journal-title":"Software and Systems Modeling"},{"key":"key2022092113482002200_ref016","year":"2007","journal-title":"Magic Quadrant for Business Process Analysis Tools"},{"key":"key2022092113482002200_ref017","doi-asserted-by":"crossref","first-page":"119","DOI":"10.1007\/978-3-319-13404-8_7","article-title":"Challenges of cloud business process management","volume-title":"Cloud Computing for Logistics","year":"2015"},{"key":"key2022092113482002200_ref018","doi-asserted-by":"crossref","first-page":"73","DOI":"10.28945\/101","article-title":"Criteria for the evaluation of business process simulation tools","volume":"2","year":"2007","journal-title":"Interdisciplinary Journal of Information, Knowledge, and Management"},{"key":"key2022092113482002200_ref157","doi-asserted-by":"crossref","first-page":"309","DOI":"10.1016\/0166-3615(94)00044-Q","article-title":"Business process re-engineering (BPR)\u2014a study of the software tools currently available","volume":"25","year":"1995","journal-title":"Computers in Industry"},{"issue":"2","key":"key2022092113482002200_ref019","doi-asserted-by":"crossref","first-page":"6","DOI":"10.1108\/eb054403","article-title":"A methodology for reengineering businesses","volume":"21","year":"1993","journal-title":"Planning Review"},{"key":"key2022092113482002200_ref020","volume-title":"Formalizing Rework in Software Processes","year":"2003"},{"key":"key2022092113482002200_ref021","article-title":"Coordination and configuration requirements in a virtual enterprise","year":"1999"},{"key":"key2022092113482002200_ref022","volume-title":"Business Process Management Systems: Strategy and Implementation","year":"2016"},{"key":"key2022092113482002200_ref023","doi-asserted-by":"crossref","first-page":"32","DOI":"10.1016\/j.autcon.2011.05.010","article-title":"KM-oriented business process reengineering for construction firms","volume":"21","year":"2012","journal-title":"Automation in Construction"},{"issue":"1-2","key":"key2022092113482002200_ref024","first-page":"41","article-title":"Business process management for SMEs: an exploratory study of implementation factors for the Australian wine industry","volume":"1","year":"2014","journal-title":"Journal of Information Systems and Small Business"},{"key":"key2022092113482002200_ref025","volume-title":"VLPM: A Tool to Support BPR in Public Administration","year":"2009"},{"key":"key2022092113482002200_ref026","first-page":"50","article-title":"Supporting public administration with an integrated BPR environment","volume-title":"International Conference on e-Infrastructure and e-Services for Developing Countries","year":"2010"},{"key":"key2022092113482002200_ref027","volume-title":"Using Symbolic Modeling in Business Re-engineering","year":"1993"},{"key":"key2022092113482002200_ref028","article-title":"Use pathMaker to reengineer business processes","journal-title":"PathMaker"},{"key":"key2022092113482002200_ref029","volume-title":"Successfully Performing Business Process Re-engineering","year":"1997"},{"key":"key2022092113482002200_ref030","volume-title":"Comparing BPM from Pegasystems, IBM and TIBCO","year":"2011"},{"key":"key2022092113482002200_ref031","volume-title":"Business Process Management with JBoss JBPM","year":"2007"},{"key":"key2022092113482002200_ref032","first-page":"371","volume-title":"System for the Operational Activation of Banking ATMm Networks and Method for the Management of Banking ATM Equipment Network","year":"2009"},{"key":"key2022092113482002200_ref033","volume-title":"Process Innovation: Reengineering Work through Information Technology","year":"2013"},{"key":"key2022092113482002200_ref034","first-page":"46","volume-title":"The New Industrial Engineering: Information Technology and Business Process Redesign, IEEE Engineering Management Review","year":"1990"},{"key":"key2022092113482002200_ref035","volume-title":"Using OMG Standards with TOGAF. SOFTEAM\u2013Modeliosoft","year":"2011"},{"issue":"6","key":"key2022092113482002200_ref036","doi-asserted-by":"crossref","first-page":"838","DOI":"10.1108\/14637150810916017","article-title":"Business process modelling, simulation and re-engineering: call centres","volume":"14","year":"2008","journal-title":"Business Process Management Journal"},{"key":"key2022092113482002200_ref037","volume-title":"Business Process Management","year":"2013"},{"issue":"1","key":"key2022092113482002200_ref038","doi-asserted-by":"crossref","first-page":"4","DOI":"10.1108\/14637151311294831","article-title":"Developing a comprehensive methodology for BPR projects by employing IT tools","volume":"19","year":"2013","journal-title":"Business Process Management Journal"},{"issue":"5","key":"key2022092113482002200_ref039","doi-asserted-by":"crossref","first-page":"9","DOI":"10.1002\/jcaf.21870","article-title":"Intelligent business process management: hype or reality?","volume":"24","year":"2013","journal-title":"Journal of Corporate Accounting and Finance"},{"key":"key2022092113482002200_ref040","article-title":"A container-centric methodology for benchmarking workflow management systems","year":"2016"},{"key":"key2022092113482002200_ref041","volume-title":"BPMN 2.0 Handbook First Edition: Foreword by Bruce Silver","year":"2010"},{"key":"key2022092113482002200_ref042","doi-asserted-by":"crossref","first-page":"28","DOI":"10.1016\/j.simpat.2014.03.013","article-title":"Insight Maker: a general-purpose tool for web-based modeling and simulation","volume":"47","year":"2014","journal-title":"Simulation Modelling Practice and Theory"},{"key":"key2022092113482002200_ref043","first-page":"95","article-title":"A model-driven approach to social BPM applications","year":"2011","journal-title":"Social BPM: Work, Planning and Collaboration Under the Impact of Social Technology"},{"key":"key2022092113482002200_ref044","volume-title":"Extending BPMN for Business Activity Monitoring","year":"2012"},{"issue":"2","key":"key2022092113482002200_ref045","doi-asserted-by":"crossref","first-page":"20","DOI":"10.1108\/eb054407","article-title":"A six-step guide to process re-engineering","volume":"21","year":"1993","journal-title":"Planning Review"},{"key":"key2022092113482002200_ref046","volume-title":"Ontologies Supporting Business Process Re-engineering","year":"2003"},{"issue":"2","key":"key2022092113482002200_ref047","doi-asserted-by":"crossref","first-page":"27","DOI":"10.1049\/iet-sen.2014.0223","article-title":"Towards a method engineering approach for business process reengineering","volume":"10","year":"2016","journal-title":"IET Software"},{"issue":"3","key":"key2022092113482002200_ref048","doi-asserted-by":"crossref","first-page":"13","DOI":"10.1080\/10580539308906939","article-title":"Business process reengineering: building a comprehensive methodology","volume":"10","year":"1993","journal-title":"Information Systems Management"},{"key":"key2022092113482002200_ref158","article-title":"How to choose the right BPM tool: a maturity-centric decision framework with a case evaluation in the European market","year":"2012","journal-title":"EMISA 2012\u2013Der Mensch im Zentrum der Modellierung"},{"key":"key2022092113482002200_ref049","article-title":"From workflow models to executable web service interfaces","year":"2009"},{"key":"key2022092113482002200_ref050","article-title":"Managing Process Variants in the Process Life Cycle","volume-title":"CTIT Technical Report Series Supplement\/TR-CTIT-07-87","year":"2008"},{"key":"key2022092113482002200_ref051","volume-title":"A Comparative Study of Open Source Workflow Management Systems","year":"2016"},{"key":"key2022092113482002200_ref052","first-page":"3","article-title":"What is business process management?","volume-title":"Handbook on Business Process Management","year":"2015"},{"key":"key2022092113482002200_ref053","first-page":"37","article-title":"The scope and evolution of business process management","volume-title":"Handbook on Business Process Management","year":"2010"},{"key":"key2022092113482002200_ref054","volume-title":"The State of Business Process Management 2016","year":"2015"},{"issue":"2","key":"key2022092113482002200_ref055","doi-asserted-by":"crossref","first-page":"89","DOI":"10.1007\/s101110050030","article-title":"Business process re-engineering (BPR): the REBUS approach","volume":"2","year":"2000","journal-title":"Cognition, Technology and Work"},{"key":"key2022092113482002200_ref056","article-title":"Business process modelling using SIMUL8","year":"2004"},{"key":"key2022092113482002200_ref057","article-title":"Visual simulation for the BPM-based process automation","year":"2013"},{"key":"key2022092113482002200_ref058","doi-asserted-by":"crossref","first-page":"613","DOI":"10.36953\/ECJ.2015.SE1672","article-title":"Organizational reengineering for relief agencies based on BPR methodology","volume":"16","year":"2015","journal-title":"Environment Conservation Journal"},{"key":"key2022092113482002200_ref059","article-title":"The design of DECmodel for Windows","volume":"6","year":"1994","journal-title":"Digital Technical Journal"},{"issue":"4","key":"key2022092113482002200_ref060","doi-asserted-by":"crossref","first-page":"619","DOI":"10.1108\/14637151011065946","article-title":"Empirical research in business process management\u2013analysis of an emerging field of research","volume":"16","year":"2010","journal-title":"Business Process Management Journal"},{"key":"key2022092113482002200_ref061","first-page":"26","article-title":"Magic quadrant for analytics and business intelligence platforms","year":"2018","journal-title":"Gartner Group February"},{"key":"key2022092113482002200_ref062","volume-title":"Steps to Improved Firm Performance with Business Process Management: Adding Business Value with Business Process Management and its Systems","year":"2014"},{"key":"key2022092113482002200_ref159","doi-asserted-by":"crossref","first-page":"301","DOI":"10.1016\/S0378-7206(99)00023-3","article-title":"Competence and impact of tools for BPR","volume":"36","year":"1999","journal-title":"Information and Management"},{"issue":"1","key":"key2022092113482002200_ref063","first-page":"152","article-title":"Impact of BPR critical success factors on inter-organizational functions: an empirical study","volume":"6","year":"2015","journal-title":"The Business and Management Review"},{"key":"key2022092113482002200_ref064","first-page":"170","article-title":"Software with improved view of a business process","volume":"20","year":"2017","journal-title":"US Patent"},{"key":"key2022092113482002200_ref065","volume-title":"Business process Simulation\u2013A Tool Survey","year":"2006"},{"key":"key2022092113482002200_ref066","volume-title":"Business Process Management","year":"2014"},{"key":"key2022092113482002200_ref067","doi-asserted-by":"crossref","first-page":"41","DOI":"10.1007\/978-3-662-09510-2_4","article-title":"Business modelling. Languages and tools","volume-title":"Progress in Industrial Mathematics at ECMI 2002","year":"2004"},{"key":"key2022092113482002200_ref068","first-page":"31","article-title":"Subsuming the BPM life cycle in an ontological framework of designing","volume-title":"Advances in Enterprise Engineering I","year":"2008"},{"key":"key2022092113482002200_ref069","first-page":"87","volume-title":"The Role of Business Process Reengineering in the Modern Business World Achieving Enterprise Agility through Innovative Software Development","year":"2015"},{"issue":"1","key":"key2022092113482002200_ref070","doi-asserted-by":"crossref","first-page":"55","DOI":"10.2307\/249742","article-title":"Business process change: a study of methodologies, techniques, and tools","volume":"21","year":"1997","journal-title":"MIS Quarterly"},{"key":"key2022092113482002200_ref071","volume-title":"Implementing the IT Balanced Scorecard: Aligning IT with Corporate Strategy","year":"2016"},{"key":"key2022092113482002200_ref072","article-title":"Enabling community participation for workflows through extensibility and sharing","year":"2009"},{"issue":"12","key":"key2022092113482002200_ref073","doi-asserted-by":"crossref","first-page":"1363","DOI":"10.1016\/j.envsoft.2007.06.006","article-title":"Analysing complex behaviour of hydrological systems through a system dynamics approach","volume":"24","year":"2009","journal-title":"Environmental Modelling and Software"},{"issue":"4","key":"key2022092113482002200_ref074","first-page":"4","article-title":"A computer scientist's introductory guide to business process management (BPM)","volume":"15","year":"2009","journal-title":"Crossroads"},{"issue":"4","key":"key2022092113482002200_ref075","doi-asserted-by":"crossref","first-page":"530","DOI":"10.1108\/BPMJ-06-2013-0074","article-title":"Ten principles of good business process management","volume":"20","year":"2014","journal-title":"Business Process Management Journal"},{"issue":"6","key":"key2022092113482002200_ref076","doi-asserted-by":"crossref","first-page":"16","DOI":"10.1049\/em:20030602","article-title":"Mapping the way to process improvement","volume":"13","year":"2003","journal-title":"Engineering Management"},{"key":"key2022092113482002200_ref077","volume-title":"Business Process Modeling, Simulation and Design","year":"2013"},{"key":"key2022092113482002200_ref078","volume-title":"The Forrester Wave\u2122: Dynamic Case Management, Q1 2011","year":"2011"},{"key":"key2022092113482002200_ref079","volume-title":"A Workflow Model Supporting Dynamic BPR","year":"2007"},{"issue":"4","key":"key2022092113482002200_ref080","first-page":"32","article-title":"A comparison of BPR methodologies using NIMSAD framework","year":"2005","journal-title":"Medium Econometrische Toepassingen"},{"issue":"2","key":"key2022092113482002200_ref081","doi-asserted-by":"crossref","first-page":"273","DOI":"10.1504\/EJIE.2014.060477","article-title":"Process mapping as a tool for participative integration of human factors into work system design","volume":"8","year":"2014","journal-title":"European Journal of Industrial Engineering"},{"key":"key2022092113482002200_ref082","volume-title":"Comparison between Collaborative Business Process Tools","year":"2011"},{"key":"key2022092113482002200_ref083","volume-title":"Monarch BPM. 10","year":"2012"},{"issue":"3","key":"key2022092113482002200_ref084","doi-asserted-by":"crossref","first-page":"412","DOI":"10.1108\/BPMJ-03-2013-0035","article-title":"An analysis of BPM lifecycles: from a literature review to a framework proposal","volume":"20","year":"2014","journal-title":"Business Process Management Journal"},{"key":"key2022092113482002200_ref085","volume-title":"Modeling Business-Processes with all Fusion Process Modeler","year":"2003"},{"issue":"2","key":"key2022092113482002200_ref086","doi-asserted-by":"crossref","first-page":"37","DOI":"10.1097\/01445442-199503000-00011","article-title":"The reengineering handbook: a step-by-step guide to business transformation","volume":"17","year":"1995","journal-title":"Journal for Healthcare Quality"},{"key":"key2022092113482002200_ref160","doi-asserted-by":"crossref","first-page":"642","DOI":"10.1108\/BPMJ-04-2013-0050","article-title":"Business process management system and activities: two integrative definitions to build an operational body of knowledge","volume":"20","year":"2014","journal-title":"Business Process Management Journal"},{"issue":"3","key":"key2022092113482002200_ref087","doi-asserted-by":"crossref","first-page":"65","DOI":"10.1109\/4236.845392","article-title":"Merging project planning and web enabled dynamic workflow technologies","volume":"4","year":"2000","journal-title":"IEEE Internet Computing"},{"key":"key2022092113482002200_ref088","doi-asserted-by":"crossref","first-page":"83","DOI":"10.1007\/978-1-4615-5091-4_5","article-title":"Delivering results: evolving BPR from art to engineering","volume-title":"Business Process Engineering","year":"1999"},{"key":"key2022092113482002200_ref089","first-page":"171","article-title":"Modeling and enacting complex data dependencies in business processes","volume-title":"Business Process Management","year":"2013"},{"key":"key2022092113482002200_ref090","volume-title":"Self Correcting Schedule","year":"2009"},{"key":"key2022092113482002200_ref091","volume-title":"Collaboration Features in Current BPM Tools","year":"2012"},{"issue":"2","key":"key2022092113482002200_ref092","doi-asserted-by":"crossref","first-page":"101","DOI":"10.1504\/IJBPIM.2006.010024","article-title":"DynaFlow: a dynamic inter-organisational workflow management system","volume":"1","year":"2006","journal-title":"International Journal of Business Process Integration and Management"},{"key":"key2022092113482002200_ref093","volume-title":"Modeling Business Process Availability","year":"2008"},{"key":"key2022092113482002200_ref094","first-page":"396","volume-title":"Recent Trends in Workflow Management Products, Standards and Research","year":"1998"},{"issue":"9-10","key":"key2022092113482002200_ref095","first-page":"964","article-title":"Business process reengineering: a theoretical framework and an integrated model","volume":"18","year":"1998","journal-title":"International Journal of Operations and Production Management"},{"key":"key2022092113482002200_ref096","volume-title":"METEOR-S Process Design and Development Tool","year":"2005"},{"key":"key2022092113482002200_ref097","article-title":"Business process reengineering: a consolidated methodology","year":"2006"},{"issue":"3","key":"key2022092113482002200_ref098","doi-asserted-by":"crossref","first-page":"267","DOI":"10.1007\/s10115-009-0224-0","article-title":"Redesigning business processes: a methodology based on simulation and process mining techniques","volume":"21","year":"2009","journal-title":"Knowledge and Information Systems"},{"key":"key2022092113482002200_ref099","article-title":"Supporting the BPM life-cycle with FileNet","year":"2006"},{"key":"key2022092113482002200_ref100","article-title":"A system dynamics model of Singapore healthcare affordability","year":"2011"},{"key":"key2022092113482002200_ref101","volume-title":"Transportation Simulation Ontime in iGrafx Software","year":"2005"},{"key":"key2022092113482002200_ref102","volume-title":"An Investigation of Business Process Maturity: A Case Study in a South African Parastatal","year":"2017"},{"issue":"2","key":"key2022092113482002200_ref103","article-title":"The systematic and successful implementation of reengineering in healthcare","volume":"4","year":"2015","journal-title":"Studies"},{"key":"key2022092113482002200_ref104","volume-title":"Business Process Re-engineering","year":"2012"},{"issue":"1","key":"key2022092113482002200_ref105","doi-asserted-by":"crossref","first-page":"7","DOI":"10.1016\/j.ijproman.2009.03.004","article-title":"Do business process reengineering projects payoff? Evidence from the United States","volume":"28","year":"2010","journal-title":"International Journal of Project Management"},{"issue":"5","key":"key2022092113482002200_ref106","doi-asserted-by":"crossref","first-page":"694","DOI":"10.1108\/14637150810903066","article-title":"Process management tasks: a conceptual and practical view","volume":"14","year":"2008","journal-title":"Business Process Management Journal"},{"key":"key2022092113482002200_ref107","first-page":"13","article-title":"IT requirements of business process management in practice\u2013an empirical study","volume-title":"International Conference on Business Process Management","year":"2010"},{"key":"key2022092113482002200_ref108","article-title":"IT requirements of business process management in practice\u2013an empirical study","year":"2010"},{"key":"key2022092113482002200_ref109","volume-title":"Requirements Interchange Format (ReqIF) Importer","year":"2011"},{"key":"key2022092113482002200_ref110","first-page":"557","article-title":"Simulation of BPMN process models: current BPM tools capabilities","volume-title":"New Advances in Information Systems and Technologies","year":"2016"},{"key":"key2022092113482002200_ref111","article-title":"GeoWeb services orchestration based on BPEL or BPMN","year":"2009"},{"key":"key2022092113482002200_ref112","volume-title":"Business Process Management, a Consolidation of BPR and TQM","year":"2000"},{"key":"key2022092113482002200_ref113","volume-title":"Activiti in Action: Executable Business Processes in BPMN 2.0","year":"2012"},{"issue":"3","key":"key2022092113482002200_ref114","doi-asserted-by":"crossref","first-page":"577","DOI":"10.1016\/j.dss.2011.10.014","article-title":"Building ontology based knowledge maps to assist business process re-engineering","volume":"52","year":"2012","journal-title":"Decision Support Systems"},{"issue":"3","key":"key2022092113482002200_ref115","doi-asserted-by":"crossref","first-page":"492","DOI":"10.1108\/14637151011049467","article-title":"Surveying the critical success factors of BPM-systems implementation","volume":"16","year":"2010","journal-title":"Business Process Management Journal"},{"key":"key2022092113482002200_ref116","first-page":"60","article-title":"Success factors of business process management systems implementation","year":"2007"},{"key":"key2022092113482002200_ref117","first-page":"1","article-title":"Process modeling in the 21st century","year":"2006","journal-title":"BPTrends"},{"issue":"1","key":"key2022092113482002200_ref118","first-page":"1","article-title":"Case prediction in BPM systems: a research challenge","volume":"33","year":"2007","journal-title":"Journal of Korean Institute of Industrial Engineers"},{"key":"key2022092113482002200_ref119","first-page":"167","volume-title":"Business Process Quality Management Handbook on Business Process Management","year":"2015"},{"issue":"1","key":"key2022092113482002200_ref120","doi-asserted-by":"crossref","first-page":"126","DOI":"10.1016\/j.ijinfomgt.2015.08.003","article-title":"The effectiveness of workflow management systems: a longitudinal study","volume":"36","year":"2016","journal-title":"International Journal of Information Management"},{"key":"key2022092113482002200_ref121","volume-title":"The Forrester Wave\u2122: Business Process Management Suites, Q3 2010","year":"2010"},{"key":"key2022092113482002200_ref122","first-page":"64","volume-title":"Management Tools 2013 \u2013 an Executive's Guide","year":"2013"},{"issue":"1","key":"key2022092113482002200_ref123","first-page":"6","article-title":"BPM: advances in business process management","volume":"2","year":"2011","journal-title":"Ingenier\u00ed@ y Tecnolog\u00ed@"},{"key":"key2022092113482002200_ref124","first-page":"105","article-title":"The six core elements of business process management","volume-title":"Handbook on Business Process Management","year":"2015"},{"key":"key2022092113482002200_ref125","volume-title":"BPM Tool Study"},{"key":"key2022092113482002200_ref126","volume-title":"The Usability of Collaborative Tools: Application to Business Process Modelling","year":"2013"},{"issue":"4","key":"key2022092113482002200_ref127","doi-asserted-by":"crossref","first-page":"698","DOI":"10.1108\/BPMJ-Jun-2012-0064","article-title":"Business process management: a systemic approach?","volume":"19","year":"2013","journal-title":"Business Process Management Journal"},{"issue":"10","key":"key2022092113482002200_ref128","first-page":"231","article-title":"Developing a business process management maturity model: a study of 300 Iranian superior companies","volume":"2","year":"2014","journal-title":"International Journal of Engineering and Technical Research"},{"key":"key2022092113482002200_ref161","doi-asserted-by":"crossref","first-page":"91","DOI":"10.1108\/14637150710721140","article-title":"Elements of a business process management system: theory and practice","volume":"13","year":"2007","journal-title":"Business Process Management Journal"},{"key":"key2022092113482002200_ref129","volume-title":"BPMN Method and Style","year":"2009"},{"issue":"4","key":"key2022092113482002200_ref130","doi-asserted-by":"crossref","first-page":"491","DOI":"10.1111\/j.1467-8551.2008.00594.x","article-title":"Understanding business process management: implications for theory and practice","volume":"20","year":"2009","journal-title":"British Journal of Management"},{"key":"key2022092113482002200_ref131","article-title":"ProcessWise: technology for developing systems for organisations","year":"1995"},{"key":"key2022092113482002200_ref132","article-title":"Evolution of the workflow management systems","year":"2006"},{"issue":"5","key":"key2022092113482002200_ref133","doi-asserted-by":"crossref","first-page":"653","DOI":"10.1108\/14637150910987892","article-title":"The role of BPR in the implementation of ERP systems","volume":"15","year":"2009","journal-title":"Business Process Management Journal"},{"key":"key2022092113482002200_ref134","article-title":"On IT enabling of business process reengineering in Organizations","year":"2012"},{"issue":"4","key":"key2022092113482002200_ref135","doi-asserted-by":"crossref","first-page":"286","DOI":"10.1108\/10610421011073571","article-title":"The ultimate in new product design: molding the product concept to user learning needs","volume":"19","year":"2010","journal-title":"Journal of Product and Brand Management"},{"key":"key2022092113482002200_ref136","volume-title":"Patterns: Model-Driven Development Using IBM Rational Software Architect, IBM","year":"2005"},{"key":"key2022092113482002200_ref137","article-title":"A study on the recursive relationship between BPR and ERP implementation","year":"2012"},{"key":"key2022092113482002200_ref138","first-page":"1","article-title":"Towards a BPM success model: An analysis in South African financial services organisations","volume-title":"Enterprise, Business-Process and Information Systems Modeling","year":"2009"},{"key":"key2022092113482002200_ref139","volume-title":"Discovering the Decisions within Your Business Processes Using IBM Blueworks Live","year":"2014"},{"issue":"2","key":"key2022092113482002200_ref140","doi-asserted-by":"crossref","first-page":"125","DOI":"10.1016\/j.ijinfomgt.2009.07.003","article-title":"The critical success factors of business process management","volume":"30","year":"2010","journal-title":"International Journal of Information Management"},{"key":"key2022092113482002200_ref141","volume-title":"An Enterprise Transformation Methodology, Doctoral Dissertation","year":"1997"},{"issue":"2","key":"key2022092113482002200_ref142","doi-asserted-by":"crossref","first-page":"685","DOI":"10.1007\/s10270-014-0424-2","article-title":"Business process management as the \u2018killer app\u2019 for petri nets","volume":"14","year":"2015","journal-title":"Software and Systems Modeling"},{"key":"key2022092113482002200_ref143","volume-title":"Business process Management: A Survey","year":"2003"},{"key":"key2022092113482002200_ref144","volume-title":"The Forrester Wave\u2122: Integration-Centric Business Process Management Suites","year":"2008"},{"issue":"2","key":"key2022092113482002200_ref145","doi-asserted-by":"crossref","first-page":"333","DOI":"10.1108\/14637151011035633","article-title":"Value-oriented process modeling: integrating financial perspectives into business process re-design","volume":"16","year":"2010","journal-title":"Business Process Management Journal"},{"issue":"3","key":"key2022092113482002200_ref146","doi-asserted-by":"crossref","first-page":"486","DOI":"10.1016\/j.ijinfomgt.2015.10.002","article-title":"On the role of context in business process management","volume":"36","year":"2016","journal-title":"International Journal of Information Management"},{"key":"key2022092113482002200_ref147","article-title":"Adventures in starting a service desk","year":"2016"},{"key":"key2022092113482002200_ref148","volume-title":"Business Process Management\u2013Concepts","year":"2007"},{"issue":"8","key":"key2022092113482002200_ref149","doi-asserted-by":"crossref","first-page":"1187","DOI":"10.1016\/j.infsof.2009.02.002","article-title":"Patterns-based evaluation of open source BPM systems: the cases of jBPM, OpenWFE, and Enhydra Shark","volume":"51","year":"2009","journal-title":"Information and Software Technology"},{"key":"key2022092113482002200_ref162","article-title":"Towards collaborative process modeling\u2013a framework for comparing social Features in current BPM tools","year":"2010","journal-title":"Master's thesis, School of Business and Economics"},{"key":"key2022092113482002200_ref150","volume-title":"Role Analysis of IT in Business Process Re-engineering","year":"2012"},{"issue":"2","key":"key2022092113482002200_ref151","doi-asserted-by":"crossref","first-page":"133","DOI":"10.1108\/14637159710173096","article-title":"Software tools supporting business process analysis and modelling","volume":"3","year":"1997","journal-title":"Business Process Management Journal"},{"issue":"2","key":"key2022092113482002200_ref152","first-page":"285","article-title":"The analytic supporting tools for business reengineering with system integration design. Systems, Man and Cybernetics, Part A: Systems and Humans","volume":"40","year":"2010","journal-title":"IEEE Transactions on"},{"key":"key2022092113482002200_ref153","volume-title":"Advanced Case Management with IBM Case Manager","year":"2015"},{"key":"key2022092113482002200_ref154","doi-asserted-by":"crossref","first-page":"20319","DOI":"10.1109\/ACCESS.2017.2757954","article-title":"Identifying deviations in software processes","volume":"5","year":"2017","journal-title":"IEEE Access"},{"key":"key2022092113482002200_ref155","volume-title":"Risk Management in the BPM Lifecycle","year":"2005"},{"key":"key2022092113482002200_ref156","first-page":"137","volume-title":"Business Process Analytics Handbook on Business Process Management","year":"2010"},{"key":"key2022092113482002200_fur1","volume-title":"Process Architect","year":"2013"},{"key":"key2022092113482002200_fur2","volume-title":"Teamwork User Guide","year":"2013"},{"key":"key2022092113482002200_fur3","first-page":"318","volume-title":"Workflow Objects Guide. BMC Remedy Action Request System","year":"2011"},{"key":"key2022092113482002200_fur4","volume-title":"All Fusion Process Modeler. 77","year":"2006"}],"container-title":["Business Process Management Journal"],"original-title":[],"language":"en","link":[{"URL":"https:\/\/www.emerald.com\/insight\/content\/doi\/10.1108\/BPMJ-06-2018-0168\/full\/xml","content-type":"application\/xml","content-version":"vor","intended-application":"text-mining"},{"URL":"https:\/\/www.emerald.com\/insight\/content\/doi\/10.1108\/BPMJ-06-2018-0168\/full\/html","content-type":"unspecified","content-version":"vor","intended-application":"similarity-checking"}],"deposited":{"date-parts":[[2025,7,24]],"date-time":"2025-07-24T23:15:20Z","timestamp":1753398920000},"score":1,"resource":{"primary":{"URL":"http:\/\/www.emerald.com\/bpmj\/article\/27\/1\/145-183\/258653"}},"subtitle":[],"short-title":[],"issued":{"date-parts":[[2020,8,22]]},"references-count":166,"journal-issue":{"issue":"1","published-online":{"date-parts":[[2020,8,22]]},"published-print":{"date-parts":[[2021,1,25]]}},"alternative-id":["10.1108\/BPMJ-06-2018-0168"],"URL":"https:\/\/doi.org\/10.1108\/bpmj-06-2018-0168","relation":{},"ISSN":["1463-7154"],"issn-type":[{"value":"1463-7154","type":"print"}],"subject":[],"published":{"date-parts":[[2020,8,22]]}}}