{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2025,12,10]],"date-time":"2025-12-10T12:30:06Z","timestamp":1765369806946,"version":"3.41.2"},"reference-count":59,"publisher":"Emerald","issue":"5","license":[{"start":{"date-parts":[[2021,5,7]],"date-time":"2021-05-07T00:00:00Z","timestamp":1620345600000},"content-version":"tdm","delay-in-days":0,"URL":"https:\/\/www.emerald.com\/insight\/site-policies"}],"content-domain":{"domain":[],"crossmark-restriction":false},"short-container-title":["BPMJ"],"published-print":{"date-parts":[[2021,8,10]]},"abstract":"<jats:sec><jats:title content-type=\"abstract-subheading\">Purpose<\/jats:title><jats:p>Business process modelling (BPMo) projects are core to digital transformation projects as they provide the conceptual foundation to the orchestration of technologies along a process. Yet, success factors of BPMo projects have received little research attention to date. This study empirically validates a BPMo project success model, pointing to normative practice guidelines and important future research.<\/jats:p><\/jats:sec><jats:sec><jats:title content-type=\"abstract-subheading\">Design\/methodology\/approach<\/jats:title><jats:p>This research reports on the quantitative re-specification and validation of a business process modelling success model, employing survey responses from 261 process modellers worldwide.<\/jats:p><\/jats:sec><jats:sec><jats:title content-type=\"abstract-subheading\">Findings<\/jats:title><jats:p>The study distilled and validated a final set of success antecedents: Top Management Support, Project Management Capabilities, Stakeholder Input, Modeller Expertise and Modelling Tool Usage; and clearly evidences their relationships with each other and with two moderating variables \u2013 Importance and Complexity. The paper offers a nuanced explanation of the indirect role of top management support in building stakeholder involvement and explains how complex projects that are perceived as important being more likely to attract high levels of necessary stakeholder involvement. The authors conclude that top management needs to create an environment of co-ordinated excellence which spans both technical skills and resources, and a high level of committed engagement between stakeholders and technicians in order for BPMo projects to succeed.<\/jats:p><\/jats:sec><jats:sec><jats:title content-type=\"abstract-subheading\">Originality\/value<\/jats:title><jats:p>This study is the first to operationalize and quantitatively test antecedents of BPMo project success and their interactions, presenting novel insights into how the success factors interact. Awareness of the more influential antecedents of successful process modelling projects offers valuable guidance for the planning, management and conduct of BPMo projects.<\/jats:p><\/jats:sec>","DOI":"10.1108\/bpmj-06-2019-0241","type":"journal-article","created":{"date-parts":[[2021,5,7]],"date-time":"2021-05-07T08:20:28Z","timestamp":1620375628000},"page":"1522-1544","source":"Crossref","is-referenced-by-count":18,"title":["A validated business process modelling success factors model"],"prefix":"10.1108","volume":"27","author":[{"ORCID":"https:\/\/orcid.org\/0000-0003-2785-7859","authenticated-orcid":false,"given":"Wasana","family":"Bandara","sequence":"first","affiliation":[]},{"given":"Guy Grant","family":"Gable","sequence":"additional","affiliation":[]},{"given":"Mary","family":"Tate","sequence":"additional","affiliation":[]},{"given":"Michael","family":"Rosemann","sequence":"additional","affiliation":[]}],"member":"140","published-online":{"date-parts":[[2021,5,7]]},"reference":[{"issue":"3","key":"key2021080905091613000_ref001","doi-asserted-by":"crossref","first-page":"359","DOI":"10.1080\/17517575.2011.557443","article-title":"A literature review on business process modelling: new frontiers of reusability","volume":"5","year":"2011","journal-title":"Enterprise Information Systems"},{"year":"2009","key":"key2021080905091613000_ref002","article-title":"Validating formative partial least squares (PLS) models: methodological review and empirical illustration"},{"issue":"1","key":"key2021080905091613000_ref003","doi-asserted-by":"crossref","first-page":"31","DOI":"10.1016\/S0167-9236(97)00032-8","article-title":"Key antecedents of executive information system success: a path analytic approach","volume":"22","year":"1998","journal-title":"Decision Support Systems"},{"key":"key2021080905091613000_ref004","unstructured":"Bandara, W. (2007), Process Modelling Success Factors and Measures, (PhD Thesis), Queensland University of Technology, Brisbane."},{"issue":"4","key":"key2021080905091613000_ref005","doi-asserted-by":"crossref","first-page":"347","DOI":"10.1057\/palgrave.ejis.3000546","article-title":"Factors and measures of business process modelling: model building through a multiple case study","volume":"14","year":"2005","journal-title":"European Journal of Information Systems"},{"year":"2006","key":"key2021080905091613000_ref006","article-title":"Business process modeling success: an empirically tested measurement model"},{"issue":"6","key":"key2021080905091613000_ref007","doi-asserted-by":"crossref","first-page":"16","DOI":"10.1002\/pmj.21307","article-title":"Establishing project portfolio management: an exploratory analysis of the influence of internal stakeholders' interactions","volume":"43","year":"2012","journal-title":"Project Management Journal"},{"issue":"3","key":"key2021080905091613000_ref008","doi-asserted-by":"crossref","first-page":"228","DOI":"10.1287\/isre.1060.0096","article-title":"Reconceptualizing system usage: an approach and empirical research","volume":"17","year":"2006","journal-title":"Information Systems Research"},{"issue":"3","key":"key2021080905091613000_ref501","doi-asserted-by":"crossref","first-page":"427","DOI":"10.3102\/00346543054003427","article-title":"The general\/academic self-concept nomological network: a review of construct validation research","volume":"54","year":"1984","journal-title":"Review of Educational Research"},{"issue":"3","key":"key2021080905091613000_ref009","doi-asserted-by":"crossref","first-page":"313","DOI":"10.1080\/10548408.2013.877414","article-title":"Critical success factors for crisis recovery management: a case study of phuket hotels","volume":"31","year":"2014","journal-title":"Journal of Travel and Tourism Marketing"},{"issue":"4","key":"key2021080905091613000_ref010","doi-asserted-by":"crossref","first-page":"689","DOI":"10.2307\/20650323","article-title":"Interpretation of formative measurement in information systems research","volume":"33","year":"2009","journal-title":"MIS Quarterly"},{"volume-title":"The Measurement of Expertise: Analysis of the Development of Knowledge and Skill as a Basis for Assessing Achievement","year":"1980","key":"key2021080905091613000_ref011"},{"key":"key2021080905091613000_ref012","first-page":"295","article-title":"The partial least squares approach to structural equation modeling","volume-title":"Modern Methods for Business Research","year":"1998"},{"issue":"2","key":"key2021080905091613000_ref013","doi-asserted-by":"publisher","first-page":"189","DOI":"10.1287\/isre.14.2.189.16018","article-title":"A partial least squares latent variable modeling approach for measuring interaction effects: results from a Monte Carlo simulation study and an electronic-mail emotion\/adoption study","volume":"14","year":"2003","journal-title":"Information Systems Research"},{"issue":"8","key":"key2021080905091613000_ref014","doi-asserted-by":"crossref","first-page":"675","DOI":"10.1016\/j.ijproman.2006.08.006","article-title":"Rethinking project management: researching the actuality of projects","volume":"24","year":"2006","journal-title":"International Journal of Project Management"},{"key":"key2021080905091613000_ref015","doi-asserted-by":"crossref","first-page":"187","DOI":"10.1016\/j.infsof.2014.07.011","article-title":"A systematic literature review of studies on business process modeling quality","volume":"58","year":"2015","journal-title":"Information and Software Technology"},{"issue":"2","key":"key2021080905091613000_ref016","doi-asserted-by":"crossref","first-page":"269","DOI":"10.1509\/jmkr.38.2.269.18845","article-title":"Index construction with formative indicators: an alternative to scale development","volume":"38","year":"2001","journal-title":"Journal of Marketing Research"},{"issue":"12","key":"key2021080905091613000_ref502","doi-asserted-by":"crossref","first-page":"1203","DOI":"10.1016\/j.jbusres.2008.01.009","article-title":"Advancing formative measurement models","volume":"61","year":"2008","journal-title":"Journal of Business Research"},{"issue":"2","key":"key2021080905091613000_ref017","doi-asserted-by":"crossref","first-page":"91","DOI":"10.1016\/j.compind.2011.12.003","article-title":"Managing large collections of business process models\u2013current techniques and challenges","volume":"63","year":"2012","journal-title":"Computers in Industry"},{"issue":"1","key":"key2021080905091613000_ref018","doi-asserted-by":"crossref","first-page":"25","DOI":"10.1016\/0378-7206(87)90027-9","article-title":"Encouraging user management participation in systems design","volume":"13","year":"1987","journal-title":"Information and Management"},{"edition":"2nd ed.","volume-title":"Fundamentals of Business Process Management","year":"2018","key":"key2021080905091613000_ref019"},{"article-title":"Part VI: generizable mechanisms mediating expertise and general issues","volume-title":"The Cambridge Handbook of Expertise and Expert Performance","year":"2007","key":"key2021080905091613000_ref020"},{"edition":"2nd ed.","volume-title":"Protocol Analysis: Verbal Reports as Data","year":"1993","key":"key2021080905091613000_ref021"},{"issue":"1","key":"key2021080905091613000_ref022","doi-asserted-by":"crossref","first-page":"39","DOI":"10.1177\/002224378101800104","article-title":"Evaluating structural equation models with unobservable variables and measurement error","volume":"18","year":"1981","journal-title":"Journal of Marketing Research"},{"issue":"1","key":"key2021080905091613000_ref023","doi-asserted-by":"crossref","first-page":"53","DOI":"10.1016\/j.ijproman.2005.07.004","article-title":"Framing of project critical success factors by a systems model","volume":"24","year":"2006","journal-title":"International Journal of Project Management"},{"article-title":"Strategies for research on information systems in organizations. A critical analysis of research purpose and time frame","volume-title":"Paper Presented at the Critical Issues in Information Systems Research","year":"1987","key":"key2021080905091613000_ref024"},{"issue":"1","key":"key2021080905091613000_ref025","doi-asserted-by":"crossref","first-page":"115","DOI":"10.1037\/0022-0167.51.1.115","article-title":"Testing moderator and mediator effects in counseling psychology research","volume":"51","year":"2004","journal-title":"Journal of Counseling Psychology"},{"issue":"2","key":"key2021080905091613000_ref026","doi-asserted-by":"crossref","first-page":"iii","DOI":"10.2307\/23044042","article-title":"An update and extension to SEM guidelines for administrative and social science research","volume":"35","year":"2011","journal-title":"MIS Quarterly"},{"key":"key2021080905091613000_ref027","doi-asserted-by":"crossref","first-page":"277","DOI":"10.1108\/S1474-7979(2009)0000020014","article-title":"The use of partial least squares path modeling in international marketing","volume":"20","year":"2009","journal-title":"Advances in International Marketing"},{"issue":"22","key":"key2021080905091613000_ref028","first-page":"421","article-title":"Understanding the behavior of workshop facilitators in systems analysis and design projects: developing theory from process modeling projects","volume":"36","year":"2015","journal-title":"Communications of the Association for Information Systems"},{"volume-title":"A Pragmatic Guide to Business Process Modelling","year":"2009","key":"key2021080905091613000_ref029"},{"volume-title":"Business Process Modeling: Current Issues and Future Challenges","year":"2009","key":"key2021080905091613000_ref030"},{"issue":"2","key":"key2021080905091613000_ref031","doi-asserted-by":"crossref","first-page":"199","DOI":"10.1086\/376806","article-title":"A critical review of construct indicators and measurement model misspecification in marketing and consumer research","volume":"30","year":"2003","journal-title":"Journal of Consumer Research"},{"key":"key2021080905091613000_ref032","first-page":"571","article-title":"Combining qualitative and quantitative methods in information systems research: a case study","year":"1988","journal-title":"MIS Quarterly"},{"year":"2003","key":"key2021080905091613000_ref033","article-title":"A content-analytic study of the advantages and disadvantages of process modelling"},{"issue":"4","key":"key2021080905091613000_ref034","doi-asserted-by":"crossref","first-page":"736","DOI":"10.1016\/j.ijproman.2015.06.007","article-title":"Taking stock of project value creation: a structured literature review with future directions for research and practice","volume":"34","year":"2016","journal-title":"International Journal of Project Management"},{"issue":"6","key":"key2021080905091613000_ref035","doi-asserted-by":"crossref","first-page":"283","DOI":"10.1016\/S0378-7206(99)00055-5","article-title":"The relationship between user participation and system success: a simultaneous contingency approach","volume":"37","year":"2000","journal-title":"Information & Management"},{"issue":"4","key":"key2021080905091613000_ref036","doi-asserted-by":"crossref","first-page":"203","DOI":"10.1016\/S0378-7206(97)00021-9","article-title":"The relationships between management styles, user participation, and system success over MIS growth stages","volume":"32","year":"1997","journal-title":"Information & Management"},{"issue":"2","key":"key2021080905091613000_ref037","doi-asserted-by":"crossref","first-page":"293","DOI":"10.2307\/23044045","article-title":"Construct measurement and validation procedures in MIS and behavioral research: integrating new and existing techniques","volume":"35","year":"2011","journal-title":"MIS Quarterly"},{"issue":"4","key":"key2021080905091613000_ref038","doi-asserted-by":"crossref","first-page":"427","DOI":"10.2307\/249523","article-title":"The relationship between user participation and user satisfaction: an investigation of four contingency factors","volume":"18","year":"1994","journal-title":"MIS Quarterly"},{"first-page":"3","volume-title":"Separation of Concerns in Model Elicitation\u2013Role-Based Actor-Driven Business Process Modeling S-BPM ONE-Application Studies and Work in Progress","year":"2014","key":"key2021080905091613000_ref039"},{"issue":"7","key":"key2021080905091613000_ref040","doi-asserted-by":"crossref","first-page":"1305","DOI":"10.1016\/j.ijproman.2016.06.006","article-title":"Six decades of project management research: thematic trends and future opportunities","volume":"34","year":"2016","journal-title":"International Journal of Project Management"},{"issue":"1","key":"key2021080905091613000_ref041","doi-asserted-by":"crossref","first-page":"65","DOI":"10.1002\/pmj.20285","article-title":"The criticality of risk factors in customer relationship management projects","volume":"43","year":"2012","journal-title":"Project Management Journal"},{"issue":"4","key":"key2021080905091613000_ref042","doi-asserted-by":"crossref","first-page":"623","DOI":"10.2307\/25148814","article-title":"Specifying formative constructs in information systems research","volume":"31","year":"2007","journal-title":"MIS Quarterly"},{"issue":"3","key":"key2021080905091613000_ref043","doi-asserted-by":"crossref","first-page":"147","DOI":"10.2307\/41164448","article-title":"MIS project management: myths, opinions, and reality","volume":"15","year":"1973","journal-title":"California Management Review"},{"issue":"2","key":"key2021080905091613000_ref044","doi-asserted-by":"crossref","first-page":"225","DOI":"10.2307\/25148729","article-title":"Firm performance impacts of digitally enabled supply chain integration capabilities","volume":"30","year":"2006","journal-title":"MIS Quarterly"},{"issue":"2","key":"key2021080905091613000_ref045","first-page":"5","article-title":"Suggestions for the next wave of BPM research: strengthening the theoretical core and exploring the protective belt","volume":"15","year":"2014","journal-title":"Journal of Information Technology Theory and Application"},{"key":"key2021080905091613000_ref046","unstructured":"Ringle, C.M., Wende, S. and Will, A. (2005), \u201cSmartPLS\u201d, available at: http:\/\/www.smartpls.de."},{"issue":"2","key":"key2021080905091613000_ref047","first-page":"81","article-title":"Chief executives define their own data needs","volume":"57","year":"1979","journal-title":"Harvard Business Review"},{"volume-title":"A Beginner's Guide to Structural Equation Modeling","year":"2004","key":"key2021080905091613000_ref048"},{"year":"1994","key":"key2021080905091613000_ref049","article-title":"A partial test and development of the DeLone and McLean model of IS success"},{"key":"key2021080905091613000_ref050","first-page":"2","article-title":"Dimensions of information systems success","volume":"2","year":"1999","journal-title":"Communications of the Association for Information Systems"},{"issue":"4","key":"key2021080905091613000_ref051","doi-asserted-by":"crossref","first-page":"533","DOI":"10.2307\/30036548","article-title":"The contingent effects of management support and task interdependence on successful information systems implementation","volume":"27","year":"2003","journal-title":"MIS Quarterly"},{"volume-title":"Business Process Management: The Third Wave","year":"2003","key":"key2021080905091613000_ref052"},{"issue":"2","key":"key2021080905091613000_ref053","doi-asserted-by":"crossref","first-page":"248","DOI":"10.1287\/isre.7.2.248","article-title":"Top management support, external expertise and information systems implementation in small businesses","volume":"7","year":"1996","journal-title":"Information Systems Research"},{"year":"1998","key":"key2021080905091613000_ref054","article-title":"The measurement and development of professional expertise throughout the career. A retrospective study among higher level Dutch professionals"},{"key":"key2021080905091613000_ref055","doi-asserted-by":"crossref","first-page":"638","DOI":"10.1016\/j.ijproman.2006.08.009","article-title":"Directions for future research in project management: the main findings of a UK government-funded research network","volume":"24","year":"2006","journal-title":"International Journal of Project Management"},{"issue":"3","key":"key2021080905091613000_ref056","doi-asserted-by":"crossref","first-page":"59","DOI":"10.1002\/pmj.20066","article-title":"Six Sigma and information systems project management: a revised theoretical model","volume":"39","year":"2008","journal-title":"Project Management Journal"},{"article-title":"Development and adaptation of expertise: the role of self-regulatory processes and beliefs","volume-title":"The Cambridge Handbook of Expertise and Expert Performance","year":"2007","key":"key2021080905091613000_ref057"}],"container-title":["Business Process Management Journal"],"original-title":[],"language":"en","link":[{"URL":"https:\/\/www.emerald.com\/insight\/content\/doi\/10.1108\/BPMJ-06-2019-0241\/full\/xml","content-type":"application\/xml","content-version":"vor","intended-application":"text-mining"},{"URL":"https:\/\/www.emerald.com\/insight\/content\/doi\/10.1108\/BPMJ-06-2019-0241\/full\/html","content-type":"unspecified","content-version":"vor","intended-application":"similarity-checking"}],"deposited":{"date-parts":[[2025,7,24]],"date-time":"2025-07-24T23:15:21Z","timestamp":1753398921000},"score":1,"resource":{"primary":{"URL":"http:\/\/www.emerald.com\/bpmj\/article\/27\/5\/1522-1544\/258507"}},"subtitle":[],"short-title":[],"issued":{"date-parts":[[2021,5,7]]},"references-count":59,"journal-issue":{"issue":"5","published-online":{"date-parts":[[2021,5,7]]},"published-print":{"date-parts":[[2021,8,10]]}},"alternative-id":["10.1108\/BPMJ-06-2019-0241"],"URL":"https:\/\/doi.org\/10.1108\/bpmj-06-2019-0241","relation":{},"ISSN":["1463-7154"],"issn-type":[{"type":"print","value":"1463-7154"}],"subject":[],"published":{"date-parts":[[2021,5,7]]}}}