{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2026,3,26]],"date-time":"2026-03-26T09:33:52Z","timestamp":1774517632079,"version":"3.50.1"},"reference-count":79,"publisher":"Emerald","issue":"3","license":[{"start":{"date-parts":[[2020,10,29]],"date-time":"2020-10-29T00:00:00Z","timestamp":1603929600000},"content-version":"tdm","delay-in-days":0,"URL":"https:\/\/www.emerald.com\/insight\/site-policies"}],"content-domain":{"domain":[],"crossmark-restriction":false},"short-container-title":["BPMJ"],"published-print":{"date-parts":[[2021,5,17]]},"abstract":"<jats:sec><jats:title content-type=\"abstract-subheading\">Purpose<\/jats:title><jats:p>This paper is to examine whether organizational ambidexterity leads to success. Moreover, it attempts to understand how proactiveness and quality orientation might create and maintain ambidexterity. Environmental uncertainty as a moderator is also examined.<\/jats:p><\/jats:sec><jats:sec><jats:title content-type=\"abstract-subheading\">Design\/methodology\/approach<\/jats:title><jats:p>To achieve these objectives an empirical survey was conducted among 449 firms in Greece. Initially, EFA and then CFA were applied. Finally, the structural relationships among the latent factors were determined through SEM.<\/jats:p><\/jats:sec><jats:sec><jats:title content-type=\"abstract-subheading\">Findings<\/jats:title><jats:p>Organizational ambidexterity leads to superior business performance, moreover, the two antecedents were positively related to organizational ambidexterity. Environmental uncertainty acts as a moderator between organizational ambidexterity\u2013 business performance and proactiveness\u2013organizational ambidexterity.<\/jats:p><\/jats:sec><jats:sec><jats:title content-type=\"abstract-subheading\">Research limitations\/implications<\/jats:title><jats:p>A research challenge is to understand how organizations develop ambidexterity competency in different organizational structure. Moreover, it will be important to expand the model by taking into consideration different factors of antecedents, for example, type of innovation or different strategic orientations.<\/jats:p><\/jats:sec><jats:sec><jats:title content-type=\"abstract-subheading\">Practical implications<\/jats:title><jats:p>This study sends the message that companies focussing on specific antecedents can be led to higher ambidexterity capabilities, which in turn act as a catalyst for business improvement.<\/jats:p><\/jats:sec><jats:sec><jats:title content-type=\"abstract-subheading\">Originality\/value<\/jats:title><jats:p>The proposed model provides plausible guidelines that advance organizational ambidexterity research in the companies.<\/jats:p><\/jats:sec>","DOI":"10.1108\/bpmj-06-2020-0300","type":"journal-article","created":{"date-parts":[[2020,10,28]],"date-time":"2020-10-28T10:25:13Z","timestamp":1603880713000},"page":"922-940","source":"Crossref","is-referenced-by-count":53,"title":["Organizational ambidexterity: antecedents, performance and environmental uncertainty"],"prefix":"10.1108","volume":"27","author":[{"given":"Dimitrios","family":"Kafetzopoulos","sequence":"first","affiliation":[]}],"member":"140","published-online":{"date-parts":[[2020,10,29]]},"reference":[{"issue":"5","key":"key2021051508393459300_ref001","doi-asserted-by":"crossref","first-page":"1271","DOI":"10.1108\/BPMJ-11-2017-0306","article-title":"The influence of production, IT, and logistics process innovations on ambidexterity performance","volume":"24","year":"2018","journal-title":"Business Process Management Journal"},{"issue":"7","key":"key2021051508393459300_ref002","doi-asserted-by":"crossref","first-page":"1489","DOI":"10.1108\/MD-12-2016-0895","article-title":"Exploring the antecedents of ambidexterity: a taxonomic approach","volume":"55","year":"2017","journal-title":"Management Decision"},{"issue":"11-12","key":"key2021051508393459300_ref003","doi-asserted-by":"crossref","first-page":"1226","DOI":"10.1080\/14783363.2014.926609","article-title":"Creating ambidexterity through quality management","volume":"26","year":"2015","journal-title":"Total Quality Management and Business Excellence"},{"issue":"4","key":"key2021051508393459300_ref004","doi-asserted-by":"crossref","first-page":"61","DOI":"10.1509\/jmkg.2005.69.4.61","article-title":"Resolving the capability-rigidity paradox in new product innovation","volume":"69","year":"2005","journal-title":"Journal of Marketing"},{"issue":"5","key":"key2021051508393459300_ref005","doi-asserted-by":"crossref","first-page":"793","DOI":"10.1177\/0170840603024005006","article-title":"The complexity of rule systems, experience and organizational learning","volume":"24","year":"2003","journal-title":"Organizational Studies"},{"issue":"1","key":"key2021051508393459300_ref006","first-page":"1","article-title":"BPM and change management: an ambidextrous perspective","volume":"26","year":"2020","journal-title":"Business Process Management Journal"},{"issue":"4","key":"key2021051508393459300_ref501","first-page":"47","article-title":"Building ambidexterity into an organization","volume":"45","year":"2004","journal-title":"MIT Sloan Management Review"},{"issue":"9","key":"key2021051508393459300_ref007","first-page":"77","article-title":"An empirical analysis of the effect of entrepreneurial orientation on firm performance of auto artisans in the cape coast metropolis","volume":"2","year":"2012","journal-title":"Developing County Studies"},{"issue":"4","key":"key2021051508393459300_ref008","doi-asserted-by":"crossref","first-page":"781","DOI":"10.1287\/orsc.1090.0426","article-title":"Unpacking organizational ambidexterity: dimensions, contingencies, and synergistic effects","volume":"20","year":"2009","journal-title":"Organization Science"},{"issue":"1-2","key":"key2021051508393459300_ref009","doi-asserted-by":"crossref","first-page":"134","DOI":"10.1016\/j.jom.2011.10.002","article-title":"Antecedents to ambidexterity competency in high technology organizations","volume":"30","year":"2012","journal-title":"Journal of Operation Management"},{"issue":"10","key":"key2021051508393459300_ref010","doi-asserted-by":"crossref","first-page":"1658","DOI":"10.1108\/00251741111183816","article-title":"Internal and external antecedents of SMEs' innovation ambidexterity outcomes","volume":"49","year":"2011","journal-title":"Management Decision"},{"issue":"4","key":"key2021051508393459300_ref502","doi-asserted-by":"crossref","first-page":"453","DOI":"10.1287\/orsc.1060.0192","article-title":"Attention as the mediator between top management team characteristics and strategic change: the case of airline deregulation","volume":"17","year":"2006","journal-title":"Organization Science"},{"issue":"9","key":"key2021051508393459300_ref011","doi-asserted-by":"crossref","first-page":"677","DOI":"10.1002\/(SICI)1097-0266(199710)18:9<677::AID-SMJ905>3.0.CO;2-Q","article-title":"Entrepreneurial strategy making and firm performance: tests of contingency and configurational models","volume":"18","year":"1997","journal-title":"Strategic Management Journal"},{"issue":"10-11","key":"key2021051508393459300_ref012","doi-asserted-by":"crossref","first-page":"1105","DOI":"10.1002\/1097-0266(200010\/11)21:10\/11<1105::AID-SMJ133>3.0.CO;2-E","article-title":"Dynamic capabilities: what are they?","volume":"21","year":"2000","journal-title":"Strategic Management Journal"},{"issue":"2","key":"key2021051508393459300_ref013","doi-asserted-by":"crossref","first-page":"1","DOI":"10.9734\/JEMT\/2019\/44121","article-title":"Proactiveness and exploitation competitive strategies of mobile communication firms in rivers state","volume":"22","year":"2019","journal-title":"Journal of Economics, Management and Trade"},{"key":"key2021051508393459300_ref503","volume-title":"Discovering Statistics Using SPSS","year":"2005","edition":"2nd ed."},{"issue":"5","key":"key2021051508393459300_ref014","doi-asserted-by":"crossref","first-page":"564","DOI":"10.1016\/j.emj.2019.04.002","article-title":"Structural and contextual approaches to ambidexterity: a meta-analysis of organizational and environmental contingencies","volume":"37","year":"2019","journal-title":"European Management Journal"},{"issue":"2","key":"key2021051508393459300_ref015","first-page":"175","article-title":"Entrepreneurial orientation and business performance \u2013 a replication study","volume":"62","year":"2010","journal-title":"Entrepreneurial Orientation Bidding Strategies"},{"issue":"2","key":"key2021051508393459300_ref016","first-page":"125","article-title":"Challenges and propositions for research in quality management","volume":"199","year":"2018","journal-title":"International Journal of Production Economics"},{"key":"key2021051508393459300_ref017","volume-title":"Managing Quality","year":"1988"},{"issue":"1","key":"key2021051508393459300_ref018","doi-asserted-by":"crossref","first-page":"77","DOI":"10.1177\/002224379703400107","article-title":"Strategic orientation of the firm and new product performance","volume":"34","year":"1997","journal-title":"Journal of Marketing Research"},{"issue":"2","key":"key2021051508393459300_ref019","doi-asserted-by":"crossref","first-page":"209","DOI":"10.2307\/20159573","article-title":"The antecedents, consequences and mediating role of organizational ambidexterity","volume":"47","year":"2004","journal-title":"Academy of Management Journal"},{"issue":"1","key":"key2021051508393459300_ref020","first-page":"3","article-title":"The dynamics of proactivity at work","volume":"28","year":"2008","journal-title":"Research in Organizational Behavior"},{"issue":"1","key":"key2021051508393459300_ref021","doi-asserted-by":"crossref","first-page":"186","DOI":"10.1108\/K-02-2017-0057","article-title":"Antecedents and consequences of organizational ambidexterity: the moderating role of networking","volume":"47","year":"2018","journal-title":"Kybernetes"},{"issue":"2","key":"key2021051508393459300_ref022","doi-asserted-by":"crossref","first-page":"662","DOI":"10.1016\/j.ijpe.2011.05.014","article-title":"Effects of innovation types on firm performance","volume":"133","year":"2011","journal-title":"International Journal of Production Economics"},{"issue":"4","key":"key2021051508393459300_ref023","doi-asserted-by":"crossref","first-page":"693","DOI":"10.5465\/amj.2006.22083026","article-title":"The interplay between exploration and exploitation","volume":"49","year":"2006","journal-title":"Academy of Management Journal"},{"key":"key2021051508393459300_ref024","volume-title":"Multivariate Data Analysis","year":"2006","edition":"6th ed."},{"issue":"4","key":"key2021051508393459300_ref025","doi-asserted-by":"crossref","first-page":"481","DOI":"10.1287\/orsc.1040.0078","article-title":"Exploration vs. exploitation: an empirical test of the ambidexterity hypothesis","volume":"15","year":"2004","journal-title":"Organization Science"},{"issue":"10","key":"key2021051508393459300_ref026","doi-asserted-by":"crossref","first-page":"1496","DOI":"10.1108\/IJOPM-01-2016-0053","article-title":"Quality ambidexterity, competitive strategies, and financial performance: an empirical study in industrial firms","volume":"37","year":"2017","journal-title":"International Journal of Operation and Production Management"},{"issue":"9","key":"key2021051508393459300_ref027","doi-asserted-by":"crossref","first-page":"1092","DOI":"10.1108\/02656710610704230","article-title":"The impact of total quality management on innovation","volume":"23","year":"2006","journal-title":"International Journal of Quality and Reliability Management"},{"issue":"8","key":"key2021051508393459300_ref028","doi-asserted-by":"crossref","first-page":"1609","DOI":"10.1016\/j.jbusres.2013.09.007","article-title":"Organizational culture, innovation, and performance: a test of Schein's model","volume":"67","year":"2014","journal-title":"Journal of Business Research"},{"issue":"1-2","key":"key2021051508393459300_ref029","doi-asserted-by":"crossref","first-page":"178","DOI":"10.1080\/0267257X.2018.1441175","article-title":"Organisational ambidexterity and firm performance: burning research questions for marketing scholars","volume":"34","year":"2018","journal-title":"Journal of Marketing Management"},{"issue":"11","key":"key2021051508393459300_ref030","doi-asserted-by":"crossref","first-page":"1661","DOI":"10.1287\/mnsc.1060.0576","article-title":"Exploratory innovation, exploitative innovation, and performance: effects of organizational antecedents and environmental moderators","volume":"52","year":"2006","journal-title":"Management Science"},{"issue":"4","key":"key2021051508393459300_ref031","doi-asserted-by":"crossref","first-page":"431","DOI":"10.1108\/EBR-09-2015-0088","article-title":"The relationship between dynamic capabilities and firm competitive advantage: the mediating role of organizational ambidexterity","volume":"28","year":"2016","journal-title":"European Business Review"},{"issue":"8","key":"key2021051508393459300_ref032","doi-asserted-by":"crossref","first-page":"1177","DOI":"10.1108\/JMTM-02-2015-0007","article-title":"Relationship between quality management, innovation and competitiveness. Evidence from Greek companies","volume":"26","year":"2015","journal-title":"Journal of Manufacturing Technology Management"},{"issue":"4","key":"key2021051508393459300_ref033","first-page":"455","article-title":"The effect of quality orientation and learning orientation on firm performance","volume":"2","year":"2015","journal-title":"Research Journal of Business and Management"},{"issue":"4","key":"key2021051508393459300_ref034","doi-asserted-by":"crossref","first-page":"295","DOI":"10.1016\/j.jom.2012.02.003","article-title":"Relationship between quality management practices and innovation","volume":"30","year":"2012","journal-title":"Journal of Operations Management"},{"issue":"2","key":"key2021051508393459300_ref035","doi-asserted-by":"crossref","first-page":"413","DOI":"10.1016\/j.respol.2017.12.003","article-title":"Disentangling the antecedents of ambidexterity: exploration and exploitation","volume":"47","year":"2018","journal-title":"Research Policy"},{"issue":"5","key":"key2021051508393459300_ref036","doi-asserted-by":"crossref","first-page":"1140","DOI":"10.1108\/BPMJ-12-2013-0153","article-title":"A process for building inter-organizational contextual ambidexterity","volume":"21","year":"2015","journal-title":"Business Process Management Journal"},{"issue":"2","key":"key2021051508393459300_ref037","doi-asserted-by":"crossref","first-page":"125","DOI":"10.1177\/0266242618809507","article-title":"Organisational culture and entrepreneurial orientation: an orthogonal perspective of individualism and collectivism","volume":"37","year":"2019","journal-title":"International Small Business Journal"},{"issue":"2","key":"key2021051508393459300_ref504","doi-asserted-by":"crossref","first-page":"248","DOI":"10.1016\/j.jbusres.2012.07.017","article-title":"Matching business strategy and CIO characteristics: the impact on organizational performance","volume":"66","year":"2013","journal-title":"Journal of Business Research"},{"issue":"5","key":"key2021051508393459300_ref038","doi-asserted-by":"crossref","first-page":"646","DOI":"10.1177\/0149206306290712","article-title":"Ambidexterity and performance in small- to medium-sized firms: the pivotal role of top management team behavioral integration","volume":"32","year":"2006","journal-title":"Journal of Management"},{"issue":"5","key":"key2021051508393459300_ref039","doi-asserted-by":"crossref","first-page":"429","DOI":"10.1016\/S0883-9026(00)00048-3","article-title":"Linking two dimensions of entrepreneurial orientation to firm performance: the moderating role of environment and industry life cycle","volume":"16","year":"2001","journal-title":"Journal of Business Venturing"},{"issue":"6","key":"key2021051508393459300_ref505","doi-asserted-by":"crossref","first-page":"1744","DOI":"10.1080\/00207543.2013.848480","article-title":"The impact of quality management orientation on maintenance performance","volume":"52","year":"2014","journal-title":"International Journal of Production Research"},{"issue":"3","key":"key2021051508393459300_ref040","doi-asserted-by":"crossref","first-page":"273","DOI":"10.1016\/j.jbusvent.2009.10.004","article-title":"Unpacking the uncertainty construct: implications for entrepreneurial action","volume":"26","year":"2011","journal-title":"Journal of Business Venturing"},{"issue":"3","key":"key2021051508393459300_ref506","doi-asserted-by":"crossref","first-page":"163","DOI":"10.1016\/S0148-2963(01)00218-1","article-title":"Business performance and dimensions of strategic orientation","volume":"56","year":"2003","journal-title":"Journal of Business Research"},{"issue":"6","key":"key2021051508393459300_ref041","doi-asserted-by":"crossref","first-page":"927","DOI":"10.1108\/00251741111143612","article-title":"Ambidexterity and total quality management: towards a research agenda","volume":"49","year":"2011","journal-title":"Management Decision"},{"issue":"11-12","key":"key2021051508393459300_ref042","doi-asserted-by":"crossref","first-page":"1226","DOI":"10.1080\/14783363.2014.926609","article-title":"Creating ambidexterity through quality management","volume":"26","year":"2015","journal-title":"Total Quality Management and Business Excellence"},{"issue":"10","key":"key2021051508393459300_ref043","doi-asserted-by":"crossref","first-page":"1119","DOI":"10.1108\/01443570010343708","article-title":"Performance measurement system design: developing and testing a process-based approach","volume":"20","year":"2000","journal-title":"International Journal of Operations and Production Management"},{"issue":"4","key":"key2021051508393459300_ref044","doi-asserted-by":"crossref","first-page":"450","DOI":"10.1177\/1476127012457979","article-title":"The intellectual structure of organizational ambidexterity: a bibliographic investigation into the state of the art","volume":"10","year":"2012","journal-title":"Strategic Organization"},{"issue":"1","key":"key2021051508393459300_ref045","doi-asserted-by":"crossref","first-page":"11","DOI":"10.1016\/j.jbusres.2006.08.003","article-title":"Balancing external adaptation and internal effectiveness: achieving better brand performance","volume":"60","year":"2007","journal-title":"Journal of Business Research"},{"issue":"8","key":"key2021051508393459300_ref046","doi-asserted-by":"crossref","first-page":"1281","DOI":"10.1108\/00251740910984541","article-title":"Strategic choices, export orientation and export performance of SMEs in Nigeria","volume":"47","year":"2009","journal-title":"Management Decisions"},{"issue":"3","key":"key2021051508393459300_ref047","first-page":"381","article-title":"Quality management approaches and their impact on firms' financial performance \u2013 an Australian study","volume":"171","year":"2016","journal-title":"International Journal of Production Economics"},{"issue":"4","key":"key2021051508393459300_ref048","doi-asserted-by":"crossref","first-page":"324","DOI":"10.5465\/amp.2013.0025","article-title":"Organizational ambidexterity: past, present, and future","volume":"27","year":"2013","journal-title":"Academy of Management Perspectives"},{"issue":"10","key":"key2021051508393459300_ref049","doi-asserted-by":"crossref","first-page":"1170","DOI":"10.1016\/j.technovation.2005.09.008","article-title":"Total quality management as a forerunner of business innovation capability","volume":"26","year":"2006","journal-title":"Technovation"},{"issue":"3","key":"key2021051508393459300_ref050","doi-asserted-by":"crossref","first-page":"375","DOI":"10.1177\/0149206308316058","article-title":"Organizational ambidexterity: antecedents, outcomes, and moderators","volume":"34","year":"2008","journal-title":"Journal of Management"},{"issue":"4","key":"key2021051508393459300_ref507","doi-asserted-by":"crossref","first-page":"685","DOI":"10.1287\/orsc.1090.0428","article-title":"Organizational ambidexterity: balancing exploitation and exploration for sustained performance","volume":"20","year":"2009","journal-title":"Organization Science"},{"issue":"5","key":"key2021051508393459300_ref051","doi-asserted-by":"crossref","first-page":"694","DOI":"10.1080\/1359432X.2016.1238358","article-title":"Individual ambidexterity: the duality of exploration and exploitation and its relationship with innovative performance","volume":"26","year":"2017","journal-title":"European Journal of Work and Organizational Psychology"},{"issue":"2","key":"key2021051508393459300_ref052","first-page":"107395","article-title":"The effects of strategic orientation on operational ambidexterity: a study of Indian SMEs in the industry 4.0 era","volume":"220","year":"2020","journal-title":"International Journal of Production Economics"},{"issue":"2","key":"key2021051508393459300_ref508","first-page":"367","article-title":"Delivery reliability, manufacturing capabilities and new models of manufacturing efficiency","volume":"18","year":"2007","journal-title":"Journal of Manufacturing Technology Management"},{"issue":"4","key":"key2021051508393459300_ref053","doi-asserted-by":"crossref","first-page":"442","DOI":"10.1016\/j.emj.2019.02.002","article-title":"Antecedents and effects of individual ambidexterity - a cross-level investigation of exploration and exploitation activities at the employee level","volume":"37","year":"2019","journal-title":"European Management Journal"},{"issue":"2","key":"key2021051508393459300_ref054","doi-asserted-by":"crossref","first-page":"206","DOI":"10.1111\/j.1540-5885.2009.00346.x","article-title":"Can quality-oriented firms develop innovative new products?","volume":"26","year":"2009","journal-title":"The journal of product innovation management"},{"issue":"5","key":"key2021051508393459300_ref055","doi-asserted-by":"crossref","first-page":"1176","DOI":"10.1108\/BPMJ-06-2017-0159","article-title":"The indirect effects of performance measurement system and organizational ambidexterity on performance","volume":"24","year":"2018","journal-title":"Business Process Management Journal"},{"issue":"2","key":"key2021051508393459300_ref509","doi-asserted-by":"crossref","first-page":"683","DOI":"10.1016\/j.jbusres.2015.08.032","article-title":"Entrepreneurial orientation and performance: is innovation speed a missing link?","volume":"69","year":"2016","journal-title":"Journal of Business Research"},{"issue":"5","key":"key2021051508393459300_ref056","doi-asserted-by":"crossref","first-page":"864","DOI":"10.1111\/j.1467-6486.2009.00841.x","article-title":"A typology for aligning organizational ambidexterity's conceptualizations, antecedents, and outcomes","volume":"46","year":"2009","journal-title":"Journal of Management Studies"},{"issue":"13","key":"key2021051508393459300_ref057","doi-asserted-by":"crossref","first-page":"1903","DOI":"10.1002\/smj.2195","article-title":"Ambidexterity under scrutiny: exploration and exploitation via internal organization, alliances, and acquisitions","volume":"35","year":"2014","journal-title":"Strategic Management Journal"},{"issue":"4","key":"key2021051508393459300_ref058","doi-asserted-by":"crossref","first-page":"391","DOI":"10.1080\/13662716.2018.1431525","article-title":"Uncovering moderators of organisational ambidexterity: evidence from the pharmaceutical industry","volume":"26","year":"2019","journal-title":"Industry and Innovation"},{"issue":"7","key":"key2021051508393459300_ref059","doi-asserted-by":"crossref","first-page":"509","DOI":"10.1002\/(SICI)1097-0266(199708)18:7<509::AID-SMJ882>3.0.CO;2-Z","article-title":"Dynamic capabilities and strategic management","volume":"18","year":"1997","journal-title":"Strategic Management Journal"},{"issue":"4","key":"key2021051508393459300_ref060","doi-asserted-by":"crossref","first-page":"8","DOI":"10.2307\/41165852","article-title":"The ambidextrous organizations: managing evolutionary and revolutionary change","volume":"38","year":"1996","journal-title":"California Management Review"},{"key":"key2021051508393459300_ref061","article-title":"Strategic ambidexterity and sales growth: a longitudinal test in the software sector","year":"2007"},{"issue":"5","key":"key2021051508393459300_ref062","doi-asserted-by":"crossref","first-page":"1459","DOI":"10.1287\/orsc.1120.0790","article-title":"Strategic ambidexterity in small and medium-sized enterprises: implementing exploration and exploitation in product and market domains","volume":"24","year":"2013","journal-title":"Organization Science"},{"issue":"5","key":"key2021051508393459300_ref063","doi-asserted-by":"crossref","first-page":"925","DOI":"10.1177\/0149206308321547","article-title":"Untangling the effects of over exploration and overexploitation on organizational performance: the moderating role of environmental dynamism","volume":"34","year":"2008","journal-title":"Journal of Management"},{"issue":"2","key":"key2021051508393459300_ref064","first-page":"99","article-title":"Business environment, operations strategy, and performance: an empirical study of Singapore manufacturers","volume":"13","year":"1996","journal-title":"Journal of Operation Management"},{"issue":"9","key":"key2021051508393459300_ref510","doi-asserted-by":"crossref","first-page":"1928","DOI":"10.1016\/j.jbusres.2015.01.002","article-title":"The effects of firm capabilities on external collaboration and performance: the moderating role of market turbulence","volume":"68","year":"2015","journal-title":"Journal of Business Research"},{"issue":"10","key":"key2021051508393459300_ref511","doi-asserted-by":"crossref","first-page":"1161","DOI":"10.1080\/14783360500236270","article-title":"The importance of market orientation, learning orientation, and quality orientation capabilities in TQM: an example from Taiwanese Software Industry","volume":"16","year":"2005","journal-title":"Total Quality Management"},{"issue":"1","key":"key2021051508393459300_ref065","first-page":"121","article-title":"Managing uncertainty in emerging economies: the interaction effects between causation and effectuation on firm performance","volume":"135","year":"2018","journal-title":"Technology Forecast and Social Change"},{"issue":"1","key":"key2021051508393459300_ref512","first-page":"12","article-title":"The moderating role of contextual factors on quality management practices","volume":"30","year":"2012","journal-title":"Journal of Operations Management"},{"issue":"1","key":"key2021051508393459300_ref066","doi-asserted-by":"crossref","first-page":"81","DOI":"10.1111\/deci.12059","article-title":"Customizing quality management practices: a conceptual and measurement framework","volume":"45","year":"2014","journal-title":"Decision Sciences"},{"issue":"12","key":"key2021051508393459300_fur1","doi-asserted-by":"crossref","first-page":"1652","DOI":"10.1016\/j.jbusres.2004.11.007","article-title":"Balancing exploration and exploitation: the moderating role of competitive intensity","volume":"58","year":"2005","journal-title":"Journal of Business Research"}],"container-title":["Business Process Management Journal"],"original-title":[],"language":"en","link":[{"URL":"https:\/\/www.emerald.com\/insight\/content\/doi\/10.1108\/BPMJ-06-2020-0300\/full\/xml","content-type":"application\/xml","content-version":"vor","intended-application":"text-mining"},{"URL":"https:\/\/www.emerald.com\/insight\/content\/doi\/10.1108\/BPMJ-06-2020-0300\/full\/html","content-type":"unspecified","content-version":"vor","intended-application":"similarity-checking"}],"deposited":{"date-parts":[[2025,7,24]],"date-time":"2025-07-24T23:15:23Z","timestamp":1753398923000},"score":1,"resource":{"primary":{"URL":"http:\/\/www.emerald.com\/bpmj\/article\/27\/3\/922-940\/257400"}},"subtitle":[],"short-title":[],"issued":{"date-parts":[[2020,10,29]]},"references-count":79,"journal-issue":{"issue":"3","published-online":{"date-parts":[[2020,10,29]]},"published-print":{"date-parts":[[2021,5,17]]}},"alternative-id":["10.1108\/BPMJ-06-2020-0300"],"URL":"https:\/\/doi.org\/10.1108\/bpmj-06-2020-0300","relation":{},"ISSN":["1463-7154"],"issn-type":[{"value":"1463-7154","type":"print"}],"subject":[],"published":{"date-parts":[[2020,10,29]]}}}