{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2026,3,28]],"date-time":"2026-03-28T22:39:24Z","timestamp":1774737564998,"version":"3.50.1"},"reference-count":31,"publisher":"Emerald","issue":"3","license":[{"start":{"date-parts":[[2021,3,4]],"date-time":"2021-03-04T00:00:00Z","timestamp":1614816000000},"content-version":"tdm","delay-in-days":0,"URL":"https:\/\/www.emerald.com\/insight\/site-policies"}],"content-domain":{"domain":[],"crossmark-restriction":false},"short-container-title":["BPMJ"],"published-print":{"date-parts":[[2021,5,17]]},"abstract":"<jats:sec><jats:title content-type=\"abstract-subheading\">Purpose<\/jats:title><jats:p>The purpose of this research is to explore the ways of integrating situational awareness into business process management for the purpose of realising hyper automated business processes. Such business processes will help improve their customer experiences, enhance the reliability of service delivery and lower the operational cost for a more competitive and sustainable business.<\/jats:p><\/jats:sec><jats:sec><jats:title content-type=\"abstract-subheading\">Design\/methodology\/approach<\/jats:title><jats:p>Ontology has been deployed to establish the context modelling method, and the event handling mechanisms are developed on the basis of event calculus. An approach on performance of the proposed approach has been evaluation by checking the cost savings from the simulation of a large number of business processes.<\/jats:p><\/jats:sec><jats:sec><jats:title content-type=\"abstract-subheading\">Findings<\/jats:title><jats:p>In this research, the authors have formalised the context presentation for a business process with a focus on rules and entities to support context perception; proposed a system architecture to illustrate the structure and constitution of a supporting system for intelligent and situation aware business process management; developed real-time event elicitation and interpretation mechanisms to operationalise the perception of contextual dynamics and real-time responses; and evaluated the applicability of the proposed approaches and the performance improvement to business processes.<\/jats:p><\/jats:sec><jats:sec><jats:title content-type=\"abstract-subheading\">Originality\/value<\/jats:title><jats:p>This paper presents a framework covering process context modelling, system architecture and real-time event handling mechanisms to support situational awareness of business processes. The reported research is based on our previous work on radio frequency identification-enabled applications and context-aware business process management with substantial extension to process context modelling and process simulation.<\/jats:p><\/jats:sec>","DOI":"10.1108\/bpmj-07-2020-0331","type":"journal-article","created":{"date-parts":[[2021,3,3]],"date-time":"2021-03-03T00:59:31Z","timestamp":1614733171000},"page":"779-795","source":"Crossref","is-referenced-by-count":12,"title":["Enabling situational awareness of business processes"],"prefix":"10.1108","volume":"27","author":[{"ORCID":"https:\/\/orcid.org\/0000-0001-5373-2879","authenticated-orcid":false,"given":"Xiaohui","family":"Zhao","sequence":"first","affiliation":[],"role":[{"role":"author","vocabulary":"crossref"}]},{"given":"Sira","family":"Yongchareon","sequence":"additional","affiliation":[],"role":[{"role":"author","vocabulary":"crossref"}]},{"given":"Nam-Wook","family":"Cho","sequence":"additional","affiliation":[],"role":[{"role":"author","vocabulary":"crossref"}]}],"member":"140","published-online":{"date-parts":[[2021,3,4]]},"reference":[{"key":"key2021051508392811700_ref001","doi-asserted-by":"crossref","first-page":"45","DOI":"10.1016\/j.is.2013.07.003","article-title":"Automated runtime repair of business processes","volume":"39","year":"2014","journal-title":"Information Systems"},{"key":"key2021051508392811700_ref002","doi-asserted-by":"crossref","first-page":"161","DOI":"10.1016\/j.pmcj.2009.06.002","article-title":"A survey of context modelling and reasoning techniques","volume":"6","year":"2010","journal-title":"Pervasive and Mobile Computing"},{"key":"key2021051508392811700_ref003","doi-asserted-by":"crossref","first-page":"1023","DOI":"10.1016\/j.infsof.2010.04.005","article-title":"WSDL and BPEL extensions for event driven architecture","volume":"52","year":"2010","journal-title":"Information and Software Technology"},{"key":"key2021051508392811700_ref004","first-page":"47","article-title":"Context modelling and context awareness: steps forward in the context-ADDICT project","volume":"34","year":"2011","journal-title":"Bulletin of the IEEE Computer Society Technical Committee on Data Engineering"},{"key":"key2021051508392811700_ref005","article-title":"Context-aware business processes modelling: concepts, issues and framework","year":"2009"},{"key":"key2021051508392811700_ref006","doi-asserted-by":"crossref","first-page":"4","DOI":"10.1007\/s007790170019","article-title":"Understanding and using context","volume":"5","year":"2001","journal-title":"Personal and Ubiquitous Computing"},{"key":"key2021051508392811700_ref007","volume-title":"Integrating IoT Devices into Business Processes. Advanced Information Systems Engineering Workshops","year":"2018"},{"key":"key2021051508392811700_ref008","volume-title":"Gartner Says Intelligent Business Operations Is the Next Step for BPM Programs","author":"Gartner","year":"2012"},{"key":"key2021051508392811700_ref009","volume-title":"Top 10 Strategic Technology Trends for 2020","author":"Gartner","year":"2020"},{"key":"key2021051508392811700_ref010","doi-asserted-by":"crossref","first-page":"1","DOI":"10.1016\/j.dss.2015.07.005","article-title":"Automated planning of process models: design of a novel approach to construct exclusive choices","volume":"78","year":"2015","journal-title":"Decision Support Systems"},{"key":"key2021051508392811700_ref011","volume-title":"Fundamentals of Tool Design","year":"1984"},{"key":"key2021051508392811700_ref012","doi-asserted-by":"crossref","first-page":"8509","DOI":"10.1016\/j.eswa.2008.10.071","article-title":"Context-aware systems: a literature review and classification","volume":"36","year":"2009","journal-title":"Expert Systems with Applications"},{"key":"key2021051508392811700_ref013","article-title":"Dynamic adaptation of business process based on context changes: a rule-oriented approach","year":"2013"},{"key":"key2021051508392811700_ref014","author":"Intouch-quality.com"},{"key":"key2021051508392811700_ref015","volume-title":"The Internet-Of-Things Meets Business Process Management: Mutual Benefits and Challenges","year":"2017"},{"key":"key2021051508392811700_ref016","doi-asserted-by":"crossref","first-page":"1193","DOI":"10.1016\/j.compind.2014.07.005","article-title":"A formal representation for context-aware business processes","volume":"65","year":"2014","journal-title":"Computers in Industry"},{"key":"key2021051508392811700_ref017","doi-asserted-by":"crossref","first-page":"99","DOI":"10.1109\/TSMC.2016.2591538","article-title":"Real-time process adaptation: a context-aware replanning approach","volume":"48","year":"2018","journal-title":"IEEE Transactions on Systems, Man, and Cybernetics: Systems"},{"key":"key2021051508392811700_ref018","doi-asserted-by":"crossref","first-page":"93","DOI":"10.1023\/A:1008604709862","article-title":"ADEPTflex -supporting dynamic changes of workflows without losing control","volume":"10","year":"1998","journal-title":"Journal of Intelligent Information Systems"},{"key":"key2021051508392811700_ref019","doi-asserted-by":"crossref","first-page":"47","DOI":"10.1504\/IJBPIM.2008.019347","article-title":"Contextualisation of business process management","volume":"3","year":"2008","journal-title":"International Journal of Business Process Integration and Management"},{"key":"key2021051508392811700_ref020","first-page":"149","article-title":"Context-aware process design: exploring the extrinsic drivers for process flexibility","year":"2006"},{"key":"key2021051508392811700_ref021","article-title":"Towards a generic context model for BPM","year":"2015"},{"key":"key2021051508392811700_ref022","doi-asserted-by":"crossref","first-page":"1443","DOI":"10.1007\/s10270-020-00785-7","article-title":"IoT meets BPM: a bidirectional communication architecture for IoT-aware process execution","volume":"19","year":"2020","journal-title":"Software and Systems Modeling"},{"key":"key2021051508392811700_ref023","first-page":"409","article-title":"The event calculus explained","volume-title":"Artificial Intelligence Today","year":"1999"},{"key":"key2021051508392811700_ref024","volume-title":"Situational Awareness: Real-Time Decision Making to Improve Business Operations","year":"2018"},{"key":"key2021051508392811700_ref025","article-title":"A context modeling survey","year":"2004"},{"key":"key2021051508392811700_ref026","doi-asserted-by":"crossref","first-page":"1","DOI":"10.4018\/jdm.2003070101","article-title":"Conceptual modelling and ontology: possibilities and pitfalls","volume":"14","year":"2003","journal-title":"Journal of Database Management"},{"key":"key2021051508392811700_ref027","doi-asserted-by":"crossref","first-page":"55","DOI":"10.1016\/j.infsof.2016.02.002","article-title":"uBPMN: a BPMN extension for modeling ubiquitous business processes","volume":"74","year":"2016","journal-title":"Information and Software Technology"},{"key":"key2021051508392811700_ref028","doi-asserted-by":"crossref","first-page":"743","DOI":"10.1109\/TSMCA.2010.2044409","article-title":"Steering dynamic collaborations between business processes","volume":"40","year":"2010","journal-title":"IEEE Transactions on Systems, Man and Cybernetics: Part A"},{"key":"key2021051508392811700_ref029","doi-asserted-by":"crossref","first-page":"932","DOI":"10.1108\/14637151011093008","article-title":"Incorporating business process management into RFID-enabled application systems","volume":"16","year":"2010","journal-title":"Business Process Management Journal"},{"key":"key2021051508392811700_ref030","doi-asserted-by":"crossref","first-page":"47","DOI":"10.1016\/j.ipm.2011.02.004","article-title":"Incorporating business logics into RFID-enabled applications","volume":"48","year":"2012","journal-title":"Information Processing and Management"},{"key":"key2021051508392811700_ref031","article-title":"Enabling intelligent business processes with context awareness","year":"2018"}],"container-title":["Business Process Management Journal"],"original-title":[],"language":"en","link":[{"URL":"https:\/\/www.emerald.com\/insight\/content\/doi\/10.1108\/BPMJ-07-2020-0331\/full\/xml","content-type":"application\/xml","content-version":"vor","intended-application":"text-mining"},{"URL":"https:\/\/www.emerald.com\/insight\/content\/doi\/10.1108\/BPMJ-07-2020-0331\/full\/html","content-type":"unspecified","content-version":"vor","intended-application":"similarity-checking"}],"deposited":{"date-parts":[[2025,7,24]],"date-time":"2025-07-24T23:15:37Z","timestamp":1753398937000},"score":1,"resource":{"primary":{"URL":"http:\/\/www.emerald.com\/bpmj\/article\/27\/3\/779-795\/257502"}},"subtitle":[],"short-title":[],"issued":{"date-parts":[[2021,3,4]]},"references-count":31,"journal-issue":{"issue":"3","published-online":{"date-parts":[[2021,3,4]]},"published-print":{"date-parts":[[2021,5,17]]}},"alternative-id":["10.1108\/BPMJ-07-2020-0331"],"URL":"https:\/\/doi.org\/10.1108\/bpmj-07-2020-0331","relation":{},"ISSN":["1463-7154"],"issn-type":[{"value":"1463-7154","type":"print"}],"subject":[],"published":{"date-parts":[[2021,3,4]]}}}