{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2026,1,2]],"date-time":"2026-01-02T07:31:59Z","timestamp":1767339119851,"version":"3.41.2"},"reference-count":97,"publisher":"Emerald","issue":"5","license":[{"start":{"date-parts":[[2021,5,3]],"date-time":"2021-05-03T00:00:00Z","timestamp":1620000000000},"content-version":"tdm","delay-in-days":0,"URL":"https:\/\/www.emerald.com\/insight\/site-policies"}],"content-domain":{"domain":[],"crossmark-restriction":false},"short-container-title":["BPMJ"],"published-print":{"date-parts":[[2021,8,10]]},"abstract":"<jats:sec><jats:title content-type=\"abstract-subheading\">Purpose<\/jats:title><jats:p>This study proposes a research model to identify the relevant constructs of employee resistance and symbolic adoption in pre-implementation stage of enterprise resource planning systems in manufacturing industries, drawing suitable support from the existing body of literature. The proposed model is a combination of the status quo bias theory and absorptive capacity theory to measure employee resistance that negatively lead to symbolic adoption of a user.<\/jats:p><\/jats:sec><jats:sec><jats:title content-type=\"abstract-subheading\">Design\/methodology\/approach<\/jats:title><jats:p>This research used a self-administered questionnaire to survey 221 participants from five organizations in the manufacturing industry, all working towards deploying enterprise resource planning (ERP) systems.<\/jats:p><\/jats:sec><jats:sec><jats:title content-type=\"abstract-subheading\">Findings<\/jats:title><jats:p>The results show that factors contributing to status quo bias and absorptive capacity impact end-user grumbling. Furthermore, end-user grumbling affects symbolic adoption substantially.<\/jats:p><\/jats:sec><jats:sec><jats:title content-type=\"abstract-subheading\">Practical implications<\/jats:title><jats:p>This study provides researchers, practitioners and ERP vendors a broader overview of employees' resistance and motivation for using newly deployed systems.<\/jats:p><\/jats:sec><jats:sec><jats:title content-type=\"abstract-subheading\">Originality\/value<\/jats:title><jats:p>In the past two\u00a0decades, both practitioners and academicians are investigating the technical and non-technical features that assist end-users to adopt the system. Information system theories center on the post-deployment stage, with rare attempts to identify users' resistance and mental willingness to accept technology in the pre-adoption phase, which is very crucial for the success of ERP.<\/jats:p><\/jats:sec>","DOI":"10.1108\/bpmj-08-2019-0350","type":"journal-article","created":{"date-parts":[[2021,4,30]],"date-time":"2021-04-30T22:31:17Z","timestamp":1619821877000},"page":"1496-1521","source":"Crossref","is-referenced-by-count":14,"title":["End users' resistance behaviour paradigm in pre-deployment stage of ERP systems: evidence from Bangladeshi manufacturing industry"],"prefix":"10.1108","volume":"27","author":[{"given":"Ahmed","family":"Alzahrani","sequence":"first","affiliation":[]},{"ORCID":"https:\/\/orcid.org\/0000-0003-2962-8515","authenticated-orcid":false,"given":"Imran","family":"Mahmud","sequence":"additional","affiliation":[]},{"given":"Ramayah","family":"Thurasamy","sequence":"additional","affiliation":[]},{"given":"Osama","family":"Alfarraj","sequence":"additional","affiliation":[]},{"given":"Ayed","family":"Alwadain","sequence":"additional","affiliation":[]}],"member":"140","published-online":{"date-parts":[[2021,5,3]]},"reference":[{"issue":"1","key":"key2021080905091528700_ref201","doi-asserted-by":"crossref","first-page":"107","DOI":"10.2307\/3250961","article-title":"Review: knowledge management and knowledge management systems: conceptual foundations and research issues","volume":"25","year":"2001","journal-title":"MIS Quarterly"},{"issue":"2","key":"key2021080905091528700_ref001","doi-asserted-by":"crossref","first-page":"300","DOI":"10.1016\/j.tele.2014.09.005","article-title":"Adoption of ERP systems: does information transparency matter?","volume":"32","year":"2015","journal-title":"Telematics and Informatics"},{"first-page":"1","article-title":"Factors influencing symbolic adoption of ERP systems in the Middle-East","year":"2013","key":"key2021080905091528700_ref002"},{"issue":"2","key":"key2021080905091528700_ref202","doi-asserted-by":"crossref","first-page":"291","DOI":"10.1177\/0961000617726123","article-title":"Modelling digital library success using the DeLone and McLean information system success model","volume":"51","year":"2019","journal-title":"Journal of Librarianship and Information Science"},{"issue":"4","key":"key2021080905091528700_ref003","doi-asserted-by":"crossref","first-page":"239","DOI":"10.1016\/j.tele.2016.07.001","article-title":"Extending the theory of planned behavior (TPB) to explain online game playing among Malaysian undergraduate students","volume":"34","year":"2017","journal-title":"Telematics and Informatics"},{"issue":"2","key":"key2021080905091528700_ref203","doi-asserted-by":"crossref","first-page":"253","DOI":"10.1080\/07421222.2005.11045844","article-title":"Capabilities and their role in competitive advantage: an empirical study","volume":"22","year":"2005","journal-title":"Journal of Management Information Systems"},{"issue":"6","key":"key2021080905091528700_ref204","doi-asserted-by":"crossref","first-page":"725","DOI":"10.1057\/palgrave.ejis.3000717","article-title":"Physicians' resistance toward healthcare information technology: a theoretical model and empirical test","volume":"16","year":"2007","journal-title":"European Journal of Information Systems"},{"issue":"3","key":"key2021080905091528700_ref004","doi-asserted-by":"crossref","first-page":"205","DOI":"10.1016\/S1467-0895(03)00026-5","article-title":"Examining the role of innovation diffusion factors on the implementation success of enterprise resource planning systems","volume":"4","year":"2003","journal-title":"International Journal of Accounting Information Systems"},{"issue":"4","key":"key2021080905091528700_ref005","doi-asserted-by":"crossref","first-page":"283","DOI":"10.1057\/palgrave.ejis.3000438","article-title":"Do I really have to? 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