{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2026,4,17]],"date-time":"2026-04-17T02:02:59Z","timestamp":1776391379170,"version":"3.51.2"},"reference-count":36,"publisher":"Emerald","issue":"1","license":[{"start":{"date-parts":[[2019,8,12]],"date-time":"2019-08-12T00:00:00Z","timestamp":1565568000000},"content-version":"tdm","delay-in-days":0,"URL":"https:\/\/www.emerald.com\/insight\/site-policies"}],"content-domain":{"domain":[],"crossmark-restriction":false},"short-container-title":["BPMJ"],"published-print":{"date-parts":[[2019,8,12]]},"abstract":"<jats:sec>\n<jats:title content-type=\"abstract-subheading\">Purpose<\/jats:title>\n<jats:p>The purpose of this paper is to identify the key critical factors that affect the success of Business Process Management (BPM) implementations, considering the literature and experts practical experience.<\/jats:p>\n<\/jats:sec>\n<jats:sec>\n<jats:title content-type=\"abstract-subheading\">Design\/methodology\/approach<\/jats:title>\n<jats:p>A systematic literature review (SLR) was conducted, and 25 articles from 12 different countries were selected and analyzed. In addition, through a survey, 113 BPM experts were consulted in order to assist in the evaluation of critical success factors (CSFs) initially identified in the bibliography.<\/jats:p>\n<\/jats:sec>\n<jats:sec>\n<jats:title content-type=\"abstract-subheading\">Findings<\/jats:title>\n<jats:p>All CSFs identified in the literature were accepted as real critical factors according to the tacit knowledge of the experts. Thus, the factors identified in the literature and approved to a large extent by the experts can serve as a basis for organizations and professionals who want to implement BPM to know of their existence, to relate to them, to control them and thus to potentiate the success of the implementation.<\/jats:p>\n<\/jats:sec>\n<jats:sec>\n<jats:title content-type=\"abstract-subheading\">Originality\/value<\/jats:title>\n<jats:p>The construction of the theoretical framework based on SLR on BPM is a contribution to the bibliographic database. Another contribution is the identification and synthesis of the CSFs most cited by different authors from 12 different countries and its analysis by professionals on BPM.<\/jats:p>\n<\/jats:sec>","DOI":"10.1108\/bpmj-09-2018-0272","type":"journal-article","created":{"date-parts":[[2019,8,21]],"date-time":"2019-08-21T11:06:13Z","timestamp":1566385573000},"page":"239-256","source":"Crossref","is-referenced-by-count":27,"title":["Key critical success factors of BPM implementation: a theoretical and practical view"],"prefix":"10.1108","volume":"26","author":[{"given":"Bruna Kaziano do Amaral","family":"Castro","sequence":"first","affiliation":[],"role":[{"role":"author","vocabulary":"crossref"}]},{"ORCID":"https:\/\/orcid.org\/0000-0002-5995-1690","authenticated-orcid":false,"given":"Aline","family":"Dresch","sequence":"additional","affiliation":[],"role":[{"role":"author","vocabulary":"crossref"}]},{"given":"Douglas Rafael","family":"Veit","sequence":"additional","affiliation":[],"role":[{"role":"author","vocabulary":"crossref"}]}],"member":"140","reference":[{"key":"key2020012215045494800_ref002","volume-title":"How to Read a Book","year":"1972"},{"key":"key2020012215045494800_ref003","volume-title":"Sincronismo Organizacional: Como Alinhar a Estrat\u00e9gia, Os Processos E as Pessoas: Um Guia Pr\u00e1tico Para Redesenhar a Organiza\u00e7\u00e3o E Seus processosNo Title","year":"2013"},{"issue":"2","key":"key2020012215045494800_ref005","article-title":"Implementing business process management","volume":"4","year":"2014","journal-title":"Business Excellence and Management"},{"key":"key2020012215045494800_ref039","first-page":"3","article-title":"Process management and success factor analysis of management information system of budget accounting of local treasuries","year":"2012","journal-title":"International Journal Management Information System"},{"issue":"1","key":"key2020012215045494800_ref031","first-page":"45","article-title":"Proposed business process improvement model with integrated customer experience management","volume":"21","year":"2010","journal-title":"South African Journal of Industrial Engineering"},{"issue":"1","key":"key2020012215045494800_ref006","doi-asserted-by":"crossref","first-page":"243","DOI":"10.1080\/1331677X.2015.1041776","article-title":"Critical success factors for different stages of business process management adoption \u2013 a case study","volume":"28","year":"2015","journal-title":"Economic Research-Ekonomska Istra\u017eivanja"},{"key":"key2020012215045494800_ref007","article-title":"Metodologia de gest\u00e3o por processos","year":"2007"},{"issue":"2","key":"key2020012215045494800_ref004","first-page":"1988","article-title":"BPM: um estudo de caso dos fatores cr\u00edticos de sucesso Edgard Monforte Merlo","volume":"7","year":"2013"},{"issue":"2","key":"key2020012215045494800_ref033","first-page":"106","article-title":"BPM: um estudo de caso dos fatores cr\u00edticos de sucesso","volume":"7","year":"2013","journal-title":"Journal of Globalization, Competitiveness & Governability"},{"issue":"1","key":"key2020012215045494800_ref032","doi-asserted-by":"crossref","first-page":"29","DOI":"10.1590\/S0104-530X2000000100003","article-title":"Proposta de um modelo conceitual para o desdobramento de melhorias estrat\u00e9gicas","volume":"7","year":"2000","journal-title":"Gest\u00e3o & Produ\u00e7\u00e3o"},{"issue":"16","key":"key2020012215045494800_ref034","first-page":"15","article-title":"Evaluating phase level for critical success factors of BPM-system implementation: a case study in a Saudi government organization","volume":"17","year":"2013","journal-title":"Training"},{"key":"key2020012215045494800_ref008","volume-title":"Estat\u00edstica Aplicada \u00c0 Administra\u00e7\u00e3o E Economia","year":"2014"},{"key":"key2020012215045494800_ref009","volume-title":"Reengenharia Revolucionando a Empresa","year":"1998"},{"issue":"1","key":"key2020012215045494800_ref010","doi-asserted-by":"crossref","first-page":"173","DOI":"10.1108\/BPMJ-03-2015-0031","article-title":"How to go from strategy to results? Institutionalising BPM governance within organisations","volume":"22","year":"2016","journal-title":"Business Process Management Journal"},{"issue":"1","key":"key2020012215045494800_ref011","first-page":"18","article-title":"Business process Management implementation and adoption in SMEs: inhibiting factors for Iranian e-retail industry","volume":"23","year":"2012","journal-title":"Journal of Knowledge and Process Management"},{"key":"key2020012215045494800_ref035","unstructured":"Latini, F.H. (2015), \u201cIdentifica\u00e7\u00e3o de fatores cr\u00edticos de sucesso na ado\u00e7\u00e3o de bpm p\u00f3s-implanta\u00e7\u00e3o de ERP: estudo de casos m\u00faltiplos\u201d, Belo Horizonte, 2015.120 f. Disserta\u00e7\u00e3o (Mestrado acad\u00eamico em Administra\u00e7\u00e3o) Pontif\u00edcia Universidade Cat\u00f3lica de Minas Gerais e Funda\u00e7\u00e3o Dom Cabral, Dispon\u00edvel em: Acesso em 02 ago 2016."},{"issue":"5","key":"key2020012215045494800_ref012","doi-asserted-by":"crossref","first-page":"642","DOI":"10.1108\/BPMJ-04-2013-0050","article-title":"Business process management system and activities: two integrative definitions to build an operational body of knowledge","volume":"20","year":"2014","journal-title":"Business Process Management Journal"},{"key":"key2020012215045494800_ref013","article-title":"The keys to BPM project success","year":"2006"},{"issue":"3","key":"key2020012215045494800_ref014","doi-asserted-by":"crossref","first-page":"111","DOI":"10.1002\/kpm.1388","article-title":"Business process management-are you ready for the future?","volume":"19","year":"2012","journal-title":"Knowledge and Process Management"},{"issue":"1","key":"key2020012215045494800_ref015","first-page":"13","article-title":"BPM: gerenciando processos de neg\u00f3cios e impactos humanos","volume":"4","year":"2010","journal-title":"Revista de Inform\u00e1tica Aplicada"},{"key":"key2020012215045494800_ref016","unstructured":"Morandi, M.I.W.M. and Camargo, L.F.R. (2015), \u201cSystematic literature review\u201d, in Dresch, A., Lacerda, D.P. and Antunes J\u00fanior, J.A.V. (Eds), Disegn Science Research: A Method for Science and Technology Advancement, 1st ed., Springer, London, pp. 129-158."},{"key":"key2020012215045494800_ref017","article-title":"Fatores cr\u00edticos de implementa\u00e7\u00e3o da metodologia business process management (BPM): Estudo de Caso No Sistema de Cr\u00e9dito Cooperativo Sicredi","year":"2014"},{"issue":"5","key":"key2020012215045494800_ref036","doi-asserted-by":"crossref","first-page":"694","DOI":"10.1108\/14637150810903066","article-title":"Process management tasks: a conceptual and practical view","volume":"14","year":"2008","journal-title":"Business Process Management Journal"},{"issue":"1","key":"key2020012215045494800_ref018","first-page":"31","article-title":"A context dependent implementation method for business process management systems","volume":"9","year":"2009","journal-title":"Communications of the IIMA"},{"issue":"3","key":"key2020012215045494800_ref019","doi-asserted-by":"crossref","first-page":"492","DOI":"10.1108\/14637151011049467","article-title":"Surveying the critical success factors of BPM-systems implementation","volume":"16","year":"2010","journal-title":"Business Process Management Journal"},{"issue":"2","key":"key2020012215045494800_ref020","first-page":"81","article-title":"Chief executives define their own data needs","volume":"57","year":"1979","journal-title":"Harvard Business Review"},{"key":"key2020012215045494800_ref021","doi-asserted-by":"crossref","unstructured":"Roeser, T. and Kern, E.-M. (2014), \u201cSurveys in business process management \u2013 a literature review\u201d, available at: https:\/\/doi.org\/10.1108\/MBE-09-2016-0047 (accessed March 1, 2017).","DOI":"10.1108\/MBE-09-2016-0047"},{"key":"key2020012215045494800_ref022","volume-title":"Melhores Desempenhos Das Empresas","year":"1994"},{"issue":"1","key":"key2020012215045494800_ref023","first-page":"1","article-title":"An\u00e1lise de fatores cr\u00edticos de sucesso da gest\u00e3o de processos de neg\u00f3cio em organiza\u00e7\u00f5es p\u00fablicas","volume":"11","year":"2012","journal-title":"Revista Eletr\u00f4nica de Sistemas de Informa\u00e7\u00e3o"},{"issue":"3","key":"key2020012215045494800_ref038","first-page":"106","article-title":"Cultura organizacional, estrutura organizacional e gest\u00e3o de pessoas como bases para uma gest\u00e3o orientada por processos e seus impactos no desempenho organizacional","volume":"11","year":"2014","journal-title":"BBR-Brazilian Business Review"},{"key":"key2020012215045494800_ref025","doi-asserted-by":"crossref","first-page":"48","DOI":"10.1016\/j.ijinfomgt.2012.05.011","article-title":"Increasing process orientation with business process management: critical practices","volume":"33","year":"2013","journal-title":"International Journal of Information Management"},{"issue":"2","key":"key2020012215045494800_ref026","doi-asserted-by":"crossref","first-page":"425","DOI":"10.1108\/BPMJ-02-2017-0023","article-title":"Propositions on the interaction of organizational culture with other factors in the context of BPM adoption","volume":"24","year":"2018","journal-title":"Business Process Management Journal"},{"issue":"2","key":"key2020012215045494800_ref027","doi-asserted-by":"crossref","first-page":"125","DOI":"10.1016\/j.ijinfomgt.2009.07.003","article-title":"The critical success factors of business process management","volume":"30","year":"2010","journal-title":"International Journal of Information Management"},{"issue":"2","key":"key2020012215045494800_ref028","doi-asserted-by":"crossref","first-page":"293","DOI":"10.1108\/BPMJ-03-2016-0045","article-title":"Towards mode 2 knowledge production: analysis and proposal of a framework for research in business processes","volume":"23","year":"2017","journal-title":"Business Process Management Journal"},{"issue":"4","key":"key2020012215045494800_ref029","doi-asserted-by":"crossref","first-page":"207","DOI":"10.1007\/s11576-014-0420-8","article-title":"Business process management","volume":"56","year":"2014","journal-title":"WIRTSCHAFTSINFORMATIK"},{"key":"key2020012215045494800_ref030","doi-asserted-by":"crossref","unstructured":"Willaert, P., Bergh, J., Willems, J. and Deschoolmeester, D. (2007), \u201cThe process-oriented organisation: a holistic view developing a framework for business process orientation maturity\u201d, in Alonso, G., Dadam, P. and Rosemann, M. (Eds), Business Process Management, Springer, Berlin, pp. 1-15.","DOI":"10.1007\/978-3-540-75183-0_1"}],"container-title":["Business Process Management Journal"],"original-title":[],"language":"en","link":[{"URL":"https:\/\/www.emerald.com\/insight\/content\/doi\/10.1108\/BPMJ-09-2018-0272\/full\/xml","content-type":"application\/xml","content-version":"vor","intended-application":"text-mining"},{"URL":"https:\/\/www.emerald.com\/insight\/content\/doi\/10.1108\/BPMJ-09-2018-0272\/full\/html","content-type":"unspecified","content-version":"vor","intended-application":"similarity-checking"}],"deposited":{"date-parts":[[2025,7,24]],"date-time":"2025-07-24T23:16:02Z","timestamp":1753398962000},"score":1,"resource":{"primary":{"URL":"http:\/\/www.emerald.com\/bpmj\/article\/26\/1\/239-256\/256492"}},"subtitle":[],"short-title":[],"issued":{"date-parts":[[2019,8,12]]},"references-count":36,"journal-issue":{"issue":"1","published-print":{"date-parts":[[2019,8,12]]}},"alternative-id":["10.1108\/BPMJ-09-2018-0272"],"URL":"https:\/\/doi.org\/10.1108\/bpmj-09-2018-0272","relation":{},"ISSN":["1463-7154"],"issn-type":[{"value":"1463-7154","type":"print"}],"subject":[],"published":{"date-parts":[[2019,8,12]]}}}