{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2026,3,6]],"date-time":"2026-03-06T12:00:40Z","timestamp":1772798440893,"version":"3.50.1"},"reference-count":43,"publisher":"Emerald","issue":"3","license":[{"start":{"date-parts":[[2020,11,23]],"date-time":"2020-11-23T00:00:00Z","timestamp":1606089600000},"content-version":"tdm","delay-in-days":0,"URL":"https:\/\/www.emerald.com\/insight\/site-policies"}],"content-domain":{"domain":[],"crossmark-restriction":false},"short-container-title":["BPMJ"],"published-print":{"date-parts":[[2021,5,17]]},"abstract":"<jats:sec><jats:title content-type=\"abstract-subheading\">Purpose<\/jats:title><jats:p>Due to the difficulties organisations face in implementing process improvement initiatives (PIIs), this research explores how visualisation and standardisation of business processes help organisations achieve PIIs to improve organisational performance.<\/jats:p><\/jats:sec><jats:sec><jats:title content-type=\"abstract-subheading\">Design\/methodology\/approach<\/jats:title><jats:p>A multi-staged case study strategy that analyse qualitative data and performs a process modelling analysis of quantitative data.<\/jats:p><\/jats:sec><jats:sec><jats:title content-type=\"abstract-subheading\">Findings<\/jats:title><jats:p>The paper makes two main contributions to existing knowledge. Firstly, it explains how taking the visualised and standardised methods on PIIs can reduce service delivery times and enhance organisational performance. Secondly, it demonstrates how adopting these dual methods offers a better chance of increasing organisational performance than using only a single method.<\/jats:p><\/jats:sec><jats:sec><jats:title content-type=\"abstract-subheading\">Research limitations\/implications<\/jats:title><jats:p>Although the paper considers the flexibility in the standardisation of business processes as it gives scope for innovation and creativity on the part of the process, it did not consider if flexibility is possible without breaking the standardised working way. Hence, future research can consider this. Also, future research can hypothesise the BPM model and test for statistical generalisability.<\/jats:p><\/jats:sec><jats:sec><jats:title content-type=\"abstract-subheading\">Originality\/value<\/jats:title><jats:p>The research offers new insight into how and when both visualisation and standardisation of PIIs can benefit organisations.<\/jats:p><\/jats:sec>","DOI":"10.1108\/bpmj-10-2020-0474","type":"journal-article","created":{"date-parts":[[2020,12,2]],"date-time":"2020-12-02T00:41:50Z","timestamp":1606869710000},"page":"965-986","source":"Crossref","is-referenced-by-count":10,"title":["Implementing process improvement initiative: the role of visualisation and standardisation methods"],"prefix":"10.1108","volume":"27","author":[{"given":"Mumin","family":"Abubakre","sequence":"first","affiliation":[]},{"given":"Amjad","family":"Fayoumi","sequence":"additional","affiliation":[]},{"given":"Ismail","family":"Eleburuike","sequence":"additional","affiliation":[]}],"member":"140","published-online":{"date-parts":[[2020,11,23]]},"reference":[{"issue":"2","key":"key2021051508393661800_ref001","doi-asserted-by":"crossref","first-page":"137","DOI":"10.1016\/j.accinf.2005.10.004","article-title":"Continuous monitoring of business process controls: a pilot implementation of a continuous auditing system at siemens","volume":"7","year":"2006","journal-title":"International Journal of Accounting Information Systems"},{"issue":"6","key":"key2021051508393661800_ref002","doi-asserted-by":"crossref","first-page":"444","DOI":"10.1016\/j.jom.2009.02.002","article-title":"Dynamic capabilities through continuous improvement infrastructure","volume":"27","year":"2009","journal-title":"Journal of Operations Management"},{"issue":"7-8","key":"key2021051508393661800_ref003","doi-asserted-by":"crossref","first-page":"918","DOI":"10.1080\/14783363.2013.791105","article-title":"An advanced insight into managing business processes in practice","volume":"24","year":"2013","journal-title":"Total Quality Management Business Excellence"},{"issue":"2","key":"key2021051508393661800_ref004","doi-asserted-by":"crossref","first-page":"113","DOI":"10.1080\/10580530801941504","article-title":"Critical success factors in business performance management - striving for success","volume":"25","year":"2008","journal-title":"Information System Management"},{"issue":"3","key":"key2021051508393661800_ref005","doi-asserted-by":"crossref","first-page":"220","DOI":"10.1287\/orsc.1.3.220","article-title":"Images of imaging: notes on doing longitudinal field work","volume":"1","year":"1990","journal-title":"Organization Science"},{"key":"key2021051508393661800_ref006","first-page":"88","article-title":"View-based process visualization","year":"2007"},{"issue":"1","key":"key2021051508393661800_ref007","doi-asserted-by":"crossref","first-page":"70","DOI":"10.1108\/14637150710721131","article-title":"Business process modelling using diagrammatic and tabular techniques","volume":"13","year":"2007","journal-title":"Business Process Management Journal"},{"issue":"4","key":"key2021051508393661800_ref008","doi-asserted-by":"crossref","first-page":"717","DOI":"10.1007\/s10796-015-9554-5","article-title":"Properties that influence business process management maturity and its effect on organizational performance","volume":"18","year":"2016","journal-title":"Information Systems Frontiers"},{"issue":"4","key":"key2021051508393661800_ref009","doi-asserted-by":"crossref","first-page":"639","DOI":"10.1108\/14637151111149465","article-title":"Understanding the determinants of business process modelling in organisations","volume":"17","year":"2011","journal-title":"Business Process Management Journal"},{"key":"key2021051508393661800_ref010","doi-asserted-by":"crossref","first-page":"174","DOI":"10.1016\/j.eswa.2016.04.019","article-title":"Conceptual modeling for the design of intelligent and emergent information systems","volume":"59","year":"2016","journal-title":"Expert Systems with Applications"},{"issue":"1","key":"key2021051508393661800_ref011","doi-asserted-by":"crossref","first-page":"41","DOI":"10.1007\/s12599-016-0460-2","article-title":"Comprehension of procedural visual business process models","volume":"59","year":"2017","journal-title":"Business and Information Systems Engineering"},{"key":"key2021051508393661800_ref012","unstructured":"Graves, T. 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