{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2025,8,2]],"date-time":"2025-08-02T17:47:49Z","timestamp":1754156869174,"version":"3.41.2"},"reference-count":54,"publisher":"Emerald","issue":"3","license":[{"start":{"date-parts":[[2022,4,25]],"date-time":"2022-04-25T00:00:00Z","timestamp":1650844800000},"content-version":"tdm","delay-in-days":0,"URL":"https:\/\/www.emerald.com\/insight\/site-policies"}],"content-domain":{"domain":[],"crossmark-restriction":false},"short-container-title":["BPMJ"],"published-print":{"date-parts":[[2022,5,20]]},"abstract":"<jats:sec><jats:title content-type=\"abstract-subheading\">Purpose<\/jats:title><jats:p>Many organizations struggle to achieve their desired levels of business process flexibility and support. However, these two capabilities conflict with each other and different tradeoffs have to be made. In this paper, the authors analyze different process conceptualizations and discuss their implications. The authors argue that the conceptualizations people adopt to think (conceptualize) about business processes affect the way they model them, which in turn result in different flexibility-support tradeoffs.<\/jats:p><\/jats:sec><jats:sec><jats:title content-type=\"abstract-subheading\">Design\/methodology\/approach<\/jats:title><jats:p>A set of properties is proposed to compare process conceptualizations: dominant concept, contract, and existential and representational properties. Using these properties, several process conceptualizations are analyzed and integrated in a comparison chart, which highlights different flexibility-support tradeoffs. The storytelling method is adopted to support the analytic process.<\/jats:p><\/jats:sec><jats:sec><jats:title content-type=\"abstract-subheading\">Findings<\/jats:title><jats:p>The authors show how different process conceptualizations result in different flexibility-support tradeoffs. The authors suggest that we need to intervene on a set of properties of process conceptualizations to achieve different flexibility-support tradeoffs.<\/jats:p><\/jats:sec><jats:sec><jats:title content-type=\"abstract-subheading\">Research limitations\/implications<\/jats:title><jats:p>This research contributes to understanding the relationships between process conceptualizations, process modeling, and the flexibility-support tradeoff. A comparison chart helps organizations analyze their desired levels of flexibility and support using a set of properties.<\/jats:p><\/jats:sec><jats:sec><jats:title content-type=\"abstract-subheading\">Originality\/value<\/jats:title><jats:p>The extent of covered viewpoints makes this study unique in the process management field. Such effort provides a contribution towards a more multidisciplinary discussion of process models, which integrates different process conceptualizations.<\/jats:p><\/jats:sec>","DOI":"10.1108\/bpmj-10-2021-0677","type":"journal-article","created":{"date-parts":[[2022,4,22]],"date-time":"2022-04-22T03:54:14Z","timestamp":1650599654000},"page":"856-875","source":"Crossref","is-referenced-by-count":4,"title":["Business process conceptualizations and the flexibility-support tradeoff"],"prefix":"10.1108","volume":"28","author":[{"ORCID":"https:\/\/orcid.org\/0000-0002-5411-8798","authenticated-orcid":false,"given":"Pedro","family":"Antunes","sequence":"first","affiliation":[]},{"ORCID":"https:\/\/orcid.org\/0000-0002-4284-7467","authenticated-orcid":false,"given":"Mary","family":"Tate","sequence":"additional","affiliation":[]}],"member":"140","published-online":{"date-parts":[[2022,4,25]]},"reference":[{"issue":"3","key":"key2022081609295947500_ref001","doi-asserted-by":"crossref","first-page":"189","DOI":"10.1016\/j.jsis.2015.08.003","article-title":"The tension between business process modelling and flexibility: Revealing multiple dimensions with a sociomaterial approach","volume":"24","year":"2015","journal-title":"The Journal of Strategic Information Systems"},{"key":"key2022081609295947500_ref002","doi-asserted-by":"crossref","first-page":"101505","DOI":"10.1016\/j.is.2020.101505","article-title":"On the declarative paradigm in hybrid business process representations: a conceptual framework and a systematic literature study","volume":"91","year":"2020","journal-title":"Information Systems"},{"issue":"3","key":"key2022081609295947500_ref003","doi-asserted-by":"crossref","first-page":"383","DOI":"10.1109\/TSMCC.2010.2062504","article-title":"BPM and Exception handling: focus on organizational Resilience","volume":"41","year":"2011","journal-title":"IEEE Transactions on System, Man, and Cybernetics Part C: Applications and Reviews"},{"issue":"2","key":"key2022081609295947500_ref004","doi-asserted-by":"crossref","first-page":"1241","DOI":"10.1016\/j.eswa.2010.05.017","article-title":"Resilient business process management: framework and Services","volume":"38","year":"2011","journal-title":"Expert Systems with Applications"},{"issue":"6","key":"key2022081609295947500_ref005","doi-asserted-by":"crossref","first-page":"1466","DOI":"10.1016\/j.jnca.2013.03.014","article-title":"An end-user approach to business process modeling","volume":"36","year":"2013","journal-title":"Journal of Network and Computer Applications"},{"key":"key2022081609295947500_ref006","first-page":"1179","article-title":"Eliciting process knowledge through process stories","volume":"22","year":"2019","journal-title":"Information Systems Frontiers"},{"key":"key2022081609295947500_ref007","first-page":"79","article-title":"Business process management for knowledge work: considerations on current needs, basic concepts and models","volume-title":"Novel Methods and Technologies for Enterprise Information Systems, LNISO","year":"2014"},{"issue":"4","key":"key2022081609295947500_ref008","doi-asserted-by":"crossref","first-page":"191","DOI":"10.1007\/s12599-014-0335-3","article-title":"Exploring the Interplay of the design and emergence of business processes as organizational routines","volume":"6","year":"2014","journal-title":"Business and Information Systems Engineering"},{"issue":"2","key":"key2022081609295947500_ref009","doi-asserted-by":"crossref","first-page":"99","DOI":"10.1108\/14637150010321277","article-title":"Approaches to business process analysis: a review","volume":"6","year":"2000","journal-title":"Business Process Management Journal"},{"issue":"2","key":"key2022081609295947500_ref010","doi-asserted-by":"crossref","first-page":"343","DOI":"10.1007\/s10796-016-9678-2","article-title":"Business process flexibility. 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