{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2026,3,16]],"date-time":"2026-03-16T21:30:32Z","timestamp":1773696632907,"version":"3.50.1"},"reference-count":137,"publisher":"Emerald","issue":"1","license":[{"start":{"date-parts":[[2018,2,2]],"date-time":"2018-02-02T00:00:00Z","timestamp":1517529600000},"content-version":"tdm","delay-in-days":0,"URL":"https:\/\/www.emerald.com\/insight\/site-policies"}],"content-domain":{"domain":[],"crossmark-restriction":false},"short-container-title":["BPMJ"],"published-print":{"date-parts":[[2018,2,2]]},"abstract":"<jats:sec><jats:title content-type=\"abstract-subheading\">Purpose<\/jats:title><jats:p>The purpose of this paper is to answer two research questions: what are the ERP resources and organizational complementary resources (OCRs) required to achieve each group of benefits? And on the basis of its resources, when should an organization invest more in ERP resources and\/or OCRs so that the potential value of its ERP is realised?<\/jats:p><\/jats:sec><jats:sec><jats:title content-type=\"abstract-subheading\">Design\/methodology\/approach<\/jats:title><jats:p>Studying 12 organizations in different countries and validating the results with 8 consultants.<\/jats:p><\/jats:sec><jats:sec><jats:title content-type=\"abstract-subheading\">Findings<\/jats:title><jats:p>ERP benefits realization capability framework is developed; it shows that each group of benefits requires ERP resources (classified into features, attached technologies and information technology department competences) and OCRs (classified into practices, attitudes, culture, skills and organizational characteristics) and that leaping ahead to gain innovation benefits before being mature enough in realising a firm\u2019s planning and automation capabilities could be a waste of time and effort.<\/jats:p><\/jats:sec><jats:sec><jats:title content-type=\"abstract-subheading\">Research limitations\/implications<\/jats:title><jats:p>It is qualitative study. It needs to be backed by quantitative studies to test the results.<\/jats:p><\/jats:sec><jats:sec><jats:title content-type=\"abstract-subheading\">Practical implications<\/jats:title><jats:p>Although the \u201c<jats:italic>P<\/jats:italic>\u201d in ERP stands for planning, many academics and practitioners still believe that ERP applies to automation only. This research spotlights that the ability to invest in ERP can increase the innovation and planning capabilities of the organization only if it is extended and grown at the right time and if it is supported by OCRs. It is not cost effective to push an organization to achieve all the benefits at the same time; rather, it is clear that an organization would not be able to enjoy a higher level of benefits until it achieves a significant number of lower-level benefits. Thus, investing in higher-level benefit assets directly after an ERP implementation, when there are no organizational capabilities available to use these assets, could be inefficient. Moreover, it could be stressful to users when they see plenty of new ERP resources without the ability to use them. Although it could be of slight benefit to introduce, for example, business intelligence to employees in the \u201cstabilizing period\u201d (Badewi<jats:italic>et al.<\/jats:italic>, 2013), from the financial perspective, it is a waste of money since the benefits would not be realised as expected. Therefore, orchestrating ERP assets with the development of organizational capabilities is important for achieving the greatest effectiveness and efficiency of the resources available to the organization. This research can be used as a benchmark for designing the various blueprints required to achieve different groups of benefits from ERP investments.<\/jats:p><\/jats:sec><jats:sec><jats:title content-type=\"abstract-subheading\">Originality\/value<\/jats:title><jats:p>This research addresses two novel questions:<jats:italic>RQ1<\/jats:italic>: what are the ERP resources and OCRs required to achieve the different kinds of ERP benefits?<jats:italic>RQ2<\/jats:italic>: when, and on what basis, should an organization deploy more resources to leverage the ERP business value?<\/jats:p><\/jats:sec>","DOI":"10.1108\/bpmj-11-2015-0162","type":"journal-article","created":{"date-parts":[[2017,12,11]],"date-time":"2017-12-11T07:09:48Z","timestamp":1512976188000},"page":"266-294","source":"Crossref","is-referenced-by-count":27,"title":["ERP benefits capability framework: orchestration theory perspective"],"prefix":"10.1108","volume":"24","author":[{"ORCID":"https:\/\/orcid.org\/0000-0002-8343-4167","authenticated-orcid":false,"given":"Amgad","family":"Badewi","sequence":"first","affiliation":[],"role":[{"role":"author","vocabulary":"crossref"}]},{"given":"Essam","family":"Shehab","sequence":"additional","affiliation":[],"role":[{"role":"author","vocabulary":"crossref"}]},{"given":"Jing","family":"Zeng","sequence":"additional","affiliation":[],"role":[{"role":"author","vocabulary":"crossref"}]},{"given":"Mostafa","family":"Mohamad","sequence":"additional","affiliation":[],"role":[{"role":"author","vocabulary":"crossref"}]}],"member":"140","reference":[{"issue":"3","key":"key2020093023244906500_ref001","doi-asserted-by":"crossref","first-page":"252","DOI":"10.1080\/10580530.2015.1044347","article-title":"The impact of the interaction between context variables and enterprise resource planning systems on organizational performance: a case study from a transition economy","volume":"32","year":"2015","journal-title":"Information Systems Management"},{"issue":"1","key":"key2020093023244906500_ref002","doi-asserted-by":"crossref","first-page":"33","DOI":"10.1002\/smj.4250140105","article-title":"Strategic assets and organizational rent","volume":"14","year":"1993","journal-title":"Strategic Management Journal"},{"issue":"9","key":"key2020093023244906500_ref003","doi-asserted-by":"crossref","first-page":"1359","DOI":"10.1287\/mnsc.1060.0542","article-title":"Value implications of investments in information technology","volume":"52","year":"2006","journal-title":"Management Science"},{"issue":"2","key":"key2020093023244906500_ref004","first-page":"473","article-title":"Support structures and their impacts on employee outcomes: a longitudinal field study of an enterprise system implementation","volume":"39","year":"2015","journal-title":"MIS Quarterly"},{"issue":"5","key":"key2020093023244906500_ref005","doi-asserted-by":"crossref","first-page":"763","DOI":"10.1287\/orsc.1070.0306","article-title":"IT assets, organizational capabilities, and firm performance: How resource allocations and organizational differences explain performance variation","volume":"18","year":"2007","journal-title":"Organization Science"},{"issue":"2","key":"key2020093023244906500_ref006","doi-asserted-by":"crossref","first-page":"217","DOI":"10.1080\/14697011003795685","article-title":"Exploring business transformation: the challenges of developing a benefits realization capability","volume":"10","year":"2010","journal-title":"Journal of Change Management"},{"issue":"4","key":"key2020093023244906500_ref007","doi-asserted-by":"crossref","first-page":"352","DOI":"10.1057\/ejis.2008.33","article-title":"Improving the impact of IT development projects: the benefits realization capability model","volume":"17","year":"2008","journal-title":"European Journal of Information Systems"},{"issue":"4","key":"key2020093023244906500_ref008","doi-asserted-by":"crossref","first-page":"326","DOI":"10.1016\/j.ijinfomgt.2012.05.006","article-title":"Exploring IT-enabled innovation: a new paradigm?","volume":"32","year":"2012","journal-title":"International Journal of Information Management"},{"issue":"3","key":"key2020093023244906500_ref009","doi-asserted-by":"crossref","first-page":"133","DOI":"10.1057\/palgrave.jit.2000136","article-title":"Information systems in developing countries: a critical research review","volume":"23","year":"2008","journal-title":"Journal of Information Technology"},{"issue":"7","key":"key2020093023244906500_ref010","first-page":"310","article-title":"Benefits management in office fit-out projects","volume":"26","year":"2008","journal-title":"Facilities"},{"key":"key2020093023244906500_ref011","volume-title":"Project Management, Benefits Management, and Information Business Success","year":"2014"},{"key":"key2020093023244906500_ref012","doi-asserted-by":"crossref","unstructured":"Badewi, A. (2015), \u201cProject management, benefits management, and program management\u201d, in Barclay, C. and Osei-Bryson, K. (Eds), Strategic Project Management: Contemporary Issues & Strategies for Developing Economies, 1st ed., CRC Press, Taylor & Francis Group, pp. 85-104.","DOI":"10.1201\/b18986-8"},{"issue":"4","key":"key2020093023244906500_ref013","doi-asserted-by":"crossref","first-page":"761","DOI":"10.1016\/j.ijproman.2015.05.005","article-title":"The impact of project management (PM) and benefits management (BM) practices on project success: towards developing a project benefits governance framework","volume":"34","year":"2016","journal-title":"International Journal of Project Management"},{"key":"key2020093023244906500_ref014","first-page":"207","article-title":"Cost, benefit and financial risk (CoBeFR) of ERP implementation","year":"2013"},{"issue":"3","key":"key2020093023244906500_ref015","doi-asserted-by":"crossref","first-page":"412","DOI":"10.1016\/j.ijproman.2015.12.002","article-title":"The impact of organizational project benefits management governance on ERP project success: neo-institutional theory perspective","volume":"34","year":"2016","journal-title":"International Journal of Project Management"},{"key":"key2020093023244906500_ref016","first-page":"225","article-title":"Benefit realisation modelling for ERP systems using system dynamics","year":"2013"},{"issue":"2","key":"key2020093023244906500_ref017","doi-asserted-by":"crossref","first-page":"142","DOI":"10.1057\/palgrave.ejis.3000453","article-title":"Modeling use of enterprise resource planning systems: a path analytic study","volume":"12","year":"2003","journal-title":"European Journal of Information Systems"},{"issue":"2","key":"key2020093023244906500_ref018","doi-asserted-by":"crossref","first-page":"103","DOI":"10.1016\/j.jsis.2012.05.001","article-title":"Strategizing information systems-enabled organizational transformation: a transdisciplinary review and new directions","volume":"21","year":"2012","journal-title":"The Journal of Strategic Information Systems"},{"issue":"3","key":"key2020093023244906500_ref019","doi-asserted-by":"crossref","first-page":"341","DOI":"10.1016\/j.ijproman.2011.08.007","article-title":"Benefits realisation management: panacea or false dawn?","volume":"30","year":"2012","journal-title":"International Journal of Project Management"},{"issue":"3","key":"key2020093023244906500_ref020","doi-asserted-by":"crossref","first-page":"223","DOI":"10.1002\/(SICI)1097-0266(199903)20:3<223::AID-SMJ14>3.0.CO;2-M","article-title":"Toward a contingent resource-based theory: the impact of information asymmetry on the value of capabilities in veterinary medicine","volume":"20","year":"1999","journal-title":"Strategic Management Journal"},{"issue":"3","key":"key2020093023244906500_ref021","first-page":"632","article-title":"From use to effective use: a representation theory perspective","volume":"24","year":"2012","journal-title":"Information Systems Research"},{"key":"key2020093023244906500_ref022","article-title":"IT doesn\u2019t matter","year":"2003","journal-title":"Harvard Business Review"},{"issue":"3","key":"key2020093023244906500_ref023","doi-asserted-by":"crossref","first-page":"360","DOI":"10.1002\/smj.2217","article-title":"Resource orchestration in practice: CEO emphasis on SHRM, commitment-based HR systems, and firm performance","volume":"36","year":"2015","journal-title":"Strategic Management Journal"},{"issue":"1","key":"key2020093023244906500_ref024","doi-asserted-by":"crossref","first-page":"305","DOI":"10.25300\/MISQ\/2014\/38.1.14","article-title":"Information technology capability and firm performance: contradictory findings and their possible causes","volume":"38","year":"2014","journal-title":"MIS Quarterly"},{"issue":"21","key":"key2020093023244906500_ref025","first-page":"250","article-title":"IT capability and organizational performance: the roles of business process agility and environmental factors","volume":"3","year":"2013","journal-title":"European Journal of Information Systems"},{"issue":"1","key":"key2020093023244906500_ref026","doi-asserted-by":"crossref","first-page":"149","DOI":"10.1016\/j.dss.2008.06.003","article-title":"The implementation factors that influence the ERP (enterprise resource planning) benefits","volume":"46","year":"2008","journal-title":"Decision Support Systems"},{"issue":"2","key":"key2020093023244906500_ref027","doi-asserted-by":"crossref","first-page":"200","DOI":"10.1016\/j.im.2014.08.006","article-title":"Developing focal capabilities for e-commerce adoption: a resource orchestration perspective","volume":"52","year":"2015","journal-title":"Information & Management"},{"key":"key2020093023244906500_ref028","volume-title":"Mission Critical: Realizing the Promise of Enterprise Systems","year":"2000"},{"issue":"1","key":"key2020093023244906500_ref029","doi-asserted-by":"crossref","first-page":"16","DOI":"10.1108\/14637150410518301","article-title":"Enterprise systems and ongoing process change","volume":"10","year":"2004","journal-title":"Business Process Management Journal"},{"key":"key2020093023244906500_ref030","doi-asserted-by":"crossref","first-page":"246","DOI":"10.1016\/j.ijpe.2015.05.037","article-title":"Examining the process R&D investment-performance chain in supply chain operations: the effect of centralization","volume":"167","year":"2015","journal-title":"International Journal of Production Economics"},{"key":"key2020093023244906500_ref031","first-page":"332","article-title":"The impact of implementation process on the perception of enterprise resource planning success","volume-title":"Business Process Management Journal","year":"2015"},{"issue":"1","key":"key2020093023244906500_ref032","doi-asserted-by":"crossref","first-page":"1","DOI":"10.1145\/641865.641866","article-title":"Information technology and economic performance: a critical review of the empirical evidence","volume":"35","year":"2003","journal-title":"ACM Computing Surveys"},{"issue":"3","key":"key2020093023244906500_ref033","doi-asserted-by":"crossref","first-page":"238","DOI":"10.1016\/j.accinf.2006.07.001","article-title":"Analysts\u2019 forecasts and investments in information technology","volume":"7","year":"2006","journal-title":"International Journal of Accounting Information Systems"},{"issue":"4","key":"key2020093023244906500_ref034","doi-asserted-by":"crossref","first-page":"9","DOI":"10.1080\/07421222.2003.11045748","article-title":"The DeLone and McLean model of information systems success: a ten-year update","volume":"19","year":"2003","journal-title":"Journal of Management Information Systems"},{"issue":"6","key":"key2020093023244906500_ref035","doi-asserted-by":"crossref","first-page":"919","DOI":"10.1108\/14637151111182693","article-title":"Examining ERP implementation success from a project environment perspective","volume":"17","year":"2011","journal-title":"Business Process Management Journal"},{"issue":"6","key":"key2020093023244906500_ref036","doi-asserted-by":"crossref","first-page":"911","DOI":"10.1108\/00251741111143603","article-title":"The influence of organizational factors on successful ERP implementation","volume":"49","year":"2011","journal-title":"Management Decision"},{"issue":"1","key":"key2020093023244906500_ref037","first-page":"1","article-title":"Factors affecting the successful realisation of benefits from systems development projects: findings from three case studies","volume":"27","year":"2011","journal-title":"Journal of Information Technology"},{"issue":"4","key":"key2020093023244906500_ref038","doi-asserted-by":"crossref","first-page":"1427","DOI":"10.1111\/1911-3846.12001","article-title":"The effect of enterprise systems implementation on the firm information environment","volume":"30","year":"2013","journal-title":"Contemporary Accounting Research"},{"key":"key2020093023244906500_ref039","doi-asserted-by":"crossref","first-page":"514","DOI":"10.2307\/2392695","article-title":"Alternative forms of fit in contingency theory","volume":"30","year":"1985","journal-title":"Administrative Science Quarterly"},{"issue":"4","key":"key2020093023244906500_ref040","doi-asserted-by":"crossref","first-page":"532","DOI":"10.5465\/amr.1989.4308385","article-title":"Building theories from case study research","volume":"14","year":"1989","journal-title":"Academy of Management Review"},{"issue":"1","key":"key2020093023244906500_ref041","doi-asserted-by":"crossref","first-page":"25","DOI":"10.5465\/amj.2007.24160888","article-title":"Theory building from cases: opportunities and challenges","volume":"50","year":"2007","journal-title":"Academy of Management Journal"},{"issue":"1\/2","key":"key2020093023244906500_ref042","doi-asserted-by":"crossref","first-page":"25","DOI":"10.1108\/17410390910922804","article-title":"A benefits realisation road-map framework for ERP usage in small and medium-sized enterprises","volume":"22","year":"2009","journal-title":"Journal of Enterprise Information Management"},{"issue":"3","key":"key2020093023244906500_ref043","doi-asserted-by":"crossref","first-page":"351","DOI":"10.1108\/02635571011030024","article-title":"ERP systems\u2019 capabilities for supply chain performance management","volume":"110","year":"2010","journal-title":"Industrial Management + Data Systems"},{"issue":"3","key":"key2020093023244906500_ref044","doi-asserted-by":"crossref","first-page":"559","DOI":"10.2307\/25148695","article-title":"What happens after ERP implementation: understanding the impact of interdependence and differentiation on plant-level outcomes","volume":"29","year":"2005","journal-title":"MIS Quarterly"},{"key":"key2020093023244906500_ref045","volume-title":"The Discovery of Grounded Theory: Strategies for Qualitative Research","year":"1967"},{"key":"key2020093023244906500_ref046","volume-title":"The Other Side of Innovation: Solving the Execution Challenge","year":"2010"},{"issue":"18\/19","key":"key2020093023244906500_ref047","first-page":"3711","article-title":"Realizing block planning concepts in make-and-pack production using MILP modelling and SAP APO\u00a9","volume":"44","year":"2006","journal-title":"International Journal of Production Research"},{"issue":"5\/6","key":"key2020093023244906500_ref048","first-page":"687","article-title":"Enterprise resource planning systems and its implications for operations function","volume":"26","year":"2006","journal-title":"Technovation"},{"key":"key2020093023244906500_ref049","first-page":"1","article-title":"Why benefits realization from ERP in SMEs doesn\u2019t Seem to Matter?","year":"2011"},{"issue":"10","key":"key2020093023244906500_ref050","doi-asserted-by":"crossref","first-page":"997","DOI":"10.1002\/smj.332","article-title":"The dynamic resource-based view: capability lifecycles","volume":"24","year":"2003","journal-title":"Strategic Management Journal"},{"key":"key2020093023244906500_ref051","volume-title":"Dynamic Capabilities: Understanding Strategic Change in Organizations","year":"2009"},{"issue":"4","key":"key2020093023244906500_ref052","doi-asserted-by":"crossref","first-page":"575","DOI":"10.1016\/j.dss.2003.07.001","article-title":"ERP plans and decision-support benefits","volume":"38","year":"2005","journal-title":"Decision Support Systems"},{"issue":"3","key":"key2020093023244906500_ref053","doi-asserted-by":"crossref","first-page":"525","DOI":"10.2307\/25148694","article-title":"A comprehensive conceptualization of post-adoptive behaviors associated with information technology enabled work systems","volume":"29","year":"2005","journal-title":"MIS Quarterly"},{"key":"key2020093023244906500_ref054","volume-title":"Managing Benefits: Optimizing the Return From Investments","author":"APMG","year":"2014","edition":"2nd ed."},{"issue":"4","key":"key2020093023244906500_ref055","doi-asserted-by":"publisher","first-page":"602","DOI":"10.2307\/2392366","article-title":"Mixing qualitative and quantitative methods: triangulation in action","volume":"24","year":"1979","journal-title":"Administrative Science Quarterly"},{"issue":"1","key":"key2020093023244906500_ref056","doi-asserted-by":"crossref","first-page":"20","DOI":"10.1016\/j.accinf.2010.02.001","article-title":"Impact of enterprise resource planning systems on management control systems and firm performance","volume":"12","year":"2011","journal-title":"International Journal of Accounting Information Systems"},{"issue":"4","key":"key2020093023244906500_ref057","doi-asserted-by":"crossref","first-page":"66","DOI":"10.4018\/irmj.2008100104","article-title":"System characteristics, perceived benefits, individual differences and use intentions: a survey of decision support tools of ERP systems","volume":"21","year":"2008","journal-title":"Information Resources Management Journal"},{"issue":"2","key":"key2020093023244906500_ref058","doi-asserted-by":"crossref","first-page":"208","DOI":"10.1016\/j.dss.2007.02.002","article-title":"Organizational culture and leadership in ERP implementation","volume":"45","year":"2008","journal-title":"Decision Support Systems"},{"issue":"1","key":"key2020093023244906500_ref059","doi-asserted-by":"crossref","first-page":"167","DOI":"10.2307\/256775","article-title":"Technology-information processing fit and the performance of R&D project groups: a test of contingency theory","volume":"37","year":"1994","journal-title":"Academy of Management Journal"},{"issue":"6","key":"key2020093023244906500_ref060","doi-asserted-by":"crossref","first-page":"625","DOI":"10.1057\/ejis.2010.39","article-title":"User resistance determinants and the psychological contract in enterprise system implementations","volume":"19","year":"2010","journal-title":"European Journal of Information Systems"},{"issue":"1","key":"key2020093023244906500_ref061","doi-asserted-by":"crossref","first-page":"23","DOI":"10.17705\/1jais.00147","article-title":"Business value of IT: an essay on expanding research directions to keep up with the times","volume":"9","year":"2008","journal-title":"Journal of the Association for Information Systems"},{"issue":"4","key":"key2020093023244906500_ref062","doi-asserted-by":"crossref","first-page":"418","DOI":"10.1016\/j.im.2007.03.004","article-title":"ERP systems adoption: an exploratory study of the organizational factors and impacts of ERP success","volume":"44","year":"2007","journal-title":"Information & Management"},{"issue":"3","key":"key2020093023244906500_ref063","doi-asserted-by":"crossref","first-page":"218","DOI":"10.1108\/17410391311325207","article-title":"Ensuring benefits realisation from ERP II: the CSF phasing model","volume":"26","year":"2013","journal-title":"Journal of Enterprise Information Management"},{"key":"key2020093023244906500_ref064","volume-title":"Naturalistic Inquiry","year":"1985"},{"issue":"3","key":"key2020093023244906500_ref065","first-page":"1","article-title":"Rapid renovation of operational capabilities by ERP implementation: lessons from four Chinese manufacturers","volume":"14","year":"2008","journal-title":"International Journal of Manufacturing Technology & Management"},{"issue":"1","key":"key2020093023244906500_ref066","doi-asserted-by":"crossref","first-page":"24","DOI":"10.1016\/j.ijinfomgt.2011.06.004","article-title":"The influence of ERP system implementation on the operational performance of an organization","volume":"32","year":"2012","journal-title":"International Journal of Information Management"},{"issue":"5","key":"key2020093023244906500_ref067","doi-asserted-by":"crossref","first-page":"387","DOI":"10.1002\/smj.158","article-title":"Toward a synthesis of the resource based and dynamic capability views of rent creation","volume":"22","year":"2001","journal-title":"Strategic Management Journal"},{"issue":"3\/4","key":"key2020093023244906500_ref068","doi-asserted-by":"crossref","first-page":"561","DOI":"10.1108\/EJM-08-2013-0411","article-title":"Show me the money: improving our understanding of how organizations generate return from technology-led marketing change","volume":"49","year":"2015","journal-title":"European Journal of Marketing"},{"issue":"2","key":"key2020093023244906500_ref069","doi-asserted-by":"crossref","first-page":"283","DOI":"10.2307\/25148636","article-title":"Review: information technology and organizational performance: an integrative model of it business value","volume":"28","year":"2004","journal-title":"MIS Quarterly"},{"key":"key2020093023244906500_ref070","volume-title":"Qualitative Data Analysis: An Expanded Sourcebook","year":"1994"},{"issue":"5","key":"key2020093023244906500_ref071","doi-asserted-by":"crossref","first-page":"821","DOI":"10.1016\/j.compind.2014.03.002","article-title":"Determinants of choice of semantic web based software as a service: an integrative framework in the context of e-procurement and ERP","volume":"65","year":"2014","journal-title":"Computers in Industry"},{"key":"key2020093023244906500_ref072","first-page":"85","year":"2002","journal-title":"Health Behavior and Health Education, Theory, Research and Practice"},{"issue":"5","key":"key2020093023244906500_ref073","doi-asserted-by":"crossref","first-page":"391","DOI":"10.1016\/j.ijinfomgt.2008.01.008","article-title":"Implications of the fit between organizational structure and ERP: a structural contingency theory perspective","volume":"28","year":"2008","journal-title":"International Journal of Information Management"},{"issue":"1","key":"key2020093023244906500_ref074","doi-asserted-by":"crossref","first-page":"17","DOI":"10.2307\/23043487","article-title":"A set of principles for conducting and evaluating critical research in information systems","volume":"35","year":"2011","journal-title":"MIS Quarterly"},{"issue":"4","key":"key2020093023244906500_ref075","doi-asserted-by":"crossref","first-page":"403","DOI":"10.1016\/j.jsis.2011.08.001","article-title":"Firm-level benefits of IT-enabled resources: a conceptual extension and an empirical assessment","volume":"20","year":"2011","journal-title":"The Journal of Strategic Information Systems"},{"issue":"1","key":"key2020093023244906500_ref076","doi-asserted-by":"crossref","first-page":"163","DOI":"10.2307\/20721419","article-title":"The formation and value of it-enabled resources: antecedents and consequences of synergistic relationships","volume":"34","year":"2010","journal-title":"MIS Quarterly"},{"issue":"1","key":"key2020093023244906500_ref077","doi-asserted-by":"crossref","first-page":"43","DOI":"10.1016\/j.accinf.2007.07.003","article-title":"Sustainability of ERPS performance outcomes: the role of post-implementation review quality","volume":"9","year":"2008","journal-title":"International Journal of Accounting Information Systems"},{"issue":"2","key":"key2020093023244906500_ref078","doi-asserted-by":"crossref","first-page":"79","DOI":"10.2308\/jis.2004.18.2.79","article-title":"Firm performance effects in relation to the implementation and use of enterprise resource planning systems","volume":"18","year":"2004","journal-title":"Journal of Information Systems"},{"issue":"1","key":"key2020093023244906500_ref079","first-page":"40","article-title":"Financial analysis of potential benefits from ERP systems adoption","volume":"2","year":"2003","journal-title":"The Journal of Business and Information Technology"},{"key":"key2020093023244906500_ref080","volume-title":"The Essence of Business Process Re-Engineering","year":"1995"},{"issue":"1","key":"key2020093023244906500_ref081","doi-asserted-by":"crossref","first-page":"1","DOI":"10.1016\/j.jsis.2014.01.002","article-title":"Information systems strategy as practice: micro strategy and strategizing for IS","volume":"23","year":"2014","journal-title":"The Journal of Strategic Information Systems"},{"issue":"3","key":"key2020093023244906500_ref082","doi-asserted-by":"crossref","first-page":"236","DOI":"10.1057\/ejis.2008.15","article-title":"Measuring information systems success: models, dimensions, measures, and interrelationships","volume":"17","year":"2008","journal-title":"European Journal of Information Systems"},{"issue":"4","key":"key2020093023244906500_ref083","doi-asserted-by":"crossref","first-page":"747","DOI":"10.2307\/25148708","article-title":"Review: IT-dependent strategic initiatives and sustained competitive advantage: a review and synthesis of the literature","volume":"29","year":"2005","journal-title":"MIS Quarterly"},{"issue":"1","key":"key2020093023244906500_ref084","doi-asserted-by":"crossref","first-page":"729","DOI":"10.1016\/j.dss.2012.08.017","article-title":"Towards business intelligence systems success: effects of maturity and culture on analytical decision making","volume":"54","year":"2012","journal-title":"Decision Support Systems"},{"issue":"4","key":"key2020093023244906500_ref085","doi-asserted-by":"crossref","first-page":"270","DOI":"10.1016\/j.jsis.2014.08.003","article-title":"How information-sharing values influence the use of information systems: an investigation in the business intelligence systems context","volume":"23","year":"2014","journal-title":"The Journal of Strategic Information Systems"},{"issue":"2","key":"key2020093023244906500_ref086","doi-asserted-by":"crossref","first-page":"395","DOI":"10.1080\/00207543.2011.645954","article-title":"Lean production and ERP systems in small- and medium-sized enterprises: ERP support for pull production","volume":"51","year":"2013","journal-title":"International Journal of Production Research"},{"issue":"2","key":"key2020093023244906500_ref087","doi-asserted-by":"crossref","first-page":"29","DOI":"10.1080\/08874417.2015.11645754","article-title":"Examining the role of organizational readiness in ERP project delivery","volume":"55","year":"2015","journal-title":"Journal of Computer Information Systems"},{"issue":"2","key":"key2020093023244906500_ref088","doi-asserted-by":"crossref","first-page":"145","DOI":"10.1287\/isre.1060.0084","article-title":"ERP investments and the market value of firms: toward an understanding of influential ERP project variables","volume":"17","year":"2006","journal-title":"Information Systems Research"},{"issue":"2","key":"key2020093023244906500_ref089","doi-asserted-by":"crossref","first-page":"81","DOI":"10.1016\/S0263-7863(97)00024-0","article-title":"Business benefits from information systems through an active benefits realisation programme","volume":"16","year":"1998","journal-title":"International Journal of Project Management"},{"issue":"7","key":"key2020093023244906500_ref090","doi-asserted-by":"crossref","first-page":"118","DOI":"10.1145\/1785414.1785448","article-title":"ERP: drilling for profit in the oil and gas industry","volume":"53","year":"2010","journal-title":"Communications of the ACM"},{"issue":"4","key":"key2020093023244906500_ref091","doi-asserted-by":"crossref","first-page":"659","DOI":"10.1111\/j.1540-5915.2010.00285.x","article-title":"Examining the impact of pre-implementation expectations on post-implementation use of enterprise systems: a longitudinal study","volume":"41","year":"2010","journal-title":"Decision Sciences"},{"issue":"1","key":"key2020093023244906500_ref092","doi-asserted-by":"crossref","first-page":"1","DOI":"10.1016\/j.im.2009.09.002","article-title":"Project preparedness and the emergence of implementation problems in ERP projects","volume":"47","year":"2010","journal-title":"Information & Management"},{"issue":"2","key":"key2020093023244906500_ref093","doi-asserted-by":"crossref","first-page":"139","DOI":"10.1057\/ejis.2012.45","article-title":"Revisiting IS business value research: what we already know, what we still need to know, and how we can get there","volume":"22","year":"2013","journal-title":"European Journal of Information Systems"},{"issue":"5","key":"key2020093023244906500_ref094","doi-asserted-by":"crossref","first-page":"283","DOI":"10.1002\/jsc.729","article-title":"Are ERP systems a source of competitive advantage?","volume":"14","year":"2005","journal-title":"Strategic Change"},{"issue":"4","key":"key2020093023244906500_ref095","doi-asserted-by":"crossref","first-page":"257","DOI":"10.1016\/j.jsis.2014.11.001","article-title":"Implications for strategic IS research of the resource-based theory of the firm: a reflection","volume":"23","year":"2014","journal-title":"The Journal of Strategic Information Systems"},{"issue":"2","key":"key2020093023244906500_ref096","doi-asserted-by":"crossref","first-page":"305","DOI":"10.2307\/20721429","article-title":"A multi-project model of key factors affecting organizational benefits from enterprise systems","volume":"34","year":"2010","journal-title":"MIS Quarterly"},{"issue":"1","key":"key2020093023244906500_ref097","doi-asserted-by":"crossref","first-page":"53","DOI":"10.1016\/j.ijproman.2014.03.011","article-title":"Benefits realisation management and its influence on project success and on the execution of business strategies","volume":"33","year":"2015","journal-title":"International Journal of Project Management"},{"key":"key2020093023244906500_ref098","first-page":"1005","article-title":"A comprehensive framework for classifying the benefits of ERP systems","year":"2000"},{"issue":"4","key":"key2020093023244906500_ref099","doi-asserted-by":"crossref","first-page":"271","DOI":"10.1046\/j.1365-2575.2002.00132.x","article-title":"Assessing and managing the benefits of enterprise systems: the business manager\u2019s perspective","volume":"12","year":"2002","journal-title":"Information Systems Journal"},{"key":"key2020093023244906500_ref100","doi-asserted-by":"crossref","unstructured":"Shaw, T. and Jarvenpaa, S. (1997), \u201cProcess models in information systems\u201d, in Lee, A.S., Liebenau, J. and DeGross, J.I. (Eds), Information Systems and Qualitative Research, The International Federation for Information Processing (IFIP), Springer, Boston, MA.","DOI":"10.1007\/978-0-387-35309-8_6"},{"issue":"4","key":"key2020093023244906500_ref101","doi-asserted-by":"crossref","first-page":"415","DOI":"10.1108\/01443571311307307","article-title":"Compensation-based incentives, ERP and delivery performance: analysis from production and improvement perspectives","volume":"33","year":"2013","journal-title":"International Journal of Operations & Production Management"},{"issue":"13","key":"key2020093023244906500_ref102","doi-asserted-by":"crossref","first-page":"1375","DOI":"10.1002\/smj.791","article-title":"Contingencies within dynamic managerial capabilities: interdependent effects of resource investment and deployment on firm performance","volume":"30","year":"2009","journal-title":"Strategic Management Journal"},{"issue":"1","key":"key2020093023244906500_ref103","doi-asserted-by":"crossref","first-page":"273","DOI":"10.5465\/amr.2007.23466005","article-title":"Managing firm resources in dynamic environments to create value: looking inside the black box","volume":"32","year":"2007","journal-title":"Academy of Management Review"},{"issue":"5","key":"key2020093023244906500_ref104","doi-asserted-by":"crossref","first-page":"1390","DOI":"10.1177\/0149206310385695","article-title":"Resource orchestration to create competitive advantage breadth, depth, and life cycle effects","volume":"37","year":"2011","journal-title":"Journal of Management"},{"key":"key2020093023244906500_ref105","volume-title":"Business Process Management: The Sap Roadmap","year":"2008"},{"key":"key2020093023244906500_ref106","unstructured":"Soh, C. and Markus, M.L. (1995), \u201cHow IT creates business value: a process theory synthesis\u201d, Proceedings of the 16th International Conference on Information Systems, Amsterdam, pp. 29-41."},{"issue":"4","key":"key2020093023244906500_ref107","doi-asserted-by":"crossref","first-page":"375","DOI":"10.1016\/j.jsis.2004.11.001","article-title":"An institutional perspective on sources of ERP package \u2013 organisation misalignments","volume":"13","year":"2004","journal-title":"The Journal of Strategic Information Systems"},{"issue":"4","key":"key2020093023244906500_ref108","doi-asserted-by":"crossref","first-page":"47","DOI":"10.1145\/332051.332070","article-title":"Enterprise resource planning: cultural fits and misfits: is ERP a universal solution?","volume":"43","year":"2000","journal-title":"Communications of the ACM"},{"issue":"3","key":"key2020093023244906500_ref109","doi-asserted-by":"crossref","first-page":"595","DOI":"10.1111\/j.1540-5414.2003.02428.x","article-title":"Confirmatory factor analysis of the end-user computing satisfaction instrument: replication within an ERP domain*","volume":"34","year":"2003","journal-title":"Decision Sciences"},{"issue":"1","key":"key2020093023244906500_ref110","doi-asserted-by":"crossref","first-page":"51","DOI":"10.1016\/j.jsis.2007.01.003","article-title":"ERP systems as an enabler of sustained business process innovation: a knowledge-based view","volume":"16","year":"2007","journal-title":"The Journal of Strategic Information Systems"},{"issue":"2","key":"key2020093023244906500_ref111","doi-asserted-by":"crossref","first-page":"203","DOI":"10.1111\/j.1937-5956.2007.tb00176.x","article-title":"Realizing benefits from enterprise resource planning: does strategic focus matter?","volume":"16","year":"2007","journal-title":"Production and Operations Management"},{"issue":"4","key":"key2020093023244906500_ref112","doi-asserted-by":"crossref","first-page":"601","DOI":"10.1111\/j.1540-5915.2002.tb01658.x","article-title":"Enterprise resource planning (ERP) competence constructs: two-stage multi-item scale development and validation","volume":"33","year":"2002","journal-title":"Decision Sciences"},{"issue":"9","key":"key2020093023244906500_ref113","doi-asserted-by":"crossref","first-page":"1069","DOI":"10.1287\/mnsc.40.9.1069","article-title":"Information systems innovation among organizations","volume":"40","year":"1994","journal-title":"Management Science"},{"issue":"5","key":"key2020093023244906500_ref114","doi-asserted-by":"crossref","first-page":"843","DOI":"10.1287\/mnsc.1110.1446","article-title":"The extroverted firm: how external information practices affect innovation and productivity","volume":"58","year":"2012","journal-title":"Management Science"},{"issue":"4","key":"key2020093023244906500_ref115","doi-asserted-by":"crossref","first-page":"353","DOI":"10.1016\/j.jsis.2007.09.001","article-title":"Understanding the influence of information systems competencies on process innovation: a resource-based view","volume":"16","year":"2007","journal-title":"The Journal of Strategic Information Systems"},{"issue":"13","key":"key2020093023244906500_ref116","doi-asserted-by":"crossref","first-page":"1319","DOI":"10.1002\/smj.640","article-title":"Explicating dynamic capabilities: the nature and microfoundations of (sustainable) enterprise performance","volume":"28","year":"2007","journal-title":"Strategic Management Journal"},{"issue":"7","key":"key2020093023244906500_ref117","doi-asserted-by":"crossref","first-page":"509","DOI":"10.1002\/(SICI)1097-0266(199708)18:7<509::AID-SMJ882>3.0.CO;2-Z","article-title":"Dynamic capabilities and strategic management","volume":"18","year":"1997","journal-title":"Strategic Management Journal"},{"issue":"1","key":"key2020093023244906500_ref118","doi-asserted-by":"crossref","first-page":"39","DOI":"10.25300\/MISQ\/2015\/39.1.03","article-title":"How do enterprise resource planning systems affect firm risk? post-implementation impact","volume":"39","year":"2015","journal-title":"MIS Quarterly"},{"issue":"6","key":"key2020093023244906500_ref119","doi-asserted-by":"crossref","first-page":"609","DOI":"10.1016\/j.emj.2004.09.025","article-title":"Information technology: of value or a vulture?","volume":"22","year":"2004","journal-title":"European Management Journal"},{"issue":"04","key":"key2020093023244906500_ref120","doi-asserted-by":"crossref","first-page":"381","DOI":"10.1142\/S1363919604001118","article-title":"Enterprise resource planning (ERP) and its impact on the innovative capability of the firm","volume":"8","year":"2004","journal-title":"International Journal of Innovation Management"},{"issue":"1","key":"key2020093023244906500_ref121","doi-asserted-by":"crossref","first-page":"36","DOI":"10.1016\/j.im.2011.09.007","article-title":"A comprehensive study of the relationship between enterprise resource planning selection criteria and enterprise resource planning system success","volume":"49","year":"2012","journal-title":"Information & Management"},{"issue":"2","key":"key2020093023244906500_ref122","doi-asserted-by":"crossref","first-page":"480","DOI":"10.1016\/j.dss.2010.11.005","article-title":"An empirical investigation of the impacts of internal\/external facilitators on the project success of ERP: a structural equation model","volume":"50","year":"2011","journal-title":"Decision Support Systems"},{"issue":"3","key":"key2020093023244906500_ref123","doi-asserted-by":"crossref","first-page":"251","DOI":"10.1057\/jit.2008.20","article-title":"Exploring an alternative method of evaluating the effects of ERP: a multiple case study","volume":"24","year":"2009","journal-title":"Journal of Information Technology"},{"issue":"1","key":"key2020093023244906500_ref124","doi-asserted-by":"crossref","first-page":"25","DOI":"10.1080\/10580530903455122","article-title":"Linking the effects of ERP to organizational performance: development and initial validation of an evaluation method","volume":"27","year":"2010","journal-title":"Information Systems Management"},{"issue":"2","key":"key2020093023244906500_ref125","doi-asserted-by":"crossref","first-page":"69","DOI":"10.1007\/s10799-012-0118-9","article-title":"Impact of an ERP system\u2019s capabilities upon the realisation of its business value: a resource-based perspective","volume":"13","year":"2012","journal-title":"Information Technology and Management"},{"issue":"6","key":"key2020093023244906500_ref126","first-page":"691","article-title":"The longitudinal impact of enterprise system users\u2019 pre-adoption expectations and organizational support on post-adoption proficient usage","volume":"23","year":"2013","journal-title":"European Journal of Information Systems"},{"issue":"3","key":"key2020093023244906500_ref127","doi-asserted-by":"crossref","first-page":"158","DOI":"10.1016\/j.im.2010.01.005","article-title":"Strategic alignment of ERP implementation stages: an empirical investigation","volume":"47","year":"2010","journal-title":"Information & Management"},{"issue":"1","key":"key2020093023244906500_ref128","doi-asserted-by":"crossref","first-page":"12","DOI":"10.1057\/ejis.2012.57","article-title":"Empiricism in interpretive IS research: a response to Stahl","volume":"23","year":"2014","journal-title":"European Journal of Information Systems"},{"issue":"2","key":"key2020093023244906500_ref129","doi-asserted-by":"crossref","first-page":"325","DOI":"10.2753\/MIS0742-1222290211","article-title":"Resource structuring or capability building? An empirical study of the business value of information technology","volume":"29","year":"2012","journal-title":"Journal of Management Information Systems"},{"key":"key2020093023244906500_ref130","volume-title":"Benefits Management: Delivering Value from IS & IT Investments","year":"2006"},{"issue":"4","key":"key2020093023244906500_ref131","doi-asserted-by":"crossref","first-page":"214","DOI":"10.1057\/ejis.1996.3","article-title":"Evaluation and realisation of IS\/IT benefits: an empirical study of current practice","volume":"4","year":"1996","journal-title":"European Journal of Information Systems"},{"key":"key2020093023244906500_ref301","volume-title":"Case Study Research: Design and Methods","year":"2003","edition":"3rd ed."},{"issue":"2","key":"key2020093023244906500_ref132","doi-asserted-by":"crossref","first-page":"185","DOI":"10.5465\/amr.2002.6587995","article-title":"Absorptive capacity: a review, reconceptualization, and extension","volume":"27","year":"2002","journal-title":"Academy of Management Review"},{"issue":"5","key":"key2020093023244906500_ref133","doi-asserted-by":"crossref","first-page":"716","DOI":"10.1108\/14637150910987928","article-title":"Understanding how project critical success factors affect organizational benefits from enterprise systems","volume":"15","year":"2009","journal-title":"Business Process Management Journal"},{"issue":"2","key":"key2020093023244906500_ref134","doi-asserted-by":"crossref","first-page":"5","DOI":"10.1016\/0090-2616(85)90033-6","article-title":"Automate\/informate: the two faces of intelligent technology","volume":"14","year":"1985","journal-title":"Organizational Dynamics"},{"key":"key2020093023244906500_ref135","volume-title":"Grounded Theory in Management Research","year":"2001"},{"key":"key2020093023244906500_ref136","volume-title":"Managing Successful Programmes","author":"OGC","year":"2011","edition":"4th ed."}],"container-title":["Business Process Management Journal"],"original-title":[],"language":"en","link":[{"URL":"https:\/\/www.emerald.com\/insight\/content\/doi\/10.1108\/BPMJ-11-2015-0162\/full\/xml","content-type":"application\/xml","content-version":"vor","intended-application":"text-mining"},{"URL":"https:\/\/www.emerald.com\/insight\/content\/doi\/10.1108\/BPMJ-11-2015-0162\/full\/html","content-type":"unspecified","content-version":"vor","intended-application":"similarity-checking"}],"deposited":{"date-parts":[[2025,7,24]],"date-time":"2025-07-24T23:16:26Z","timestamp":1753398986000},"score":1,"resource":{"primary":{"URL":"http:\/\/www.emerald.com\/bpmj\/article\/24\/1\/266-294\/256990"}},"subtitle":[],"short-title":[],"issued":{"date-parts":[[2018,2,2]]},"references-count":137,"journal-issue":{"issue":"1","published-print":{"date-parts":[[2018,2,2]]}},"alternative-id":["10.1108\/BPMJ-11-2015-0162"],"URL":"https:\/\/doi.org\/10.1108\/bpmj-11-2015-0162","relation":{},"ISSN":["1463-7154"],"issn-type":[{"value":"1463-7154","type":"print"}],"subject":[],"published":{"date-parts":[[2018,2,2]]}}}