{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2026,5,8]],"date-time":"2026-05-08T20:39:19Z","timestamp":1778272759187,"version":"3.51.4"},"reference-count":154,"publisher":"Emerald","issue":"3","license":[{"start":{"date-parts":[[2018,9,19]],"date-time":"2018-09-19T00:00:00Z","timestamp":1537315200000},"content-version":"tdm","delay-in-days":0,"URL":"https:\/\/www.emerald.com\/insight\/site-policies"}],"content-domain":{"domain":[],"crossmark-restriction":false},"short-container-title":["BPMJ"],"published-print":{"date-parts":[[2019,6,12]]},"abstract":"<jats:sec><jats:title content-type=\"abstract-subheading\">Purpose<\/jats:title><jats:p>The purpose of this paper is to examine some of the new capabilities that are required for the facilitation of business processes management (BPM) in the current political and technological landscape. Specifically, the goal is to investigate the role of firm boundaries, from a business processes perspective, in new contexts in which the affirmation of digitalization requires more integration across a complex network of partners.<\/jats:p><\/jats:sec><jats:sec><jats:title content-type=\"abstract-subheading\">Design\/methodology\/approach<\/jats:title><jats:p>The paper is based on a review of relevant literature on BPM, firm boundaries and negotiation. By critically integrating this literature, a framework is developed with the objective of supporting the management of boundaries.<\/jats:p><\/jats:sec><jats:sec><jats:title content-type=\"abstract-subheading\">Findings<\/jats:title><jats:p>BPM, new competitive contexts, and the technological landscape require the development and management of boundary capabilities. Among these capabilities, \u201cboundary management\u201d \u2013 how managers coordinate resources, activities and business processes on the boundaries of the firm \u2013 should play a key role. Moreover, as managers must continuously interact with multiple partners in digital supply chains, the organizational model of negotiation serves as a means of effectively managing firm boundaries.<\/jats:p><\/jats:sec><jats:sec><jats:title content-type=\"abstract-subheading\">Practical implications<\/jats:title><jats:p>The framework offers insights and guidelines that can help practitioners manage the boundaries of business processes. The authors encourage a focus on business processes occurring at firm boundaries. Furthermore, the authors encourage the development of new capabilities in response to the needs of practitioners to ensure best practices of negotiation.<\/jats:p><\/jats:sec><jats:sec><jats:title content-type=\"abstract-subheading\">Originality\/value<\/jats:title><jats:p>This study shifts the emphasis of BPM from the boundaries of management to the management of boundaries. By shedding light on new capabilities required, this paper enriches the BPM literature and can assist, on the one hand, in reconfiguring business processes in the new political and technological landscape and, on the other hand, in facilitating effective negotiation.<\/jats:p><\/jats:sec>","DOI":"10.1108\/bpmj-11-2017-0334","type":"journal-article","created":{"date-parts":[[2018,9,19]],"date-time":"2018-09-19T10:04:39Z","timestamp":1537351479000},"page":"391-413","source":"Crossref","is-referenced-by-count":59,"title":["From the boundaries of management to the management of boundaries"],"prefix":"10.1108","volume":"25","author":[{"given":"Andrea","family":"Caputo","sequence":"first","affiliation":[],"role":[{"role":"author","vocabulary":"crossref"}]},{"ORCID":"https:\/\/orcid.org\/0000-0001-5274-2450","authenticated-orcid":false,"given":"Raffaele","family":"Fiorentino","sequence":"additional","affiliation":[],"role":[{"role":"author","vocabulary":"crossref"}]},{"given":"Stefano","family":"Garzella","sequence":"additional","affiliation":[],"role":[{"role":"author","vocabulary":"crossref"}]}],"member":"140","published-online":{"date-parts":[[2018,9,19]]},"reference":[{"issue":"2","key":"key2021041509510959800_ref001","doi-asserted-by":"crossref","first-page":"267","DOI":"10.1108\/BPMJ-07-2013-0107","article-title":"Linking operations strategy to the corporate strategy process: a practice perspective","volume":"21","year":"2015","journal-title":"Business Process Management Journal"},{"issue":"2","key":"key2021041509510959800_ref002","doi-asserted-by":"crossref","first-page":"217","DOI":"10.5465\/amr.1977.4409044","article-title":"Boundary spanning roles and organization structure","volume":"2","year":"1977","journal-title":"Academy of Management Review"},{"issue":"5","key":"key2021041509510959800_ref003","doi-asserted-by":"crossref","first-page":"787","DOI":"10.1016\/S0024-6301(97)81334-9","article-title":"Managing the boundaries of the organization","volume":"30","year":"1997","journal-title":"Long Range Planning"},{"issue":"1","key":"key2021041509510959800_ref004","doi-asserted-by":"crossref","first-page":"129","DOI":"10.1111\/j.1540-5915.2010.00304.x","article-title":"A dynamic collaboration capability as a source of competitive advantage","volume":"42","year":"2011","journal-title":"Decision Sciences"},{"issue":"1","key":"key2021041509510959800_ref005","doi-asserted-by":"crossref","first-page":"99","DOI":"10.1177\/014920639101700108","article-title":"Firm resources and sustained competitive advantage","volume":"17","year":"1991","journal-title":"Journal of Management"},{"issue":"3-4","key":"key2021041509510959800_ref006","first-page":"274","article-title":"Business model innovation from an open systems perspective: structural challenges and managerial solutions","volume":"18","year":"2013","journal-title":"International Journal of Product Development"},{"issue":"1","key":"key2021041509510959800_ref007","doi-asserted-by":"crossref","first-page":"29","DOI":"10.1016\/0148-2963(95)00007-0","article-title":"Organizational networks: toward a cross-fertilization between practice and theory","volume":"35","year":"1996","journal-title":"Journal of Business Research"},{"issue":"6","key":"key2021041509510959800_ref008","doi-asserted-by":"crossref","first-page":"662","DOI":"10.1111\/j.1540-5885.2009.00691.x","article-title":"Where do good innovation ideas come from? 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